Manage Epix

How to cancel epix (MGM+) in new zealand and protect your rights

What is epix and why you might want to cancel

Epix, rebranded as MGM+, is a subscription streaming service that delivers films, series and original programming to viewers across multiple platforms. The service operates through different channels depending on how you subscribed - directly via the MGM+ app, through Apple, Google Play, Amazon Prime Video Channels, Roku, or your TV provider. Understanding which platform hosts your subscription is the first step toward cancelling smoothly, and Stopee is here to guide you through every stage of that process.

Understanding the service and your subscription

MGM+ offers a rotating catalogue of movies, television shows and exclusive original content. Your access depends entirely on the subscription method you chose. If you signed up through Apple's App Store, you cancel through Apple. If you subscribed via Amazon Prime Video Channels, Amazon handles your cancellation. This fragmented approach means there is no single "cancel" button for all subscribers - the platform matters enormously.

Many New Zealand subscribers discover this only when they try to cancel and find themselves navigating the wrong system. Stopee has helped thousands of New Zealand consumers avoid this frustration by mapping out exactly which platform controls each cancellation method.

Common reasons to cancel mGM+

You might cancel because you have finished watching the content that attracted you, your household has consolidated streaming services, the monthly cost no longer fits your budget, or you are trying out a trial offer that you do not intend to renew. Whatever your reason, your cancellation right is absolute - and it should be straightforward.

Your consumer rights when cancelling epix in new zealand

New Zealand law protects you when you cancel a subscription service, and knowing these rights puts you in control.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, you have the right to receive services of acceptable quality. If MGM+ fails to deliver on its promises - such as promised content not being available, consistent streaming failures, or account access problems - you can raise a dispute and potentially claim a refund or cancellation without penalty. This is separate from your cancellation right; it is a safety net if the service itself fails.

The Commerce Commission, New Zealand's consumer authority, oversees breaches of the Consumer Guarantees Act and unfair contract terms. If Epix or MGM+ refuses to process your cancellation or reverses it without consent, you can escalate a complaint to the Commerce Commission. Stopee recommends documenting all cancellation attempts, confirmations and any refusal emails before escalating.

Your right to cancel and what happens next

You have an unconditional right to cancel your MGM+ subscription at any time. Cancellation does not automatically trigger a refund for the current billing period - most platforms retain payment for the month in which you cancel - but your access continues until the end of that paid cycle. This is standard industry practice and complies with New Zealand consumer law, provided the terms were clear when you subscribed.

If you subscribed through a third-party platform like Apple or Google and that platform has its own refund window (typically 14 to 48 hours after purchase), you may be able to claim a refund through that platform's dispute process, not through MGM+ directly. Stopee recommends checking the specific platform's refund policy before assuming you have lost the money.

How to cancel epix: step-by-step by platform

Your cancellation method depends entirely on which platform controls your subscription.

Cancelling through apple (iPhone, iPad, mac)

If you subscribed via the Apple App Store, you must cancel through your Apple account settings. Apple does not allow app developers to process cancellations; Apple handles all subscription management.

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the Settings screen.
3. Select Subscriptions.
4. Find and tap Epix or MGM+ in the list.
5. Tap Cancel Subscription.
6. Confirm your cancellation when prompted.

Pro tip: Apple often offers a short "save" prompt after you tap Cancel, offering discounts or free trial extensions. If you are certain you want to cancel, do not accept these offers - they restart your subscription on a new cycle. Stopee has seen consumers accidentally re-subscribe at this step.

Cancelling through google play (Android)

Android subscribers using the Google Play Store follow a similar path to Apple, with steps adapted for Google's interface.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and Subscriptions.
4. Tap Subscriptions.
5. Tap Epix or MGM+.
6. Tap Cancel Subscription and confirm.

Warning: Uninstalling the MGM+ app does not cancel your subscription. Google Play continues billing even if the app is no longer on your device. You must cancel within the Play Store settings explicitly.

Cancelling through amazon prime video channels

If you added MGM+ as a channel to your existing Prime Video membership, Amazon handles the cancellation as a separate transaction from your Prime subscription.

