Manage Vecteezy

How to cancel vecteezy in the philippines and reclaim your account

Understanding vecteezy and why you might want to cancel

Vecteezy is a design resource platform operated by Eezy LLC that offers access to vectors, photos, videos, and creative assets through a subscription model. If you subscribed to their Pro plan, you are paying for unlimited downloads, commercial licensing rights, no attribution requirements, and access to premium tools like background removal. For many Filipino freelancers and small business owners, that sounds valuable at first-until you realise you are being charged monthly for features you no longer use.

The reality is this: Vecteezy operates a recurring subscription model with automatic renewal, and many users in the Philippines discover an unexpected charge on their card or e-wallet weeks after they stopped needing the service. At around ₱825 per month (USD $15), those charges add up fast when you are juggling multiple client projects.

How vecteezy's subscription model works

When you sign up for Vecteezy, you are typically offered a 7-day free trial that converts to a paid plan unless you cancel before day 7 ends. After that, your subscription renews automatically every billing period-either monthly or annually-unless you actively cancel in your account settings.

The subscription automatically renews because that is how Vecteezy makes its revenue, and the company relies on users forgetting to cancel. Your payment method stays on file, and charges hit your card or e-wallet without warning unless you log in and turn off the renewal yourself.

Common reasons filipino users cancel vecteezy

• Project ended, no longer need design assets
• Found cheaper or free alternatives (Unsplash, Pexels, or local design tools)
• Unexpected charges caught too late
• Plan downgrade would be more cost-effective
• Service did not deliver promised features or download speeds
• International payment fees making the service unaffordable

Your consumer rights in the philippines when cancelling vecteezy

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service, and Vecteezy must respect those rights even though the company is US-based.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, you have the right to cancel any subscription or membership without penalty, provided the company gave you clear information about the billing cycle, renewal terms, and cancellation process before you paid. Vecteezy must make cancellation easy and must not charge you after you cancel.

If Vecteezy continued to charge you after you cancelled, or if the cancellation process was deliberately hidden or confusing, that violates the Consumer Act. You can file a complaint with the Department of Trade and Industry (DTI) Consumer Assistance and Advocacy Division in the Philippines, and the DTI will investigate at no cost to you.

Your right to a refund for unauthorised charges

If Vecteezy charged you after you cancelled, or if you cancelled during a free trial and were still charged, the Consumer Act gives you the right to demand a refund. Document every charge, keep screenshots, and contact Vecteezy support first with proof of cancellation. If they refuse, escalate to the DTI with your evidence, and the regulator will compel them to refund you.

This is why Stopee recommends keeping transaction receipts and cancellation confirmations-they are your proof if a dispute arises.

How to cancel vecteezy depending on where you subscribed

Your cancellation method depends on whether you signed up through the Vecteezy website, Apple App Store, or Google Play.

Cancel vecteezy through the website

If you subscribed directly on vecteezy.com, this is the most straightforward cancellation route. You will need your login email and password.

1. Open a browser and go to vecteezy.com
   • Use the same device or browser where you have an active session, or log in fresh if needed
2. Click your profile icon or account menu (usually top-right corner)
   • Look for "Account", "Settings", or your name
3. Select "Subscription" or "Billing" from the menu
   • Do not click "Edit Plan"-go straight to subscription management
4. Look for "Cancel subscription" or "Manage subscription" button
   • The button may say "End subscription" or "Cancel my plan"
   • Click it and confirm you want to proceed
5. Vecteezy will ask you why you are cancelling
   • You do not need to provide a reason-select any option and proceed
   • Some users report Vecteezy offers a discount to stay; decline unless you genuinely want to continue
6. Confirm the cancellation on the final screen
   • Take a screenshot of the confirmation message
   • Check your email for a cancellation confirmation from Vecteezy within 5-10 minutes
7. Log out and verify you are no longer logged in automatically
   • Log back in to confirm your account now shows "Cancelled" or "Free plan"

Pro tip: Cancel at least 3-5 days before your renewal date. If your renewal is in 2 days and you are reading this on a weekend, email support immediately with a cancellation request as backup.

