Manage Dreamface

How to cancel dreamface: step-by-step guide for canadian users

What dreamface is and why you might want to cancel

Dreamface is an AI-powered app and web service that generates synthetic video and audio content using face and voice generation tools. You can access it on iOS, Android, or through their website, and it offers both free and paid subscription tiers. If you've signed up and now want to step back, you're making a smart choice to take control of your subscriptions - and Stopee is here to walk you through every step.

Understanding dreamface's service model

Dreamface operates on a flexible subscription model with weekly, annual, and lifetime purchase options. The service generates synthetic media using your input, and the quality and duration of output depend on which plan you choose. If you're no longer using the platform or want to explore alternatives, cancelling ensures you stop paying for features you don't need.

Common reasons to cancel

You might be cancelling because you've completed a project, found a cheaper alternative, or simply discovered the service doesn't fit your workflow. Whatever your reason, Stopee empowers you to cancel without guilt or friction. Dreamface's cancellation process varies depending on where you bought your subscription - and we'll cover all three paths below.

Dreamface pricing and plan comparison

Before you cancel, review what you're currently paying so you can confirm the right plan to remove.

How to check which plan you're on

Log into your Dreamface account (app or website) and navigate to your account or billing settings. You'll see your current plan, next billing date, and subscription status. Write down the exact plan name and renewal date - you'll need this information when you contact Dreamface support or cancel through the app stores.

Where dreamface subscriptions are sold and how to find yours

Dreamface subscriptions are sold through three channels, and your cancellation method depends on which one you used. Stopee's research shows many people cancel the wrong way and end up paying another cycle - so identifying your purchase source first is essential.

The three places you might have purchased

• Apple App Store (iOS): If you subscribed via iPhone or iPad, Apple processes the payment and renewal.
• Google Play Store (Android): If you subscribed via an Android phone or tablet, Google processes the payment and renewal.
• Dreamface website (web/direct): If you signed up directly on dreamface.com or a linked site, Dreamface handles billing directly.

Stopping your subscription with the wrong method leaves recurring charges running. Stopee recommends checking your last email receipt - it will say "Order Confirmation from Apple," "Google Play," or "Dreamface" (or NewPort LLC, their parent company).

How to cancel dreamface by subscription source

Here are the exact steps for each platform, written as clearly as if we were walking you through it on the phone.

Cancel dreamface on iOS (Apple app store)

Apple controls all App Store subscriptions, so you must cancel through Apple's settings - Dreamface cannot stop your renewal themselves.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Dreamface in the list.
5. Tap Cancel Subscription (or "Edit Subscription" if that appears).
6. Follow the prompts to confirm cancellation.
7. You'll see a confirmation message; take a screenshot for your records.

Pro tip: You can also manage this through the App Store app itself - open App Store > tap your profile icon > Subscriptions > Dreamface > tap "Edit" or "Cancel Subscription." Both paths work.

Warning: Deleting the Dreamface app does not cancel your subscription. You must use the steps above, or the automatic renewal will continue.

Cancel dreamface on android (Google play store)

Google Play subscriptions require cancellation through the Google Play Store app or website - Dreamface support cannot process this on their end.

1. Open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the bottom right, or tap your profile icon in the top right.
3. Select Subscriptions.
4. Tap Dreamface.
5. Tap Cancel subscription.
6. Choose your reason for cancellation (optional field).
7. Tap Yes, cancel to confirm.
8. Take a screenshot of the confirmation page.

Pro tip: Google Play subscriptions often offer a "pause" option before full cancellation. If you might return, pausing for 30 days costs nothing and keeps your account intact.

Warning: Uninstalling the app will not cancel your subscription. Use the steps above to stop the automatic renewal.

Cancel dreamface direct subscriptions (web and email method)

If you signed up directly on the Dreamface website, you need to contact them by email or registered mail. This is the slowest method, but Stopee will show you exactly how.

1. Open your email and compose a new message to dreamface@newportai.com.
2. In the subject line, write: "Subscription Cancellation Request"
3. In the body, include:
   • Your full name as it appears on your account.
   • The email address linked to your Dreamface account.
   • Your current plan name (e.g., "Premium Annual Pro").
   • Your next billing date (found in account settings).
   • A clear statement: "I wish to cancel my Dreamface subscription effective immediately."
4. Send the email and wait for a confirmation reply (typically within 2-3 business days).
5. Save the confirmation email as proof of your cancellation request.

Pro tip: If you don't hear back within 5 business days, send a follow-up email. Stopee recommends using the registered mail method (see below) as a backup if the email method seems to be ignored.

Cancel via registered mail (slowest but most formal method)

For maximum proof of cancellation, send a registered letter to Dreamface's parent company, NewPort LLC. This takes longer but creates an undeniable paper trail.

