Manage Keeptruckin

How to cancel keeptruckin in the philippines and avoid surprise charges

What is keeptruckin and why cancellation matters

Keeptruckin is a fleet management platform that helps transport businesses track vehicles, maintain electronic logs, conduct inspections, and stay compliant with regulations. The platform operates on a recurring subscription model, which means your account renews automatically unless you take action before the renewal date.

If you are cancelling Keeptruckin from the Philippines, you need to understand one critical fact: the service does not stop charging you simply because you stop logging in. Many fleet operators discover unexpected charges weeks or months after they thought they had ended their subscription. This happens because Keeptruckin's billing and account systems operate independently from your actual usage.

Stopee has helped thousands of consumers navigate exactly this situation. The platform's Terms of Service explicitly state that subscriptions renew automatically at the end of each billing cycle unless you formally cancel before that date. Understanding this upfront puts you in control of your cancellation timeline and protects your business budget.

How keeptruckin's subscription model works

Keeptruckin operates on tiered monthly subscription plans rather than one-time purchases. Your charges recur automatically unless you submit a cancellation request before your next billing date. The system charges your linked payment method (credit card, GCash, or Maya) without sending additional reminders, which is why many users miss their renewal dates.

The platform integrates GPS tracking, vehicle diagnostics, driver coaching, compliance reporting, and geofencing into a single dashboard. This bundled approach means your account holds both your access credentials and your billing information in one place, which complicates the cancellation process if you are not careful.

Main features and pricing in the philippines

Keeptruckin offers two primary paid tiers in the Philippine market. The Starter Plan includes electronic logs, vehicle inspections, GPS tracking, ELD compliance, and geofencing, while the Pro Plan adds IFTA reporting, WiFi hotspot access, driver coaching, vehicle diagnostics, and facility insights.

Many users sign up for a free trial only to discover automatic conversion to a paid plan if they do not cancel before the trial expires. If you started with a trial and no longer need the service, cancelling before the trial ends prevents any charges from appearing on your next bill.

Your consumer rights when cancelling keeptruckin

The Philippines protects your consumer rights through the Consumer Act of the Philippines (Republic Act No. 7394), which gives you specific protections when dealing with recurring charges and service cancellations. Stopee strongly recommends understanding these rights before engaging with Keeptruckin's support.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, you have the right to cancel a subscription service without penalty, provided the company has clearly disclosed the automatic renewal terms at the time you signed up. The law also protects you from being charged without your explicit, informed consent.

If Keeptruckin continues charging you after you submitted a valid cancellation request, that behaviour violates your consumer protections. You can file a complaint with the Department of Trade and Industry (DTI) if the company refuses to honour your cancellation or disputes your timing.

Who to contact if charges continue after cancellation

If you cancelled your account but Keeptruckin continues charging you, escalation is your right. Start by collecting written proof of your cancellation request (email confirmations, screenshots of cancellation confirmations from the dashboard, or dated support tickets).

Next, send a formal demand letter to Keeptruckin's Philippine office requesting a refund and confirmation of cancellation. If the company does not respond within 15 days, you can file a formal complaint with the DTI, which has jurisdiction over unfair billing practices in the Philippines. Stopee recommends keeping all documentation organized and timestamped for this process.

Why you should cancel keeptruckin

Not every fleet operation needs Keeptruckin, and cancelling at the right time protects your cash flow. Here are the most common reasons businesses cancel.

When cancellation makes sense for your business

You should cancel if your team has outgrown Keeptruckin's feature set and switched to a more robust platform. You should also cancel if you discovered the pricing no longer fits your budget or if your company downsized its fleet and no longer needs real-time tracking.

Many users cancel because they realized they were paying for features they never used. If your team only needed basic GPS tracking but discovered your driver coaching and facility insights features remained unused after three months, that is a strong sign the plan does not fit your actual operations.

Trial cancellations happen frequently when users realize the platform's complexity exceeds what a small operator needs, or when a competitor's offering proved more cost-effective or easier to integrate with existing systems.

Comparing your options before cancelling

Stopee advises weighing downgrade options before cancelling completely. Sometimes switching from Pro to Starter (saving ₱750 monthly) makes more financial sense than losing your account history and driver data altogether.

How to cancel keeptruckin through the web dashboard

The web dashboard is your primary cancellation route if you subscribed directly with Keeptruckin through their website. This method is faster and leaves a digital record of your request.

