Manage Kami

How to cancel kami and protect your document access in new zealand

Understanding kami and why you might want to cancel

Kami is a cloud-based PDF and document annotation tool widely used by educators and businesses across New Zealand to view, edit and collaborate on documents online. The platform integrates seamlessly with learning management systems like Google Classroom and Canvas, offering accessibility features that many educators rely on for their teaching workflows.

However, if your subscription no longer fits your needs or budget, you deserve a straightforward path to cancellation. At Stopee, we understand that subscription services should work for you, not against you. This guide walks you through every step of cancelling Kami, understanding your refund rights, and avoiding the common traps that catch New Zealand users.

What kami offers

Kami provides annotation tools, text entry on PDFs, real-time collaboration features and file syncing across devices. The service is offered as a subscription with several plan types, from smartphone-only access to premium online packages, plus group pricing options for schools and organisations. If you've outgrown the tool or found an alternative that suits your workflow better, cancelling is your next logical step.

When cancellation makes sense

You might cancel if you no longer use the platform regularly, if you've switched to a competing tool, if cost pressures mount, or if you signed up for a trial and realised it wasn't for you. Stopee recommends cancelling early rather than waiting until the last moment, because refund windows are tight and can close without warning. The sooner you act, the more likely you are to preserve your refund eligibility.

Your consumer rights under new zealand law

As a New Zealand consumer, you have important protections that apply even to digital subscriptions like Kami.

Consumer guarantees act protection

The Consumer Guarantees Act 1993 protects your rights when you purchase services, including digital subscriptions. This law guarantees that services are of acceptable quality, fit for purpose and delivered within a reasonable timeframe. If Kami fails to deliver what was promised, or if the service becomes unusable, you have grounds to request a refund or cancellation.

Kami's own refund policy states that annual subscriptions allow refund requests within 3 days of purchase or renewal, while monthly subscriptions are limited to refunds for duplicate charges within 24 hours. However, these windows are shorter than the protection many consumers expect. Stopee advises you to check your account immediately after purchase if you have doubts, because the 3-day window for annual plans closes fast.

Your right to change your mind

Unlike goods purchased in physical shops, digital services like Kami do not carry a standard 14-day cooling-off period in New Zealand unless Kami explicitly offers one in their terms. This makes your first few days of access critical. If you're unsure about the service, test it thoroughly within the refund window rather than waiting weeks to decide.

How to cancel kami on the web

Cancelling Kami via the web is the most straightforward method and takes under five minutes.

Step-by-step web cancellation

1. Log in to your Kami account at kami.app using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login screen.
   • Check your email (including spam folders) for the password reset link.
2. Locate your user initials or profile icon in the top-right corner of the screen.
   • Click on this icon to open your Settings menu.
3. Navigate to the Subscriptions section within Settings.
   • You will see your active subscription plan displayed with renewal details.
   • Look for the button or link labelled "Stop auto-renewal" or similar wording.
4. Click "Stop auto-renewal" to cancel future charges.
   • A confirmation message will appear confirming that auto-renewal has stopped.
   • Take a screenshot of this confirmation for your records.
5. Verify that your subscription status now shows as "Cancelling at end of period" or similar language.
   • Your access remains active until your paid period expires.
   • You will not be charged again after this date.

Pro tip: After cancelling auto-renewal, log out and log back in immediately to confirm the cancellation has taken effect. Sometimes the system needs a refresh to display the updated status.

What to do if the cancellation button doesn't appear

If you cannot locate the "Stop auto-renewal" option in your Settings, your subscription may have been purchased through an app store rather than directly from Kami. In that case, you must cancel through the store where you made the purchase (Apple App Store or Google Play). Stopee recommends checking your original confirmation email to identify which platform processed your payment.

How to cancel kami on mobile app stores

If you purchased your Kami subscription through Apple App Store or Google Play, you must cancel through that store, not through Kami's website.

Cancel via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Do not open Kami itself; the Settings app is where all App Store subscriptions are managed.
2. Tap your Apple ID name or profile picture at the top of Settings.
   • You may see a banner with your name and photo.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
4. Find and tap "Kami" in the subscriptions list.
   • You will see your plan details, renewal date and price.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer a retention discount.
   • Proceed with the cancellation unless you wish to accept the discount.
6. Confirm that the status now shows "Expires on [date]".
   • Screenshot this confirmation for your records.

Warning: Apple will continue charging you unless you actively cancel through Settings. Simply deleting the Kami app from your device does not stop the subscription.

