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Cancel Warhammer+: The Right Way
How to cancel warhammer+ in new zealand: step-by-step guide and your consumer rights
What is warhammer+ and why you might want to cancel
Warhammer+ is a subscription service run by Games Workshop, giving you access to video content, digital tools, and exclusive in-game benefits. You can stream Warhammer TV, unlock special apps, and receive occasional free miniatures depending on your plan and region.
The service works across web, iOS, and Android platforms, though billing varies by where you signed up. If you have subscribed through Apple's App Store or Google Play, those companies handle your payments. If you purchased directly via the web, Games Workshop manages your renewal.
You might be cancelling because the content no longer suits your interests, you want to pause your hobby spending, or you discovered unexpected charges. Whatever your reason, Stopee is here to walk you through every step so you can take back control of your subscription without frustration.
When cancellation makes sense
Cancel Warhammer+ if you no longer play Warhammer games, find the video content repetitive, or simply want to free up budget. Many subscribers cancel after discovering they prefer in-person gaming communities or physical hobby content over digital streaming.
You might also cancel if you notice your subscription renewed without clear notification, or if the regional pricing in New Zealand no longer feels fair. Stopee recommends reviewing your usage every three months - if you have not opened the app in that time, cancellation is likely the right move.
Your consumer rights under new zealand law
The consumer guarantees act protection
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase digital services like Warhammer+. The law requires that the service must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe.
If Games Workshop fails to deliver the streaming service, the app crashes frequently, or you cannot access content you paid for, you have grounds to request a refund or cancellation without penalty. This protection applies whether you bought through Apple, Google, or directly from Games Workshop.
Your rights when cancelling
You have the right to cancel without giving a reason, though refunds are not automatic - you must request them. If you cancel within 14 days of purchase (often called a "change of mind" window), digital services should typically be refunded unless you have already downloaded or used significant content.
Keep records of your purchase email, receipt, and the date you signed up. Stopee advises taking screenshots of your subscription status and any billing charges before you cancel, as these become crucial if you need to dispute a charge or request a refund later.
Warhammer+ pricing in new zealand
Current subscription plans
| Plan | Price (NZD) | Billing cycle | Key benefits |
|---|---|---|---|
| Warhammer+ standard | $14.99 | Monthly | Full Warhammer TV access, exclusive apps |
| Warhammer+ annual | $119.99 | Yearly | Full access plus free miniature after one month |
| Warhammer+ free tier | Free | No renewal | Limited video content, community access |
Pricing may shift depending on your platform (App Store, Google Play, or web). Check the official Warhammer+ FAQ or your app's subscription settings to confirm your exact plan and next renewal date before you cancel.
How to cancel warhammer+ on your platform
Cancel via apple app store (iOS)
If you signed up through your iPhone, iPad, or Apple device, you must cancel through Apple's system. This is the safest method because Apple handles the billing and will stop all future charges immediately upon cancellation.
- Open the Settings app on your Apple device.
- Tap your name or Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap Warhammer+.
- Tap Cancel Subscription and confirm when prompted.
- You will receive an on-screen confirmation; take a screenshot for your records.
Pro tip: Apple allows you to cancel and still retain access until your current billing period ends. You do not lose any paid time.
Warning: If you see "Free Trial" in your subscription details, cancelling immediately will end any trial period. If you have only just started a trial, wait until the trial expires naturally to avoid losing access early.
Cancel via google play store (Android)
Android users who purchased through Google Play must navigate Google's subscription system. The process is straightforward and stops future charges within one to two business days.
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Tap Warhammer+.
- Tap Cancel subscription and follow the prompts to confirm.
- Google will send you a confirmation email; save this for your records.
Pro tip: You can view your cancellation date and remaining access period in the same Subscriptions menu before you cancel. Write down this date so you know exactly when your service ends.
Warning: Past charges are not automatically refunded when you cancel through Google Play. You must request a refund separately if you believe you were charged in error (see the refund section below).
