Manage Launchpass

How to cancel launchpass and stop unwanted charges on your card

What launchpass is and why you might want to cancel

Launchpass is a subscription platform that creators and community owners use to sell access to paid Discord, Telegram, Slack, and similar groups. The service is operated by SlackPass, Inc., and it sits between you and the private communities you join. You do not subscribe to Launchpass directly as a standalone app. Instead, you pay a creator or community owner for access to their private group, and Launchpass handles all the billing, access control, and membership renewal through Stripe in the background.

This arrangement matters because refund decisions and cancellation authority often rest with the community owner, not with Launchpass itself. Many subscribers in the Philippines discover they are using Launchpass only when a charge appears on their GCash-linked card, Maya card, or bank statement without clear explanation. At Stopee, we help thousands of consumers navigate exactly this situation every month.

How launchpass billing works

Launchpass supports recurring monthly payments, one-time payments, free trials, coupon codes, multi-tier membership levels, automatic payment retries if your first payment fails, and instant role removal from Discord communities when you cancel. For creators, this automation is the selling point. For you as a subscriber, the practical benefit is simple entry into a paid community. The hidden cost is that renewal charges continue automatically until you actively cancel before your next billing date.

Launchpass availability in the philippines and what to expect

Launchpass is fully accessible in the Philippines because the service operates online and accepts Stripe-supported payment methods including GCash-linked cards and Maya. However, pricing is not always displayed in Philippine pesos. When you see prices in USD, convert them to PHP before committing to a subscription. Published pricing shows Premium plans ranging from ₱1,450 to approximately ₱1,600 per month depending on the community you join.

Customer support is available in English only through email at support@launchpass.com and phone at +1 412-576-4773. There is no confirmed local Philippine phone line, no Filipino-language support, and no clear cooling-off period published on the official Launchpass help pages. Stopee recommends that you assume your subscription will auto-renew unless you cancel actively and in writing before your billing date.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to transparent billing, the right to cancel subscription services within a reasonable period, and the right to pursue refunds if you were charged without clear consent or if charges continue after you cancelled.

If Launchpass or a community owner charges your card after you submitted a valid cancellation request, you have the right to dispute the charge through your bank, GCash, or Maya. You also have the right to file a complaint with the National Privacy Commission (NPC) if your billing data was mishandled, and with the Department of Trade and Industry (DTI) if you believe the company engaged in unfair or deceptive practices. Stopee's team tracks these protections because they are your strongest lever when a company refuses to refund or stop charging.

Methods to cancel launchpass

Launchpass offers multiple cancellation paths depending on where you subscribed. Before you choose, confirm whether you signed up directly on the Launchpass website, through the Apple App Store, or through the Google Play Store, because cancellation steps differ for each platform.

Cancel through the web customer portal

If you subscribed directly through a Launchpass payment page or the Launchpass website, the primary cancellation method is the online Customer Portal. This is the fastest and most reliable route because you create a paper trail and receive instant confirmation.

Cancel through apple app store or google play store

If you subscribed via your iPhone, iPad, or Android device through the App Store or Google Play, your subscription is managed by Apple or Google, not by Launchpass directly. You must cancel through the app store on your device, not through Launchpass itself. This is a common trap because many subscribers try to cancel in their Launchpass account and wonder why charges continue.

Email or phone cancellation as a backup

If you cannot access your account or you experience technical issues with the portal, you can request cancellation via email to support@launchpass.com or by phone at +1 412-576-4773. Email is the safer option because you retain a record of your request with a timestamp.

Step-by-step cancellation process

Follow these steps in order based on where you originally subscribed. Take screenshots of each step and save all confirmation messages.

Cancel via the launchpass web portal

1. Log in to your Launchpass account at launchpass.com using your email and password.
   • If you forgot your password, click "Forgot password" and reset it before proceeding.
2. Look for an account, billing, or subscriptions section. This is usually found in a menu labeled "Account Settings," "My Subscriptions," "Billing," or "Dashboard."
   • Some communities display your subscriptions directly on the login page under "Active Memberships."
3. Find the subscription you want to cancel and click on it.
   • If you have multiple paid memberships, cancel each one separately.
   • Check the renewal date and amount to confirm you selected the correct subscription.
4. Locate the cancel, unsubscribe, or downgrade option. This button is usually red or labeled clearly as a cancellation action.
   • Do not click "pause" or "skip next payment" if you want to cancel entirely-those options resume billing after one cycle.
5. Click the cancellation button and confirm your choice when prompted.
   • Read any final warning messages that appear. Launchpass will tell you when your access will end.
6. Screenshot the confirmation page or save any confirmation email you receive immediately.
   • The email should show your cancellation date and confirmation number.