Cancel via google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
2. Select "Subscriptions" from the menu.
   • This displays all active subscriptions on your Google account.
3. Find and tap "Kami" in your subscriptions list.
   • You will see your plan details, next billing date and price.
4. Tap "Cancel subscription".
   • Google will ask you to confirm and may offer alternative offers.
5. Follow the prompts to complete the cancellation.
   • Confirm that your subscription status changes to "Cancelled" or "Expires on [date]".
6. Take a screenshot of the final confirmation screen.
   • Save this proof in case you need to reference it later.

Pro tip: If Google Play shows you a "special offer" discount before confirming cancellation, you can accept it to extend your subscription at a lower rate, or decline it to proceed with cancellation. Choose based on whether you still want the service.

What happens after you cancel kami

Understanding what to expect after cancellation helps you plan your transition and avoid data loss.

Your access timeline

When you cancel auto-renewal on Kami, your subscription remains active until the end of your current paid period. This means you retain full access to premium features, your documents, annotations and collaboration tools for the remainder of your billing cycle. No immediate access loss occurs on cancellation; you are simply not charged again when the current period expires.

For example, if you cancel on 15 January and your annual plan expires on 30 March, you can use Kami fully until 30 March. On 31 March, your account reverts to free-tier access (if available) or you lose premium features.

Your documents and data

Your documents and annotations remain in your Kami account indefinitely, subject to Kami's data retention policies. Even after your subscription expires, you retain access to view your work. If you re-subscribe using the same email address, your previous content and settings are typically available under your restored account.

Stopee recommends exporting or backing up critical documents before your subscription expires, particularly if you are switching to a competing tool. Many users regret losing access to annotated PDFs because they did not save copies first.

Understanding kami's refund policy and your options

Kami's refund terms are strict compared to other software services, so understanding your eligibility is essential before requesting a refund.

Refund windows and eligibility

Annual subscriptions allow refund requests within 3 days of purchase or at renewal. Monthly subscriptions are limited to refunds for duplicate charges only, and these must be requested within 24 hours. No general refund is offered for monthly plans if you simply change your mind.

These windows are significantly shorter than many consumers expect. Stopee strongly advises you to test the service thoroughly during your first 3 days and request a refund immediately if it does not meet your needs. After the 3-day window closes, you are locked into the subscription for the full billing period.

How to request a refund

1. Gather your proof of purchase.
   • Locate your receipt email from Kami or your payment provider (Apple, Google, or your credit card statement).
   • Note your transaction ID, purchase date and amount paid.
2. Email support@kamiapp.com with your refund request.
   • Use the subject line: "Refund Request - [Your Name] - [Transaction ID]".
   • Include your receipt or card details and a brief explanation of why you are requesting a refund.
   • Keep the email professional and factual; emotional appeals may delay processing.
3. Wait for Kami's response within 24 hours.
   • Kami states they respond within this timeframe, though actual response times may vary.
   • Check your spam folder for their reply.
4. Track your refund processing.
   • Credit card refunds typically appear within 7-30 business days.
   • PayPal refunds usually arrive within 7 business days.
   • Contact your bank or payment provider if the refund does not appear within this window.

Pro tip: If Kami refuses your refund request and you believe you fall within the 3-day window for annual plans or 24-hour window for duplicates, escalate to the Commerce Commission if the amount is significant. However, given New Zealand's Consumer Guarantees Act, you have stronger grounds if the service fails to perform as advertised.

Important refund limitations

Kami does not offer a standard 14-day cooling-off period for digital subscriptions. This means their 3-day window for annual plans and 24-hour window for monthly duplicates are your only refund opportunities. Once these close, you are obligated to continue paying until the end of your billing period, even if you stop using the service.

Kami pricing in new zealand

Understanding the full cost structure helps you decide whether the service is worth your investment.

Individual and group plans

The annual premium online plan offers the best value if you commit to using Kami for a full year. However, the 3-day refund window means you must be confident in your decision before committing to NZ$499. If you are uncertain, start with the monthly plan at NZ$49.95 and upgrade only after testing for 2-3 weeks.

Common mistakes when cancelling kami

Cancelling a subscription can feel stressful, especially when facing tight refund windows and confusing settings menus. Many New Zealand users make preventable errors that cost them money or leave them locked into unwanted subscriptions.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Kami app from your phone or device does absolutely nothing to stop auto-renewal charges. Your subscription continues, and your payment method is charged on the renewal date. You must actively cancel through the Settings (on iOS) or Google Play (on Android), not by deleting the app itself.

Mistake 2: missing the 3-day refund window for annual plans

Many users discover Kami is not right for them after one week or one month of use, only to realise they are locked out of refunds. The 3-day window is firm and closes automatically. Test the service aggressively during your first 3 days and request a refund immediately if it does not meet your expectations.

Mistake 3: cancelling through the wrong channel

If you purchased through Apple App Store, cancelling on the Kami website will not stop charges. Charges will continue until you cancel through the Apple Settings app. Always verify where you made the purchase (email confirmation will tell you) and cancel through that exact platform.