1. Visit Amazon.co.nz and log in.
2. Navigate to Your Account (top-right menu).
3. Select Memberships and Subscriptions (or Manage Your Prime Video Channels, depending on your account interface).
4. Locate the Epix or MGM+ channel tile.
5. Click Cancel Channel or Manage Channel and select Cancel.
6. Confirm the cancellation.

Pro tip: Amazon displays your next billing date prominently on the cancellation screen. Verify this date before confirming - you will retain access until that date, then MGM+ access stops. Your Prime Video membership continues unaffected.

Cancelling through roku

Roku device owners manage subscriptions through the Roku web portal, not the device itself.

1. Visit my.roku.com and log in to your Roku account.
2. Select Subscriptions from the menu.
3. Find MGM+ or Epix in your active subscriptions list.
4. Click Manage or Unsubscribe next to it.
5. Confirm the cancellation.

Warning: Do not assume cancelling the Roku app itself cancels your subscription. The app is separate from the billing system. You must use my.roku.com to actually stop the recurring charge.

Cancelling directly through MGM+/Epix website or app

If you subscribed directly with MGM+ (less common but possible), cancellation may be available within the MGM+ app or at mgmplus.com. However, this method often does not work for subscriptions billed through third parties.

1. Log in to your MGM+ account at mgmplus.com or open the MGM+ app.
2. Go to Account Settings or Subscription.
3. Look for a Cancel Subscription or Manage Subscription option.
4. Follow the prompts to confirm cancellation.

Pro tip: If you cannot find a cancel option in the MGM+ app or website, it means you subscribed through a third party (Apple, Google, Amazon, Roku, or your cable provider). Return to that platform to cancel. Stopee recommends checking your original confirmation email to identify which platform processed your signup.

What happens immediately after you cancel

Cancellation can feel anticlimactic because nothing dramatic happens right away - and that is by design.

Access and viewing after cancellation

When you cancel, you retain full access to MGM+ content until the end of your current billing cycle. If your next billing date is 15 April, you can continue watching until 14 April at 23:59. The next day, your access stops permanently. This grace period is standard across all platforms and protects you from losing immediate access to content you have already paid for.

Some platforms (particularly Apple and Google) process cancellations instantly but honor the paid period through its end. Others show a "cancelled" status in your account but continue streaming uninterrupted. In either case, you keep access until the billing cycle closes.

Preventing accidental resubscription

After cancellation, your subscription does not renew automatically. However, your account information remains in the system. If you log back into MGM+ during your grace period and the app prompts you to "reactivate" or "resume," do not tap it unless you intend to restart billing. Stopee has seen consumers accidentally resubscribe by tapping prompts they thought were just account recovery screens.

Your saved watchlist and account data

Your watched shows, ratings, watchlist and account preferences may persist for a period even after cancellation, depending on the platform. This varies: Apple typically deletes app data after a few months; Amazon may preserve it longer. If you re-subscribe later, some data may restore, but do not count on this. Treat cancellation as permanent for planning purposes.

Refund policy: what you will and will not recover

Refunds for MGM+ are complicated because the refund rules depend on the platform, not on MGM+ itself.

The standard no-refund model

MGM+ does not offer prorated refunds or partial-month rebates. If you cancel on day 5 of a 30-day billing cycle, you do not receive 25 days' worth of credit. This is standard for streaming services and is permitted under New Zealand law provided the terms were transparent when you subscribed. You retain access until the end of the paid period, and that access is considered your refund equivalent.

Cancelling immediately after a renewal does not trigger a refund either. If your subscription renews on 1 April and you cancel on 1 April at 10:00 AM, you have paid for April and you retain access through 30 April. The payment is non-recoverable through MGM+ itself.

Platform-specific refund windows

However, the platform you subscribed through may have its own refund policy, and this can override MGM+'s policy:

• Apple: Offers a 14-day refund window for most app subscriptions, measured from the billing date. If you cancel and request a refund within 14 days of a charge, you may recover the payment. Contact Apple Support at reportaproblem.apple.com.
• Google Play: Provides a 48-hour refund window from the billing date. Open the Play Store, go to Payments and Subscriptions, select the charge, and tap Request Refund.
• Amazon Prime Video Channels: Amazon allows refund requests within 48 hours of a charge. Contact Amazon Support via your account.
• Roku: Refund eligibility depends on when you cancel relative to your billing date. Cancelling before a charge processes is cleaner than requesting a refund after.

