Manage Kami

How to cancel kami and protect your subscription in the philippines

What kami is and why you might want to cancel

Kami is a cloud-based annotation and collaboration tool designed mainly for teachers, students, and educational institutions across the Philippines and beyond. The platform lets you annotate PDFs, worksheets, and images with unlimited collaborators, integrate with Google Drive and OneDrive, and share work seamlessly within your classroom or team.

The service operates on a freemium model. You get access to a free Basic plan with core annotation tools, or you can upgrade to paid plans like Pro, Teacher, or Work for advanced features, priority support, and expanded capabilities. If you signed up expecting one thing and discovered the tool doesn't fit your workflow, or if your subscription renewed without clear notice, you're not alone. At Stopee, we help thousands of Filipinos navigate subscription cancellations every month, and Kami is one of the services we assist with most frequently.

When cancelling kami makes sense

You might want to cancel Kami if the tool isn't delivering value for your teaching method, your school switched to a competing platform, or you're managing costs during a tight financial period. The subscription fees add up: Pro costs ₱678 monthly or ₱4,802 yearly, while Teacher plans run ₱8,418 annually. If you're paying for features you don't use, cancelling frees up that money immediately.

Another common reason to cancel is billing frustration. Many users in the Philippines report unclear renewal notifications or auto-renewal charges that catch them off guard. At Stopee, we believe you deserve transparency-so let's walk through exactly how to stop these charges and protect yourself from future unexpected debits.

Understanding kami's terms and your rights

Kami's Terms of Service are governed by New Zealand law, not Philippine law. However, as a consumer in the Philippines, you're protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel subscriptions with clear notice, and it requires companies to disclose billing terms upfront and honor cancellation requests promptly.

The Consumer Act mandates that service providers inform you of cancellation procedures in plain language. If Kami's cancellation process is unclear or deliberately hidden, that's a violation of your rights. If the company refuses to cancel your subscription or continues charging you after you've requested cancellation, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with the National Bureau of Investigation (NBI) Consumer Protection Unit.

Kami pricing and your subscription options

Before you cancel, it helps to understand exactly what you're paying for and whether you've chosen the right plan.

Pro tip: If you're on an annual plan and you cancel before the year ends, most services allow you to keep access until your paid period expires. Kami follows this model, so cancelling doesn't mean losing access immediately-you'll keep your paid features through the end of your billing cycle.

How to cancel kami without getting charged again

The cancellation process depends on where you signed up: the Kami website, the Apple App Store, Google Play, or through a school institution account. Each method requires a different cancellation path, and missing even one step can result in surprise charges on your next renewal date.

Cancel kami from the web account

If you subscribed directly through the Kami website or browser extension, follow these steps to stop auto-renewal and prevent future charges.

1. Open Kami in your web browser by typing kami.app or accessing your browser extension
   • If you use the browser extension, click the extension icon in your toolbar
2. Click your initials or profile icon at the top right of the screen
   • A dropdown menu will appear with account options
3. Select Settings from the dropdown menu
4. Scroll down to the Subscriptions section
   • You'll see your current plan name and next billing date
5. Click Stop auto-renewal next to your active subscription
   • You may be asked to confirm your cancellation reason-this is optional, but Kami uses it for feedback
6. Refresh the page and verify the button now reads "Subscription cancelled" or "Renew subscription"
   • Warning: Don't close the page until you see confirmation. Take a screenshot as proof

Important: Stopping auto-renewal does not delete your account or erase your files. You keep full access to all your annotated documents and projects until your paid period ends. After that date, you'll revert to the free Basic plan automatically.

Cancel kami if you subscribed via apple app store

If you signed up for Kami through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Kami's website. This is a common source of confusion-many users cancel on the Kami website but keep paying through the App Store.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon at the top right of the screen
   • This is usually a circle with your Apple ID photo or initials
3. Tap Subscriptions
   • You'll see all active and expired subscriptions here
4. Find Kami in the list and tap it
   • If you don't see Kami, scroll down or use the search option
5. Tap Cancel Subscription
   • Apple will show you when your access ends and ask for a cancellation reason
6. Confirm by tapping Confirm Cancellation
   • You'll receive an email from Apple confirming the cancellation

Pro tip: Apple often offers a discount or discount period immediately after you tap "Cancel Subscription." Don't let this tempt you-if you've decided to cancel, these discounts rarely represent real savings compared to your original plan cost.

