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Cancel Vecteezy: The Right Way
How to cancel vecteezy and protect your subscription rights in new zealand
What vecteezy is and why you might want to leave
Vecteezy is an online platform offering vectors, images, and videos through both free and paid Pro subscription tiers. You download creative assets under a licence agreement, with monthly and annual billing options available through their website and app stores.
If you have signed up for a Vecteezy Pro subscription and no longer need the service, you are not locked in. At Stopee, we help consumers like you understand exactly how to cancel without losing money or access to your downloaded files.
Where vecteezy operates and who it serves
Vecteezy is based in the United States but serves international customers, including New Zealand users. The company operates under Eezy Inc., located at 2413 Nashville Road, B13, Bowling Green, Kentucky 42101, United States. Although Vecteezy is a US business, New Zealand consumer law still applies to your subscription contract.
Your consumer rights in new zealand before you cancel
Understanding your legal protections gives you confidence when cancelling any subscription, including Vecteezy.
Consumer guarantees act protections
Under New Zealand's Consumer Guarantees Act, any service you pay for must be supplied with reasonable care and be fit for purpose. Digital subscriptions like Vecteezy fall under this protection unless they are specifically exempted by law. If Vecteezy fails to deliver on its promises (for example, if the platform goes down for extended periods or files cannot be downloaded), you have grounds to demand a refund or cancellation without penalty.
Fair trading act and unfair contract terms
The Fair Trading Act protects you from misleading or deceptive conduct. If Vecteezy makes cancellation deliberately hard to find, hides refund eligibility, or uses language that deceives you about your rights, the Commerce Commission can step in. Stopee encourages all New Zealand consumers to report unfair practices to the Commerce Commission if you encounter them.
How to cancel vecteezy in three ways
Your cancellation method depends on how you originally subscribed: through the Vecteezy website, Apple App Store, or Google Play Store. Each route has its own process, and Stopee has broken down every step.
Cancel your web subscription directly through vecteezy
This is the fastest route if you subscribed at vecteezy.com. You control the cancellation entirely within your account.
- Sign in to your Vecteezy account at vecteezy.com using your email and password.
- Navigate to your Account Settings by clicking your profile icon or username in the top right corner.
- Select "Subscriptions" or "Billing" from the left menu (the exact label varies slightly depending on your account age).
- Locate your active Pro subscription and click "Cancel subscription" or "Manage subscription".
- Follow the on-screen prompts to confirm cancellation. Vecteezy may offer you a discount to stay; you can decline this.
- You will receive a cancellation confirmation email within minutes. Keep this for your records.
Pro tip: Monthly web subscriptions can be cancelled at any time without penalty. You retain access and downloaded files until the end of your paid billing cycle.
Cancel an apple app store subscription (iOS)
If you subscribed to Vecteezy through your iPhone or iPad, Apple manages the billing and you must cancel through Apple's system, not through Vecteezy itself.
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen to open your Apple ID profile.
- Select "Subscriptions".
- Find "Vecteezy" in the list of active subscriptions and tap it.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will send you a cancellation confirmation to your registered email address.
Warning: Vecteezy cannot cancel App Store subscriptions for you, even if you contact their support team. You must use Apple's system directly. If you try to cancel through Vecteezy, your subscription will continue to renew and bill through Apple.
Cancel a google play subscription (Android)
Android users who subscribed through Google Play Store must cancel their subscription using Google's platform.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions".
- Find "Vecteezy" in your active subscriptions list.
- Tap "Cancel subscription" and follow the confirmation steps.
- Google will send you a confirmation email confirming cancellation.
Pro tip: Both Apple and Google allow you to view your cancellation date clearly before you confirm. Screenshot this to prove you cancelled if any billing disputes arise.
What happens immediately after you cancel
Cancellation itself is instant, but your access to Vecteezy continues until the end of your paid billing period. This is fair and standard in the industry.
Your access and downloaded files after cancellation
Once you cancel, you can no longer download new files using your Pro membership. However, any files you downloaded before cancellation remain yours to use under the licence terms that applied during your subscription. You do not lose access to your download history or previously licensed files.