Cancel via apple app store (iPhone and iPad)

1. Open the Apple App Store on your iPhone or iPad.
   • Do not open the Launchpass app itself-you must use the App Store.
2. Tap your profile icon in the top right corner of the screen.
   • This is usually a small circle with your photo or initial.
3. Tap "Subscriptions" from the menu that appears.
   • You will see all active subscriptions linked to your Apple ID.
4. Find the Launchpass subscription and tap on it.
   • The list shows the renewal date and the amount you are charged each cycle.
5. Tap "Cancel Subscription" and confirm your choice.
   • You will see the date your access ends.
6. Take a screenshot showing the cancellation confirmation.
   • Apple will also send you a cancellation confirmation email.

Cancel via google play store (Android)

1. Open the Google Play Store on your Android device.
   • Do not open the Launchpass app-use the Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left corner.
   • If you do not see the menu icon, swipe from the left edge inward.
3. Tap "Payments and subscriptions."
   • This section displays all subscriptions tied to your Google account.
4. Tap "Subscriptions."
   • You will see a list of all active subscriptions with renewal dates.
5. Find the Launchpass subscription and tap on it.
   • Confirm the amount, renewal date, and community name.
6. Tap "Cancel subscription" and follow the prompts to confirm.
   • Google Play will tell you when your access ends.
7. Save a screenshot of the cancellation confirmation.
   • Google will send you a confirmation email as well.

Cancel via email or phone

1. Gather your account details: the email address you used to sign up, the community name, the last four digits of your payment method, and your renewal date.
   • These details help the support team locate your account quickly.
2. Send a cancellation email to support@launchpass.com with the subject line "Subscription Cancellation Request."
   • Write clearly: "I request immediate cancellation of my Launchpass subscription to [community name]. My account email is [your email]. Please confirm cancellation and provide a cancellation reference number."
   • Email is safer than phone because you retain a timestamped record.
3. Alternatively, call +1 412-576-4773 during business hours and speak to a representative.
   • Ask for a cancellation confirmation number and take notes on what the representative tells you.
4. Wait for a reply email within 2 to 3 business days.
   • If you receive no reply, follow up with a second email or call again.

Understanding refunds and billing timelines

Launchpass handles refunds differently depending on when you cancel and which community you joined. Most subscriptions do not offer refunds for the current billing period if you cancel mid-cycle. Instead, cancellation takes effect at the end of your current billing cycle, and no new charge appears on your next renewal date.

Pro tip: If you cancel on day 3 of a 30-day billing cycle, you typically retain access through day 30, but you are not charged again on day 31. This means you should cancel as early as possible if you know you want to stop, rather than waiting until the last day of your cycle.

If Launchpass or the community owner charged your card after you submitted a valid cancellation request, you have grounds to dispute the charge through your bank or payment provider. Contact GCash, Maya, or your bank directly and explain that you cancelled your subscription but were charged anyway. Most payment processors will reverse unauthorized charges within 30 days.

What happens after you cancel

Cancellation can feel anticlimactic because nothing dramatic happens-your access quietly ends at the end of your billing cycle, and your card stops being charged. You will receive one of two outcomes depending on how quickly you cancelled relative to your renewal date.

If you cancelled at least 24 hours before your renewal date, no new charge will appear. If you cancelled fewer than 24 hours before renewal, a final charge may still process because payment processors need time to stop recurring transactions. In that case, wait for your next statement and dispute the charge if it appears after cancellation.

You will lose access to the private Discord, Telegram, Slack, or other group at the end of your billing cycle. Some communities give you a grace period of a few hours; others remove you instantly. Warning: Do not assume you can access community files or messages after your access ends. Download or save any content you want to keep before your cancellation takes effect.

At Stopee, we have guided thousands of consumers through this exact scenario, and we recommend you keep your cancellation confirmation email for at least six months in case you need to dispute a charge later.

Common cancellation mistakes and how to avoid them

Many people feel frustrated and confused after cancelling Launchpass because they either did not receive confirmation or they were charged again despite thinking they cancelled. Your cancellation will fail silently if you make these mistakes, so read carefully.

Mistake 1: Cancelling in the Launchpass account instead of the payment platform. If you subscribed via Apple App Store or Google Play, cancelling in your Launchpass account does nothing. You must cancel through the App Store or Play Store. Stopee has documented dozens of cases where consumers thought they cancelled but the app store was still charging them.

Mistake 2: Confusing "pause" with "cancel." Some apps or platforms offer a "pause billing" or "skip next payment" option. These are not cancellations. Pausing resumes your subscription automatically after one or two cycles and charges you again. Always choose "cancel" or "unsubscribe" if you want to stop permanently.

