Manage Skywork Ai

How to cancel skywork ai and protect your subscription in the philippines

What skywork ai is and why you might want to cancel

Skywork Ai is a subscription-based artificial intelligence tool available to Philippine users through the App Store and web platform. The service operates under Skywork AI PTE. LTD., a Singapore-registered company, which means your billing, support, and cancellation requests route through an international entity even though you see prices in Philippine pesos.

You subscribe to access premium features like Super Agents, DeepResearch tools, export capabilities, and knowledge base integration. The service charges between ₱999.00 monthly for the Basic plan up to ₱29,990.00 annually for the Plus tier. If you signed up thinking you would use the tool heavily but now rarely open the app, or if the recurring charges feel steeper than expected, cancellation makes sense.

The pricing structure in philippine pesos

Common reasons philippine users cancel skywork ai

You might decide to cancel because you found a cheaper alternative, the features did not match your workflow, or the auto-renewal charges took you by surprise. Many subscribers in the Philippines report confusion about where to cancel because Skywork Ai does not clearly advertise cancellation steps on its public Terms page. That gap between sign-up ease and cancellation clarity is exactly why Stopee exists to guide you through the process without frustration.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services. You have the right to clear disclosure of all subscription terms before you pay, the right to cancel within the cooling-off period if the company failed to disclose terms plainly, and the right to dispute unauthorized or recurring charges.

What the consumer act says about subscriptions

Under the Consumer Act, any company selling subscriptions must clearly state the price, renewal date, cancellation process, and refund policy before you submit payment. If Skywork Ai's Terms page does not spell out cancellation steps or data retention policy clearly, that gap may give you grounds to demand a refund even after your free trial or initial paid period ends.

If you discover charges you did not authorize, or if the company ignores your cancellation request within 14 days, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint Hotline at 1-385 or through the DTI online portal. Stopee recommends documenting every cancellation attempt, including screenshots of your account, copies of emails to support, and proof of charges on your billing statement.

Your right to a refund

Philippine law entitles you to a refund if the company breached its disclosure obligations or if you cancelled within a cooling-off window (typically 3 to 30 days depending on the service). If Skywork Ai charged you but you never actually used the service, or if you cancelled promptly but they kept billing you, you have clear grounds to request a refund through DTI escalation.

How to cancel skywork ai without getting charged again

Cancellation success depends on identifying your exact billing source and following the correct cancellation path. Most Philippines-based Skywork Ai users subscribe through one of three channels: the Apple App Store, the web dashboard, or Google Play. Each requires a slightly different cancellation approach, and Stopee will walk you through all three.

Step 1: gather your account details before cancelling

Before you attempt cancellation, log into your Skywork Ai account and collect critical information. Your billing source, renewal date, current plan name, and any receipts will determine which cancellation path actually works and will protect you if a charge appears after you cancel.

1. Log into your Skywork Ai account on the web (skywork.ai or skyworkai.com)
   • Write down the exact plan name you see (Basic or Plus)
   • Note the renewal date shown on your billing page
   • Copy your account email address
2. Check your email for the most recent receipt from Skywork Ai
   • Save the invoice number and date
   • Note whether the receipt came from Skywork directly or from Apple/Google
3. Open your phone settings and check your active subscriptions
   • On iPhone: Settings > [Your Name] > Subscriptions > Look for Skywork Ai
   • On Android: Google Play > Account > Subscriptions > Look for Skywork Ai
4. Take screenshots of your plan details, renewal date, and any account settings
   • This protects you if charges appear after cancellation

Step 2: cancel through the apple app store (iPhone users)

If your receipt shows a charge from Apple, you subscribed through the App Store and must cancel there first. The web dashboard cancellation alone will not stop Apple from renewing your subscription.

