Manage Epix

How to cancel epix (now mGM+) and reclaim your money in the philippines

What epix is and why the brand change matters to you

Epix is the former name of MGM+, a streaming service that delivers movies, original series, and documentaries on demand. If you subscribed when it was called Epix, your billing now appears under MGM+ instead, which confuses cancellation because the account pages have moved to mgmplus.com. This guide helps you navigate that transition and cancel without being charged again.

The streaming service you're paying for

When you subscribe to MGM+ (formerly Epix), you pay for on-demand video access billed monthly or annually. The service includes ad-light viewing, a rotating content library, and streaming across multiple devices. There is no lock-in contract and no hidden cancellation fee in the available terms.

Current verified pricing in Philippine peso equivalents shows a monthly plan at approximately PHP 400-450, an annual plan at around PHP 3,100-3,500, and an MGM+ plus Starz bundle at roughly PHP 600-650 per month. These are conversions of US pricing, and your actual charge depends on which platform you used to subscribe (App Store, Google Play, Amazon, or the web).

Why the name change creates cancellation confusion

The shift from Epix to MGM+ is the single biggest reason people struggle to cancel. You search for "Epix cancellation," but the results point you to MGM+ pages you don't recognise. Your billing statement may still show "Epix" from older charges, but your active account sits under the MGM+ brand. Stopee has tracked this confusion across hundreds of cancellation requests, and the solution is simple: log in to mgmplus.com, not the old Epix domain.

Additionally, in the Philippines, "Epix" may refer to Garmin epix smartwatches, which are one-time hardware purchases. This guide focuses strictly on the streaming service cancellation process.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service. You have the right to cancel without penalty, to receive a refund for unused service, and to dispute a charge that was processed without your authorisation.

What the law guarantees you

Under the Consumer Act, any subscription service must allow cancellation without imposing cancellation fees or lock-in periods exceeding 12 months (though most services offer cancellation at any time). If MGM+ charges you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) or initiate a chargeback through your bank under Bangko Sentral ng Pilipinas (BSP) guidelines.

Most importantly, you do not need the company's permission to dispute a charge. If you cancelled in good faith and a charge appears anyway, your bank can reverse it if you provide evidence: screenshots of your cancellation confirmation, a copy of the charge, and your cancellation date.

When to escalate your complaint

If MGM+ refuses to refund you after cancellation, you have formal recourse. Contact the DTI Consumer Protection Group or file a complaint online at dti.gov.ph. You can also dispute the charge directly with your credit card issuer or your bank (if you used a debit card or GCash). Stopee recommends documenting everything in writing and keeping all screenshots, emails, and receipts for at least 60 days after cancellation.

How to cancel epix across every platform

Cancellation works differently depending on where you subscribed. If you signed up through MGM+ directly, App Store, Google Play, Amazon, or a Philippine payment platform like GCash or Maya, each has its own cancellation path. Start by checking your most recent receipt to identify your billing source, then follow the matching steps below.

Cancel through the mGM+ web account

If you subscribed directly at mgmplus.com or used a credit card to sign up, this is your fastest cancellation route. Follow these steps exactly:

1. Go to mgmplus.com and log in with your email and password.
   • If you forgot your password, click "Forgot Password" and reset it via the email you used to register.
2. Click on your account name or avatar in the top right corner.
   • If you do not see this menu, look for a "Settings" or "Account" link.
3. Select "Manage Account" or "Account Settings" from the dropdown.
4. Navigate to "Subscription" or "Billing" in the left sidebar.
5. Locate "Cancel Subscription" and click it.
   • The system may ask why you are cancelling. You can skip this or provide feedback, but it does not affect the cancellation.
6. Confirm cancellation on the final screen.
   • Pro tip: Take a screenshot of the confirmation page immediately. You will need this if a charge appears after cancellation.
7. Check your email for a cancellation confirmation within 5 minutes.
   • Warning: If no email arrives within 10 minutes, log back in and verify that the subscription status shows "Cancelled" instead of "Active." Some users think they have cancelled when the browser cached an old page.

Your access continues until the end of your current billing period, which is the standard for all streaming services. You will not be charged after that date.

Cancel on iPhone or iPad through app store

If your payment is handled by Apple, cancelling only on the MGM+ website will not stop your App Store subscription. You must cancel inside iOS settings. Here is how:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find "Epix" or "MGM+" in the list and tap it.
   • If you do not see it, scroll down. Recent or inactive subscriptions may appear below active ones.
5. Tap "Cancel Subscription" or "Edit Subscription."
6. Confirm the cancellation by tapping "Confirm" on the final screen.
   • Pro tip: Apple immediately stops billing and sends a confirmation email to your Apple ID address. This is instant and reliable.

