Manage Mindmetrics

How to cancel mindmetrics and protect your refund rights in new zealand

What mindmetrics is and why you might want to cancel

Mindmetrics is an online service that delivers one-off assessments-such as ASD, ADHD, and IQ tests-plus a paid monthly subscription called Brain Hub for ongoing AI-driven insights and personalised reports. The service is operated by MINDMETRICS SAS, a French company with published terms on mindmetric.ai.

You might sign up because you need a quick diagnostic report or want deeper self-knowledge through their subscription model. However, many customers find the subscription auto-renews without warning, costs pile up across billing cycles, or the service simply doesn't deliver what they expected. If that sounds like you, Stopee is here to guide you through cancellation step by step.

The good news: you can cancel Mindmetrics, and you have consumer rights in New Zealand that protect you if the company doesn't play fair. This guide shows you exactly how.

How mindmetrics charges you

Mindmetrics offers single-purchase reports and a monthly Brain Hub subscription. Pricing is displayed in Australian dollars (AUD) on their website, with no official New Zealand dollar (NZD) conversion provided. This means your actual charge depends on the current AUD-to-NZD exchange rate, which shifts daily.

You may have subscribed directly on mindmetric.ai, or through Apple App Store or Google Play Store if you used the mobile app. Each platform has different cancellation mechanics-and that's where many people get stuck.

Why you should act quickly

Subscriptions auto-renew on your billing date. If you delay cancellation, you'll be charged again. Mindmetrics doesn't guarantee refunds for recurring subscriptions under their published terms, which means time is your greatest asset right now. Stopping the next charge before it hits is far easier than asking for money back afterward.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 give you solid ground to stand on if Mindmetrics behaves unfairly. Understanding these rights is your safety net.

What the consumer guarantees act covers

Under the Consumer Guarantees Act, services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Mindmetrics promises an ADHD assessment but doesn't deliver one, or the report is inaccurate or useless, you have grounds to demand a refund or correction-regardless of what their terms say.

Additionally, you have the right to cancel a contract if the supplier misleads you about what you're buying or how the subscription works. If Mindmetrics made the auto-renewal unclear or buried the cancellation button, that's potential unfair conduct.

Your right to cancel and escalate

You can cancel Mindmetrics at any time. If the company refuses a refund you're entitled to, you can escalate to the Commerce Commission, New Zealand's consumer watchdog. Stopee recommends documenting every communication with Mindmetrics-emails, screenshots, and transaction records-before you escalate.

How to cancel mindmetrics: step-by-step for each platform

Cancellation looks different depending on where you subscribed. Follow the method that matches your situation to avoid missing critical steps.

Cancel via the mindmetrics website (direct subscription)

If you signed up on mindmetric.ai and paid with a card or PayPal, use this method to stop recurring charges immediately.

1. Open your web browser and go to mindmetric.ai. Log in with the email and password you used to register.
2. Once logged in, look for an account menu (usually a profile icon, gear icon, or "My Account" link in the top right corner).
   • Click into account settings or subscription management.
3. Find the subscription or billing section. You should see your current plan (such as "Brain Hub Monthly") and the next renewal date.
   • Warning: Some subscription sites hide the cancel button under "Manage Subscription" rather than "Cancel"-look carefully.
4. Select the option to cancel your subscription. Mindmetrics may ask why you're leaving-you don't have to answer, but noting "auto-renewal concerns" or "service not as described" creates a record.
5. Confirm the cancellation when prompted. Your subscription will end at the close of the current billing period.
   • Pro tip: Take a screenshot of the cancellation confirmation page showing the date and time. Email this to yourself as backup.
6. Check your email for a confirmation message from Mindmetrics within 24 hours. File this away-you may need it to prove you cancelled if a charge appears later.

Cancel via apple app store (iPhone or iPad)

If you subscribed through the Mindmetrics app on your iPhone or iPad, Apple-not Mindmetrics-controls the subscription. Mindmetrics cannot cancel it for you, so you must manage it in your Apple account settings.