Cancel vecteezy through apple app store

If you subscribed through the iOS app, you must cancel through your Apple ID settings, not the Vecteezy app itself.

1. On your iPhone or iPad, open the Settings app
   • Do not open the Vecteezy app
2. Tap your name at the top
   • If you see "Apple ID, iCloud, Media & Purchases", tap that instead
3. Tap "Subscriptions"
   • You will see all active subscriptions linked to your Apple ID
4. Find Vecteezy in the list and tap it
   • If you do not see it, make sure you are signed into the correct Apple ID
5. Tap "Cancel subscription" or "Edit subscription"
   • Select "Cancel subscription" from the options
   • Apple will ask you to confirm-tap "Confirm Cancellation"
6. Wait for an email from Apple confirming the cancellation
   • This usually arrives within minutes
   • Save this email as proof

Warning: Simply deleting the Vecteezy app from your phone will NOT cancel your subscription. You must cancel through the App Store settings.

Cancel vecteezy through google play

If you subscribed through the Android app, cancellation happens in the Google Play Store settings.

1. Open the Google Play Store app on your Android device
   • Make sure you are signed into the Google account that has the Vecteezy subscription
2. Tap your profile icon (top-right corner)
   • Select "Payments and subscriptions"
3. Tap "Subscriptions"
   • You will see a list of all active subscriptions
4. Find Vecteezy and tap it
   • Confirm this is the right subscription by checking the plan name and price
5. Tap "Cancel subscription"
   • Google Play will explain your final billing date
   • Confirm the cancellation
6. Check your email for a confirmation from Google Play
   • Screenshot this email for your records

Pro tip: If you subscribed through Google Play but cannot find Vecteezy in your subscriptions, contact Vecteezy support directly with your Google Play receipt and ask them to cancel manually.

What happens after you cancel vecteezy

Cancellation is not the end of the story-you need to know what access you retain and what happens to your files.

Your access after cancellation

Once you cancel, your account reverts to the free plan immediately, or access ends on your final billing date (whichever comes first). You will no longer be able to download premium content, use Pro tools, or access bundles. Any files you already downloaded stay on your computer-Vecteezy cannot remove them. Your account login remains active, but you lose premium features.

Refunds and when you qualify for one

Vecteezy does not offer refunds for the current month if you cancel mid-cycle, unless your cancel within the 7-day free trial period. However, the Consumer Act of the Philippines may entitle you to a refund if:

• You cancelled before day 7 of a free trial and were still charged
• Vecteezy continued charging you after you cancelled
• The cancellation process was deliberately hidden or broken
• You can prove you requested cancellation but it did not go through

If any of these apply, contact Vecteezy support with proof (screenshots, emails, transaction records) and demand a refund. Reference your consumer rights under Republic Act No. 7394. If they refuse, Stopee recommends filing a complaint with the DTI Consumer Assistance and Advocacy Division, which has authority over international companies serving Filipino consumers.

Pricing and subscription plans you might want to compare

Understanding what you are paying for helps you decide whether cancellation is the right call, or whether a downgrade makes more sense.

If you are on the monthly plan and only use Vecteezy occasionally, cancel. The monthly cost adds up. If you are on the annual plan and realise you did not need it, check whether your card issued a chargeback protection through your bank-many Filipino banks offer 30-60 days of refund windows for unwanted recurring charges.

Common mistakes that trap you into paying longer

Cancellation sounds simple until you realise how easy it is to slip up. We have seen this happen to thousands of Vecteezy users in the Philippines.

Mistake 1: cancelling the app instead of the subscription

Deleting the Vecteezy app from your phone does absolutely nothing to stop your subscription. The app and the subscription are separate. You will still be charged every month. Always cancel the subscription through the payment platform (website, App Store, or Google Play) before you delete the app.

