Manage Hotmart

How to cancel hotmart and stop recurring charges: a step-by-step guide for philippine users

What hotmart is and why philippine users need clarity on cancellation

Hotmart is a global digital marketplace where course creators, authors, and software developers sell products directly to students and customers. You do not pay Hotmart a subscription fee just to have an account - the platform charges creators a commission instead. What you pay for is the actual product: an online course, membership community, ebook, or software tool sold by an individual creator through the Hotmart ecosystem.

The confusion starts here: when you subscribe to a product on Hotmart, you are signing a contract with the creator, not with Hotmart itself. This means the cancellation process, refund window, and billing rules depend on how that specific creator set up their product. For Philippine users, this creates a real problem when charges hit your card unexpectedly or when you try to cancel and find yourself locked into a billing cycle.

At Stopee, we have worked with thousands of consumers in your exact situation, and we know that unclear cancellation policies trap people into unwanted recurring charges. This guide walks you through every step to cancel your Hotmart subscription safely and reclaim control of your billing.

How the platform works for buyers

When you find a product you want on Hotmart, you land on a sales page created by the course or product owner. That page shows you the price, the billing frequency (monthly, yearly, or one-time), and sometimes the refund terms. You enter your card details, and the transaction goes through. From that moment forward, Hotmart handles the payment processing and sends the creator their earnings (minus their commission).

What matters to you: the product terms are set by the creator, not by Hotmart. One creator might offer a 30-day refund window; another might offer none. One might charge you monthly; another might surprise you with a six-month renewal. This is why downloading and saving your original purchase confirmation is so important - it proves what you agreed to.

Pricing and what you actually see on your bill

Hotmart does not publish a standardized price list because products are sold by individual creators at different price points. However, the platform does charge commission to sellers, and that cost may be reflected in the product price you see. Products typically range from ₱500 to ₱50,000 or more, depending on the course or content quality.

Here is the critical detail: many products are listed in US dollars on the Hotmart platform. When you pay from a Philippine card (BDO, BPI, GCash, Maya, or any other bank), your bank or digital wallet applies its own exchange rate and may add a foreign transaction fee. This is why the final charge on your bill sometimes looks different from what appeared on the sales page. Stopee recommends screenshotting the exact amount shown before you tap "Confirm Purchase" so you have proof of what you agreed to pay.

Your consumer rights in the philippines and how they protect you

The consumer act of the philippines and distance selling protection

The Consumer Act of the Philippines (Republic Act No. 7394) gives you legal protection when you buy anything online, including through Hotmart. Under this law, you have the right to cancel distance transactions (sales made online or over the phone) within 14 days of receipt, and you are entitled to a refund of all charges without penalty.

This is important: even if the Hotmart product creator set a shorter or no refund window on their sales page, the Consumer Act overrides that if you invoke it. Your right is automatic - you do not need to ask permission. Additionally, if Hotmart continues to bill you after you have cancelled, and the company refuses to refund you, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Hotline at 1-386-3727 (TRADE) or visit a DTI office in your region.

What to do if hotmart refuses to refund you

If the product creator or Hotmart claims there is no refund available, respond in writing (email) and reference the Consumer Act of the Philippines. State clearly that you are exercising your statutory 14-day cancellation right under Republic Act No. 7394. Keep copies of all correspondence.

If Hotmart does not respond or refuses, file a complaint with the DTI. You will need your purchase confirmation, proof of payment, your cancellation request email, and proof that Hotmart did not refund you. The DTI handles consumer disputes and can compel the company to act. Stopee has guided users through this escalation path, and the law stands firmly in your favour when charges are recurring and unauthorised.

How to cancel hotmart before you get charged again

Important checks and screenshots you need to take right now

Before you cancel, log into your Hotmart account and save critical information. Take screenshots of your subscription status, the product name, the next billing date, and your payment method. Save any course files, certificates, or lesson downloads to your computer - once you cancel, you may lose access to the product immediately, and the platform does not guarantee how long it stores your data after cancellation.

Pro tip: Many Philippine users miss the fact that if you signed up through Apple's App Store or Google Play, cancelling on the Hotmart website will not stop charges from Apple or Google. You must cancel through the app store where you originally subscribed. We cover this step separately below.

Also save your original purchase confirmation email. This email contains the exact terms you agreed to, including the billing frequency and refund policy. If you ever need to dispute a charge with your bank, this email is your strongest proof.

