Manage Mindmetric

How to cancel mindmetric and avoid unwanted brain hub charges

What is mindmetric and why you might want to cancel

Mindmetric is an online cognitive assessment platform that offers one-off diagnostic tests (ASD, ADHD, IQ) and a premium subscription service called Brain Hub. The service markets a 7-day free trial that automatically converts to a recurring monthly subscription unless you cancel before the trial ends. Many users sign up to explore a single test, only to discover later that their payment method was charged without clear warning. At Stopee, we understand the frustration of unexpected recurring charges, and we're here to guide you through cancelling Mindmetric safely and reclaiming your control.

The free trial trap

Mindmetric's free trial is designed to give you access to Brain Hub features for 7 days at no cost. However, the service automatically enrolls you in a paid monthly subscription (approximately CAD $25-$27 per month) unless you actively cancel before that trial period ends. This is a common subscription dark pattern, and it catches thousands of Canadian consumers off guard each month.

Why cancellation matters

If you've tested a single cognitive assessment and have no interest in ongoing Brain Hub access, continuing to pay month after month wastes your money. Even if you're unsure about the service, cancelling during the free trial costs you nothing and removes the risk entirely. Stopee recommends cancelling immediately after you complete your assessment if you don't plan to use Brain Hub's ongoing features.

Your cancellation options at a glance

Mindmetric offers multiple cancellation pathways, though not all are equally reliable. Here's what works, ranked by effectiveness.

Method 1: cancel online through your account (fastest)

This is your best-case scenario and what Mindmetric intends you to use. Log in to your account at mindmetric.ai, navigate to Account Settings or Subscription, and select "Cancel subscription." This method is instant and leaves you with a digital record.

Method 2: contact support by email (reliable)

If the online cancellation button doesn't work or isn't visible, email Mindmetric's support team directly. Request explicit cancellation of your subscription and ask for written confirmation. Always keep copies of your sent email, their reply, and timestamps. This creates a paper trail that protects you if disputes arise later.

Method 3: stop payment through your bank or card issuer (backup)

If Mindmetric won't cancel your subscription or ignores your requests, contact your payment provider (your bank, credit card issuer, or PayPal). You can instruct them to block future recurring charges from Mindmetric. This is a powerful backup option and Stopee recommends using it if the company doesn't respond within 5 business days.

Method 4: send registered mail (legal certainty)

For absolute legal protection, send a written cancellation notice by registered post (Canada Post's registered mail service with proof of delivery) to Mindmetric's parent company address. This creates an undisputable record of your cancellation request and is particularly useful if you later need to dispute a charge or file a consumer complaint. We'll provide the exact address at the end of this guide.

Step-by-step cancellation process

Follow these instructions in order to cancel your Mindmetric subscription safely and completely.

If you're cancelling online

1. Go to mindmetric.ai and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to Account Settings or Subscription (this may be labeled as "Manage subscription" or "Billing").
   • Look in the top-right menu or account profile icon.
   • If you don't see a subscription section, scroll down or check under "Preferences."
3. Find the "Cancel subscription" or "End trial" button and click it.
   • Mindmetric may ask why you're leaving; you can skip this or provide feedback.
   • Do not select "pause" or "temporarily disable" - select full cancellation.
4. Confirm the cancellation when prompted.
   • Read the confirmation message carefully to confirm the cancellation is complete.
5. Take a screenshot of the confirmation page and save it to your computer or cloud storage.
   • This screenshot is your proof of cancellation if you later need it for a dispute.
6. Check your email for a cancellation confirmation message from Mindmetric.
   • Warning: Not all services send automatic confirmations. If you don't receive one within 24 hours, proceed to Method 2 (email support).

If you're cancelling by email

1. Find Mindmetric's support email address on their website (typically listed in a "Contact" or "Help" section).
   • If you can't find it, try support@mindmetric.ai or help@mindmetric.ai.
2. Open your email client and compose a new message with a clear subject line.
   • Subject: "Cancellation request for [your email address]"
3. Write a simple, direct cancellation request:
   • "I am writing to request immediate cancellation of my Mindmetric Brain Hub subscription effective immediately. My account email is [your email]. Please confirm this cancellation in writing and provide a confirmation reference number. Thank you."
4. Send the email and note the date and time.
   • Do not use informal language; keep the request professional and clear.
5. Wait for a response from Mindmetric support (typically 2-5 business days).
   • Save their reply to a folder for your records.
6. If you don't hear back within 5 business days, move to Method 3 or Method 4.
   • Pro tip: Follow up with a second email referencing your first one and stating a deadline: "If I do not receive confirmation by [date 5 days from now], I will dispute this charge with my payment provider."

If you're stopping payment at your bank

1. Contact your payment provider (your bank, credit card issuer, or PayPal) by phone or online banking.
   • Look for a "Recurring payments" or "Subscriptions" section in your online account.
2. Locate the Mindmetric charge in your transaction history.
   • Note the merchant name, amount, and date of the most recent charge.
3. Request to stop the recurring payment or revoke authorization for Mindmetric to charge you.
   • Your bank can cancel the standing authorization immediately.
4. Ask your bank for a written confirmation of the cancellation.
   • They may send this via email or make it available in your online banking dashboard.
5. If Mindmetric continues to charge you after this step, contact your bank again and file a dispute for unauthorized charges (see the Refund section below).
   • Pro tip: Document each bank conversation with the date, time, and name of the representative you spoke with.