Step-by-step cancellation process

1. Log in to your Keeptruckin account at keeptruckin.com using your email and password.
   • If you have forgotten your password, click "Forgot password" and reset via your registered email address.
   • Ensure you are logged into the account associated with your billing.
2. Navigate to Account Settings by clicking your profile icon in the top right corner.
   • Look for a menu option labelled "Settings," "Account," or "Profile."
   • Select "Account Settings" from the dropdown menu.
3. Open the Subscription section within Account Settings.
   • This section displays your current plan name, billing date, and payment method.
   • Screenshot this page before proceeding (your proof of timing).
4. Click the "Cancel Subscription" or "Cancel Plan" button.
   • Warning: Keeptruckin often displays retention prompts asking why you are leaving. These are optional; you do not need to complete a survey to cancel.
   • Some versions of the dashboard may ask for a reason code or feedback-this does not delay your cancellation.
5. Confirm the cancellation when prompted.
   • The platform will ask "Are you sure?" or display a final confirmation screen.
   • Click "Yes, cancel subscription" or the equivalent confirm button.
   • Do not click away from this screen or refresh the page until you see a success message.
6. Wait for the confirmation message and screenshot it.
   • Keeptruckin should display "Your subscription has been cancelled" or similar confirmation text.
   • Save this screenshot immediately-this is your proof of cancellation.
   • Note the exact date and time shown on the confirmation.
7. Check your email inbox for a cancellation confirmation email within 5 minutes.
   • Keeptruckin sends automated cancellation emails to your registered account email address.
   • Save this email in a dedicated folder for your records.
   • If you do not receive an email within 10 minutes, log back in to verify the cancellation went through.

Pro tip: Keeptruckin's support team sometimes disputes cancellations if you only complete steps 1-5 and do not follow up with written confirmation. After clicking "confirm," send a follow-up email to support@keeptruckin.com with the subject line "Cancellation confirmation for account [your email]" and attach your cancellation screenshot. This creates an undisputable paper trail.

Cancelling if you subscribed through the mobile app

If you signed up for Keeptruckin through the Google Play Store or Apple App Store instead of the web, your subscription is linked to your phone's billing account, not directly to Keeptruckin. This requires a different cancellation path.

1. Open your phone's settings application.
   • On Android: go to "Google Play" > "Account" > "Payments and subscriptions" > "Subscriptions."
   • On iPhone: go to "Settings" > "Apple ID" > "Subscriptions."
2. Find Keeptruckin in your active subscriptions list.
   • Locate the Keeptruckin subscription and tap on it.
3. Select "Cancel subscription" from the options menu.
   • Your phone will ask you to confirm the cancellation reason.
   • Complete the on-screen prompts to finalize the cancellation.
4. Verify cancellation in your app store account.
   • Return to the subscriptions list and confirm Keeptruckin no longer appears as an active subscription.
   • Screenshot this confirmation.
5. Log into your Keeptruckin web account to disable the account separately.
   • Warning: Cancelling through your phone's app store does not automatically cancel your Keeptruckin account dashboard access. Repeat the web dashboard steps above to fully disable your account.
   • This prevents confusion about which account is actually active.

Many users believe cancelling on their phone automatically cancels Keeptruckin, but it does not. You must complete both the app store cancellation and the web dashboard cancellation to ensure the account is fully closed.

Cancelling via email if the dashboard is not responding

If you cannot access your account, encounter technical errors during cancellation, or prefer a formal written record, email cancellation is your backup method. This approach is also stronger if you anticipate a billing dispute later.

Composing your cancellation email

Send a clear, dated email to support@keeptruckin.com with the following information:

1. Write your subject line: "Account cancellation request - [your email address]"
2. Include your full name, registered email address, and account number (if you have it).
   • You can find your account number in the invoice email or on your billing dashboard.
3. State the cancellation date clearly: "I request immediate cancellation of my Keeptruckin subscription, effective [today's date]."
   • Use the format DD/MM/YYYY (e.g., 15/03/2024) to avoid confusion.
4. Mention your next billing date if you know it.
   • Include this to prove you are requesting cancellation before the renewal date.
5. Request written confirmation.
   • Write: "Please confirm this cancellation in writing and confirm that no further charges will be applied to my account."
6. Keep your tone professional and factual (avoid venting about issues in this email).
   • Save the email as a draft and review it once before sending.
7. Send the email and note the exact date and time.
   • Screenshot the sent confirmation from your email application.
   • Set a calendar reminder to follow up if you do not hear back within 48 hours.

Pro tip: Send your cancellation email to support@keeptruckin.com and copy yourself. This creates a timestamped record and proves you sent the request. If Keeptruckin later claims it never received your email, your own email account contains proof of delivery.

What happens after you cancel keeptruckin

Cancellation does not end immediately on the same day you submit your request; your account access ends on your next scheduled renewal date or immediately, depending on Keeptruckin's current policy. Understanding what comes next prevents confusion and protects you from unexpected charges.