1. On your iPhone or iPad, open the Settings app.
   • On newer iOS versions, tap your name at the top of Settings.
   • On older iOS versions, scroll down and tap iTunes and App Store.
2. Tap "Subscriptions" (if you see it) or scroll to "Media and Purchases," then tap "Subscriptions."
3. Find Mindmetrics in the list of active subscriptions. Tap it to open the subscription details.
4. Tap "Cancel Subscription" or the red X icon.
   • Warning: Apple may show you a discount offer to keep the subscription. Ignore it unless you genuinely want to stay.
5. Confirm the cancellation. Apple will show you the date your access ends-usually the end of the current billing period.
6. Take a screenshot of the cancellation confirmation screen. You can also check your Apple Account page (appleid.apple.com) under Subscriptions to verify the status is "Expired" or "Cancelled" after the next billing date passes.

Cancel via google play store (Android)

Android users who subscribed through the Google Play Store must cancel within Google's app management system. Like Apple, Google controls the subscription, not Mindmetrics.

1. Open the Google Play Store app on your Android device. Tap the profile icon in the top right corner.
2. Tap "Manage subscriptions" or "Subscriptions" (wording varies by device).
3. Scroll through the list and tap Mindmetrics.
4. Tap "Cancel subscription."
   • Pro tip: Google often displays retention offers at this step. You can safely decline them.
5. Follow the on-screen prompts to confirm. Google will show you when your access ends.
6. Screenshot the cancellation confirmation. Your subscription will stop renewing after the current billing period expires.

What happens after you cancel mindmetrics

Cancellation isn't the end of the journey-knowing what comes next protects you from surprise charges and lost access to your data.

Your access and data after cancellation

Once you cancel a recurring Brain Hub subscription, you'll keep access to the service until the end of your paid billing period. After that date, your account remains but you lose access to ongoing insights and premium tools. One-off report purchases (such as a single ADHD assessment) stay with your account permanently once delivered.

Before your access ends, export or screenshot any important test results, reports, or notes you want to keep. Mindmetrics may delete your data after a set period of inactivity, so act quickly. Contact customer service if you're unsure about data retention policies-Stopee advises keeping copies of their response.

Checking for unauthorised charges

Watch your credit card or PayPal account for 7-10 days after cancellation. If a new charge from Mindmetrics appears, you were not successfully cancelled. Do not ignore it.

If an unwanted charge hits your account, contact Mindmetrics customer service immediately with your cancellation confirmation (screenshot or email) and ask for a refund. Keep records of this conversation. If they refuse, you can dispute the charge through your bank or PayPal.

Refund policy: what mindmetrics will and won't refund

Mindmetrics' published refund terms are narrow, but New Zealand consumer law gives you additional leverage if the service fails to deliver.

Official refund terms from mindmetrics

Mindmetrics only guarantees a refund for one-off report purchases if the report is not delivered within the timeframe stated on their website. You must request the refund through customer service within a specific window after non-delivery.

Subscriptions (Brain Hub) are not covered by an automatic 14-day cooling-off refund in their terms. Once you've paid for a month, Mindmetrics states the payment is non-refundable unless the service was not delivered at all.

When you can demand a refund under consumer law

The Consumer Guarantees Act overrides Mindmetrics' narrow refund policy in these situations:

• The report or insight is inaccurate, misleading, or not fit for purpose (for example, a diagnostic assessment that contradicts a professional diagnosis).
• Mindmetrics misrepresented how the subscription works (such as not clearly explaining auto-renewal).
• The service was not delivered or was delivered late without a reasonable explanation.
• You cancelled within a short timeframe of purchase because you changed your mind and the company was unclear about cancellation rights.

Stopee strongly encourages you to keep evidence: screenshots of what you were promised, your transaction records, and copies of any customer service interactions. These are your proof if you need to escalate.

Disputing charges through your bank or PayPal

If Mindmetrics refuses a refund you believe you're entitled to, you can dispute the charge with your card issuer (your bank) or PayPal. They can investigate and potentially reverse the transaction. This is your backup plan if customer service fails.

File a dispute within 120 days of the charge. Provide your evidence-cancellation screenshots, proof of misleading claims, or documentation that the service wasn't delivered. Your bank will contact Mindmetrics and decide in your favour if the evidence supports you.

Mindmetrics pricing in new zealand dollars

Mindmetrics publishes prices in AUD. The table below shows approximate NZD costs based on current exchange rates (rates change daily, so verify before purchasing).

Exchange note: All NZD figures are estimates based on a rate of approximately 1 AUD = 1.13 NZD. Check xe.com or your bank's rate before confirming your actual cost.