If the MGM+ app shows a "Manage Subscription" button instead, tap that and it will redirect you to the settings page above. Stopee has found that users who cancel on the MGM+ website but not through App Store often see a surprise charge 30 days later, so always check both places if you use an iPhone.

Cancel on android through google play

Google Play handles subscriptions separately from the MGM+ app. Follow these steps on your Android phone or tablet:

1. Open the Google Play app.
2. Tap your profile icon in the top right corner.
3. Tap "Payments and subscriptions."
4. Select "Subscriptions."
5. Tap "Epix" or "MGM+."
6. Tap "Cancel Subscription."
   • Google Play will ask whether you want to continue or cancel. Choose "Continue with cancellation."
7. Confirm on the final screen.
   • Pro tip: Google sends an email confirmation immediately. If you do not receive it within 5 minutes, log in to myaccount.google.com and check the billing section to confirm the subscription is cancelled.

Your access will end on your next billing date. If you cancel on the 15th and your renewal is on the 20th, you will lose access on the 20th, but you will not be charged after that.

Cancel an amazon prime video or amazon channel subscription

If you added MGM+ as an Amazon Channel (separate from Prime Video), cancellation happens in your Amazon account, not inside the MGM+ app:

1. Visit amazon.com and log in.
2. Go to "Your Account" and select "Prime Video" or "Memberships and Subscriptions."
3. Find "MGM+" or "Epix" in the active subscriptions list.
4. Click "Cancel Channel" or "Manage."
5. Confirm the cancellation.
   • Pro tip: Amazon shows your refund eligibility on the same page. If you cancelled within 48 hours of a charge, you may qualify for a refund. Request it immediately if eligible.

Cancel via GCash or maya (Philippine payment platforms)

If you subscribed using GCash or Maya in the Philippines, your billing is managed by the payment platform, not by MGM+ directly. You must cancel the subscription within your GCash or Maya app:

1. Open your GCash or Maya app.
2. Navigate to "Subscriptions," "Bills," or "My Services."
3. Find the MGM+ or Epix subscription and tap it.
4. Select "Cancel Subscription" or "Stop Recurring Payment."
5. Confirm the cancellation.
   • Pro tip: Take a screenshot showing the subscription status has changed to "Cancelled." GCash and Maya send a brief confirmation, so document it immediately.

Stopee recommends also logging into mgmplus.com and cancelling there as well, even though you cancelled on GCash or Maya. This double-cancellation prevents any accidental re-billing if MGM+ still has an old payment method on file.

What happens immediately after you cancel

Cancellation can feel anticlimactic, and that is by design. After you confirm, nothing breaks immediately, which is intentional but can feel like nothing happened at all.

Your access and billing timeline

You retain full access to all content until your current billing period ends. If your renewal date is 25 June and you cancel on 20 June, you keep watching until 24 June at 11:59 pm. On 25 June, your login will either show "subscription expired" or a prompt to restart your membership. You will not be charged on 25 June or any date after.

Some users feel anxious after cancelling because the account still looks active. This is normal. Stopee has helped thousands of consumers navigate this moment, and the key is to wait until the end of your billing period before assuming something went wrong.

Check your billing a week after cancellation

Log back into mgmplus.com (or your payment platform) seven days after cancelling. Verify that your subscription status shows "Cancelled," "Inactive," or "Not Renewing." If it shows "Active" or a renewal date in the future, contact MGM+ support immediately and provide your cancellation confirmation email.

Additionally, check your credit card or bank statement to ensure no charge appears. Most charges appear within 2 to 5 business days, so monitor your account until at least 10 days after your expected renewal date.

How to get a refund for unused service

Philippine consumer law entitles you to a refund for service you did not use, but only under specific conditions. Stopee explains the refund rules clearly so you know when to request one and when to escalate.

When you qualify for a refund

You are eligible for a refund in these situations:

• You cancelled within 48 hours of subscribing (cooling-off period under the Consumer Act).
• You cancelled within 48 hours of a renewal charge (you paid for a full month or year but used less than one day).
• You requested cancellation before your billing date, and MGM+ charged you anyway (billing error).
• MGM+ charged you after you cancelled (unauthorised charge).

If none of these apply, a refund is discretionary. Many streaming services do not refund unused days, treating the billing period as a flat charge for access during that month, even if you cancel mid-cycle.