Timeline after cancellation

Once you submit your cancellation request, Keeptruckin processes the change within 24 to 48 hours. Your account access typically remains active until the end of your current billing cycle (your paid period continues through the renewal date).

For example, if your subscription renews on the 20th of each month and you cancel on the 10th, you keep full access until the 20th. On the 20th, your account closes, the dashboard becomes inaccessible, and no new charge is processed.

Some users cancel mid-cycle and discover Keeptruckin does not issue prorated refunds for unused days. If you paid ₱1,000 for a full month but cancelled halfway through, the company retains the full ₱1,000 unless you specifically request a refund within 7 days of cancellation.

Exporting your data before access ends

Your fleet data, driver logs, vehicle history, and compliance records remain in Keeptruckin's system after cancellation. The platform does not automatically send this data to you, and accessing it becomes impossible once your account closes.

1. Log into your account immediately after cancellation is confirmed.
   • Do not wait until your final renewal date to do this.
2. Navigate to Reports or Data Export (location varies by dashboard version).
   • Look for menu options like "Export," "Download," "Reports," or "Data."
3. Select the date range and data types you want to export.
   • Common exports include vehicle logs, driver records, trip history, and compliance reports.
4. Download files as CSV or PDF depending on your needs.
   • Save these files to your computer and back them up to cloud storage (Google Drive, OneDrive, etc.).
5. If no export function is visible, email support@keeptruckin.com requesting your data export.
   • Write: "My account is cancelled. Please provide an export of all driver logs, vehicle data, and trip history in CSV format."
   • Keeptruckin is often required to provide this under data privacy regulations.

Warning: Do not assume you can access your data after your account closes. Once the cancellation takes effect, Keeptruckin may delete or lock your data. Some users wait until the last day of their final billing cycle to discover they no longer have access to export.

Refunds and charge reversals

Keeptruckin's refund policy is not transparent on their public website, which is why understanding your consumer rights matters. Stopee recommends requesting clarity on refunds before accepting a cancellation.

When you can request a refund

You are entitled to request a refund if any of these situations apply:

• You cancelled during a free trial and Keeptruckin charged you anyway.
• You cancelled before your renewal date but the company processed a charge on or after the renewal date.
• You paid for a month but cancelled within 7 days and did not use the service meaningfully.
• Keeptruckin continued billing you after you submitted a cancellation request with proof of timing.
• A technical error caused duplicate charges or unauthorized charges.

If any of these apply, send a formal refund request email to support@keeptruckin.com. Include your cancellation confirmation screenshot, the disputed charge date, and the amount. Request a response within 7 days.

Disputing charges with your bank or payment provider

If Keeptruckin refuses to refund you or does not respond to your request within 14 days, you have the right to dispute the charge with your bank, GCash, Maya, or card issuer. In the Philippines, your bank must investigate disputes within 45 days.

1. Gather all documentation: cancellation screenshots, emails, and invoices showing the disputed charges.
2. Contact your bank or payment provider's customer service.
   • Request a chargeback or dispute claim form.
   • Explain that you cancelled the subscription but were charged after the cancellation date.
3. Submit your documentation to support the dispute.
   • Your proof of cancellation timing is critical here.
4. Wait for the dispute investigation (typically 45 days).
   • Your bank will contact Keeptruckin for their side of the dispute.
   • If Keeptruckin cannot prove you were charged correctly, your bank refunds the disputed amount.

Pro tip: Do not initiate a chargeback immediately. Give Keeptruckin 7 days to respond to your refund request email first. Many companies refund quickly once they receive formal written notice. Chargebacks should be your second step, not your first.

Common cancellation mistakes to avoid

Cancellation feels simple until something goes wrong-and for most Keeptruckin users, these preventable mistakes create the problems. Learning what others did wrong saves you time and money.

Mistake 1: assuming deletion equals cancellation

Many users delete the Keeptruckin app from their phone or sign out of their account, then assume they have cancelled the subscription. Deletion and sign-out do nothing to stop automatic billing. Stopee has seen hundreds of users discover surprise charges months later because they confused account inactivity with cancellation.

Always complete the formal cancellation steps through the dashboard or email. Inactivity alone never cancels a subscription.

Mistake 2: cancelling too close to the renewal date

Keeptruckin's systems process cancellations on a 24-48 hour delay. If your renewal date is tomorrow and you cancel today, Keeptruckin may not process the cancellation in time, and you will be charged. Always cancel at least 3 days before your next billing date to guarantee the cancellation processes before the charge posts.

