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How to cancel mindmetric and reclaim your money: a step-by-step guide for filipino users

What mindmetric is and why you might need to cancel

Mindmetric presents itself as an AI-powered mental health and cognitive insights platform. The service charges ₱1,099.00 per month for access to Brain Hub, detailed cognitive test results, AI-generated insights, and personalized recommendations. On the surface, it sounds like a helpful tool for tracking mental wellness, but Filipino users have reported unexpected recurring charges and difficulty finding a clear cancellation path. At Stopee, we've helped thousands of consumers navigate confusing subscription services, and Mindmetric is exactly the kind of platform where knowing your rights and the cancellation steps matters most.

What the service sells and how much it costs

Mindmetric operates a straightforward pricing model: one monthly subscription plan at ₱1,099.00. This single tier includes access to your cognitive assessment hub, detailed test results presented through the platform's AI engine, and AI-generated recommendations based on your performance. The service positions itself as a science-backed tool for understanding your mental health and cognitive function.

The problem is that Mindmetric's public terms page does not clearly explain the cancellation process, auto-renewal behaviour, free trial terms, or minimum contract length. This lack of transparency matters because multiple users report signing up for a low-cost initial test, only to see recurring charges appear on their credit card or GCash account weeks later. Many say they never intended to subscribe to the full monthly plan.

Who runs mindmetric and where to send cancellation requests

Mindmetric is operated by Platinum Business Investments PTY LTD, an Australian entity. The company does not maintain a published Philippines office or local support line. Instead, support requests are handled via email at support@mindmetric.ai or by phone at (831) 217-8715. The official mailing address for written cancellation and refund requests is 3 Moss Street, Slacks Creek, QLD 4127, Australia.

The absence of a Philippines-based support centre means your cancellation request may take longer to process than a local customer service operation would handle it. This is important to know upfront because you'll want to allow extra time and maintain written proof of your cancellation request.

Your consumer rights under philippine law and what they mean for mindmetric

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair contract terms, misleading pricing, and automatic charges you did not explicitly agree to. When Mindmetric fails to clearly disclose its auto-renewal terms or cancellation process, the law is on your side. Stopee advises all Filipino consumers to understand these rights before attempting to cancel, because they give you leverage if the company resists your cancellation or refund request.

Key protections that apply to mindmetric subscriptions

Under the Consumer Act, any subscription service operating in the Philippines must provide you with a clear, easy-to-access cancellation mechanism. Mindmetric's public website does not prominently display how to cancel, which is a violation of fair dealing principles. You have the right to demand cancellation without penalty if the terms were not made transparent at the point of purchase.

Additionally, if you were charged for a service you did not knowingly agree to renew, the Consumer Act allows you to request a full refund. The law also requires that subscription charges must be authorised explicitly by you before each renewal. If Mindmetric auto-renewed without sending you a clear pre-charge notification, you have grounds to dispute the charge with your bank, GCash, or Maya.

When to escalate to the philippine department of trade and industry (DTI)

If Mindmetric refuses to process your cancellation or denies your refund request, you can file a complaint with the DTI Consumer Complaint Assistance Division. The DTI has authority over subscription service disputes and can compel the company to honour consumer protections. Write down the date you submitted your cancellation request, the response you received (or the lack of one), and any charges that occurred after your cancellation attempt. The DTI prefers evidence, so keep email confirmations, screenshots, and bank statements.

How to cancel mindmetric: step-by-step methods

Stopee knows that the cancellation experience on Mindmetric's platform can be confusing because the company does not advertise a self-service cancel button prominently. You have three practical pathways: cancel through your online account (if the option appears), cancel via email support, or cancel by mail. We'll walk you through each one so you know which approach is most likely to work.

Method 1: cancel through your online account dashboard

Before you start, take screenshots of your account dashboard, billing page, and next renewal date. Many users report that the cancellation option is buried in account settings, so do not assume it's on the first page you see.