Common mistakes to avoid when cancelling

Cancellation seems simple, but small oversights can leave you locked in or vulnerable to disputes. Here are the traps Stopee sees every week.

Mistake 1: confusing "pause" with "cancel"

Some apps offer a pause option that temporarily stops charges but keeps the subscription active. If you pause instead of cancel, you may think you've stopped it, only to find a charge reappear when the pause expires. Always select the word "cancel" or "end subscription"-not "pause" or "suspend."

Mistake 2: cancelling in the app instead of the website (or vice versa)

If you signed up through the Mindmetrics website, cancelling within the mobile app might not work. Conversely, if you subscribed via Apple or Google, the website cancellation won't touch the app subscription. Always cancel where you subscribed. When in doubt, cancel in both places-it's harmless and ensures you're covered.

Mistake 3: not confirming the cancellation date

Mindmetrics will tell you when your access ends-usually the end of the current billing period. Write this date down. If a charge appears after that date, you have proof the cancellation failed. Without noting the date, you have no leverage to dispute the charge.

Mistake 4: deleting the confirmation email

Your cancellation confirmation email is your receipt. Keep it in a folder, screenshot it, or forward it to a personal email account. If Mindmetrics claims you never cancelled, this email proves you did. Stopee has seen customers lose refund disputes because they didn't keep the confirmation.

Mistake 5: assuming you'll get a refund without asking

Mindmetrics won't automatically refund the current month if you cancel mid-cycle. You must request a refund in writing if you believe you're entitled to one under consumer law. Silence from you means acceptance of the charge.

Checklist: before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself legally.

When to contact customer service and how to escalate

If cancellation goes wrong or Mindmetrics refuses a refund you're entitled to, you need to know how to escalate effectively. Stopee recommends a three-step approach.

Step 1: contact mindmetrics directly

Email customer service with your cancellation request or refund claim. Include your account email, the date you subscribed, the date you requested cancellation, and your cancellation confirmation screenshot. Ask for a response within 5 working days. Keep a copy of this email and their reply.

If they refuse, ask them in writing to explain which term of their policy prevents a refund. Most companies will either cave or provide written justification-either way, you now have evidence for an escalation.

Step 2: file a complaint with the commerce commission

If Mindmetrics ignores you or refuses a refund you believe is justified under the Consumer Guarantees Act, lodge a complaint with the Commerce Commission (www.comcom.govt.nz). You don't need a lawyer. Describe the issue, provide your evidence (cancellation confirmation, screenshots, emails), and the Commission will investigate for free.

Step 3: dispute the charge through your bank

As a final resort, contact your bank or PayPal and dispute the charge. Provide all your evidence. Your bank can reverse the transaction if they believe the dispute is justified.

Mindmetrics contact and cancellation address

Mindmetrics is operated by MINDMETRICS SAS, a company registered in France. No New Zealand-specific postal address is publicly listed. Contact customer service through the following channels:

• Website: mindmetric.ai (use the contact form or support link)
• Email: Check the website footer or your account settings for a support email address
• Postal address: MINDMETRICS SAS, registered office in France (specific address not provided; contact via website first)

For New Zealand consumer complaints or escalation:

• Commerce Commission: www.comcom.govt.nz or phone 0800 943 600
• Your bank or PayPal: Use their dispute resolution process for charge reversals

Final thoughts: you have the power to cancel

Mindmetrics cancellation is straightforward if you know where to click and what protections you have. The steps are clear: log in, navigate to subscription settings, confirm cancellation, and keep the proof. The timeline is tight-cancel before your next billing date to avoid another charge.

Your consumer rights under New Zealand law are real. If Mindmetrics behaves unfairly, you can escalate to the Commerce Commission or dispute the charge with your bank. Document everything, and you'll have the evidence you need.

If you're feeling overwhelmed by subscription cancellations across multiple services, Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid dark patterns. Stopee's team understands the frustration of hidden cancel buttons, misleading terms, and auto-renewals that catch you off guard. Whether you're cancelling Mindmetrics or juggling a dozen other subscriptions, Stopee (stopee.com) is your partner in taking control of your finances and your inbox.

You've got this. Cancel confidently, keep your proof, and know you have the law on your side.