1. Open the Settings app on your iPhone or iPad
2. Tap [Your Name] at the top of the screen
3. Select "Subscriptions"
4. Find and tap "Skywork Ai" in the list
5. Tap "Cancel Subscription"
   • Warning: Some services show "Cancel Free Trial" or "Cancel Membership" - look for any button with the word cancel
6. Follow the prompts to confirm cancellation
   • You may see a retention offer (e.g., a discount) - ignore it unless you genuinely want to stay
7. You should see "Expires on [date]" confirming cancellation
8. Screenshot this confirmation screen

Pro tip: Apple processes App Store cancellations immediately, but you keep access until the end of your current billing period. The charge will not appear on your next renewal date.

Step 3: cancel through google play (Android users)

Android users who subscribed via Google Play must cancel through the Play Store app or website, not through the Skywork Ai app itself.

1. Open the Google Play app on your Android phone
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions" > "Subscriptions"
4. Find "Skywork Ai" in the list
5. Tap on it and select "Cancel subscription"
6. Confirm the cancellation at the final prompt
   • Warning: Do not accept any discount or retention offer unless you genuinely plan to stay
7. Screenshot the "Subscription cancelled" message

Pro tip: Google Play cancellations take effect immediately, but you retain service access until your current billing cycle ends. No charge will post on your next renewal date.

Step 4: cancel through the web dashboard

If you subscribed directly on the Skywork Ai website (not through Apple or Google), you must cancel through your account settings. The web cancellation path is not clearly published, so you may need to hunt for it inside your dashboard.

1. Log into your Skywork Ai account at skywork.ai or skyworkai.com
2. Look for a Settings, Account, or Billing menu
   • This is often found in a user icon menu in the top right corner or in a sidebar marked "Settings"
3. Find a section labeled "Subscription," "Billing," "Plans," or "Manage Membership"
4. Look for a "Cancel Subscription," "Downgrade," or "End Plan" button
   • Warning: Some services hide the cancel button under "Manage Billing" or "Plan Details" - check every related section
5. Click the cancel or end plan button
6. Complete any feedback or confirmation steps
   • You may see a survey or retention offer - you can skip both
7. Confirm cancellation and screenshot the confirmation message

If you cannot find a cancellation button in your account dashboard, Stopee recommends sending a written cancellation request directly to support@skywork.ai. Write a simple email stating "I request cancellation of my Skywork Ai subscription effective immediately" and include your account email, plan name, and current renewal date. Keep a copy of this email for your records.

What happens after you cancel skywork ai

Cancellation does not mean instant loss of access. You keep using the service until the end of your current billing period, then your account locks to free tier (if available) or closes entirely. Understanding the timeline protects you from accidental re-charges and data loss.

Your access and data after cancellation

Once you cancel, Skywork Ai will not charge you on the next renewal date. Your paid features remain active until the end of your current billing cycle, which is one reason why many users delay cancellation until close to their renewal date to maximize remaining access.

The tricky part is data retention. Skywork Ai's public Terms page does not clearly explain what happens to your saved files, research outputs, and account data after you stop paying. To be safe, Stopee strongly advises exporting or downloading anything important within a few days of cancellation.

1. Log into your Skywork Ai account immediately after cancelling
2. Export any research, files, or generated outputs
   • Look for export, download, or save options in each tool or project
3. Take screenshots of your completed work or outputs
4. Note your cancellation date and the access expiration date
   • This is usually stated in your cancellation confirmation
5. Wait for the confirmation email from Skywork Ai or the App Store/Play Store
   • This arrives within 24 to 48 hours and confirms the exact date your subscription ends

What to do if charges continue after cancellation

If a charge appears on your billing statement after your cancellation date, you have been double-charged and should act quickly. Contact your bank or card issuer first to dispute the charge, then escalate to Skywork Ai support and the DTI.

