Manage Keeptruckin

How to cancel keeptruckin in new zealand and understand your rights

What is keeptruckin and why you might want to cancel

Keeptruckin (now operating as Motive in some regions) provides fleet management and electronic logging device solutions that combine hardware devices with cloud-based software. The service tracks your vehicles, driver compliance, and hours-of-service logging for transport and logistics operations.

You subscribe to Keeptruckin's software platform and often purchase or lease telematics hardware separately. Many New Zealand fleet operators sign up for the convenience, but some discover the service doesn't fit their fleet size, budget, or operational needs. That's where cancelling becomes your next move.

Service model and what you're signing up for

Keeptruckin operates on a subscription basis. You pay recurring fees for software access, and the company typically bills you automatically each month or year, depending on your contract term. Most subscriptions auto-renew unless you actively cancel before the renewal date.

Hardware devices may be sold or leased separately, and their functionality often depends on maintaining an active subscription. When your subscription ends, device connectivity may stop working, so you need a clear exit strategy before that happens.

Why cancellation matters in new zealand

As a New Zealand consumer, you have specific rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Keeptruckin's Terms of Service reference US legal addresses for termination notices, which can create confusion for Kiwi customers. Understanding your cancellation options protects you from unexpected charges and ensures you retain control over your subscription.

Your consumer rights when cancelling keeptruckin

New Zealand law gives you powerful protections when you cancel a service subscription.

Consumer guarantees act 1993 protections

Under the Consumer Guarantees Act, Keeptruckin must provide services with due care and skill. If the service fails to meet that standard, or if the telematics hardware is faulty, you can demand a refund, replacement, or repair. This applies even if Keeptruckin's Terms claim otherwise.

You have the right to cancel if Keeptruckin materially breaches your contract. For example, if the system goes down for weeks and prevents you from logging driver hours, you can use that breach as grounds for cancellation without penalty.

The Fair Trading Act 1986 also protects you from misleading conduct. If Keeptruckin misrepresents features, pricing, or cancellation terms, you can lodge a complaint with the Commerce Commission.

Cooling-off rights and what they cover

Although standard 14-day cooling-off rights apply to most online purchases in New Zealand, Keeptruckin's subscription model may not qualify for automatic cooling-off refunds. However, you still have the right to cancel at any time if the company has misled you about what the service includes.

Stopee recommends documenting all communications with Keeptruckin. If you discover the service doesn't work as promised, save those records as evidence for any dispute with the Commerce Commission.

How to cancel keeptruckin step by step

Follow these steps to cancel your Keeptruckin subscription cleanly and protect your interests.

Contact methods and required notice periods

Keeptruckin requires at least 30 days' notice before your subscription term ends if you want the cancellation to take effect at natural expiry. The company's Terms of Service reference a US address for formal termination notices, but you can initiate cancellation via email or phone.

• Email support: support@keeptruckin.com (primary method for written proof)
• Phone: 1-855-434-3564 (US number; confirm your call time zone is recognized)
• In-app account settings: Check your Keeptruckin dashboard for a self-service cancellation option