Mistake 2: not confirming cancellation in a second login

After you cancel, log out completely. Then log back in 10 minutes later using your email and password. If you see a "Subscription active" message, your cancellation failed. If you see "Free plan" or no subscription listed, you are safe. Do this check every time.

Mistake 3: cancelling 1 day before renewal

If your renewal is tomorrow and you cancel today, you might be charged first, then cancelled. Always cancel at least 3-5 days early. If you cannot cancel in time, contact Vecteezy support immediately by email and ask them to cancel before the charge processes.

Mistake 4: ignoring the confirmation email

After you cancel, you will receive an email from Vecteezy or from Apple/Google confirming the cancellation. Do not delete this email. You will need it if a dispute arises or if you are charged again by accident. Save it to a folder called "Subscriptions" or "Cancellations" on your computer.

Mistake 5: assuming a discount offer means cancellation failed

During cancellation, Vecteezy often offers a discount ("Stay for 50% off!"). Declining this offer is not a mistake-it is you saying no. Proceed with cancellation. The discount is a retention tactic, not a sign that something went wrong.

After cancellation: checklist and next steps

The moment you see your cancellation confirmed, take these steps to protect yourself from surprise charges.

1. Screenshot your account showing "Free plan" or "No active subscription"
2. Save all confirmation emails from Vecteezy, Apple, or Google Play
3. Set a phone reminder for 5 days after your final billing date-check your card statement
4. If you see a charge after cancellation, take a screenshot and contact Vecteezy support within 7 days
5. If Vecteezy refuses to refund, file a complaint with the DTI using their online portal or visit a DTI office in your city
6. If the charge was on your credit card, contact your bank and request a chargeback (most banks allow this for 30-60 days)
7. Do not re-download the app unless you plan to resubscribe

How stopee helps you cancel and protect your money

Cancelling Vecteezy should be straightforward, but companies rely on confusion and hidden steps to keep you paying. That is why Stopee exists. Stopee is a consumer advocacy platform that guides you through every cancellation, explains your rights, and helps you recover money when companies break the rules.

At Stopee, we have helped thousands of consumers cancel subscriptions like Vecteezy, Apple Music, Netflix, and dozens of others across the Philippines. We know the tricks companies use. We know your rights under Republic Act No. 7394. And we know how to escalate to the DTI when a company refuses to cooperate.

If you cancel Vecteezy using this guide and get charged again, Stopee can help you draft a formal complaint letter, file it with the DTI, and track the response. Best of all, the DTI does not charge you anything, and Stopee does not charge you either. We are here because we believe Filipino consumers deserve clarity and respect.

Vecteezy contact address for formal cancellation notice

If you want to send a written cancellation notice, use this address. This is the official corporate address for Eezy LLC (which operates Vecteezy) as listed in public business records.

Pro tip: If you send a postal cancellation notice, use registered mail with delivery confirmation so you have proof the letter arrived. Keep a copy for yourself and reference the tracking number in any future disputes.

Key takeaways: why you should cancel and how to do it safely

Vecteezy charges ₱825 per month for access to design assets you might use once a year. If you are no longer using it, you do not owe Vecteezy anything. Your money is yours, and the Consumer Act of the Philippines backs you up.

Cancel through the website, App Store, or Google Play depending on where you subscribed. Confirm the cancellation in your account. Save all emails and screenshots. Check your statement 5 days after your final billing date. If you are charged again, Stopee recommends contacting Vecteezy within 7 days and filing a DTI complaint if they refuse to refund.

You have the right to cancel without penalty. You have the right to a refund if you cancel during a free trial or if you are charged after cancelling. Use this guide, stay organised, and do not let companies like Vecteezy keep your money by accident. Stopee has helped thousands of consumers across the Philippines take back control of their subscriptions, and you can too. Take action today.