Cancel via the myWarhammer web account
If you purchased Warhammer+ directly from Games Workshop's website, you may be able to cancel through your myWarhammer account. This method is less common because not all accounts display a self-service cancellation option.
- Visit the Warhammer website and sign in to your myWarhammer account.
- Navigate to Account Settings or Subscriptions (this section may be labeled differently).
- Look for your active Warhammer+ subscription in the list.
- If a Cancel option appears, click it and confirm when prompted.
- You should receive a confirmation email immediately.
Pro tip: If you cannot see your subscription listed in myWarhammer, Games Workshop may be managing your renewal through a third-party billing service. In this case, move straight to contacting customer support (see next section).
Cancel by contacting games workshop support
If the self-service methods do not work, or if you purchased through an older account or regional version of the service, contact Games Workshop's customer support team directly. This is also your route if you need to cancel and request a refund at the same time.
- Visit the Games Workshop support portal and select Submit a Request.
- Choose Warhammer+ as the topic (or Subscriptions if not available).
- Write a clear message: "I want to cancel my Warhammer+ subscription effective immediately."
- Include your myWarhammer email address, account username, and the platform you used to subscribe (iOS, Android, or web).
- Attach a copy of your most recent receipt or billing confirmation if you have one.
- Submit the request and note the ticket number provided.
- Games Workshop typically responds within 24 to 48 hours.
Pro tip: Always submit a support request during New Zealand business hours (NZDT/NZST). Include your order number or transaction ID if available; this speeds up the process dramatically.
Warning: Do not simply stop using the app or assume inactivity will cancel your subscription. Warhammer+ will continue to renew and charge you until you formally cancel through one of the methods above.
What happens after you cancel warhammer+
Access and billing after cancellation
When you cancel, your subscription stops renewing but you keep access until the end of your paid billing period. This is called access through the final renewal date, and it applies across all platforms.
Your exact cutoff date depends on when your next renewal was scheduled. If you paid monthly on the 15th and cancel on the 10th, you retain access until the 15th of next month. If you paid annually, you keep access until the same date next year.
Games Workshop and the app store providers (Apple and Google) will not charge you again after cancellation. However, you should monitor your bank statement for 7 to 10 days after cancellation to confirm no stray charges appear.
Your account and data after cancellation
Cancelling your Warhammer+ subscription does not delete your myWarhammer account or erase your purchase history. Your profile, any in-game progress, and saved content remain intact.
If you want to delete your entire myWarhammer account (not just the subscription), you must request this separately through customer support. Account deletion is permanent and cannot be reversed, so consider carefully before pursuing this step.
Reactivating your subscription
You can resubscribe to Warhammer+ at any time by returning to the app store or myWarhammer and purchasing a new subscription. Your account will be restored immediately, though you will not be credited for the time you were cancelled.
Refunds: what you need to know
Refund eligibility and timelines
Refunds for Warhammer+ are not automatic, and eligibility depends on when you cancel and which platform you used. The good news is that New Zealand's Consumer Guarantees Act gives you leverage if the service failed to deliver as promised.
For subscriptions purchased within the last 14 days and not yet used extensively, you typically have grounds for a refund under a "change of mind" provision. However, if you have downloaded content or used significant app features, the refund claim becomes weaker.
| Scenario | Refund likelihood | Next step |
|---|---|---|
| Cancelled within 14 days, no content downloaded | High | Request refund via app store or support |
| Cancelled within 14 days, content downloaded | Medium | Request refund and explain reason |
| Cancelled after 14 days | Low (unless service failed) | Request refund if service is broken or inaccessible |
| Charged after cancellation request | High | Dispute charge with bank or app store immediately |
How to request a refund
Your refund method depends on where you purchased. Follow the correct path for your platform to avoid delays.
For iOS (Apple App Store): Open the App Store app, tap your profile icon, select Purchase History, find the Warhammer+ charge, tap the three-dot menu, and select Report a Problem. Describe why you want a refund and submit. Apple will respond within 48 hours in most cases.
For Android (Google Play): Open Google Play, tap your profile icon, select Payments and Subscriptions, go to Purchases, find the Warhammer+ charge, and tap Report a Problem. Google processes refund requests within 24 to 72 hours.