Cancellation procedure for keeptruckin subscriptions

1. Gather your account information before you start.
   • Locate your account number, invoice number, and subscription renewal date
   • Write down the exact date you want your cancellation to take effect (ideally 30+ days away)
   • Export all critical data: driver logs, vehicle records, compliance reports, and invoices
   • Pro tip: Save PDFs of your data to an external drive in case access cuts off unexpectedly
2. Send a cancellation email to Keeptruckin support.
   • Write to support@keeptruckin.com with a clear subject line: "Subscription Cancellation Request - Account [Your Account Number]"
   • Include your full account details, the reason for cancellation (optional but helpful), and your requested cancellation date
   • Use language like: "I request cancellation of my Keeptruckin subscription effective [date], at least 30 days from today. Please confirm receipt of this notice and provide a cancellation reference number."
   • Send the email from the address registered to your account
   • Warning: Keep a copy of this email for your records; Keeptruckin may claim they never received it if you don't have proof
3. Follow up by phone if you do not receive confirmation within 5 business days.
   • Call 1-855-434-3564 and ask to speak with customer support or billing
   • Quote your cancellation email date and request written confirmation of cancellation
   • Ask for a cancellation reference number and the exact date your access will terminate
   • Pro tip: Call during business hours and record the support representative's name and call time for your records
4. Request written cancellation confirmation.
   • Ask Keeptruckin to email you a cancellation notice with the reference number, effective date, and any refund details
   • Forward this confirmation to your own email as backup
   • Screenshot any confirmation, including the email timestamp
5. Cancel app store subscriptions if applicable.
   • If you subscribed via Apple App Store or Google Play, cancel the subscription through those platforms as well
   • Sign into your Apple ID or Google account, go to subscriptions, find Keeptruckin, and tap cancel
   • Retain screenshots of the app store cancellation confirmation
   • Warning: Cancelling through the app store does not automatically cancel your account with Keeptruckin; you must do both
6. Verify cancellation one week before the effective date.
   • Log into your Keeptruckin account to confirm your subscription status shows "cancelled" or "ending on [date]"
   • If it still shows active, contact support immediately to escalate
   • If you cannot log in, email support asking for confirmation that cancellation is processed

What happens after you cancel keeptruckin

Cancellation doesn't end overnight; understanding the transition helps you avoid service gaps and data loss.

Access termination and service end dates

On your cancellation effective date, your access to Keeptruckin's platform ends. You will no longer be able to log in, view driver logs, or access real-time vehicle tracking. Any telematics devices in your fleet will lose cloud connectivity once the subscription terminates, though the hardware itself remains yours to reuse or sell.

If you cancel mid-term (before your paid subscription period ends), Keeptruckin's standard Terms allow them to charge you for the remainder of the contract unless a material breach justifies early termination at no penalty. Always clarify this with support before sending your cancellation request.

Data retention and export before cancellation

You must export all your data before access ends. Download driver compliance logs, vehicle maintenance records, GPS history, and any other operational data you need for regulatory or audit purposes. Keeptruckin does not guarantee how long they retain your data after cancellation, so do not rely on retrieving it later.

Pro tip: Export data in CSV or PDF format to ensure compatibility with other fleet management platforms you may switch to. Contact support in writing if you need help exporting large datasets before your cancellation date.

Hardware device handling after cancellation

Telematics devices you own remain yours after cancellation, but they will no longer transmit data or receive updates once the subscription ends. If you leased devices from Keeptruckin, the company will provide instructions for returning them. Follow those instructions carefully to avoid being charged for non-return or damage.

Document the condition of any leased hardware and photograph it before sending it back. Keep the return shipping receipt as proof of return.

Will you get a refund from keeptruckin

Refund eligibility depends on why you're cancelling and when in your billing cycle you end the subscription.

Refund policy and automatic billing

Keeptruckin does not promise a blanket 14-day cooling-off refund for all subscriptions. Your refund eligibility depends on the specific circumstances of your cancellation. Subscriptions auto-renew at the then-current rate unless you cancel before renewal, so timing your cancellation is critical to avoiding unexpected charges.

If you cancel before your renewal date, you typically retain access until the end of your paid period. You will not be charged for the next cycle. However, Keeptruckin generally does not refund unused portions of the current billing cycle unless a service failure or contract breach justifies it.

Situations where keeptruckin may refund you

• Material service defect: If Keeptruckin's service is unavailable for an extended period and you cannot comply with driver logging requirements, you have grounds to demand a prorated refund for downtime. Document the outage with screenshots and support ticket numbers.
• Faulty hardware: If telematics hardware you purchased fails within a reasonable time and cannot be repaired, the Consumer Guarantees Act entitles you to a refund, replacement, or repair at no cost.
• Company-initiated cancellation: If Keeptruckin cancels your account for any reason other than non-payment, they state they will refund prepaid fees on a prorated basis. Request this refund in writing with a deadline (e.g., 14 days).
• Hardware order cancellations: If Keeptruckin bills you for a hardware order and then cancels the order before delivery, they will refund the billed amount. This should happen automatically, but verify with billing within 10 business days.