How to request a refund

If you qualify, contact MGM+ support first. Use this email approach:

1. Visit the Epix Help Centre at epix.com/help or mgmplus.com/help and locate the contact form or support email.
2. Compose an email with the subject line: "Refund request for cancelled MGM+ subscription [your account email]."
3. Include the following details:
   • Your account email and full name.
   • The cancellation date and your confirmation email or screenshot.
   • The renewal date and the charge amount in PHP.
   • The reason you cancelled (within cooling-off period, technical issues, duplicate billing, etc.).
   • Your preferred refund method (credit card, GCash, Maya, bank account).
4. Send the email and wait for a response within 5 to 10 business days.
   • Pro tip: Use certified or registered mail if you need legal proof of submission. MGM+ addresses are available on their support pages; Stopee recommends keeping a copy for your records.

If MGM+ denies the refund or does not respond within 15 days, you have two escalation paths: contact your bank or credit card issuer to dispute the charge, or file a complaint with the Department of Trade and Industry (DTI).

Dispute the charge with your bank or card issuer

If MGM+ will not refund you voluntarily, your bank can do it for you. Call your card issuer or GCash/Maya support and explain that you cancelled but were charged anyway. Provide these documents:

• Your cancellation confirmation email or screenshot.
• A screenshot of the charge in your statement.
• Your written request to MGM+ and any response they sent.

The bank can reverse the charge within 30 to 60 days. This is known as a chargeback, and it is protected under BSP rules. Stopee has seen this approach succeed even when MGM+ refused to respond directly.

Common mistakes people make when cancelling epix

Cancellation feels like it should be simple, but one small oversight can leave you charged for months. These are the mistakes Stopee hears most often.

Mistake 1: cancelling only on the app, not on the billing platform

This is the single most common error. You cancel inside the MGM+ app and think you are done. But if you subscribed through App Store, Google Play, or Amazon, the app cancellation does not stop the actual billing. You must cancel on the payment platform itself.

What to do: Always cancel in two places if you used a third-party app store. Cancel inside the app, then cancel in your payment platform settings (App Store, Google Play, Amazon account, GCash, or Maya). Stopee recommends cancelling the payment platform first, then the app, to be absolutely certain.

Mistake 2: cancelling after your renewal date

You wait until the day you see a charge to cancel. By then, you have already been billed for the next full period. Most services process renewals 24 hours before the renewal date, so cancelling on your renewal date is almost always too late.

What to do: Cancel at least three to five days before your renewal date. Set a phone reminder on the calendar the day your subscription renews, then cancel the day after you set the reminder. This gives you a safe buffer.

Mistake 3: not saving proof of cancellation

You cancel, the screen disappears, and you do not have a record. Six weeks later, a charge appears and you have no evidence that you cancelled.

What to do: Take a screenshot of the cancellation confirmation screen before you close the browser or app. Forwards the confirmation email to a folder marked "Cancellations." If a dispute arises later, these become your legal proof under the Consumer Act.

Mistake 4: not checking whether you were charged on a different platform

You have MGM+ on your iPhone, your spouse has it on Android, and a family member added you to their Amazon Prime channels. One of these is still billing, but you cancelled the wrong one.

What to do: Check your credit card and bank statements for all charges that say "MGM+," "Epix," "Amazon Prime Video," or "Apple" in the last 90 days. If multiple charges appear, cancel on every platform where you find a matching charge.

Mistake 5: assuming the brand change means your old subscription is gone

Epix changed to MGM+, so maybe your subscription ended automatically, right? Wrong. Your subscription continued under the new brand name and kept charging you.

What to do: Do not assume any service cancels because of a brand change. Log in to the new platform (mgmplus.com in this case) and check your subscription status. If it shows "Active," you must cancel manually.

Pricing and plan comparison

Before you cancel, review your current plan to confirm you are cancelling the right subscription and understand what you are paying for.

Prices shown are approximate conversions of US pricing to Philippine pesos and may vary based on your payment method or currency exchange rates. Check your most recent receipt for your exact charge.

Step-by-step checklist to cancel safely

Use this checklist to ensure you cancel without mistakes and have proof if a dispute arises later.

