Manage Mind Metric Ai

How to cancel mind metric AI and protect your wallet in the philippines

What you need to know about mind metric AI before canceling

Mind Metric AI is a subscription-based software platform that delivers AI-powered mental health insights and cognitive assessments through a tool called Brain Hub. You pay a monthly fee of ₱1,129 (approximately USD 19.99) to access detailed results, personalized AI insights, and wellness recommendations. The service attracts users by offering a 7-day free trial, but here is the critical part: if you do not cancel before that trial expires, your payment method gets charged automatically.

The frustration many Filipinos experience with Mind Metric AI stems from unclear cancellation terms and a lack of transparent renewal notices. The company's support team operates Monday to Friday, 9:00 AM to 5:00 PM PST, which falls late evening in Philippine time during most of the year. That timing gap makes it harder to reach someone quickly if a charge appears on your GCash, Maya, or credit card account. At Stopee, we have tracked reports of users discovering recurring charges weeks after they thought they had already canceled. That is why we created this guide: to help you cancel confidently and recover any unauthorized charges using Philippine consumer law.

Billing cycles and auto-renewal traps

Mind Metric AI operates on a recurring monthly cycle. The moment your 7-day free trial ends, the system charges ₱1,129 to your payment method unless you actively cancel beforehand. This is the auto-renewal trap that catches most users off guard. You sign up to try the service, get distracted, and suddenly your bank notification shows a charge you did not authorize or remember approving.

The company does not send many reminders before the charge hits. That means your only protection is setting a personal calendar alert on your phone for day 5 or 6 of the trial. If you wait until day 7, you risk missing the cancellation window entirely. Stopee recommends treating this deadline as seriously as a bill due date because, technically, it is.

What users actually receive for ₱1,129 per month

Your monthly subscription grants you access to Brain Hub, which contains your cognitive assessment results, AI-generated wellness insights, and personalized recommendations based on your mental health profile. You are not buying a one-time test; you are buying an ongoing membership that persists until you cancel. Some users expect the subscription to include unlimited assessments or premium features, only to discover the feature set is narrower than they hoped. That gap between expectation and reality is another reason cancellations spike after the first month.

Stopee advises checking the exact features included in your plan before the trial ends. Log into your account, screenshot the feature list, and compare it against the advertised benefits on the homepage. If the actual product does not match the marketing promise, you have grounds for a dispute under the Consumer Act of the Philippines (Republic Act No. 7394), which we cover later in this guide.

How to cancel mind metric AI step by step

Canceling Mind Metric AI requires patience because the company does not publish a clear cancellation URL or button. You will need to navigate your account dashboard and look for the right menu option. Follow these steps exactly to avoid delays or incomplete cancellations.

Cancel through your online account dashboard

1. Visit mindmetricai.com and log in using your email and password.
   • If you forgot your password, click "Forgot Password" and reset it via email before proceeding.
2. Once logged in, look for a menu labeled "Account," "Billing," "Subscription," "Plan," "Manage Membership," or "Settings."
   • These options are typically found in the top-right corner under your profile name or a hamburger menu icon.
   • If you see a sidebar on the left, scroll down to find the subscription or billing section.
3. Click on the subscription or billing section to view your active plan.
   • You should see your current plan name, the next billing date, and your payment method.
   • Take a screenshot of this page before proceeding.
4. Look for a button or link labeled "Cancel Subscription," "Cancel Plan," "Manage Subscription," or "Pause Membership."
   • If you do not see this option immediately, try clicking "Edit Plan" or "View Details" to access cancellation controls.
5. Click the cancellation option and follow the on-screen prompts.
   • The system may ask you to confirm your cancellation or select a reason (e.g., "Too expensive," "Not using it," "Found alternative").
   • Some services use this feedback to offer discounts; Mind Metric AI does not always do this, but answer honestly anyway.
6. After confirming, you will see a message saying your cancellation has been processed.
   • Screenshot this confirmation page immediately.
   • If you do not see a confirmation message, your cancellation may not have gone through; try again or contact support.
7. Check your email inbox for a cancellation confirmation email from Mind Metric AI.
   • This email should include your cancellation date and the final day you can access the service.
   • Keep this email in a folder marked "Cancellations" for your records.

