Manage Launchpass

How to cancel launchpass and protect your membership investment

Understanding launchpass and why you might want to cancel

Launchpass is a membership management platform designed for creators, communities, and organizations that need to sell access to exclusive spaces like private Slack or Discord groups. The service handles member management, payment processing through Stripe integrations, and subscription administration - but it's not right for everyone.

You may be considering cancellation for several reasons: your community isn't growing as expected, you've found a better alternative, your membership model has changed, or you're simply not using the platform's advanced features. Whatever your reason, Stopee is here to guide you through the process with clarity and confidence.

Launchpass offers two tiers: a free Basic plan with unlimited members and no payment processing, and a Premium plan at $29 USD per month (plus 3.5% per transaction) that unlocks paid offers, Stripe integration, trials, coupons, analytics, and priority support. If you're on the Premium tier and want to stop paying, or if you're ready to move your community elsewhere, understanding your cancellation options is essential.

Why stopee helps consumers like you

Cancelling a membership or creator platform isn't always straightforward. Hidden auto-renewals, unclear refund policies, and scattered support channels can leave you stuck or charged longer than expected. Stopee specializes in helping Canadian consumers navigate these situations with confidence, offering step-by-step guidance and knowledge of your rights under Canadian consumer protection law.

Your consumer rights in canada and what they mean for you

Before you cancel, know that Canadian federal and provincial consumer protection laws are on your side. These laws prohibit unfair or deceptive billing practices and give you specific rights when dealing with subscription services.

Key protections under canadian law

Under the federal Consumer Protection Act and similar provincial legislation across Canada, you have the right to clear pricing information, transparent subscription terms, and protection against unauthorized charges. If a company uses misleading language about auto-renewal, charges you without explicit consent, or makes cancellation deliberately difficult, you can file a complaint with the Competition Bureau or your provincial consumer protection office.

Additionally, if you dispute a charge on your credit card or debit account, your card issuer must investigate within a set timeframe. You can request a chargeback if Launchpass fails to provide the service you paid for or continues billing after you've cancelled. Most importantly, never feel pressured to accept a "no refund" policy if you can demonstrate a billing error, unauthorized charge, or service failure.

When to escalate your complaint

If Launchpass support ignores your cancellation request or refuses a legitimate refund, you have escalation options. Document everything: screenshots of your cancellation request, email confirmations, billing statements, and any support responses. Then contact your provincial consumer protection office or file a complaint with the Competition Bureau. Stopee recommends keeping these records for at least one year after cancellation.

Launchpass pricing and payment details

Understanding your costs helps you make an informed decision about cancellation and refunds. Launchpass pricing is published in USD only, with no fixed Canadian dollar rates.

Current plans and costs

Your actual CAD charge depends on your Stripe account currency settings and the exchange rate at the time of billing. This means your monthly bill may fluctuate slightly month to month. If you're paying in CAD, keep track of your billed amount so you can spot unusual charges immediately.

Transaction fees and hidden costs

Beyond the $29 monthly subscription, Launchpass charges 3.5% on each transaction processed through Stripe. If you run promotions, offer trials, or use coupons, you're still paying the transaction percentage on each sale. Some creators find these cumulative fees higher than expected, which is a common reason to explore cancellation.

Step-by-step guide to cancelling your launchpass subscription

Follow these steps in order to ensure your cancellation is processed cleanly and your billing stops immediately. Stopee walks you through each stage to avoid common mistakes.

How to cancel through your launchpass dashboard

1. Visit launchpass.com and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page and reset it via email before proceeding.
2. Navigate to your account settings or billing section.
   • Look for a gear icon, "Settings," "Account," or "Billing" menu option, usually in the top right or left sidebar.
3. Find the subscription or plan cancellation option.
   • This may be labeled "Cancel Subscription," "Downgrade Plan," "Manage Plan," or "Billing History."
   • If you're on the Premium plan, you should see an option to downgrade to Free or cancel entirely.
4. Click the cancellation option and follow the on-screen prompts.
   • Launchpass may ask why you're cancelling; provide feedback if you wish, but you can skip this step.
   • Confirm your cancellation when prompted.
5. Take a screenshot of the confirmation message.
   • Save this screenshot along with the confirmation email you should receive within minutes.
   • This proof is essential if you need to dispute a charge later or file a complaint with Stopee.