If you're sending registered mail

1. Obtain the cancellation address from the end of this guide (or from Mindmetric's website or terms of service).
   • The company is MIND MONKEY AI LTD, based in the United Kingdom.
2. Write a brief, formal cancellation letter on plain paper.
   • "I request immediate cancellation of my Mindmetric subscription associated with the email address [your email]. My account was created on [date, if you remember it]. Please confirm receipt and cancellation in writing to [your mailing address]."
3. Include your full name, email address, and phone number in the letter.
   • Sign and date the letter by hand.
4. Place the letter in an envelope and address it to MIND MONKEY AI LTD (full address below).
   • Do not send it as regular mail; this step is useless without proof of delivery.
5. Go to Canada Post and send the letter via Registered Mail with Proof of Delivery.
   • This service costs approximately CAD $15-$20 and provides tracking and a signed proof that the letter was delivered.
   • Ask the clerk for a receipt showing the tracking number.
6. Keep your receipt and tracking number in a safe place.
   • Store a copy of the letter you sent as well.
   • Pro tip: Take a photo of your original letter before sealing it, so you have proof of what you sent.
7. Wait 10-14 business days for the letter to arrive and Mindmetric to process it.
   • If you're charged again during this window, proceed to the refund dispute section below.

What happens after you cancel

Understanding what comes next helps you avoid confusion and catch any billing errors.

Immediate access and billing

If you cancel during Mindmetric's 7-day free trial, your access typically ends immediately and you should not be charged at all. The first month's subscription fee (approximately CAD $25-$27) will not post to your payment method.

If you cancel after the free trial has ended and you've already been charged for a month, your access usually continues until the end of that billing period. You won't be charged for the following month, but you'll retain access to Brain Hub reports and results until your paid month expires.

Data retention and account deletion

Cancellation and account deletion are two different things. Cancelling your subscription stops recurring charges but does not automatically delete your personal data or account. If you want your data removed, you must separately request deletion through Mindmetric's privacy policy or by contacting support in writing. Stopee recommends sending this deletion request by email and keeping a copy, since data privacy is a serious matter.

Access to your reports

After cancellation, you should retain access to any one-off test reports you've already purchased or completed during your subscription. However, Brain Hub features (ongoing recommendations, detailed analysis, etc.) may become unavailable once your subscription ends or the paid month expires. Download or screenshot any reports you want to keep before cancellation is final.

Refunds and what you're entitled to

Mindmetric's refund policy is narrow, but Canadian consumer law gives you stronger protections than the company advertises.

Mindmetric's stated refund guarantee

According to Mindmetric's terms of service, the company offers a "Money Back Guarantee" only for specific circumstances: if you don't receive your promised AI-generated report within a stated timeframe, you can claim a refund for that report fee. This refund must be requested within the company's stated period (usually 30 days). The guarantee does NOT cover monthly subscription fees simply because you changed your mind.

Your canadian consumer protection rights

Canada's consumer protection laws are more generous than Mindmetric's terms. Under the federal Consumer Protection Act and provincial consumer protection legislation across Canada, you have the right to cancel a subscription within 7-30 days of signing up (depending on your province) if you were not given clear, conspicuous notice of the subscription terms before charging. If Mindmetric did not explicitly warn you that the free trial would convert to a paid subscription, or if the warning was buried in fine print, you may be entitled to a full refund of charges.

Stopee recommends reviewing your first receipt or confirmation email from Mindmetric. If the free-to-paid conversion terms were not stated in bold text or a separate consent step, you have a strong case for a refund under consumer law.

How to request a refund

1. Contact Mindmetric's support team directly and request a refund for the unwanted charges.
   • Be specific: "I was charged CAD $25.50 on [date] without clear consent to the free trial conversion. I request a full refund of this amount."
2. Keep records of all communications (emails, timestamps, contact names).
   • If Mindmetric refuses within 5 business days, proceed to step 3.
3. Contact your payment provider (bank, card issuer, or PayPal) and file a dispute for "unauthorized charge" or "billing error."
   • Explain that you cancelled during the free trial or were not given clear notice of the subscription conversion.
   • Attach copies of your cancellation request, Mindmetric's response (or lack thereof), and your first receipt.
4. Your payment provider will investigate and may issue a chargeback or refund within 30-60 days.
   • Pro tip: Always dispute within 60 days of the charge; after that, most payment providers won't help.
5. If the chargeback is denied, file a formal complaint with your provincial consumer protection authority (see below).
   • Stopee's research shows that formal complaints often prompt refunds that disputes alone do not.