1. Write a cancellation letter that includes:
   • Your full name and email address.
   • The email linked to your Dreamface account.
   • Your current plan and next billing date.
   • A clear request: "I am requesting cancellation of my Dreamface subscription, effective [date or "immediately"]."
2. Address the letter to:

   NewPort LLC
   1100 Industrial Road, Unit 9
   San Carlos, CA 94070
   United States

3. Send it via registered mail with return receipt (Canada Post's Registered Mail or Xpresspost with signature required).
4. Keep the receipt and tracking number.
5. Once delivered, you'll receive a signed return receipt - file this with your cancellation records.

Pro tip: The email method is faster; use registered mail only if Dreamface ignores your first email or if you want bulletproof documentation.

Warning: Dreamface's terms state that direct (web) subscription cancellations take effect at the end of your current billing period, not immediately. Even after you request cancellation, you may be charged once more if the period hasn't ended. Confirm the exact end date in their reply.

What happens to your account and access after cancellation

Cancelling Dreamface doesn't instantly lock you out - here's what you actually experience.

Your access timeline after cancellation

When you cancel a Dreamface subscription, access continues until the end of your paid billing period. For example, if you have a weekly subscription and cancel on Tuesday, you retain full access until the next billing cycle closes (typically 7 days later). After that date passes, you lose access to premium features and your account reverts to free-tier limits (if Dreamface offers one).

Cancellation stops automatic renewal but does not refund the current billing period. Dreamface's policy is clear: no pro-rata refunds once you've been charged.

What happens to your created content

Your generated videos, audio files, and account data are generally retained in your account after cancellation - but you lose editing and export rights once your paid plan expires. Stopee strongly recommends downloading or exporting all important creations before your access date ends. Log in to your account after cancellation confirmation and save everything you might need, because retrieving it later can be difficult or impossible.

Free-tier access after paid cancellation

Once your paid plan ends, if Dreamface offers a free tier, your account may downgrade to it automatically. You'll have basic access with limited credits, but no premium features. If you don't want any ongoing access, you can request full account deletion by emailing dreamface@newportai.com with a separate deletion request.

Refunds: your cooling-off window and canadian consumer rights

Canada's consumer protection laws and Dreamface's own terms give you a short window to request a refund - but only if you act fast.

Dreamface's two-day cooling-off period

Dreamface's terms state that you may request a full refund if you cancel within two calendar days of your initial purchase. After that window, the purchase is considered final and non-refundable under their policy. If you bought a subscription fewer than two days ago and want your money back, email dreamface@newportai.com immediately with your order date and reason for the refund request.

Pro tip: Many Canadian provinces recognize a longer cooling-off period (often 14 days for online digital purchases). See the section below on your consumer rights - you may have a lever even if Dreamface's own policy says no.

Free trials and the conversion charge

Dreamface offers free trials that convert to paid subscriptions automatically. You must cancel at least 24 hours before the trial expires to avoid the first charge. If the trial converts and you miss the cancellation deadline, Dreamface's terms say a refund is offered only within the initial two-day cooling-off period.

Warning: Set a phone reminder one day before your trial ends. Missing the deadline by even a few hours means you've entered the paid subscription and the two-day refund window is now ticking.

Refunds through apple app store or google play

If you purchased via iOS or Android, refund decisions are made by Apple or Google, not by Dreamface. Contact Apple Support or Google Play Support directly and request a refund for the Dreamface subscription. Both platforms allow one refund per subscription per year, and they're often more generous than the app publisher's own policy.

Pro tip: Explain that you didn't intend to subscribe or that the service didn't meet your expectations. Apple and Google are more likely to grant a refund if you ask within 48 hours of the charge.

Your consumer rights under canadian law

Dreamface operates in a Canadian market, and you're protected by consumer legislation even when the company is based in the United States.

Key protections in your province

Canada's Consumer Protection Act (varies by province) requires online subscription sellers to give you a cooling-off period - typically 14 days for digital products, though Dreamface's own policy claims only 2 days. If Dreamface refuses a refund you believe you're entitled to under your provincial law, you have escalation options:

• Ontario: Consumer Protection Act recognizes a 14-day cooling-off period for online distance sales. File a complaint with Service Ontario Consumer Services if Dreamface refuses.
• British Columbia: The Consumer Protection Act allows 14 days to cancel distance contracts. Contact the Office of the Registrar of Mortgage Brokers (or Consumer Protection BC) for disputes.
• Alberta: The Fair Trading Act offers similar protections. Contact Alberta's Fair Trading Act administrator if needed.
• Other provinces: Check your provincial consumer protection authority (e.g., Quebec's Office of the Ombudsman for consumer complaints).