Your account profile and download records stay in Vecteezy's system unless you request deletion. If you want to preserve a copy of your download history for personal records, export it now before your subscription ends.
Auto-renewal stops immediately
The moment your cancellation is confirmed, Vecteezy will not bill you again on the next renewal date. This applies whether you cancelled a monthly or annual plan. You will not receive surprise charges.
Refunds and money-back guarantees
Whether you get money back depends on your plan type, how many files you downloaded, and how long ago you subscribed. Stopee has outlined every refund scenario so you know what to expect.
Monthly web subscriptions: the 30-day guarantee
If you subscribed directly through vecteezy.com on a monthly plan, Vecteezy offers a 30-day money-back guarantee. You are eligible for a full refund if you have not downloaded more than three Pro files. This protection exists because Vecteezy recognises you might want to test the service risk-free.
To claim this refund, contact Vecteezy support within 30 days of your first charge, explain that you want to cancel, and request a refund. Be honest about how many files you downloaded. If you meet the criteria, they will refund your first month immediately.
Annual web subscriptions: the 50% cancellation cost
If you paid for a full year upfront and cancel early, Vecteezy typically charges you 50% of the remaining contract balance as a cancellation fee. For example, if you paid NZD $120 for a year and cancel after six months, you would owe Vecteezy NZD $30 (50% of the remaining NZD $60). The net refund would be NZD $60.
Warning: This 50% fee may be unenforceable under New Zealand law if it is not a genuine pre-estimate of Vecteezy's losses. If you believe the fee is unfair or excessive, you can refuse to pay it and escalate to the Commerce Commission. Stopee recommends keeping records of this dispute.
Web credits and one-time purchases
If you purchased Vecteezy credits (pre-loaded funds for downloads) but never used them, you may qualify for a refund within 14 days of purchase. Contact Vecteezy support directly, explain that the credits are unused, and request a refund. They will typically approve this without question if you meet the 14-day window.
App store and google play refunds
Refunds for subscriptions purchased through Apple App Store or Google Play Store are handled entirely by Apple or Google, not by Vecteezy. If you want a refund, you must submit a request directly to Apple or Google through their respective accounts. Both platforms offer a grace period (typically 48 hours) for accidental subscriptions, but discretionary refunds beyond this depend on their review.
EU residents: the 14-day cooling-off period
If you are an EU resident, you benefit from a 14-day statutory right to cancel and receive a full refund. This applies even if Vecteezy is a US company, because they serve EU customers. The condition is that you must not have downloaded or licensed content during this period. New Zealand residents do not have this automatic 14-day right, but you may still negotiate a refund if you are genuinely unhappy.
Vecteezy pricing and subscription plans
Understanding what you are paying for helps you decide whether to stay or leave. Here is a complete breakdown of Vecteezy's plan structure and cancellation terms.
| Plan type | Billing cycle | Cancellation option | Refund eligibility |
|---|---|---|---|
| Pro (monthly web) | Every 30 days | Cancel anytime | 30-day money-back if fewer than 3 downloads |
| Pro (annual web) | Once per year | Cancel anytime | 50% of remaining balance due; disputed fees may be recoverable |
| Web credits (one-off) | One-time purchase | N/A (non-subscription) | Refund within 14 days if unused |
| App Store subscription | Monthly or annual via Apple | Cancel in Apple Settings | Handled by Apple; 48-hour grace period for accidents |
| Google Play subscription | Monthly or annual via Google | Cancel in Google Play Store | Handled by Google; refunds at Google's discretion |
Common mistakes to avoid when cancelling vecteezy
Cancelling can feel stressful, especially if you have automated payments set up. We understand that, and Stopee is here to help you sidestep the traps that catch many users.
Mistake one: cancelling in the wrong place
The biggest error is trying to cancel an App Store subscription through Vecteezy's website, or vice versa. Each platform owns that relationship, and Vecteezy genuinely cannot process refunds or cancellations across platforms. If you subscribed through Apple, you must cancel through Apple. If you signed up at vecteezy.com, cancel there. Check your email confirmation from when you subscribed to confirm which platform billed you.