1. Log in to your Mindmetric account at mindmetric.ai using your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it via your email inbox.
   • Save the login page URL for your records.
2. Navigate to your Account settings by clicking your user profile icon or avatar (usually in the top-right corner).
   • Look for tabs or menus labelled Account, Profile, Settings, Billing, Subscription, or Plan.
   • Screenshot each page as you browse so you have evidence of what you saw.
3. Find and click any option labelled Manage Plan, Subscription, Billing, or Cancel Membership.
   • Warning: Some platforms hide the cancel button under "Edit Plan" or "Plan Details". Click every link related to your payment plan.
   • If you see an option to pause or downgrade instead of cancel, do not select it unless you want to keep the account active.
4. Click the cancel or deactivate button.
   • The platform may ask you why you are cancelling. Answer truthfully but briefly; this information is logged and can support your case if you later dispute the charge.
   • Pro tip: If Mindmetric offers a discount or pause option to keep you subscribed, decline it. Your goal is to cancel, not to negotiate a new plan.
5. Confirm your cancellation by clicking the final confirmation button.
   • Look for a message that says something like "Your account will be cancelled at the end of your billing cycle" or "Your subscription has been cancelled effective immediately".
   • Screenshot this confirmation page.
6. Check your email within 5 minutes for a cancellation confirmation email from support@mindmetric.ai.
   • If you do not receive a confirmation email, your cancellation may not have gone through. Proceed to Method 2 (email cancellation) as a backup.
   • Save this email permanently; it is your proof of cancellation.

Method 2: cancel via email to support@mindmetric.ai

If you cannot find a cancellation button in your account, email support is your fastest alternative. Many users report that Mindmetric's web platform does not display a cancel option, so email cancellation is often the only way forward.

1. Compose a new email to support@mindmetric.ai with the subject line "Cancellation Request - [Your Account Email]".
   • Use a professional but direct tone. Do not apologise or be overly polite; you are exercising a consumer right.
2. In the email body, include the following information:
   • Your full name and the email address associated with your Mindmetric account.
   • Your account creation date (check your first welcome email if you have it).
   • Your next scheduled billing date.
   • The last four digits of the card or payment method used.
   • A clear statement: "I hereby request immediate cancellation of my Mindmetric subscription effective today. Please confirm cancellation and ensure no further charges occur."
   • Pro tip: Add "Please confirm receipt and cancellation completion within 48 hours" to set a deadline and create urgency.
3. Send the email from the email address registered to your Mindmetric account.
   • This proves the request came from an account holder, not a third party.
4. Wait for a response within 48 hours.
   • Warning: Do not assume silence means approval. If you do not hear back, send a follow-up email within 72 hours.
5. When you receive a cancellation confirmation, forward that email to yourself as a backup and save a PDF copy.
   • The confirmation should explicitly state the date your cancellation takes effect and confirm no further charges will occur.

Method 3: cancel by registered mail to the australian headquarters

If email support does not respond within 5 business days, send a formal written cancellation notice by registered mail. This creates an official paper trail and shows the company that you are serious.

1. Prepare a letter in English on plain white paper or your letterhead.
   • Address it to: Platinum Business Investments PTY LTD, 3 Moss Street, Slacks Creek, QLD 4127, Australia.
   • Date the letter and sign it in blue or black ink.
2. Include these details in the letter body:
   • Your full name and the email address on your Mindmetric account.
   • Your account number (if you have it) or the last four digits of your payment method.
   • The date you created your account.
   • A statement: "I hereby provide formal notice of cancellation of my Mindmetric subscription, effective immediately. I request confirmation of cancellation and confirmation that all recurring charges will cease."
   • Your Philippines return address and phone number.
   • Pro tip: Include a copy of a recent charge or bank statement so the company knows exactly which account to reference.
3. Make two copies of the entire letter before sending.
   • Keep one copy in your personal records with the date you mailed it.
4. Send the letter via registered or tracked mail so you have proof of delivery.
   • Philippine Post (PHpost) offers registered mail services; ask the postal worker for a tracking number and receipt.
   • Expect delivery to Australia to take 10-14 business days.
5. Allow 14 days after the tracked delivery date for a response.
   • If you receive no response, contact the DTI or dispute the charge with your bank.