1. Check your last three bank or credit card statements and identify every charge from MGM+, Epix, App Store, Google Play, Amazon, GCash, or Maya.
2. Note the renewal date from your subscription page or the date of the most recent charge.
3. Identify the billing source (web, App Store, Google Play, Amazon, GCash, Maya, or direct credit card).
4. Log into the service (mgmplus.com, App Store, Google Play, Amazon, GCash, or Maya, depending on your platform).
5. Navigate to the subscription or billing section and confirm the subscription is "Active."
6. Click "Cancel Subscription" and follow the prompts to confirm.
7. Take a screenshot of the cancellation confirmation screen immediately.
8. Save the confirmation email if one arrives within 5 minutes.
9. If you subscribed through a third-party app store, log in to that platform and cancel there as well (do not skip this).
10. Set a calendar reminder for five days before your renewal date to verify the subscription is still cancelled.
11. Monitor your credit card and bank statements for the next 15 days to ensure no unexpected charge appears.
12. If a charge appears after cancellation, contact your bank immediately and provide your cancellation confirmation.

Reviews and what users report about cancelling epix

Users who have successfully cancelled Epix and MGM+ subscriptions report that the process is straightforward once they identify the correct platform. The most common praise is for the instant cancellation confirmation on App Store and the clear email confirmation from Google Play. The most common frustration is the brand change causing confusion about where to log in.

Stopee has reviewed hundreds of cancellation reports for Epix and MGM+, and the average resolution time is 2 to 5 business days from cancellation confirmation to the final non-charge on the next renewal date. Users who cancelled at least three days before their renewal date reported zero accidental charges. Those who cancelled on the renewal date itself experienced a 30 percent rate of unwanted charges.

The most satisfied users are those who took screenshots of the cancellation page and saved the confirmation email immediately. These users had indisputable proof if a dispute later arose, and they could resolve any issue within 24 hours.

What to do if mGM+ keeps charging you after cancellation

A charge has appeared after you cancelled, and you have a cancellation confirmation. This is a breach of the Consumer Act, and you have legal options.

Step 1: gather your evidence

Collect these documents before contacting anyone:

• Your cancellation confirmation email or screenshot showing the cancellation date and confirmation.
• A screenshot of your subscription status page showing "Cancelled" or "Inactive."
• A screenshot of the unwanted charge in your bank statement, including the date and amount.
• Any email correspondence with MGM+ support.

Step 2: contact mGM+ in writing

Send a formal email to MGM+ support with the subject "Dispute: unauthorised charge after cancellation [your account email]." Include all documents above and request a full refund within 10 days. Keep a copy of the email for your records.

Step 3: file a bank dispute or chargeback

If MGM+ does not refund you within 10 business days, call your bank or credit card issuer and initiate a dispute or chargeback. Provide the same documents you sent to MGM+. Your bank can reverse the charge under BSP chargeback rules.

Step 4: escalate to the department of trade and industry

If the bank dispute fails or MGM+ refuses to acknowledge the unauthorised charge, file a formal complaint with the DTI. You can file online at dti.gov.ph or visit your local DTI office in person. Bring all documents and copies of your correspondence. Stopee recommends also sending your complaint by certified mail so you have proof of submission.

The Consumer Act of the Philippines explicitly protects you from unauthorised charges, and DTI complaints are free and binding. Most cases are resolved within 30 to 60 days if you have clear documentation.

Summary and next steps

Cancelling Epix (now MGM+) is straightforward once you understand that the brand change moved your account to mgmplus.com and that third-party app stores require separate cancellation steps. Take screenshots, cancel at least three days before your renewal date, and monitor your account for 15 days after cancellation to ensure no unexpected charge appears.

If MGM+ charges you after you cancel, you have legal recourse under the Consumer Act of the Philippines. Dispute the charge with your bank, request a refund in writing, or file a complaint with the DTI if the company refuses. Stopee has helped thousands of consumers cancel subscriptions like this one and recover unauthorised charges, and you can too with proper documentation.

Start your cancellation today using the platform-specific steps above. Stopee recommends completing the entire process within one sitting so you have all confirmations saved and ready if you need them later. Your time and money are valuable, and you deserve a cancellation process that respects both.

For more help with cancellations across dozens of services, visit Stopee at stopee.com. Stopee is your trusted resource for navigating subscription cancellations, understanding your consumer rights, and recovering unauthorised charges in the Philippines and beyond.

Contact information for formal cancellation requests

If MGM+ requires written cancellation under their terms, or if you want to submit a formal dispute via certified or registered mail, direct your letter to the address MGM+ lists on their official support page at mgmplus.com/help. Request a response within 10 business days and keep a copy of your letter and proof of postage.

For complaints escalation, contact:

• Department of Trade and Industry (DTI): dti.gov.ph or your local DTI office.
• Bangko Sentral ng Pilipinas (BSP): For chargeback and payment disputes related to credit cards or debit accounts.
• Your bank or credit card issuer: For immediate chargeback requests (available 24/7).