Cancel kami if you subscribed via google play

If you signed up for Kami on an Android device through Google Play, you cancel through Google Play, just as App Store subscribers cancel through Apple.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon at the top right
3. Tap Manage your Google Account
   • Swipe to the Subscriptions tab
4. Find Kami and tap it
5. Tap Cancel subscription
   • Google Play will confirm the end date of your access
6. Follow the final confirmation prompt
   • You'll receive a confirmation email from Google

Warning: Google Play sometimes redirects you to Kami's own cancellation page. If that happens, complete the cancellation on Kami's website as outlined in the first section above. Don't assume the redirect page is final-verify in Google Play that the subscription no longer shows as active.

Cancel if you subscribed through your school or institution

If your school or educational institution provided Kami access as part of a group license, you may not have direct control over cancellation. Instead, contact your school's IT department, finance office, or the staff member who manages your institution's Kami account. They handle all subscription decisions and billing. Ask them to confirm the cancellation in writing so you have a record.

What happens after you cancel kami

Cancelling your subscription triggers a clear sequence of events, and understanding each step helps you avoid surprises.

Your access timeline after cancellation

The moment you cancel, auto-renewal stops. You don't lose access immediately. You keep all paid features until the end of your current billing period. If your annual plan renews on 15 July and you cancel on 1 July, you retain full Pro or Teacher plan access until 14 July. On 15 July, no charge appears on your card, and your account downgrades to the free Basic plan automatically.

Pro tip: Plan your cancellation strategically. If you're on a monthly plan and you know you won't need Kami next month, cancel now rather than waiting until after the next charge posts. You'll still have access through the end of this billing period, but you'll avoid the surprise of an unexpected debit.

What happens to your files and projects

Kami's Terms of Service don't clearly state how long your files remain available after you cancel. This ambiguity is frustrating-and it's exactly why Stopee recommends exporting all your important documents before you cancel. Here's what to do:

1. Log into your Kami account (while you still have access)
2. Open each document or project you want to keep
3. Click the menu or options button (usually three dots or lines)
4. Select Download or Export
   • Kami usually exports to PDF or image format
5. Save the file to your computer or cloud storage (Google Drive, OneDrive, Dropbox)
6. Repeat for all documents and projects you value

This is not a paranoid step-it's standard practice for any cloud-based service. Once you downgrade to the free Basic plan, your access to paid features vanishes, and we can't guarantee Kami will preserve your older annotated files indefinitely.

Your consumer rights and refund options under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you several protections when cancelling a subscription service.

Right to clear billing disclosure

Kami must disclose all subscription terms upfront: the plan name, cost in PHP, billing frequency, auto-renewal status, and cancellation procedure. If you signed up and received no clear email confirming these terms, Kami violated your rights. Screenshot everything you can-your account page, confirmation emails, billing statements.

Right to cancel without penalty

You have the right to cancel a subscription service, and the company cannot impose hidden fees or lock-in periods beyond the current billing cycle. Once you cancel, they must stop charging you. If Kami continues billing after you've requested cancellation, that's illegal under Philippine consumer law.

Right to refund for unauthorized charges

If Kami charged you without clear consent or after you cancelled, you have a right to a refund. Contact your credit card issuer or payment provider and request a chargeback or dispute. Provide them with proof that you cancelled (screenshot of the cancellation confirmation, email from Kami, or your payment history). Most disputes resolve in 30-60 days in your favor if you have documentation.

Escalation: if kami refuses to cancel

If you've followed every cancellation step and Kami still charges you, or if the company ignores your cancellation requests, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Unit. The DTI handles consumer complaints in the Philippines and can pressure companies to comply. File a complaint at your nearest DTI regional office or online at dti.gov.ph. Include all documentation: cancellation screenshots, billing statements, emails to Kami, and dates of every charge after you requested cancellation.