What happens after you cancel: billing and data retention

Once your cancellation is confirmed, you need to know exactly when your access ends and whether you're entitled to a refund. Mindmetric's public terms do not clearly explain post-cancellation behaviour, so Stopee recommends you verify these details yourself.

When your access stops and what charges to expect

Most subscription services stop charging on the next scheduled billing date after your cancellation. If you cancel on the 10th and your renewal date is the 20th, you should not be charged on the 20th. However, you will lose access to Brain Hub and AI insights after that date. Watch your bank account, credit card, or GCash closely for 5 business days after your cancellation date; if a charge appears, it is a mistake and you have grounds to dispute it.

If you paid for a monthly plan and cancelled partway through the month, Mindmetric will not refund the unused portion unless you disputed the charge or the terms specifically state you are entitled to a pro-rata refund. The company's public pages do not address partial refunds, so assume you lose the money paid for the current billing cycle.

Retrieving your data and test results before access is lost

Mindmetric does not publicly state how long it retains your cognitive test results, personality profiles, or AI insights after you cancel. To be safe, log in to your account immediately after cancellation and download or screenshot any data you want to keep. Some data may be trapped inside the platform and not available for export.

1. Log into your Mindmetric account one final time.
   • Do this the same day your cancellation is confirmed, not the day before your access ends.
2. Navigate to your test results or reports section.
   • Look for tabs or links labelled Results, Reports, Dashboard, Assessments, or My Data.
3. Take detailed screenshots of each page.
   • Use your device's screenshot function or the browser's print-to-PDF feature to capture the full page.
   • Save the PDFs to your computer with clear filenames including today's date.
4. Look for any export or download options (usually a button labelled Export, Download, or Share).
   • If an export option exists, use it to download your results as a PDF or CSV file.
   • Save this file to cloud storage (Google Drive, OneDrive) and your local computer as a backup.
5. Once your cancellation date arrives, your access will end and you will not be able to retrieve this data.
   • Do not wait until the last day to do this; do it immediately after confirming cancellation.

Refunds: what you're entitled to and how to claim them

The Consumer Act of the Philippines entitles you to a refund if you were charged for a service you did not knowingly agree to purchase. Many Mindmetric users report signing up for a low-cost test and then being charged the full ₱1,099.00 without clear notification, so refunds are often justified.

When you have a right to a refund

You are entitled to a refund in these situations: if you cancelled within a grace period and were not given clear cancellation instructions before purchase; if you were charged after cancellation; if the service did not work as advertised; or if the auto-renewal terms were not clearly disclosed at sign-up. The Consumer Act does not allow companies to bury cancellation terms in a 20-page legal document or hide them behind multiple website clicks. If Mindmetric made it difficult to find the cancellation process, that is a basis for a refund.

How to request a refund from mindmetric

1. Send an email to support@mindmetric.ai with the subject "Refund Request - [Your Account Email]".
   • Include your full name, account email, and the dates of any charges you want refunded.
   • Explain why you believe the charge was unauthorised (e.g., "Auto-renewal terms were not clearly disclosed", "I cancelled but was still charged", "I did not authorise the recurring subscription").
   • Attach screenshots of the initial sign-up page, your bank statement showing the charge, and any cancellation confirmation emails you have.
   • Pro tip: Keep your tone calm and factual. Frame it as "I believe this charge violates my consumer rights" rather than "You stole my money".
2. Request a timeline: "Please confirm receipt of this request within 48 hours and provide an estimated resolution date."
   • Philippine consumer law does not specify a refund timeline, but companies usually respond within 5-10 business days if they take you seriously.
3. If Mindmetric denies your refund, escalate to your bank or payment provider.
   • Contact your credit card issuer, GCash, or Maya and dispute the charge as "unauthorised recurring transaction" or "billing error".
   • Provide the bank with copies of your refund request email, your cancellation confirmation, and any evidence that auto-renewal was not clearly disclosed.
   • Most banks will side with you if you have documentation showing the company failed to clearly explain the terms.
4. If your bank's dispute process is unsuccessful, file a complaint with the DTI.
   • The DTI can investigate Mindmetric's billing practices and compel a refund if evidence supports you.