Pro tip: Check your cancellation confirmation carefully. It should state whether your access ends immediately or at the end of your current billing cycle. If it's unclear, contact support immediately to confirm.

Cancelling if you can't access your dashboard

1. Visit the Launchpass contact or support page at launchpass.com/contact.
   • This page typically has an email address or contact form for support requests.
2. Open a support ticket and request cancellation.
   • Include your account email address, subscription details (Premium plan, start date), and the reason for cancellation.
   • Attach a screenshot or PDF of your most recent receipt.
3. Send your request to the support email provided, or submit via the contact form.
   • Typical response time is 24 to 48 hours during business days.
4. Respond promptly to any follow-up questions from the support team.
   • Launchpass support may ask for additional account information to verify your identity before processing cancellation.
5. Request written confirmation of your cancellation.
   • Ask the support agent to confirm the exact date your billing will stop and whether your access continues through your paid period.

Warning: If Launchpass support doesn't respond within 5 business days, follow up with a second email. If they still don't respond, this is grounds for a complaint to your provincial consumer protection office or the Competition Bureau.

Cancelling if stripe processed your payments

1. Log in to your Stripe account at stripe.com.
   • If you manage Stripe payments separately from Launchpass, you may have a Stripe account of your own.
2. Navigate to your billing or subscription section in Stripe.
   • Look for "Subscriptions," "Billing," or "Payment History."
3. Find any active subscriptions linked to Launchpass.
   • Stripe may list the subscription as "Launchpass" or under a merchant ID you don't recognize. If unsure, check your most recent invoice.
4. Cancel the subscription directly through Stripe.
   • Select the subscription and choose "Cancel" or "End Subscription."
5. Confirm cancellation through Stripe and take a screenshot.
   • Stripe will send a confirmation email; save this as backup proof of your cancellation.

Cancelling through Stripe ensures the payment method stops billing even if Launchpass's dashboard fails to process your cancellation request. It's an extra layer of protection that Stopee recommends for all SaaS subscriptions.

What happens after you cancel launchpass

Cancellation isn't instant - your account and billing will go through several changes over days and weeks. Understanding the timeline helps you spot billing errors and manage your member data responsibly.

Immediate effects of cancellation

When you submit your cancellation, Launchpass typically stops future auto-renewal charges right away. However, your access to the platform may continue until the end of your current paid billing cycle. For example, if you cancel on the 15th of the month but your billing cycle runs through the end of the month, you'll likely retain access until the 30th or 31st.

Confirm the exact end date with Launchpass support. This is crucial because you need time to export member lists, transaction data, and campaign history before your account closes. Stopee recommends exporting your data on the same day you cancel, rather than waiting until the last day.

What happens to your account data

After cancellation, your account data (members list, offer history, transaction records, and branding) remains on Launchpass servers for a period determined by their data retention policy. Launchpass does not publicly specify a retention timeline, so you cannot assume your data is deleted immediately.

Before or immediately after cancelling, export any data you need to keep. Download member emails, transaction receipts, campaign performance reports, and any custom content. If you need help retrieving this data after cancellation, contact Launchpass support with proof of your original account ownership.

Access for your members

When you cancel, your members' access to the Slack or Discord groups managed through Launchpass will typically end on the same date your account closes. Notify your members in advance so they can save any important messages, files, or resources from your private channels. This courtesy prevents confusion and preserves community relationships.

Refunds and billing disputes explained

Launchpass does not publish an automatic refund policy. Refunds are handled case by case and at the company's discretion, which means you cannot assume you'll receive a pro-rated refund for your final billing cycle.