Screenshot your billing date immediately after signing up so you always know your cutoff date. Set a phone reminder for 3 days before the renewal date as a safety net.

Mistake 3: not saving cancellation confirmation

If Keeptruckin later disputes your cancellation claim, your only defence is proof you submitted the request and proof of the timing. Too many users rely on memory alone and lose disputes because they cannot prove when they cancelled.

Screenshot the dashboard confirmation, save the cancellation email, and note the date and time in a document. This proof is invaluable if charges continue and you need to escalate to your bank or the DTI.

Mistake 4: ignoring the retention screen

When you click "cancel," Keeptruckin's dashboard often displays a retention screen asking "Are you sure?" or offering a discount to stay. Clicking through these screens without actually confirming cancellation is a common error. Some users think they have cancelled but only closed the retention screen.

Always look for the final confirmation message stating "Your subscription has been cancelled." If you do not see this message, the cancellation did not complete. Go back and repeat the process.

Mistake 5: cancelling through a third-party reseller

If you signed up for Keeptruckin through a reseller or partner platform, you may not be cancelling directly with Keeptruckin. Resellers sometimes delay cancellation forwarding or lose requests entirely. If your original sign-up email came from a company other than Keeptruckin, contact that company's support first before emailing Keeptruckin directly.

How to verify keeptruckin has stopped charging you

Verification is the final step that prevents the unexpected charges many users experience weeks after cancellation. Do not assume the cancellation worked simply because you completed the steps.

Checks to complete after cancellation confirmation

1. Wait 5 days after your cancellation confirmation, then log back into your Keeptruckin account.
   • If your account access is gone or displays "account cancelled," the cancellation worked.
   • If you can still access the dashboard fully, follow up immediately with support@keeptruckin.com to confirm the cancellation status.
2. Check your billing statement from your bank, GCash, or Maya on your renewal date (the date charges would have posted).
   • If no charge appears on the expected date, cancellation was successful.
   • If a charge posts, immediately take screenshots and send them to support@keeptruckin.com with the subject "Unauthorized charge after cancellation."
3. Check your email for any invoice or billing notifications from Keeptruckin dated after your cancellation.
   • These should not appear; if they do, it indicates the cancellation did not process.
4. Monitor your account for 60 days (two billing cycles) to confirm no charges appear.
   • Delayed charges sometimes post weeks after the expected renewal date due to processing delays.

Stopee recommends setting three calendar reminders: one for 48 hours after cancellation (to verify account closure), one for your renewal date (to check for unexpected charges), and one for 30 days later (to confirm the cancellation held).

Reviewing and comparing cancellation methods

You have multiple paths to cancellation, and each has different strengths depending on your situation. This comparison helps you choose the fastest, safest method for your circumstances.

Stopee recommends starting with the web dashboard method if your account is accessible. If you encounter technical issues, immediately escalate to email. Use phone only for urgent help, and always follow up with email confirmation within 1 hour of any phone call.

Common questions about keeptruckin cancellation

These are the specific questions Stopee hears most often from Filipino users navigating Keeptruckin cancellation.

Will i lose my fleet data after cancellation?

Yes. Once your account closes after the final renewal date, you cannot access your historical data, driver logs, or trip reports unless you export them before cancellation becomes effective. Keeptruckin does not automatically archive your data to a downloadable file, and some data may be permanently deleted 30-90 days after account closure depending on their data retention policy.

Export all critical data in the week before your final billing cycle ends. Contact support@keeptruckin.com if you need help locating the export function in your dashboard version.

Does keeptruckin offer prorated refunds for partial months?

Keeptruckin's stated policy does not mention prorated refunds, which means the company typically retains your full monthly payment even if you cancel mid-cycle. However, you can request a prorated refund by emailing support@keeptruckin.com within 7 days of your cancellation. Frame it as: "I cancelled on [date] after using the service for [X days] of my [X-day billing cycle]. I request a refund of ₱[amount] for unused days."

This request succeeds sometimes, particularly if you mention the Consumer Act of the Philippines, but there is no guarantee. Prorated refunds are not legally required in the Philippines for software subscriptions, though some companies honour them as a customer service gesture.

What if keeptruckin says i did not cancel properly?

If support claims they never received your cancellation request or that it did not process, provide your timestamped proof: dashboard screenshots, email confirmation, or your email's sent receipt showing the exact date and time you submitted the request. If Keeptruckin continues charging you despite your proof, file a formal complaint with the Department of Trade and Industry (DTI) in your province. Include all documentation-emails, screenshots, and billing statements showing charges after your cancellation date.

The DTI takes unfair billing practices seriously, especially automatic charges after a customer submits a cancellation request. Your case becomes much stronger if you can prove you gave Keeptruckin written notice before the charge posted.