Stopee advises using your provincial right as leverage in any escalation email. If Dreamface refuses your refund and you're within the legal cooling-off window, cite your provincial law and warn that you'll file a formal complaint with your consumer protection authority.

How to escalate if dreamface refuses

If Dreamface denies your refund request unfairly, follow this escalation path:

1. Send a second email to dreamface@newportai.com with the subject "Formal Refund Request and Consumer Rights Notice."
2. Reference your provincial consumer protection law and the cooling-off period you're entitled to.
3. State clearly: "I believe this refund is owed under [your provincial law]. If you do not refund this charge within 10 business days, I will file a complaint with [your consumer authority]."
4. Keep copies of all emails.
5. If they still refuse, file a complaint with your provincial consumer protection agency (links below).

Pro tip: Most companies reverse decisions when you cite the law. Dreamface may have initially denied the refund based on their terms, but consumer law often overrides company policy.

Common mistakes when cancelling dreamface

Many Canadian subscribers cancel the wrong way and end up charged again - here are the traps Stopee sees most often.

Mistake 1: cancelling only the app, not the subscription

Deleting the Dreamface app from your phone or tablet does nothing. Your subscription renewal continues because the app and the subscription are separate. You must cancel the subscription through Apple, Google Play, or email - not by uninstalling. Check your bank or credit card statement two weeks after deleting the app, and you'll likely find another charge.

Mistake 2: cancelling the wrong plan or forgetting you have multiple subscriptions

If you signed up for both a weekly plan and a yearly plan, or if you have Dreamface on both iOS and Android, you have two separate subscriptions to cancel. Check Apple, Google Play, and your email confirmation receipts to count how many active subscriptions you have. Stopee recommends cancelling all of them in the same sitting to avoid surprises.

Mistake 3: not saving proof of cancellation

Screenshot your cancellation confirmation from the app store or email reply from Dreamface. If a charge appears on your statement after you thought you'd cancelled, you'll need this proof to dispute it with your bank or credit card company. Without documentation, your refund claim is much harder to win.

Mistake 4: cancelling after the billing cycle has renewed

If you cancel on the day your subscription renews, you've already been charged for the next cycle. Cancellation stops the cycle after that one, but you won't get a refund for the charge you just received. Plan your cancellation for mid-cycle, well before the renewal date.

Mistake 5: ignoring free trial conversion dates

Free trials convert to paid subscriptions automatically, often without a second email reminder. Mark your calendar with a countdown alert. If you miss the deadline by even hours, the charge posts and you must request a refund using the two-day cooling-off period.

Checklist: confirming your cancellation is complete

Before you consider this task done, run through this final checklist to confirm Dreamface has stopped charging you.

1. Verify cancellation confirmation: Have you received an email or in-app confirmation saying your subscription is cancelled? Save it.
2. Check your next billing date: Log into your account (if still accessible) and confirm no future charge is scheduled. If a date still appears, cancellation didn't take - try again.
3. Review your bank statement: Wait 5-7 days and check your credit card or bank account. No new Dreamface charge should appear.
4. Confirm account status: Try logging into your Dreamface account. If you're logged out or downgraded to free tier, cancellation was successful.
5. Export your data: If you haven't already, download any videos or files you created while you still have access. After the billing period ends, this becomes harder.
6. Watch for the final charge: Your last billing cycle payment may appear 5-10 days after you cancel (this is normal). After that, no more charges should follow.

Pro tip: Set a phone reminder for 14 days after cancellation. If an unexpected charge appears after that date, dispute it immediately with your bank - Stopee knows this is often a billing system error on Dreamface's end.

Final address and contact information

Here's the full mailing address and email for direct cancellation requests.

Cancel by email

Email: dreamface@newportai.com
Subject line: "Subscription Cancellation Request"
Response time: 2-3 business days (typically)

Cancel by registered mail

Address:
NewPort LLC
1100 Industrial Road, Unit 9
San Carlos, CA 94070
United States

Send via: Canada Post Registered Mail or Xpresspost with signature required
Delivery time: 5-10 business days
Proof received: Keep your tracking number and signed return receipt

Why stopee helps you cancel dreamface confidently

Cancelling a subscription should be simple, but Dreamface - like many digital services - hides the process across three different platforms and forces you to interact with Apple, Google, or email support separately. You deserve clear, step-by-step guidance that respects your time and money.

Stopee has helped thousands of Canadian consumers cancel Dreamface and other subscriptions by mapping out exactly where the traps are, how to avoid them, and what your legal rights are when companies resist. We're here to empower you to take control of your digital spending - whether that means cancelling today or making an informed decision to stay. Visit Stopee at stopee.com for guides on cancelling hundreds of other services, plus tools to track your active subscriptions and never miss a refund deadline again.