At Stopee, we've guided Filipino consumers through DTI complaints against subscription services, and the agency takes these cases seriously. A formal DTI complaint often prompts faster resolution than direct contact with the company.

Common mistakes that lead to accidental charges

Cancelling a subscription feels straightforward, but one missed step can cost you money for months. Here are the traps we see most often.

Mistake 1: deleting the app without cancelling the subscription

This is the single most common error. You delete the Kami app from your phone, assume the subscription is gone, and then a month later a charge appears on your card. Deleting an app has zero effect on auto-renewal. The subscription lives in your App Store, Google Play, or Kami account-not on your device. Always cancel the subscription before uninstalling the app.

Mistake 2: cancelling on the website but forgetting app store or google play

If you signed up through the App Store or Google Play, cancelling only on the Kami website won't stop the charge. The platform where you subscribed is the only place you can cancel. You must go back to that exact platform-Apple App Store or Google Play-and cancel there. If you're uncertain where you signed up, check the payment method on your credit card or bank statement. If the charge says "APPLE" or "GOOGLE," you cancel on that platform.

Mistake 3: assuming cancellation is instant

Cancellation stops future charges, but it doesn't refund past charges instantly. If you just got charged and then cancelled, that charge is for the billing period you're currently in. You'll keep access through the end of that period. To get a refund for a charge you didn't authorize, file a dispute with your bank or card issuer-that's often faster than negotiating with Kami directly.

Mistake 4: not taking screenshots of your cancellation

If a charge appears after you cancel and Kami claims your subscription was never cancelled, your screenshot is proof. The moment you see "Subscription cancelled" or "Auto-renewal disabled," take a screenshot with the date visible. This evidence is essential if you need to file a dispute or complaint with the DTI or your bank.

Before and after: a cancellation checklist for kami

Use this checklist to ensure you've covered every step before you cancel and verified success afterward.

Should you keep kami or cancel: a quick guide

If you're still unsure whether cancellation is right for you, consider these factors.

Next steps: cancel with confidence

Cancelling a subscription should be straightforward-and with the steps outlined here, it is. Choose your cancellation path based on where you signed up, follow the sequence carefully, take screenshots of your confirmation, export your files, and monitor your bank statement for the next two billing cycles. If a charge appears after you cancel, file a dispute with your bank immediately and escalate to the DTI if Kami refuses to respond.

The Philippine Consumer Act is on your side. You have the right to cancel any subscription, to receive clear billing information, and to demand a refund for unauthorized charges. Stopee has helped thousands of consumers cancel subscriptions across the Philippines by walking them through these exact steps and holding companies accountable when they ignore cancellation requests. Whether your issue is a surprise charge, unclear auto-renewal, or simply outgrowing the service, Stopee is here to guide you-visit stopee.com today to explore your options and access cancellation support for Kami and hundreds of other services.

You deserve a subscription experience that respects your time and money. Cancel Kami confidently, and redirect those subscription fees toward tools and services that actually serve your needs.

Kami contact and escalation information

If you cancel and encounter issues, here's where to reach Kami directly and who to escalate to if they don't respond.

Kami support channels:

• Help center: help.kamiapp.com
• Email support: support@kamiapp.com (response time typically 2-5 business days)
• Twitter: @KamiApp

Escalation in the Philippines:

• Department of Trade and Industry (DTI) Consumer Protection Unit: dti.gov.ph or visit your nearest regional DTI office
• National Bureau of Investigation (NBI) Consumer Protection Unit: nbi.gov.ph
• Your bank or payment provider's dispute/chargeback department (fastest route for unauthorized charges)

Office location (assumed Kami Manila office): Based on job listings, Kami maintains a presence in Metro Manila, Philippines, though the exact office address is not publicly disclosed in their customer-facing materials. If you need in-person escalation, contact the DTI, which maintains regional offices throughout the Philippines and can exert pressure on Kami to resolve billing disputes.

At Stopee, we believe transparency and accountability matter. If you've cancelled Kami and faced resistance, share your experience-your feedback helps us improve our guidance and alerts other consumers to potential issues. Stopee is committed to empowering Filipino consumers, one cancellation at a time.