Mistake two: not downloading your files before the access deadline
You have access to Vecteezy until the end of your paid period, but not forever. If you have files you depend on, download them now. After your access ends, you lose the ability to download new files or export your download history. Any files already on your computer or device remain yours.
Mistake three: accepting a discount offer instead of confirming cancellation
When you hit the cancel button, Vecteezy may offer you a discounted renewal rate. This is a retention tactic. If your goal is to leave, decline the offer and proceed with cancellation. Accepting it will restart your subscription and billing cycle.
Mistake four: ignoring the confirmation email
After you cancel, Vecteezy sends a confirmation email. Save this email or screenshot the confirmation page. If Vecteezy bills you again after cancellation, this proof is essential for disputing the charge with your bank or credit card company.
Your cancellation checklist before you leave
Use this checklist to ensure a clean, hassle-free exit from Vecteezy.
- Confirm which platform you subscribed through (Vecteezy website, Apple App Store, or Google Play).
- Download any files you need from your Vecteezy library before your access ends.
- Export or screenshot your download history if you need a record.
- Sign in to the correct platform and navigate to the subscription settings.
- Complete the cancellation and receive the confirmation email.
- Save the confirmation email for at least 12 months in case of billing disputes.
- Verify that no charge appears on your next billing date (check your bank statement 5 days after renewal would have occurred).
- If a charge does appear after cancellation, contact your bank or credit card issuer to dispute it within 120 days.
When vecteezy might push back on your cancellation
Occasionally, Vecteezy support may resist your request for a refund or claim you do not qualify. You have legal recourse if this happens.
If they refuse a legitimate 30-day money-back refund
If you are within 30 days, have downloaded fewer than three Pro files, and Vecteezy refuses to refund you, escalate the complaint. Write to Vecteezy support again in writing (email counts), clearly state your entitlement under their advertised policy, and set a 7-day deadline for a response. If they do not comply, Stopee recommends filing a complaint with the Commerce Commission, New Zealand's consumer protection authority. You can lodge a complaint free of charge at beehive.govt.nz or by contacting the Commerce Commission directly.
If the 50% annual cancellation fee seems unfair
The Consumer Guarantees Act and Fair Trading Act allow you to challenge contract terms that are unfair or not a genuine pre-estimate of losses. A 50% flat fee for all early cancellations, regardless of when you cancel, may breach this. Document your argument, request a waiver in writing, and if refused, contact the Commerce Commission. Many consumers have had excessive cancellation fees reduced or waived through this process.
If they continue to bill you after cancellation
If Vecteezy charges you after you have cancelled and received a confirmation, contact your bank or credit card issuer immediately. Most banks will reverse unauthorised charges within 120 days (the chargeback window). Provide your cancellation confirmation email as evidence. You do not need Vecteezy's permission to dispute the charge.
Why stopee makes cancellation easier
Cancelling subscriptions can be confusing when companies operate across multiple platforms and countries. Stopee has helped thousands of consumers cancel Vecteezy and hundreds of other services safely and recover refunds they were entitled to. We provide step-by-step guides, track your cancellation progress, and escalate disputes if companies refuse to honour your rights.
Visit Stopee today to confirm your cancellation is complete, store your confirmation details securely, and access support if any issues arise after you leave Vecteezy.
Contact information for vecteezy cancellation disputes
If you need to contact Vecteezy directly or escalate a cancellation dispute, here is the company's registered address.
Eezy Inc. (Vecteezy parent company)
2413 Nashville Road, B13
Bowling Green, Kentucky 42101
United States
For customer support, visit Vecteezy's website and use their in-app support chat or email form. Keep records of every communication. If Vecteezy fails to respond to a legitimate refund request or continues to bill you after cancellation, file a complaint with the Commerce Commission at www.beehive.govt.nz or call 0800 943 600. Stopee stands with New Zealand consumers to ensure every cancellation is honoured and every refund is recovered.