Pro tip: If you want a refund, do not contact MGM+ directly - contact the platform (Apple, Google, Amazon, Roku) where you subscribed. MGM+ has no refund authority for third-party subscriptions. Stopee recommends requesting a refund through the platform within 48 hours of a charge you dispute.

Trial subscriptions and promotional offers

If you subscribed using a free trial or promotional offer and cancelled during the trial, you should not be charged at all. If you were charged, dispute the charge immediately through the platform. If you cancelled after the trial ended and the first paid charge was processed, you are outside the grace period and refund requests may be refused, though it is worth trying within 48 hours of the charge.

Pricing and billing cycle information

Understanding what you are paying for helps you decide when to cancel and avoid unexpected charges.

Prices and availability fluctuate, so verify current pricing on mgmplus.com or your subscription platform before re-subscribing.

Common mistakes that cost you money

Cancelling feels straightforward, but small missteps often lead to unwanted charges or lost refund opportunities.

Mistake 1: cancelling through the wrong platform

The most frequent error Stopee sees is cancelling through the MGM+ app or website when the subscription is actually billed through Apple, Google, or Amazon. The cancellation appears to succeed in the app but the charge continues because the billing relationship lives on the third-party platform. Verify your original signup method (check your confirmation email or bank statement) before cancelling. If you are unsure, try the MGM+ app first; if no cancel option exists, your subscription is third-party and you must cancel there.

Mistake 2: uninstalling the app instead of cancelling

Deleting the MGM+ app from your device does not cancel the subscription. Your payment method on file continues to be charged monthly. You must explicitly cancel within the billing platform's settings. Stopee recommends taking a screenshot of your cancellation confirmation to prove you followed through.

Mistake 3: accepting "save" offers during cancellation

Apple and some other platforms show discount or free-trial offers after you tap Cancel. These are designed to convince you to stay, and accepting them restarts your subscription on a new billing cycle. If you are certain you want to cancel, ignore these offers entirely. Do not tap Accept unless you genuinely want to continue.

Mistake 4: cancelling after the renewal date

If you cancel after your subscription has already renewed, the charge for the new cycle is typically non-recoverable unless you request a refund within the platform's grace window (48 hours for most platforms, 14 days for Apple). Mark your calendar for 2-3 days before renewal if you know you want to cancel, so you can act before the charge posts.

Mistake 5: not requesting a refund when eligible

Many New Zealand subscribers assume they cannot recover a charge once it posts. In reality, Apple (14 days), Google (48 hours), and Amazon (48 hours) all allow refund requests within set windows. If you discover an unwanted charge, request a refund immediately through the platform. Stopee has helped consumers recover hundreds of dollars by pushing back on charges within these windows.

Tracking your cancellation and keeping proof

Documentation protects you if a dispute arises.

Before you cancel

Take a screenshot of your subscription details, including the service name, billing date, price and next renewal date. This creates a record of what you cancelled and when. Keep your original signup and confirmation emails in a folder for reference.

After you cancel

Capture a screenshot of the cancellation confirmation screen showing that your subscription is now cancelled or marked for termination. Note the date and time of cancellation. If the platform sends a confirmation email, save it. This evidence proves you cancelled if a charge mysteriously appears later or if you need to dispute with the platform.

If charges continue after cancellation

Check your bank or credit card statement 5-7 days after cancellation to confirm the charge did not post. If it did, gather your cancellation proof and contact the platform immediately. If the platform refuses to refund, escalate to Stopee for guidance on dispute escalation - your bank or credit card issuer may reverse the charge as an unauthorized transaction if the platform will not cooperate.

Comparing mGM+ to other streaming services

If you are cancelling MGM+ but want to keep streaming, this comparison helps you choose a replacement.

Each service has different cancellation procedures, so if you switch, familiarise yourself with the new platform's process before you subscribe.

Consumer protection checklist for cancellation

Use this checklist to ensure you cancel correctly and retain all your rights.