Mistake 3: Not taking a screenshot of the confirmation page. If you rely only on email confirmation, you have no proof if the company later claims you never cancelled. Screenshot the confirmation page showing your cancellation date and reference number.

Mistake 4: Cancelling too close to the renewal date. Payment processors need 24 to 48 hours to stop recurring charges. If you cancel fewer than 24 hours before renewal, your bank may still process the final charge. Cancel at least 2 to 3 days before your renewal date to be safe.

Mistake 5: Not following up when support does not reply within 5 business days. If you emailed support@launchpass.com and received no reply after 5 business days, send a follow-up email with "URGENT: No reply to cancellation request" in the subject line. If support still does not respond, escalate by filing a complaint with the Department of Trade and Industry (DTI).

Cancellation checklist before you hit cancel

Use this checklist to confirm you are ready to cancel and that you have everything you need to complete the process successfully.

• I have logged into my Launchpass account and confirmed the subscription I want to cancel
• I have noted the exact renewal date and the amount I am being charged
• I have confirmed where I subscribed (Launchpass web, Apple App Store, or Google Play Store)
• I have downloaded or saved any community files, links, or content I want to keep
• I understand that my access will end at the end of my current billing cycle, not immediately
• I have taken a screenshot of my active subscription showing the renewal date and amount
• I am ready to complete cancellation at least 2 to 3 days before my renewal date
• I understand that if I subscribed via App Store or Play Store, I must cancel there, not in Launchpass
• I will save any cancellation confirmation email or screenshot for my records
• If charges continue after cancellation, I know I can dispute through my bank or payment provider

Pricing breakdown and subscription tiers

Launchpass pricing varies by community because each creator sets their own rates. However, you will encounter these common price points when browsing paid communities in the Philippines.

All these subscriptions auto-renew on your billing date unless you cancel before that date. There are no hidden fees, but currency conversion may apply if the community charges in USD. Always check the exact PHP amount before you confirm payment.

When to cancel versus when to keep launchpass

Cancellation makes sense when the community no longer serves your needs, the content does not justify the cost, or the creator is inactive. However, you might keep a subscription if you are getting daily value from the group, if you are networking with other members, or if you plan to return after a break.

How to file a complaint if launchpass or the community owner refuses

If you cancelled but Launchpass or the community owner continues to charge your card, or if they refuse to refund an unauthorized charge, you have the right to escalate your complaint through official channels in the Philippines.

Step 1: File a chargeback or dispute with your payment provider. Contact GCash, Maya, or your bank directly and explain that you were charged after you cancelled. Provide your cancellation confirmation email as proof. Most payment processors will reverse unauthorized charges within 30 days.

Step 2: File a formal complaint with the Department of Trade and Industry (DTI). The DTI handles consumer complaints about unfair or deceptive billing practices. You can file online at dti.gov.ph or visit a local DTI office in your city. Include copies of your cancellation email, your bank statement, and screenshots of the unauthorized charges. The DTI will investigate and may require Launchpass to refund you.

Step 3: Report the violation to the National Privacy Commission (NPC) if your data was mishandled. If Launchpass continued to bill your card without valid consent or if they misused your payment information, you can file a complaint at privacy.gov.ph. The NPC enforces data protection laws and can fine companies for violations.

Contact information and cancellation address

Launchpass is operated by SlackPass, Inc. The company maintains a mailing address in Denver, Colorado for official correspondence and refund disputes. While the corporate headquarters is located in Boulder, Colorado, the published mailing address for customer correspondence is the Denver location.

Email: support@launchpass.com

Phone: +1 412-576-4773

Mailing address for cancellation disputes and refund requests: SlackPass, Inc., Denver, Colorado, USA

When you send a cancellation or refund letter by post, use registered or certified mail so you have proof of delivery. Address the letter to SlackPass, Inc., Denver, Colorado, and include your account email, the community name, your renewal date, and a clear statement that you want to cancel effective immediately.

Summary and next steps

Cancelling Launchpass is straightforward if you follow the correct steps for your subscription platform. If you subscribed on the web, cancel in your Launchpass account. If you subscribed via Apple App Store or Google Play, cancel there instead. Always take screenshots, cancel at least 2 to 3 days before your renewal date, and save your confirmation email.

If charges continue after you cancel or if the community owner refuses to refund you, use your consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394) to dispute the charge through your bank or file a complaint with the DTI. Stopee has helped thousands of consumers navigate exactly this situation and recover unwanted charges from their payment methods.

Remember that your ability to cancel is a legal right, not a privilege. No creator or platform can force you to pay for access you no longer want. If you encounter resistance or confusion, escalate to the DTI, and your consumer protection will be backed by law. Stopee's mission is to make cancellation clear, fast, and fair for every consumer in the Philippines who needs to stop an unwanted charge.