Manage Mindmetric

How to cancel mindmetric and recover your money in new zealand

Understanding mindmetric and why you might want to cancel

Mindmetric is an online cognitive assessment platform offering one-off neurodevelopmental tests (ASD, ADHD, and IQ assessments) alongside a subscription service called Brain Hub, which delivers AI-generated insights and personalised recommendations based on your test results.

The service operates on two pricing models: a one-time report purchase at approximately NZ$3.14, or a monthly subscription to Brain Hub at roughly NZ$31.49 per month, which includes a 7-day free trial before auto-renewal kicks in.

If you've signed up and now want to step back, Stopee is here to guide you through cancellation with clarity and confidence. Whether you're unhappy with the insights, concerned about data privacy, or simply reconsidering the subscription, you have clear rights as a New Zealand consumer.

Who runs mindmetric

Mindmetric is operated by Mecon Investments PTY LTD, an Australian company. According to their Terms and Conditions, this is the entity you contact for subscription queries and cancellation requests.

Notably, Mindmetric does not publish a New Zealand-specific postal address, which can complicate direct contact if you need to escalate complaints or pursue refund claims.

Why consumers cancel mindmetric

Reasons vary widely. Some users find the AI insights less personalised than expected. Others cancel after the free trial ends and realise the monthly fee doesn't justify continued use. A significant portion of cancellations stem from auto-renewal surprise charges, particularly if users forget the trial is ending.

Data privacy concerns are also common, as neurodevelopmental assessment data is highly sensitive. If you're uncomfortable with how Mindmetric stores or uses your cognitive test results, cancellation is the right move.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 protects you when you purchase services, including digital subscriptions.

What the consumer guarantees act covers

Under the Act, every service supplier must guarantee that the service is rendered with due care and skill, is fit for purpose, and matches any description given by the supplier.

If Mindmetric's test results fail to arrive within the promised timeframe, or if the service is fundamentally not fit for its stated purpose, you have grounds to claim a refund or other remedies. The onus is on Mindmetric to prove the service was delivered as promised.

Pro tip: Keep all confirmation emails, screenshots of the service as promised, and records of when you paid. These are your evidence if you need to escalate a complaint.

Automatic renewal and cooling-off rights

Although New Zealand law does not currently mandate a universal cooling-off period for digital services, Mindmetric's own terms state you have access to a 7-day free trial before charges begin. Cancelling within that window is straightforward and should incur no charges.

If you are charged during the trial period without consent, or if auto-renewal occurs and you dispute it, contact the Commerce Commission (the New Zealand regulator for fair trading) or your bank to dispute the transaction.

When to escalate beyond mindmetric

If Mindmetric refuses a refund you believe you are entitled to under the Consumer Guarantees Act, or if they do not respond to cancellation requests within 10 business days, you can file a complaint with the Commerce Commission's Consumer Protection Division or use the Disputes Resolution Services (DRS) if applicable to your dispute value.

Stopee recommends documenting every contact attempt and keeping records of all correspondence so you have evidence of Mindmetric's non-compliance if you need external intervention.

How to cancel mindmetric

Cancellation methods depend on how you originally subscribed and which platform you use to manage the service.

Cancel through the mindmetric website

This is the fastest and most direct method if you subscribed directly through Mindmetric's platform.

1. Open your web browser and go to play.mindmetric.ai in a new tab.
2. Log in using the email address and password associated with your Mindmetric account.
   • If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
3. Once logged in, navigate to your Account Settings or Account Management section (usually accessible via a profile icon or menu in the top right corner).
4. Look for the "Subscription" or "Billing" tab and select "Cancel Subscription" or similar wording.
5. Read any retention offers Mindmetric may present; you are under no obligation to accept them.
6. Confirm your cancellation by clicking the final confirmation button.
7. You should receive a cancellation confirmation email within 10 minutes. Warning: If you do not see it within 15 minutes, check your spam or junk folder, then contact Mindmetric support if still missing.

Pro tip: Screenshot the confirmation page and save the cancellation email to your records. These prove cancellation should any charges reappear on your account.

Cancel if you subscribed via the apple app store

If you activated your Mindmetric subscription through the Apple App Store (on iPhone or iPad), you must cancel through Apple's subscription management system, not through Mindmetric directly.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen to open Apple Account settings.
3. Tap "Subscriptions".
4. Find "Mindmetric" in the list and tap it.
5. Tap "Cancel Subscription" and confirm.
6. You will see a message confirming your subscription ends on a specific date (typically at the end of your current billing cycle).