Warning: Do not assume a refund will appear automatically. Follow up with Keeptruckin in writing within 14 days of your cancellation if you believe you are entitled to a refund. Request proof of refund processing (e.g., confirmation email or transaction reference).

Keeptruckin pricing and plan options in new zealand

Pricing transparency helps you decide whether cancellation aligns with your budget and operational needs.

Current pricing availability and regional variations

Keeptruckin does not publish standard New Zealand pricing (NZD) on its public website. Pricing is typically quoted on a case-by-case basis depending on your fleet size, hardware needs, and contract length. This makes it difficult to compare Keeptruckin with competitors or budget accurately before signing.

Contact Keeptruckin's sales team directly for a quote. When you do, ask for pricing in NZD and confirm whether the quote includes hardware, software, or both. Clarify cancellation terms and minimum contract periods before committing.

Plan structure and typical features

For current NZD pricing, contact Keeptruckin directly or request a demo. Stopee recommends comparing quotes from at least two other fleet management providers (e.g., Samsara, Verizon Connect) before deciding whether to stay with Keeptruckin or switch.

Common mistakes to avoid when cancelling keeptruckin

Cancelling a fleet management subscription involves multiple systems and stakeholders; one misstep can leave you stranded or charged unexpectedly. Learning what goes wrong helps you stay ahead.

Top cancellation traps and how to sidestep them

• Forgetting to give 30 days' notice: If you do not notify Keeptruckin at least 30 days before your renewal date, your subscription auto-renews and you're charged for another cycle. You may then have to cancel twice to actually exit. Always set a calendar reminder 40 days before your renewal date to submit your cancellation request on time.
• Cancelling via app store only: Many users cancel their subscription through Apple or Google but assume this ends their Keeptruckin account. It doesn't. Your account remains active and Keeptruckin may still attempt to charge you via invoice or a backup payment method. Always cancel directly with Keeptruckin support as well.
• Not exporting data before cancellation: Keeptruckin will disable your account access on the cancellation date. If you haven't downloaded your driver logs, vehicle records, and compliance reports beforehand, you lose them forever. Set a monthly export reminder and store backups offline.
• Overlooking leased hardware return instructions: If your telematics devices were leased, Keeptruckin will send return instructions after cancellation. Ignore them at your peril; the company may charge you hundreds of dollars for unreturned or damaged equipment. Return leased hardware within the stated timeframe and keep proof of return.
• Failing to follow up in writing: Phone conversations leave no trail. If you call 1-855-434-3564 and a support rep says "Your cancellation is done," but you receive a bill the following month, you have no proof the agent agreed to cancel. Always get written confirmation via email, even if you speak to someone on the phone first.

Cancellation checklist for keeptruckin

Use this step-by-step checklist to ensure you cancel cleanly and retain all necessary records.

When to escalate and where to complain if keeptruckin refuses to cancel

If Keeptruckin ignores your cancellation request or disputes your refund claim, you have recourse under New Zealand consumer law.

Commerce commission complaint process

The Commerce Commission enforces the Fair Trading Act 1986 and Consumer Guarantees Act 1993. If Keeptruckin engages in misleading conduct (e.g., claiming they never received your cancellation request when you have proof), or if they breach a consumer guarantee (e.g., providing a faulty service), you can lodge a formal complaint.

• Visit www.commerce.govt.nz and select "Complaints"
• Provide your cancellation email, confirmation attempts, billing records, and any communication from Keeptruckin
• Describe the breach and what outcome you seek (cancellation, refund, both)
• The Commission will investigate and may take enforcement action if warranted

Small claims dispute resolution

If you are owed a small refund (typically under NZD 5,000), you can file a claim in the District Court without hiring a lawyer. Prepare your evidence (emails, invoices, screenshots, cancellation notices) and present your case. Stopee advises keeping all documentation for at least two years after cancellation.