When you might qualify for a refund

You have the strongest refund case if you can demonstrate one of these situations:

• A billing error or double charge on your account
• Unauthorized charges after you cancelled
• A service failure that prevented you from using the platform
• Charges in a different currency or amount than originally quoted

If any of these apply, contact Launchpass support immediately with proof: screenshots of your billing history, receipts, emails confirming cancellation, and timestamps of unauthorized charges. Be clear and factual; emotional appeals rarely speed up refund decisions.

How to request a refund from launchpass

1. Gather proof of the billing issue.
   • Take screenshots of duplicate charges, unexpected amounts, or unauthorized transactions.
   • Export your billing history from your Launchpass account or Stripe dashboard.
   • Note the exact dates, amounts, and transaction IDs.
2. Email Launchpass support with your refund request.
   • Use the contact form at launchpass.com/contact or email the support address directly.
   • Include a clear subject line such as "Refund Request: Double Charge on Account [Your Email]"
   • Attach all proof documents as PDFs or screenshots.
3. Request a specific refund amount and timeline.
   • Example: "I was charged twice on [date]. I'm requesting a refund of $29 USD, corresponding to transaction ID [XXX]."
4. Wait for Launchpass to respond.
   • Most SaaS companies respond within 5-10 business days.
   • If they deny your refund, ask them to explain their denial in writing.

Pro tip: If Launchpass denies your refund without valid reason, your next step is to contact your card issuer or bank. You can initiate a chargeback or payment dispute, which forces the merchant to respond to your bank's investigation. This often succeeds where customer service failed.

Chargebacks and payment disputes

If Launchpass refuses to refund a legitimate charge, you can file a dispute with your credit card company or bank. This is your legal right as a Canadian consumer. Your bank will investigate and may reverse the charge within 30 to 60 days.

Warning: Stripe and most payment processors charge merchants a fee for chargebacks, so use this option only after exhausting support channels. However, do not hesitate to file a chargeback if Launchpass ignores your refund request or engages in deceptive billing.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small errors can leave you paying for months longer than intended. We've seen this happen to hundreds of Stopee users, and these mistakes are preventable.

Mistake 1: assuming cancellation is complete after submitting a request

Many people submit a cancellation request and assume it's done. Days later, they're charged again. Always wait for a written confirmation email from Launchpass before considering the cancellation final. If you don't receive confirmation within 24 hours, follow up with support.

Mistake 2: forgetting to cancel through stripe as well

If Launchpass processes your payment through Stripe and your Stripe account is separate, you must cancel in both places. Cancelling only on the Launchpass dashboard may not stop Stripe from billing if the subscription is tied to your Stripe account. Always check both systems.

Mistake 3: not exporting your data before the deadline

Once your access ends, retrieving member lists, transaction records, and campaign data becomes difficult or impossible. Export everything on the day you cancel, not the day before your access expires. Stopee recommends storing exports in a secure folder with clear labels and dates.

Mistake 4: ignoring the confirmation deadline

Launchpass support will eventually confirm your cancellation, but the confirmation email can get lost in spam or overlooked. Mark your calendar for a follow-up check three days after you submit your cancellation request. If you haven't heard back by then, send a second inquiry.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself against future charges.

What stopee recommends for your next steps

Cancelling Launchpass is straightforward if you follow the steps above, but Stopee is here to support you beyond cancellation. If you encounter resistance from support, face unexpected charges, or need help understanding your rights, reach out to Stopee for personalized guidance.

Consider also reviewing your other subscriptions. Many Canadians discover they're paying for services they no longer use. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect themselves from auto-renewal traps. Visit stopee.com to explore how Stopee can help you take control of your subscriptions and save money.

Where to send formal cancellation letters

While Launchpass does not publish a physical mailing address for cancellation requests, you can attempt to send a formal written cancellation letter via registered mail if email support fails. Start by requesting a mailing address from Launchpass support. If they don't provide one, your provincial consumer protection office can advise you on formal notice requirements.

Most Canadian provinces require that cancellation requests sent by email constitute valid notice. Document your email with a read receipt if possible, and keep records for at least one year. This documentation strengthens your position if you later need to file a complaint or pursue a chargeback.