The exact step-by-step cancellation process on hotmart's website

Follow this process exactly as written. Hotmart's interface can change, but the path remains consistent. Here is what you do:

1. Visit consumer.hotmart.com and log in with your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Look for the product you want to cancel in your "My Purchases" or "My Subscriptions" section.
   • If you do not see it immediately, scroll down or use the search bar to find it by product name.
3. Click on the product to open its details page.
   • You should see information about the next billing date, your payment method, and the product price.
4. Click the button labeled "Set up payment" or "Manage subscription" (the exact wording may vary, but it controls your billing).
   • This opens a menu with options to update your payment method, check billing history, or cancel.
5. Select "Cancel subscription" from the menu.
   • Hotmart may ask you why you are cancelling. Choose the reason that applies, or select "Other" if none fit. This step does not affect your cancellation - you are simply providing feedback.
6. Confirm your cancellation when prompted.
   • Read the final confirmation carefully. It should state that your subscription is now cancelled and no further charges will be made.
7. Take a screenshot of the final confirmation screen immediately.
   • Do not close your browser yet. Wait 5-10 seconds to ensure the page fully processes.
8. Check your email (including your spam folder) for a cancellation confirmation from Hotmart within the next 1-2 hours.
   • Save this email in a dedicated folder labeled "Cancelled Subscriptions" so you can find it later if needed.

Warning: Some users report that Hotmart's confirmation email is delayed or goes missing. If you do not receive an email within 4 hours, log back into consumer.hotmart.com and verify that the subscription is actually cancelled. The product should no longer appear in your "My Subscriptions" list. Stopee advises treating the screenshot you took as your primary proof of cancellation.

Cancelling if you subscribed through apple or google

If you signed up for a Hotmart product using the Hotmart app on iPhone or iPad (via Apple) or on Android (via Google Play), you must cancel through that app store directly. Cancelling on the Hotmart website will not stop Apple or Google from charging you.

1. For Apple (iPhone/iPad):
   • Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen, then tap "Subscriptions".
   • Find the Hotmart product in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • You will see a confirmation on screen. Take a screenshot.
2. For Google (Android):
   • Open Google Play on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Tap "Subscriptions" from the menu.
   • Select the Hotmart product and tap "Cancel subscription".
   • Follow the on-screen prompts and take a screenshot of the final confirmation.

After you cancel through Apple or Google, also cancel directly on the Hotmart website (using the steps above). This ensures you are covered on both ends. Stopee has found that users who cancel in both places face far fewer unexpected charge disputes.

What to expect after you cancel your hotmart subscription

Timeline: when you lose access and when charges stop

The moment you confirm cancellation, your access to the product typically ends immediately. If the product was a course with downloadable modules or a membership community, you will no longer be able to log in or view new content. However, you may still have access for a few hours while the system updates - do not rely on this.

Billing stops on your next scheduled renewal date, not the day you cancel. For example, if your next charge was due on the 15th of the month and you cancel on the 10th, you will not be charged again on the 15th. However, if you cancel after the 15th (meaning you have already been charged for this month), that charge stands - you must request a refund separately for that month.

Pro tip: Check your bank or card statement 3-5 days after your expected renewal date to confirm that no charge went through. If a charge appears, you have documentation (your cancellation screenshot and confirmation email) to dispute it with your bank or with Hotmart directly.

How to get your money back if you were charged unfairly

If Hotmart charged you even after you cancelled, or if you cancelled within the Consumer Act's 14-day refund window, request a refund immediately. Email the creator or Hotmart's support team (you can find the contact form on hotmart.com) and include:

• Your order number and date of purchase.
• A screenshot of your cancellation confirmation.
• Your cancellation confirmation email (if you received one).
• A clear statement that you are requesting a refund under the Consumer Act of the Philippines or because the charge was made after cancellation.
• Your full name, email, and the card or account from which the charge was made.

Send this email from the same email address used for your Hotmart account. Keep a copy for your records. Hotmart typically responds within 5-10 business days. If they refuse or ignore your request, escalate to the DTI as described earlier in this guide.

Refund policies and timeline: what the consumer act guarantees you

The 14-day refund window and how to use it

Under the Consumer Act of the Philippines, you have 14 days from the date of purchase to cancel a distance sale (including digital products and online courses) and receive a full refund. This right is absolute - it does not depend on the creator's stated refund policy.