Dispute with your bank or card issuer

If Keeptruckin continues to charge you after cancellation, contact your bank or credit card issuer and dispute the charge. Provide your cancellation confirmation and proof that you requested cancellation before the charge date. Your bank can often reverse unauthorized charges within 90 days.

Why thousands of new zealand customers choose to cancel keeptruckin

Understanding why others cancel helps you evaluate whether it's the right move for your fleet.

Common reasons for cancellation

• Cost: Subscription fees and hardware costs add up quickly, and some fleets find competitors offer similar features at lower price points.
• Switching to a local provider: New Zealand fleet operators sometimes prefer platforms with local customer support and data centres to reduce latency and improve compliance with local regulations.
• Poor reporting or user experience: Some users report that Keeptruckin's reporting is inflexible or the mobile app is slow, making daily fleet management frustrating.
• Hardware reliability: If telematics devices fail frequently or lose connectivity, users lose confidence in the entire system.
• Minimal hours-of-service compliance value: Fleets that operate primarily domestically (not crossing borders) may not need the advanced HOS logging that Keeptruckin emphasizes, making the subscription hard to justify.
• Contract terms: Multi-year lock-ins and auto-renewal clauses frustrate users who want flexibility.

Comparison of keeptruckin against similar fleet management platforms

Before you cancel, compare Keeptruckin with alternatives to ensure you're choosing the right fit for your operation.

Pro tip: Request a pilot trial from your preferred alternative platform before cancelling Keeptruckin. This ensures the new system meets your needs without leaving you vulnerable during the transition.

How stopee helps you cancel keeptruckin safely

Navigating cancellation terms, refund policies, and consumer rights can be overwhelming, especially when dealing with a US-based company managing New Zealand operations. Stopee has helped thousands of New Zealand consumers cancel subscriptions cleanly, retain their data, and secure refunds they are entitled to.

Stopee provides step-by-step cancellation guides, templates, checklist and escalation pathways for every major subscription service. When companies ignore your cancellation request or dispute a refund, Stopee shows you how to file a complaint with the Commerce Commission and enforce your consumer rights. Visit Stopee to access free cancellation resources, track your cancellation timeline, and get expert guidance on resolving disputes with any subscription provider.

Key contact information and cancellation address

Use these official channels when you decide to cancel.

Keeptruckin cancellation contact details

• Email (primary method): support@keeptruckin.com
• Phone: 1-855-434-3564 (US number; call during your business hours and note the time zone difference)
• US mailing address for formal termination notices (per Terms of Service): Keeptruckin, Inc., 5757 W. Century Boulevard, Suite 600, Los Angeles, California 90045, USA
• Online account portal: Log into your dashboard and check settings for a self-service cancellation option
• Complaint escalation (if company does not respond): Commerce Commission, New Zealand (www.commerce.govt.nz)

Next steps after cancellation

Once your Keeptruckin subscription ends, select a replacement fleet management platform that aligns with your fleet size, budget, and operational needs. Export and archive all historical data for compliance and audit purposes. If you experience any unexpected charges after the cancellation effective date, contact your bank immediately and lodge a chargeback dispute.

Stopee recommends keeping all cancellation records (emails, confirmations, reference numbers, invoices) for at least two years in case a dispute arises. If Keeptruckin or a debt collector contacts you about unpaid charges after you have proof of cancellation, forward them your cancellation reference number and ask them to cease collection attempts.

Whether you're switching platforms or scaling back your fleet operations, cancelling Keeptruckin should be straightforward when you follow these steps and know your rights. Stopee remains your trusted resource for cancellation guidance, consumer law education, and dispute resolution support across all subscription services in New Zealand. Begin your cancellation today with confidence.