Apple will send you a confirmation email. Your access to Mindmetric continues until that end date, and no further charges will occur.

Cancel if you subscribed via google play

Android users who purchased through Google Play must also cancel there to prevent future charges.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" and then "Subscriptions".
4. Tap "Mindmetric".
5. Tap "Cancel subscription" and confirm your choice.
6. Google Play will display your final billing date and send a confirmation email.

Warning: If you cancel only in the Mindmetric app but not in Google Play, your subscription will not cancel and you will continue to be charged monthly.

Cancel if you paid through PayPal or a third-party processor

If your Mindmetric subscription is linked to PayPal, a credit card processor, or another payment intermediary, you have two layers of cancellation to complete.

1. First, cancel through Mindmetric's website using the steps above.
2. Next, visit your PayPal account (or your third-party payment provider's website).
3. Navigate to "Settings" or "Account" and find "Subscriptions" or "Recurring Payments".
4. Locate Mindmetric in the list and select "Cancel" or "Stop recurring payment".
5. Confirm the cancellation.

Double-cancelling may seem redundant, but it ensures you are protected if Mindmetric fails to honour the cancellation on their end. If a charge appears after both cancellations are complete, Stopee strongly recommends disputing the charge with your bank.

What happens after you cancel

Cancellation does not mean immediate loss of access, and understanding what comes next helps you avoid unwanted surprises.

Your access timeline and service end date

Once you cancel, you retain access to Mindmetric and Brain Hub until the end of your current paid billing period. For example, if you cancel on the 15th of the month but your next charge is due on the 28th, you can use the service until the 28th, then access ends.

If you cancel during a free trial, access typically ends either immediately or on the trial's scheduled end date, depending on how Mindmetric has configured their system. Check your cancellation confirmation email for the exact date.

Auto-renewal stops and data retention

After successful cancellation, auto-renewal ceases. Mindmetric will not charge your card again, and no future subscription renewal will occur.

Your test data and account remain accessible until the end of your billing period, and Mindmetric may retain them indefinitely according to their privacy policy. If you wish to delete your account and all personal data, contact Mindmetric support in writing and reference the Consumer Guarantees Act; they must respond to data deletion requests within a reasonable timeframe.

Pro tip: Download or screenshot your test results and any reports before your access ends, in case you want them for personal records or to share with a healthcare provider.

Refunds and your right to reclaim money

Refund eligibility depends on what you purchased and the circumstances surrounding your cancellation.

One-off report refund policy

Mindmetric publishes a "Money Back Guarantee" for the one-off assessment report (approximately NZ$3.14). You are eligible for a refund if your results do not arrive within the promised timeframe stated in their terms, provided you claim within the specified period (typically 30 days).

To claim, contact Mindmetric support with your order confirmation and explain that results were not delivered on time. Provide proof of the promised timeframe (a screenshot of the terms or the purchase page helps).

Subscription refunds and the free trial

Mindmetric's subscription comes with a 7-day free trial. To avoid any charges, you must cancel before the 7 days end. Once you are charged (typically on day 8), a refund is not guaranteed by Mindmetric's published policy.

However, if you cancel within the free trial period, no charges should appear on your account. If a charge does appear, contact Mindmetric immediately and dispute it as a billing error.

Consumer guarantees act refund grounds

Even if Mindmetric refuses a refund under their stated policy, you may be entitled to one under the Consumer Guarantees Act if the service was not fit for purpose. For example:

• If the AI insights are generic, uninformative, or do not match the description provided at purchase, the service is not fit for purpose.
• If your test results are delayed beyond the promised timeframe, Mindmetric has breached the guarantee of due care and skill.
• If the subscription was charged during the trial without your explicit consent, that is a breach of contract.

In these circumstances, contact Mindmetric in writing (email to their support address, or formal letter to Mecon Investments) and state: "I am invoking my rights under the Consumer Guarantees Act 1993 and requesting a full refund for [reason]. Please respond within 10 business days."

Warning: If Mindmetric ignores your request or refuses without justification, escalate to the Commerce Commission or file a dispute with your bank for an unauthorised transaction.

Mindmetric pricing and plan comparison

Understanding what you are paying helps you decide whether the service justifies its cost.

Official pricing and new zealand estimates

Mindmetric lists prices in Australian dollars (AUD) and does not publish official New Zealand dollar (NZD) equivalents. The estimates below are based on typical exchange rates and may vary depending on the day you subscribe.