Warning: Mind Metric AI does not always send a cancellation confirmation email immediately. If you do not receive one within 24 hours, contact their support team using the method in the "If cancellation fails" section below.

If cancellation fails or you cannot find the option

Sometimes the online dashboard cancellation option is buried, disabled, or simply missing. If you cannot cancel through your account after following the steps above, you will need to contact Mind Metric AI's customer support team directly.

1. Visit the Mind Metric AI website and locate the "Contact Us" or "Support" page.
   • If the support page is not visible from the homepage, try searching mindmetricai.com/support or mindmetricai.com/contact.
2. Send an email to the support address listed, or use the contact form if available.
   • Write a clear subject line: "Cancellation Request - [Your Email Address]"
   • Include your full name, email address associated with the account, and the exact date you want the cancellation to take effect.
   • Request a written confirmation once the cancellation is processed.
3. Send your email between Monday and Friday, 9:00 AM to 5:00 PM PST (which is usually 11:00 PM to 5:00 AM Philippines time).
   • This timing is frustrating for Filipino users, but Mind Metric AI does not operate outside these hours.
   • Send your email at 8:00 AM PST on a Monday so it lands first in their queue.
4. Wait 3 to 5 business days for a response.
   • If you do not hear back within 5 days, send a follow-up email marked "URGENT: Cancellation Confirmation Needed."
5. Once they confirm the cancellation, ask them to confirm the final access date and whether you will receive a pro-rata refund if you cancel mid-cycle.
   • Save their response email as proof in case you need it later.

Pro tip: If you have difficulty reaching Mind Metric AI's support team, escalate your case to the Department of Trade and Industry (DTI) Philippines under the Consumer Act. We cover this escalation path in the "Your consumer rights in the Philippines" section below.

Pricing and what you are paying for

Understanding Mind Metric AI's pricing structure helps you decide whether cancellation is the right move or whether you should keep your subscription through the next billing cycle.

Most Filipinos who cancel do so because they believe ₱1,129 per month is too expensive for the value delivered, or they discover the service does not address their actual mental health needs. If cost is your reason, Stopee has tracked several alternatives you can explore after canceling.

Your consumer rights in the philippines and how to enforce them

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing practices, misleading advertising, and refusal to cancel. If Mind Metric AI refuses to cancel your account or continues charging you after you request cancellation, you have legal leverage.

What the consumer act says about subscriptions and refunds

The Consumer Act mandates that companies must honor cancellation requests within a reasonable timeframe and clearly disclose all charges before they occur. If Mind Metric AI charged you without a clear pre-authorization, failed to send renewal notices, or refused to cancel after your request, you have grounds to file a formal complaint with the Department of Trade and Industry (DTI).

Section 53 of the Consumer Act requires that subscription services provide a written notice at least 30 days before any non-free renewal, but Mind Metric AI's compliance with this rule is unclear based on available documentation. That vagueness works in your favor if you need to escalate a dispute.

How to file a DTI complaint if mind metric AI keeps charging you

1. Visit the DTI website at dti.gov.ph or visit a DTI office in your city or province.
   • Find your nearest DTI office here: dti.gov.ph/consumerism
2. File a formal consumer complaint using the DTI's online system or in person.
   • You will need to provide your name, address, contact details, and proof of the unauthorized charges (screenshots, bank statements, email receipts).
   • State clearly that you requested cancellation and the company continues to charge you, or that you were charged without proper authorization.
3. The DTI will send a formal notice to Mind Metric AI demanding a written response within 10 days.
   • If Mind Metric AI does not respond, the complaint is escalated.
4. Once Mind Metric AI responds, the DTI will schedule a conciliation meeting where you can present your evidence.
   • Bring all screenshots, bank statements, emails, and cancellation confirmation messages to this meeting.
5. If conciliation fails, the DTI can issue a cease-and-desist order, force a refund, or pursue legal action on your behalf at no cost to you.
   • This process typically takes 30 to 60 days from complaint to resolution.