1. Check your bank or credit card statement 5 to 7 days after your cancellation date
2. If a Skywork Ai charge appears after the cancellation confirmation date:
   • Email support@skywork.ai with your cancellation confirmation screenshot, your account email, and the unwanted charge details
   • Request a refund in writing and keep a copy of your email
3. If Skywork Ai does not respond or refuses the refund within 14 days:
   • File a dispute with your bank or credit card company (this freezes the charge while they investigate)
   • Contact the DTI Consumer Complaint Hotline at 1-385 or file online at consumerhotline.dti.gov.ph with screenshots of the unwanted charge and your cancellation proof

Refund eligibility and recovery in the philippines

Skywork Ai does not publish a clear refund policy on its public Terms page, which is itself a violation of the Consumer Act. You may have grounds to demand a refund depending on when and how you cancelled.

When you can claim a refund

You are eligible for a refund if you fall into any of these situations. The Consumer Act and Philippine credit card chargeback rules support your claim in each case, and Stopee recommends acting within 30 days of the unwanted charge to maximize your recovery chances.

How to request a refund from skywork ai

Start by contacting Skywork Ai support directly with a clear, documented request. Most companies issue refunds faster when you show you understand the policy and have already cancelled.

1. Send an email to support@skywork.ai with the subject line "Refund Request: [Your Account Email]"
2. In the email, include:
   • Your full account email address
   • The amount charged and the date of the charge
   • Your cancellation confirmation screenshot or email
   • A brief reason (e.g., "Cancelled within 3 days; service not used")
3. Request a response within 7 days and keep a copy of your email
4. If Skywork Ai does not reply within 14 days, escalate to DTI (see section below)

Common cancellation mistakes to avoid

Most Philippines-based Skywork Ai users who struggle with cancellation make one or two preventable errors. Recognizing these traps now saves you weeks of frustration and unexpected charges.

Mistake 1: cancelling only on the web, not on the app store

You signed up through the App Store but cancelled only through your account dashboard. The web cancellation does nothing because Apple still holds the subscription. Your next billing date arrives, and Apple charges you again because you never cancelled there. This is the most common trap, and it catches even careful users.

Fix: Always check your receipt source first. If the receipt says "Apple" or "Google Play," you must cancel there too, even if you also cancel on the web. Do both to be safe.

Mistake 2: confusing "downgrade" with "cancel"

You clicked "Downgrade Plan" thinking it would cancel billing. Instead, you moved from Plus (₱2,990/month) to Basic (₱999/month) and kept paying. Downgrade means you keep the subscription at a lower tier, not that you end it.

Fix: Look specifically for buttons labeled "Cancel," "End Subscription," or "Unsubscribe." If you see "Downgrade," that is not cancellation.

Mistake 3: not screenshotting your cancellation confirmation

You cancelled successfully but did not save proof. A few weeks later, a charge appears on your statement. You call support, but without your original cancellation confirmation, they claim you never cancelled at all. Your only option is a long DTI complaint.

Fix: Screenshot every cancellation confirmation screen before leaving the app or website. Also save the confirmation email from Apple, Google, or Skywork Ai. These become your proof if you need to dispute a charge or escalate to DTI.

Mistake 4: not exporting your data before cancellation

You cancelled on the day of your renewal, assuming you could access your work after. On the renewal date, your account closed and all your generated research and outputs vanished. Skywork Ai has no obligation to keep your data if you do not clarify their data retention policy in writing.

Fix: Export or download all important work within 48 hours of cancelling. Do not wait until your access expires.

Cancellation checklist for philippine users

Use this step-by-step checklist to ensure your Skywork Ai cancellation sticks. Stopee recommends working through it slowly to catch any mistakes before they become charges.