1. Identify which platform (Apple, Google, Amazon, Roku, MGM+ direct) processed your subscription.
2. Log into your subscription account on that platform.
3. Take a screenshot of your current subscription status, billing date and price.
4. Navigate to the correct cancellation section and select Cancel Subscription.
5. Do not accept any "save" offers or discounts offered as part of the cancellation flow.
6. Confirm the cancellation and note the date and time.
7. Take a screenshot of the cancellation confirmation message.
8. Save any confirmation email the platform sends.
9. Check your bank or credit card statement 5-7 days later to confirm no new charge posts.
10. If a charge does appear, gather your cancellation proof and contact the platform for a refund within 48 hours (or 14 days for Apple).
11. If the platform refuses, contact Stopee for guidance on escalation options.

What to do if cancellation goes wrong

Stopee has seen cancellations fail silently, leaving customers charged months after they thought they had cancelled.

Scenario: the charge posts after cancellation

If you receive a statement showing a charge after cancellation, your cancellation may not have processed, or a system error occurred. First, verify that you are checking the correct platform (the one where you actually subscribed, not just where you watch). Log back in and check your subscription status. If it shows Active, attempt cancellation again. If it shows Cancelled, your payment system may have a delay; wait 48 hours and check again. If a charge truly posts after confirmed cancellation, contact the platform's customer support with your cancellation proof. If they refuse to refund, file a dispute with your bank or credit card provider.

Scenario: cancellation confirmation never arrives

Some platforms fail to send cancellation emails. If you did not receive confirmation after cancelling, log back into your account and check your subscription status. If it shows Cancelled, your cancellation succeeded regardless of the missing email. If it still shows Active, cancellation did not stick and you should try again. Take a screenshot this time and save the confirmation message that appears on-screen.

Scenario: the platform says the subscription does not exist

If you try to cancel and the platform cannot find your subscription, it may mean you subscribed on a different account (e.g., a partner's email) or a different platform entirely. Check your bank or credit card statement for the exact charge description and merchant name. This tells you which platform is actually billing you. Log into that account and try cancelling there.

When to escalate to the commerce commission

If a platform refuses to honour your cancellation request or reverses a refund without justification, and your attempts to resolve the dispute directly have failed, you can lodge a complaint with the Commerce Commission. The Commission oversees unfair contract terms and non-compliance with the Consumer Guarantees Act. Stopee recommends having all documentation ready: your cancellation proof, the platform's refusal emails, and copies of disputed charges. The Commerce Commission takes these complaints seriously, particularly if a company is systematically refusing cancellations or improperly billing customers.

Final thoughts: taking control of your subscriptions

Cancelling MGM+ or Epix should not be stressful. You hold all the power: you can cancel whenever you choose, your access continues through the end of your paid period, and if a charge is incorrect or unauthorised, you have legal tools to dispute it. Stopee empowers New Zealand consumers by demystifying the cancellation process and pushing back against dark patterns and hidden refund policies. Whether you are cancelling because you have finished the content, the cost no longer works for your budget, or you have simply moved on to another streaming service, you deserve a clear, straightforward exit.

Keep your confirmation emails, take screenshots at every stage, and do not hesitate to escalate if a platform refuses to cooperate. Stopee has helped thousands of consumers cancel subscriptions, recover lost refunds and push back against unfair billing practices. If your cancellation runs into trouble, Stopee's guides and escalation support are here to help you regain control.

Contact and escalation resources

MGM+/Epix support

While MGM+ has no physical mailing address dedicated to New Zealand consumer complaints, you can report issues through your subscription platform's support channels (Apple Support, Google Play Support, Amazon Customer Service, or Roku Support). For general MGM+ inquiries, Stopee recommends visiting mgmplus.com and using the help or contact section, though resolution may be slow.

New zealand consumer protection escalation

If a subscription platform refuses to process your cancellation or honour a refund within the applicable grace window, escalate your complaint to the Commerce Commission at www.comcom.govt.nz. The Commission investigates unfair contract terms, misleading billing practices and breaches of the Consumer Guarantees Act. Provide your cancellation proof, communications with the platform, and details of disputed charges. Stopee recommends filing a complaint if a company has clearly breached your consumer rights.

Your right to cancel is not negotiable. Stopee stands with New Zealand consumers in holding platforms accountable for fair and transparent cancellation processes.