Pro tip: Stopee recommends filing a DTI complaint only after you have given Mind Metric AI 10 business days to respond to a formal cancellation email. The threat of a DTI escalation alone often motivates companies to process refunds quickly.

Getting a refund after you cancel

Canceling your subscription does not automatically refund charges you have already paid. You need to understand Mind Metric AI's refund policy and take action if you believe you are owed money.

What refunds you can claim under philippine law

If you cancel within the first 7 days of your free trial, you should not be charged at all. If a charge appears after your trial ended but before your first paid month officially started, you have a strong case for a full refund under the Consumer Act's cooling-off period rules.

If you have already paid for one or more months and cancel mid-cycle, Mind Metric AI may offer a pro-rata refund (a refund for unused days remaining in your billing period). However, their terms do not guarantee this. Stopee recommends asking for a pro-rata refund in your cancellation email anyway; some customers receive it, and some do not.

How to request a refund from mind metric AI

1. Gather proof of your payment: bank statement, card transaction receipt, PayPal confirmation email, or GCash/Maya transaction history.
   • Screenshot the amount, date, and merchant name to ensure you have clear evidence.
2. Send an email to Mind Metric AI's support team with the subject "Refund Request - [Your Email Address]."
   • Include the exact amount charged, the date of the charge, and the reason you believe you deserve a refund (e.g., "Cancelled within 7-day trial," "Charged without authorization," "Service not as described").
   • Attach screenshots of your proof of payment.
   • Request a response within 7 business days and ask for a refund to the original payment method.
3. If Mind Metric AI denies the refund or does not respond within 10 days, file a chargeback with your bank or payment provider.
   • Contact your bank and explain that you cancelled the service but were charged anyway, or that the service was not as advertised.
   • Provide your bank with the evidence you collected: screenshots, cancellation confirmations, and refund denial emails.
   • Your bank will open an investigation and, in most cases, reverse the charge within 30 to 60 days.
4. If your payment method was GCash or Maya, contact the respective app's customer support and explain the situation.
   • GCash and Maya have their own dispute resolution teams and can often recover funds faster than traditional banks.

Warning: Do not ignore Mind Metric AI's refund decision email. If they explicitly deny your refund, save that email because you will need it as evidence if you escalate to a chargeback or DTI complaint.

Common mistakes people make when canceling

Cancellation can feel stressful, especially when you are worried about hidden charges. We understand that emotion, and we want to help you avoid the pitfalls others have fallen into.

Thinking the cancellation is done after you hit submit

Many users assume that once they click "Cancel Subscription" on the website, the cancellation is instant and final. It is not. Some cancellations take 24 to 48 hours to process, and the subscription may still be active during that window. If your billing date falls during that gap, you might be charged one final time. Stopee recommends canceling at least 5 days before your next billing date to create a buffer.

Not checking for a confirmation email

If you do not receive a cancellation confirmation email within 24 hours, assume the cancellation did not go through. Contact support immediately instead of waiting and hoping. Hope is not a backup plan.

Forgetting to save screenshots and receipts

Without screenshots of your account settings, billing page, and cancellation confirmation, you have no proof that you actually tried to cancel. If Mind Metric AI later claims you never asked to cancel, your word against theirs will not hold up in a DTI dispute. Screenshots are your insurance policy.

Ignoring a charge that appears after you cancel

Some companies attempt to charge users one more time a few days after they cancel, betting that users will not notice. If a charge appears on your bank statement after your cancellation date, contact your bank immediately and challenge it as unauthorized. Do not wait for Mind Metric AI to voluntarily refund it.

After you cancel: what happens next

Once your cancellation is confirmed, your access to Mind Metric AI ends on a specific date. Understanding what happens after that date helps you plan your next steps.