For web purchases: Contact Games Workshop support via Submit a Request. Include your email, order number, and a clear explanation: "I purchased Warhammer+ on [date] and request a refund because [reason]. I have not accessed significant content and cancel within 14 days." Games Workshop responds within one to three business days and typically processes refunds within 30 days.
Pro tip: If your refund request is denied, you can escalate to your bank as a chargeback or dispute. Stopee recommends this if Games Workshop or Apple/Google refuses and you have clear evidence you cancelled within the 14-day window.
Common mistakes people make when cancelling warhammer+
Mistakes to avoid
Cancelling a subscription feels straightforward, but one misstep can leave you charged for weeks longer than intended. Knowing the traps now saves you frustration and money later.
The biggest mistake is cancelling through the wrong platform. If you subscribed via Apple but try to cancel on the web or Google Play, the cancellation will not work - your subscription keeps renewing. Always cancel where you bought it. Check your original receipt email to confirm.
Another common error is assuming the app will notify you of your cancellation. It will not. You must take screenshots of the cancellation confirmation and note your final access date. Stopee strongly advises setting a phone reminder for three days before your access ends, so you know exactly when you lose entry.
Many people also forget to check for past overcharges before cancelling. If you were charged twice in a single month or renewed twice in quick succession, request a refund for those erroneous charges when you submit your cancellation request. This prevents money from being lost.
Do not assume that cancelling the app subscription will stop charges from a web account, or vice versa. If you have multiple logins across platforms, verify which one is active and charge you each month. Cancel each one separately.
Checklist: before you cancel warhammer+
Use this checklist to prepare and protect yourself before you cancel. Stopee recommends completing every step to avoid disputes later.
- Find your original purchase receipt and note the date, amount, and platform (App Store, Google Play, or web).
- Check your myWarhammer account or app to confirm your next renewal date and plan cost.
- Download or screenshot your current subscription status, including the plan name and billing cycle.
- Review your bank or credit card statement for the last three months of charges to spot any errors or duplicate billings.
- Decide whether you want a refund (if eligible) or just want to stop future charges.
- Note the exact date you are cancelling so you can verify your cancellation confirmation against your records.
- Take a screenshot of the final cancellation confirmation and save it to a folder.
- Set a calendar reminder for your final access date so you do not lose content unexpectedly.
- Monitor your bank statement for seven days after cancellation to confirm no new charges appear.
Stopee helps you take control of your subscriptions
Why stopee is your trusted cancellation guide
Subscription services like Warhammer+ rely on thousands of users forgetting to cancel or struggling through confusing platforms. That is exactly why Stopee exists.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights without frustration. Our guides walk you through every step on every platform, flag common mistakes before you make them, and back up your decisions with real consumer law.
Whether you are cancelling Warhammer+ today or managing dozens of other subscriptions, Stopee gives you the clarity and confidence to take control. We do not work for Games Workshop or any service provider - we work for you.
After you cancel Warhammer+, explore Stopee.com to audit your other subscriptions. Many New Zealanders discover they are paying for services they have forgotten about or no longer use. A quick review often saves hundreds of dollars per year.
Contact details and escalation
If Games Workshop refuses to cancel your subscription or denies your refund, your next step is escalation.
Games Workshop customer support address (UK, used for New Zealand inquiries): Games Workshop Ltd, Willow Road, Nottingham, NG2 4AD, United Kingdom. Email support is available through the Submit a Request portal on their website.
If Games Workshop does not respond within 21 days or refuses your refund unjustly, contact the New Zealand Commerce Commission (https://www.comcom.govt.nz/) to lodge a complaint about unfair contract terms or misleading conduct.
For payment disputes, contact your bank's dispute team and request a chargeback. Your bank has up to 120 days from the charge date to reverse an unauthorized or disputed payment.
Stopee.com has helped thousands of New Zealand consumers navigate subscription cancellations and consumer disputes. Bookmark our site and return whenever you need clarity on any service. Your wallet will thank you.