1. Log into your Skywork Ai account and screenshot your current plan, renewal date, and pricing
2. Check your most recent billing receipt to identify your billing source (web, Apple, or Google Play)
3. Open your phone settings and check your active subscriptions list
4. Cancel through your identified billing source (App Store, Play Store, or web dashboard)
5. Screenshot the cancellation confirmation from your chosen platform
6. Save the confirmation email from Skywork Ai, Apple, or Google within 48 hours
7. Export or download any important files or work from your account
8. Wait 5 to 7 days and check your bank statement - no charge should appear
9. If a charge appears, file a dispute with your bank immediately
10. If no charge appears by 7 days after your renewal date, cancellation is confirmed

Escalation and consumer protection in the philippines

If Skywork Ai ignores your cancellation request or refuses to refund an unwanted charge, you are not stuck. The Department of Trade and Industry (DTI) is your regulatory authority and can force a resolution.

When to escalate to DTI

File a DTI complaint if Skywork Ai has not responded to your support email within 14 days, refuses to issue a refund you believe you deserve, or continues billing after you cancelled. The DTI investigates free of charge and can order the company to refund you and cover DTI handling fees.

1. Visit the DTI Consumer Hotline website at consumerhotline.dti.gov.ph
2. Click "File a Complaint"
3. Choose "Online" or call the Hotline at 1-385 (toll-free from most Philippine networks)
4. Provide your complaint details:
   • Service name: Skywork Ai
   • Complaint type: Unauthorized recurring charge or failure to cancel
   • The amount in dispute
   • Your attempts to resolve it directly
5. Attach or upload:
   • Screenshots of your billing statement showing the unwanted charge
   • Your cancellation confirmation from the app store or Skywork support email
   • Your email to support@skywork.ai requesting refund or cancellation (and their non-response, if applicable)
6. Submit and keep your DTI complaint reference number
7. The DTI will contact Skywork Ai and request a response within 15 days

Consumer act of the philippines protections

Republic Act No. 7394 explicitly requires subscription companies to disclose the price, renewal terms, and cancellation process clearly before charging you. If Skywork Ai's Terms page fails to do this (and it does not clearly explain cancellation on its public Terms), you have grounds to dispute any charge. The DTI uses this law to force refunds and penalize companies that hide cancellation steps.

Comparison: skywork ai vs. similar AI subscription services

If you are cancelling Skywork Ai because you found a better alternative or are unsure the service fits your needs, this comparison may help you decide whether to stay or switch. Stopee has reviewed cancellation clarity across similar platforms to help you choose wisely next time.

Contact information and escalation address

Before you escalate to DTI, try these direct contact methods. Keep a record of every email you send and note the date you sent it.

Skywork ai support channels

Email is your only documented channel to Skywork Ai. There is no Philippine office, phone line, or live chat. Send all cancellation and refund requests here:

Email: support@skywork.ai
Service address: Skywork AI PTE. LTD., Singapore (registered office; no Philippine address published)
Help page: skywork.ai/help

Pro tip: When you email support, use "CANCELLATION REQUEST" in the subject line and send from the email address on your account. Request a read receipt and response within 7 days to create a paper trail.

Escalation to philippine consumer authorities

If Skywork Ai does not respond within 14 days or refuses your refund claim:

Department of Trade and Industry (DTI)
Consumer Hotline: 1-385 (toll-free)
Online complaint portal: consumerhotline.dti.gov.ph
Office address: DTI Building, Roxas Boulevard, Manila (main office)
Operation hours: Monday to Friday, 8:00 AM to 5:00 PM

Bangko Sentral ng Pilipinas (for credit card disputes):
Dispute hotline: Contact your issuing bank's customer service to file a chargeback
Address: Makati Avenue, Makati City, Metro Manila

Final steps and your path forward

Cancelling Skywork Ai becomes simple once you identify your billing source and follow the right path. You now have the knowledge to cancel confidently, protect yourself from surprise charges, and escalate to DTI if the company refuses to cooperate. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these exact steps, and the same clarity is available to you.

Take action today. Screenshot your current plan, identify your billing source, and cancel through the right channel before your next renewal date. Save your confirmation, export your data, and monitor your next bank statement. If charges continue, you have documentation and a clear escalation path through DTI. You are in control now.