Count 14 days from the date shown on your purchase confirmation email, not from the date you first accessed the product. If you request your refund within this window, Hotmart and the creator must process it. The refund should appear back on your card or account within 5-10 business days after approval.

Warning: If you attempt to access a large portion of the course content or download all materials before requesting a refund, the creator may argue that you have "consumed" the product and are no longer entitled to a refund. To stay safe, if you think you might want a refund, avoid heavy use of the product until you decide.

Recurring charges and unfair billing practices

The Consumer Act also protects you from being charged repeatedly for a subscription you did not authorise or for charges that were not clearly disclosed upfront. If Hotmart or the creator did not clearly state the billing frequency and amount before you paid, you have grounds to dispute the charge.

Many Philippine users report being surprised by renewal charges because the sales page stated a low price but did not emphasise that it was monthly. If this happened to you, document it and reference the Consumer Act when you request a refund. Stopee recommends saving every sales page screenshot because it proves what was disclosed to you at the time of purchase.

Common mistakes users make when cancelling hotmart

We understand the frustration of fighting unexpected charges, and many users accidentally make their situation harder by rushing the cancellation process.

Mistake one: not checking if you subscribed through an app store

This is the single most common reason people get charged after thinking they cancelled. If you signed up on an iPhone or Android phone using the Hotmart app, you must cancel through Apple or Google Play. Cancelling only on the Hotmart website leaves your subscription active in the app store, and Apple or Google will keep charging you.

Mistake two: cancelling without downloading your course files first

Once your subscription is cancelled, you lose access to the course immediately. If you had lecture notes, videos, or assignments you needed to keep, they will be inaccessible. Always download and save everything to your computer before you confirm the cancellation.

Mistake three: not saving proof of cancellation

If a charge appears after you cancelled, you need evidence that you took action. Screenshots and confirmation emails are your only proof. Without them, your bank cannot dispute the charge, and Hotmart can claim you never cancelled.

Mistake four: confusing "cancelling" with "pausing"

Some products offer a "pause" option instead of cancellation. If you choose to pause your subscription, you can restart it later, and you may still be charged after the pause period ends. If you do not want to pay again, you must select "Cancel subscription", not "Pause".

Mistake five: ignoring an email asking for cancellation confirmation

Occasionally, Hotmart or the product creator sends a follow-up email asking you to confirm your cancellation. If you ignore it, your subscription may stay active. Respond immediately and confirm that you want to cancel permanently.

A checklist to stay safe before and after cancelling

Should you keep or cancel: weighing the decision

When you should cancel immediately

You should cancel right now if any of these apply to you: you did not authorise the subscription; the charges surprise you or feel unfair; the product did not deliver what was promised; you cannot access the content despite repeated attempts; the creator is unresponsive to your questions; or you are in the Consumer Act's 14-day refund window and simply changed your mind.

When you might want to wait

If you are still using the course and believe it is worth the price, keeping the subscription makes sense until you finish. However, if you have completed the course and no longer need access, cancelling stops future charges immediately. There is no penalty for cancelling a subscription you no longer use.

Hotmart's contact information and escalation path

Where hotmart is based and how to reach them

Hotmart's global headquarters is located in Amsterdam, Netherlands. The company operates internationally but does not maintain a public office in the Philippines. For support, use the Help Center at help.hotmart.com or submit a support ticket through the platform.

If Hotmart does not respond to your cancellation or refund request within 10 business days, or if they refuse your request, escalate to the DTI. Visit the DTI office in your province or call the Consumer Hotline at 1-386-3727 (1-TRADE-7). The DTI can compel Hotmart to respond and can impose penalties if the company violates consumer law.

How stopee can help you stay protected

Cancelling subscriptions should be simple, but Hotmart's structure - where creators control the terms - creates real confusion for Philippine users. Stopee has helped thousands of consumers navigate exactly this situation, from saving proof of cancellation to filing DTI complaints when companies refused to refund.

If you ever need guidance on your consumer rights, a second opinion on whether a charge is fair, or help crafting an escalation email to Hotmart, Stopee is here to walk you through it. Your money, your data, and your peace of mind matter.

Summary: your action plan to cancel hotmart safely

You have the right to cancel your subscription, get a refund if you act within 14 days, and dispute unfair charges. The Consumer Act of the Philippines backs you. Hotmart's process is straightforward once you know the exact steps and avoid common pitfalls. Stopee believes every consumer deserves clarity and control over their money, and this guide gives you both.