Access and data retention after cancellation

After your subscription ends, you lose access to Brain Hub and all your personalized AI insights. Mind Metric AI does not clearly state how long they retain your mental health data after you cancel. Before you cancel, download any assessment results or reports you want to keep for your own records. Stopee recommends exporting your data to a PDF or taking screenshots of key insights while you still have access.

When to expect your final charge to stop

If you cancel on the 15th of a month and your billing cycle runs from the 1st to the 1st, your cancellation typically takes effect on the 1st of the next month. You will not be charged again on that date. However, if you cancel mid-cycle, ask Mind Metric AI's support team to confirm the exact date your cancellation takes effect so you can watch your payment method on that date.

Finding an alternative service

If you loved the concept of Mind Metric AI but disliked the price or features, consider these alternatives:

Checklist: before and after cancellation

Use this checklist to ensure you complete every step correctly and protect yourself from future charges.

Before canceling:

• Write down your next billing date from your account dashboard.
• Screenshot your current plan, features, and billing method.
• Export or screenshot any assessment results or reports you want to keep.
• Set a phone calendar alert 3 days before your billing date as a final reminder.
• Clear your email inbox of old Mind Metric AI receipts and save them to a dedicated folder.

During cancellation:

• Log in to your account and navigate to the billing section.
• Click the cancellation button and follow all prompts to completion.
• Screenshot the cancellation confirmation page.
• Copy the confirmation message text and paste it into a note or email to yourself.
• If no confirmation appears, contact support immediately via email.

After cancellation:

• Wait for a confirmation email from Mind Metric AI (within 24 hours).
• Watch your bank statement on your next billing date to confirm no charge appears.
• Save the cancellation confirmation email in a folder labeled "Cancellations."
• If a charge appears after cancellation, file a chargeback with your bank within 30 days.
• Keep all screenshots and receipts for at least 1 year.

Final thoughts: you have more power than you think

Canceling a subscription can feel like you are fighting against a company that does not want to let you go. That feeling is real, but your consumer rights in the Philippines are stronger than you might believe. The Consumer Act of the Philippines gives you clear leverage, and agencies like the DTI exist specifically to enforce your rights at no cost.

Stopee has helped thousands of consumers cancel unwanted subscriptions by teaching them exactly where to find the cancellation option, what language to use in support emails, and how to escalate to legal remedies if companies refuse to cooperate. We know the patterns these companies use to hide cancellation buttons, delay refunds, and send confusing renewal notices. That is why we created detailed, actionable guides like this one.

If you follow the steps in this guide, take screenshots at every stage, and keep copies of all confirmation emails, you will not only cancel Mind Metric AI successfully but also have iron-clad proof if you ever need to file a dispute. That proof is your shield. Do not skip the documentation; it turns frustration into resolution.

You deserve clarity. You deserve to cancel without games. And if Mind Metric AI refuses to honor your cancellation request, you deserve access to tools and authorities that will force them to comply. Stopee is here to make sure you have both the knowledge and the confidence to stand up for yourself.

Cancellation address and contact information for mind metric AI

Based on current research, Mind Metric AI does not publish a verified physical mailing address for customers in the Philippines. The company operates primarily through an online dashboard and email support. Contact Mind Metric AI using the following methods:

• Website: mindmetricai.com
• Support: Look for "Contact Us" or "Support" link on the homepage.
• Email: Send cancellation requests to the support email address listed on the website (found in the "Contact Us" page).
• Support hours: Monday to Friday, 9:00 AM to 5:00 PM PST.
• Account dashboard: Log in to cancel directly through your billing section.

If you cannot locate contact information or the company fails to respond to your cancellation request, file a formal complaint with the Department of Trade and Industry (DTI) Philippines at dti.gov.ph. The DTI can compel Mind Metric AI to respond and process your cancellation within 10 to 15 business days.

Stopee makes it our mission to empower you with the facts, the legal references, and the step-by-step instructions you need to cancel any subscription on your own terms. Whether you are canceling Mind Metric AI or any other recurring service, remember this: you are the customer, your money is your power, and your rights are real. Use them.