Filing a consumer complaint

Every Canadian province has a consumer protection office. If Mindmetric refuses to refund you and your payment provider doesn't help, you can file a free complaint with your provincial authority. Here are the main offices:

• Ontario: Ontario Ministry of Government and Consumer Services (ServiceOntario)
• British Columbia: BC Consumer Protection Office
• Alberta: Alberta Fair Trading Act administration (Service Alberta)
• Quebec: Quebec's National Assembly (Office of the Protecteur du consommateur)
• Canada-wide: Competition Act violations can be reported to the Competition Bureau

Stopee recommends filing a complaint if the refund amount is significant (over CAD $50). These offices take reports seriously and often investigate companies with multiple complaints.

Understanding mindmetric's pricing

Here's what Mindmetric's current offerings cost in Canadian dollars. Prices are approximate and may vary by region or change over time; always verify on the official website before purchasing.

Common mistakes to avoid when cancelling

Cancellation frustration is real, and many users make preventable errors that delay or complicate the process. Here's what to watch for.

Mistake 1: pausing instead of cancelling

Some subscription services offer a "pause" or "freeze" option that temporarily stops charges but does not cancel the subscription. If you select pause, your subscription is still active and will resume automatically after the pause period ends. Always click "cancel" or "end subscription," not "pause" or "temporarily disable." If you're unsure whether you've cancelled or paused, contact support to confirm.

Mistake 2: not saving proof of cancellation

If Mindmetric later charges you after you've cancelled, you'll need evidence that you requested cancellation. Screenshots of the cancellation confirmation, cancellation emails from support, and registered mail receipts are all valuable proof. Stopee strongly recommends screenshotting your cancellation confirmation immediately and saving it to cloud storage (Google Drive, Dropbox, OneDrive) so you don't lose it.

Mistake 3: cancelling only at your bank, not at mindmetric

Stopping payment at your bank prevents charges from going through, but it does not formally cancel your subscription with Mindmetric. The company may still consider your account active, which could affect future services or cause complications if you use the service again. Cancel with Mindmetric directly (online or by email) and treat bank payment blocking as a backup, not your primary cancellation method.

Mistake 4: ignoring unresponsive support

If Mindmetric's support doesn't reply to your cancellation request within 5 business days, don't wait longer hoping they'll respond. Move immediately to your bank's payment-blocking option or send registered mail. Stopee has found that unresponsive support is often a sign of a company testing whether users will give up.

Mistake 5: not checking your next statement

After you cancel, monitor your next billing date (typically 30 days after the previous charge). If Mindmetric charges you again despite cancellation, you have strong grounds for a refund or chargeback. If you never check and let charges accumulate, disputing them later becomes harder and more expensive.

Cancellation checklist

Use this checklist to stay organized and track your progress.

• □ Step 1: Log into your Mindmetric account and attempt online cancellation. If successful, screenshot the confirmation.
• □ Step 2: Check your email for a cancellation confirmation from Mindmetric within 24 hours.
• □ Step 3: If no email confirmation arrives, contact Mindmetric support by email with a clear cancellation request.
• □ Step 4: Save all emails (sent and received) in a dedicated folder on your computer or cloud storage.
• □ Step 5: Monitor your payment method for any charges on or after your next billing date.
• □ Step 6: If charged despite cancellation, contact your bank or card issuer within 60 days to dispute the charge.
• □ Step 7: If the dispute is denied, file a complaint with your provincial consumer protection authority and keep the complaint reference number.
• □ Step 8: (Optional but recommended for peace of mind) Send registered mail cancellation notice to the company address to create undisputable proof.

Why stopee exists and how we help

Subscription services like Mindmetric rely on the fact that most users won't follow through on cancellation. Dark patterns (confusing buttons, hidden cancellation links, unresponsive support) make it intentionally hard to leave. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights. Our guides are free because we believe transparency in cancellation should be standard, not a luxury.

If you're struggling to cancel Mindmetric or any other service, Stopee is here to walk you through the process step by step. We've seen every delay tactic and know which escalation paths actually work.

Contact and escalation information

Use these details if you need to contact Mindmetric directly or escalate your cancellation request.

Registered mail address for cancellation

For legal certainty, send your cancellation request by Canada Post Registered Mail with Proof of Delivery to:

MIND MONKEY AI LTD
Violet Road 16
Southampton SO16 3HB
United Kingdom

Note: This address is based on available company information. Before sending registered mail, verify the current address on Mindmetric's website or in their terms of service, as offices may relocate.

Email support

Check mindmetric.ai for the current support email address. If you can't find it on their website, try support@mindmetric.ai or help@mindmetric.ai. When emailing, include your full account email and a clear subject line: "Cancellation request."

Dispute your charge with your payment provider

If Mindmetric won't cancel or refund, contact your bank, credit card issuer, or PayPal using the phone number on the back of your card or the contact information in your online banking app. Ask for the "disputes" or "billing error" department and provide them with evidence of your cancellation request.

Stopee has guided countless Canadians through this exact scenario, and we know that persistence, documentation, and escalation to your payment provider resolve the vast majority of refund cases. Your cancellation is within reach, and your money can be recovered if you follow these steps carefully.