Mistake 4: not keeping proof of cancellation

After clicking "Stop auto-renewal" or confirming cancellation through an app store, take a screenshot immediately. If a dispute arises and Kami claims they never received a cancellation request, you have proof. Stopee advises saving this screenshot to cloud storage (Google Drive, OneDrive) or printing it, because phone screenshots can be lost if your device is replaced.

Mistake 5: waiting too long to request a refund

If you are eligible for a refund, email support@kamiapp.com within 24 hours of discovering the charge (for monthly duplicates) or within 3 days of purchase (for annual plans). Delays weaken your case and may push you past the refund window entirely.

Checklist for cancelling kami successfully

Use this checklist to ensure you complete every step and avoid leaving loose ends.

• Identify where you purchased your Kami subscription (Kami website, Apple App Store, or Google Play).
• Check the current date and verify you are within any refund window if seeking a refund.
• Log into the platform where you made the purchase (Kami.app, Apple Settings, or Google Play).
• Locate the subscription settings and click "Stop auto-renewal" or "Cancel subscription".
• Take a screenshot of the cancellation confirmation immediately.
• Verify that your account status shows "Cancelling at end of period" or "Expires on [date]".
• If requesting a refund, email support@kamiapp.com with your receipt within 24 hours.
• Save all confirmation emails and screenshots to a secure location.
• Export or back up critical documents before your subscription expires.
• Monitor your payment method to ensure no unexpected charges occur after the renewal date.

Why consumers choose to cancel kami

Understanding why others cancel helps you reflect on whether cancellation is right for you, or whether an alternative plan might work better.

Common reasons for cancellation

Educators often cancel Kami when their school switches to competing platforms like Google's native annotation tools, Microsoft OneNote, or Adobe Acrobat. Budget pressures lead schools to consolidate tools and eliminate redundant subscriptions. Some users find that free alternatives like PDFtk or browser-based annotation tools meet their needs without the subscription cost.

Individual users cancel because they underestimated how often they would use the service, or because they realised they can annotate documents using built-in tools within Google Docs or Office 365. Trial periods sometimes reveal that the learning curve is steeper than expected, or that integrations with their preferred platforms do not work as smoothly as advertised.

Stopee has helped thousands of consumers cancel unwanted subscriptions, and we consistently hear that clearer pricing and more transparent refund policies would prevent many cancellations in the first place. If Kami has disappointed you, know that your decision to leave is valid, and the cancellation process is straightforward once you understand the steps.

Contact information for kami support

If you need to contact Kami for refunds, account issues, or escalation, use these contact methods.

Direct support channels

Email Kami's support team at support@kamiapp.com for all refund requests, cancellation issues and account-related queries. Kami states they respond within 24 hours, though response times may vary depending on volume. For urgent issues, try contacting them early in the business day (New Zealand or Australian time, as Kami operates across both regions).

The Kami subscription help article at help.kamiapp.com/en/articles/8216325-managing-kami-subscriptions provides additional information on managing your account and may answer specific technical questions about the cancellation process.

Escalation with the commerce commission

If Kami refuses to cancel your subscription, refuses a refund you believe you are entitled to, or continues charging you after cancellation, you can lodge a complaint with the Commerce Commission (New Zealand's consumer authority). The Commission investigates disputes over consumer contracts and can compel companies to refund fees if they violate the Consumer Guarantees Act.

Contact the Commerce Commission at complaints.org.nz or phone 0800 943 600. Provide them with your account details, confirmation of cancellation, and any evidence that Kami has breached the Consumer Guarantees Act (for example, if the service failed to function as advertised).

Final summary and next steps

Cancelling Kami is straightforward if you follow the correct method for your purchase channel and act quickly if you need a refund. Cancel through kami.app if you purchased directly, or through Apple Settings (iOS) or Google Play (Android) if you subscribed via those app stores. Your access remains active until the end of your paid period, and your documents stay in your account indefinitely.

Refund eligibility is narrow: 3 days for annual plans, 24 hours for monthly duplicates. If you fall within these windows, email support@kamiapp.com immediately with your receipt and a clear refund request. If Kami refuses and you believe you are protected by the Consumer Guarantees Act, escalate to the Commerce Commission.

Stopee has guided thousands of New Zealand consumers through subscription cancellations and helps you avoid the traps that companies use to lock you in. Whether you are cancelling due to cost, switching to an alternative tool, or simply no longer need the service, you now have a clear roadmap to exit cleanly and protect your data. Take action today, keep your proof of cancellation, and move forward with confidence. For more cancellation guides and consumer advice, visit Stopee.com, where empowerment through knowledge is our mission.