At roughly NZ$31.49 per month (or NZ$376+ annually), Brain Hub is a significant commitment. Ask yourself: will you genuinely use the insights every month, or will the subscription sit dormant after the first week? Stopee finds that most users cancel within 2 months because the novelty fades quickly.

Common mistakes when cancelling mindmetric

Cancellation can feel straightforward, but small oversights lead to charges continuing long after you believe you have quit.

Mistake 1: cancelling only in the app, not on the platform where you subscribed

If you subscribed through Apple App Store or Google Play, simply deleting the Mindmetric app does not cancel your subscription. The subscription continues in the App Store or Google Play system, and you are still charged monthly.

You must open the relevant app store's subscription settings and explicitly cancel there. Stopee recommends taking a screenshot of the cancellation confirmation to prove it was cancelled on the correct platform.

Mistake 2: not checking for a confirmation email

Many users cancel and assume it worked without waiting for confirmation. If you do not see a cancellation confirmation email within 15 minutes, contact Mindmetric support immediately to confirm the cancellation went through.

Without that email, you have no proof you cancelled, and if a charge appears later, your dispute with your bank will be weaker.

Mistake 3: confusing the free trial end date with auto-renewal

The 7-day free trial is tempting because it feels risk-free, but auto-renewal happens the moment the trial ends. If you signed up on a Monday, your subscription auto-renews the following Monday at the start of day 8.

Mark the trial end date in your calendar and cancel by that date. Do not wait for a "final reminder" email from Mindmetric-they often do not send one.

Mistake 4: assuming a refund will be automatic after cancellation

Cancellation and refunds are separate processes. Cancelling stops future charges but does not automatically return money you have already paid (unless you cancelled during the free trial and were charged in error).

If you believe you deserve a refund, you must request it separately. See the Refunds section above for the correct process and grounds.

Mistake 5: not escalating if mindmetric ignores your request

If Mindmetric does not respond to your cancellation request within 10 business days, or if they refuse to honour it without justification, do not simply accept it and move on.

File a complaint with the Commerce Commission or dispute the charge with your bank. Silence from Mindmetric is not a reason to give up; it is a reason to escalate. Stopee has helped thousands of consumers recover money by persisting through proper complaint channels.

Mindmetric cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from ongoing charges.

How to contact mindmetric for cancellation and complaints

If you need to escalate a cancellation issue or dispute a refund, you will need Mindmetric's contact details.

Official contact information

According to Mindmetric's Terms and Conditions, the entity responsible for subscription queries and cancellations is:

Mecon Investments PTY LTD (Australian company operating Mindmetric)

Mindmetric's official website is mindmetric.ai, and their platform is accessed via play.mindmetric.ai.

Specific postal and phone contact details for Mecon Investments are not publicly listed in the standard terms. Check your original confirmation email for a support email address, or visit the Mindmetric website's "Contact Us" page.

If you cannot find direct contact details

Contact Mindmetric through the support form on mindmetric.ai with the subject line: "Subscription cancellation request and refund claim under Consumer Guarantees Act 1993." Include your order number, email, and clear explanation of the issue.

Pro tip: Send your request twice: once via the web form and once via email if you can find an email address. This creates a paper trail.

Escalation to new zealand authorities

If Mindmetric does not respond within 10 business days or refuses to cooperate, file a complaint with the Commerce Commission:

• Commerce Commission (New Zealand) - Consumer Protection Division
• Website: comcom.govt.nz
• Phone: 0800 943 600

The Commerce Commission investigates unfair trading and can compel Mindmetric to refund you if they find the company breached the Consumer Guarantees Act or Fair Trading Act 1986.

Final thoughts: take control of your subscriptions

Cancelling Mindmetric is a straightforward process when you follow the correct steps and use the right platform. The challenge is not the cancellation itself but ensuring you do not slip into the auto-renewal trap and that you persist if Mindmetric does not cooperate.

Keep records of every cancellation step, save confirmation emails, and monitor your bank statement for 30 days after your service is supposed to end. If an unexpected charge appears, contact your bank immediately to dispute it.

Stopee understands that digital subscriptions can feel invisible and easy to forget, which is precisely why they become expensive over time. By taking control now and cancelling with confidence, you reclaim your money and your peace of mind.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by walking them through this exact process. If you need guidance on other services or want to double-check your cancellation, visit Stopee at stopee.com to explore guides for every major subscription platform.