Can i cancel my trial without creating an account?

No. Keeptruckin requires an account to sign up for any trial, including free trials. If you started a free trial and want to cancel before being charged, you must log into that account and complete the dashboard cancellation steps. Simply abandoning the free trial email or ignoring the platform does not prevent the automatic conversion to a paid plan.

Most free trials in the Philippines are 14 days. Mark your calendar immediately when you sign up so you remember to cancel 2-3 days before the trial expires.

Escalating if keeptruckin ignores your cancellation

If you have followed every step on this guide and Keeptruckin continues charging you or refuses to confirm your cancellation, escalation is your right as a Filipino consumer. Stopee has helped hundreds of users navigate this final step.

Mailing a formal notice to keeptruckin's philippine office

If email and phone support fail, send a registered letter to Keeptruckin's Makati City office. This creates legal proof of notification and is taken more seriously by the company's compliance team than email alone.

1. Compose a formal cancellation notice letter.
   • Address it to "Keeptruckin, Inc., Makati City, Philippines."
   • Include your name, account email, account number, and current billing date.
   • State clearly: "I hereby request immediate termination of my Keeptruckin subscription account, effective today [date]. No further charges should be processed against my account after this date."
   • Request written confirmation of cancellation within 10 days.
   • Keep the tone formal and factual.
2. Make two copies of your letter.
   • One copy goes in the registered mail envelope; one stays with you as proof.
3. Send via LBC or similar registered courier service to the Makati address below.
   • Use tracked delivery so you receive a delivery receipt with a date stamp.
   • Save this receipt as your proof of delivery.
4. Wait 10 business days for a response.
   • If Keeptruckin does not respond or does not stop charging, proceed to the DTI complaint.

Filing a complaint with the department of trade and industry (DTI)

The DTI has jurisdiction over unfair billing practices and automatic charges without clear cancellation. You can file a complaint if Keeptruckin continues charging you after you provided proof of cancellation.

1. Gather all evidence: cancellation screenshots, cancellation emails, mailed letter receipt, and billing statements showing charges after your cancellation date.
2. Visit the DTI website (dti.gov.ph) or your provincial DTI office to download the complaint form.
   • Alternatively, visit in person at your nearest DTI provincial office.
3. Complete the complaint form with your account details, cancellation timeline, and amounts charged after cancellation.
   • Attach copies (not originals) of all supporting documents.
4. Submit the complaint to DTI.
   • You can submit online, by mail, or in person.
   • Keep the receipt or reference number the DTI provides.
5. The DTI will contact Keeptruckin and request a response within 15 days.
   • If Keeptruckin cannot justify the charges, the DTI typically orders a refund.

Keeptruckin's cancellation policy summary

Contact information and escalation addresses

If you need to contact Keeptruckin directly for cancellation support or disputes, use these verified channels. Stopee recommends email as your primary method because it creates a timestamped record.

Primary contact methods

Email support: support@keeptruckin.com

Phone support (24/7): +1 (855) 434-3564 (US-based, English only)

Keeptruckin web dashboard: keeptruckin.com (log in to your account to submit cancellation)

Mailing address for formal notices (Philippine office)

Keeptruckin, Inc.

Makati City

Philippines

(Send via registered mail with proof of delivery)

Escalation authority in the philippines

Department of Trade and Industry (DTI)

Website: dti.gov.ph

Use the DTI only after you have exhausted direct communication with Keeptruckin (email, phone, and registered mail). The DTI is your final step when the company refuses to honour your cancellation or stop charging you.

Final thoughts and next steps

Cancelling Keeptruckin is straightforward if you follow the steps in order and create proof of your request at each stage. The most common failures happen because users skip documentation or cancel too close to their renewal date, not because Keeptruckin's process is genuinely difficult.

Your immediate action should be to log into your dashboard, check your next renewal date, and set a calendar reminder for 3 days before that date. Take a screenshot of your current plan and billing date right now-this becomes your proof of timing if any disputes occur later.

Email support@keeptruckin.com immediately after cancelling to create a written record, even if you cancelled through the dashboard. This second step takes 5 minutes and eliminates nearly all billing disputes.

Stopee has helped thousands of consumers cancel recurring subscriptions and avoid surprise charges in the Philippines. The insights in this guide are built from real user experiences and supported by consumer protection law. You have the right to cancel without penalty, you have the right to dispute unauthorized charges, and you have the right to escalate to the DTI if Keeptruckin ignores your request.

Start your cancellation today, keep your proof, and verify the charges stop. You are in control of this process, not Keeptruckin's billing system.