Common mistakes filipino users make when cancelling mindmetric

Cancelling a subscription can feel stressful, especially when the company makes the process deliberately opaque. You are not alone in struggling with Mindmetric's confusing interface, and making a mistake now can delay your refund or leave you vulnerable to further charges.

Mistake 1: cancelling without taking screenshots first

If you cancel your account without documenting the process, you will lose evidence that the cancellation actually happened. Screenshots prove you took action, which is essential if you later need to dispute a charge or file a consumer complaint. Take screenshots of your account dashboard before you cancel, your confirmation screen after you cancel, and the confirmation email you receive.

Mistake 2: assuming the account is cancelled just because you cannot log in

A locked-out account does not mean your subscription is cancelled. You might have been locked out due to a password reset, account security issue, or technical glitch. Always wait for an official confirmation email from support@mindmetric.ai that explicitly states "Your subscription has been cancelled" before you assume the process is complete.

Mistake 3: not checking your bank statement after cancellation

Even after you cancel, Mindmetric may attempt to charge your card on the next billing date due to a system error or intentional delay. Check your bank, GCash, or Maya account every two to three days for 10 days after your cancellation. If a charge appears after your confirmed cancellation date, dispute it immediately with your bank and include your cancellation confirmation email as evidence.

Mistake 4: emailing support and then giving up when no response comes within 24 hours

Mindmetric support is not always fast, especially for cancellation requests. Allow at least 48 hours for a response. If you have not heard back after 5 business days, send a follow-up email titled "Follow-up: Cancellation Request - [Your Account Email]" and reference your original email by date. Keep this trail of communications because it shows you made a good-faith effort to cancel.

Mistake 5: not disputing the charge if mindmetric does not refund

Many users accept Mindmetric's refusal to refund them and move on. Do not do this. If the company denies your refund request or stops responding to emails, escalate to your bank or payment provider. Banks have sophisticated chargeback processes and will refund you if you provide evidence that the company violated consumer protection laws. This is your consumer right; use it.

Pre-cancellation checklist: what to do before you hit cancel

A few minutes of preparation now will save you hours of frustration later. Use this checklist to gather everything you need before you submit your cancellation request.

Key takeaways: your right to cancel and move forward

Mindmetric's lack of transparent cancellation information does not mean you are stuck paying forever. The Consumer Act of the Philippines (Republic Act No. 7394) is on your side, and you have three clear methods to cancel: through your online account, via email to support@mindmetric.ai, or by registered mail to the Australian headquarters. Most importantly, do not wait; the sooner you cancel, the sooner you stop accumulating charges.

Document every step of your cancellation process with screenshots and saved emails. If Mindmetric ignores your cancellation request or charges you after you cancel, you can dispute the charge with your bank and file a complaint with the DTI. You are in control here, not the company. At Stopee, we have helped thousands of consumers cancel confusing subscriptions just like this one, and we know you can do it too. Start with the pre-cancellation checklist above, choose the cancellation method that fits your situation, and follow the step-by-step instructions. Your money is worth protecting.

Cancellation mailing address and contact information

If your email cancellation attempts are unsuccessful, use this address to send a formal written cancellation notice by registered mail. Keep the tracking number for your records.

Contact details for mindmetric cancellation requests

Email: support@mindmetric.ai

Phone: (831) 217-8715

Mailing address for cancellation and refund requests:

Platinum Business Investments PTY LTD
3 Moss Street
Slacks Creek, QLD 4127
Australia

Send letters by registered mail from any Philippine postal office. Allow 10-14 business days for delivery to Australia and a further 5-7 business days for a response. If you receive no response after 14 days, proceed with a chargeback dispute through your bank and contact the DTI Consumer Complaint Assistance Division for escalation.

Stopee is here to support you throughout this process. If you encounter any unexpected barriers or Mindmetric refuses to acknowledge your cancellation, reach out to Stopee (stopee.com) for guidance on your next steps. You have consumer rights, and Stopee is committed to helping you enforce them. Start your cancellation today, keep your receipts, and do not accept silence from the company. Your successful cancellation is just a few clear steps away.