Manage Flohoops

How to cancel flohoops and stop being charged after you unsubscribe

What flohoops is and why you might need to cancel

Flohoops is a basketball streaming service owned by FloSports, a sports media company based in Austin, Texas. When you subscribe to Flohoops, you are actually buying access to the entire FloSports network, which includes basketball content alongside other sports. This matters for cancellation because your billing and account controls live under FloSports, not a standalone Flohoops platform.

Many Philippine users who search "cancel Flohoops" assume they bought a basketball-only plan. In reality, you are paying for full network access, which is why the monthly charge feels steep compared to single-sport services like NBA League Pass or ESPN+. Understanding this structure is your first step toward a smooth cancellation at Stopee.

The flohoops subscription covers what content

Your Flohoops subscription unlocks live basketball events, recorded replays, original programming, player interviews, and premium sports coverage across the wider FloSports platform. The service is designed for serious basketball fans who want deep access beyond what free streaming offers. However, the multi-sport positioning means you are paying for content beyond just basketball.

Where philippine users subscribe and how that affects cancellation

Flohoops subscribers in the Philippines use three main channels: the FloSports website, the Apple App Store, or Google Play. This is critical information because the cancellation method depends on where your charge originates. If you subscribed through the App Store, your cancellation must happen inside Apple's subscription settings, not on the Flohoops website. Stopee emphasizes this point because many users cancel in the wrong place and continue getting billed.

Flohoops pricing in the philippines

Pricing varies depending on your subscription channel and currency conversion. Here is what Philippine users actually see:

The App Store pricing is most reliable for Philippine billing because it reflects actual local charges. If you subscribed via web, your charge may appear in PHP or USD depending on your payment method. Most Philippine users who pay with GCash, Maya card, or a local credit card see PHP amounts on their statements.

Should you cancel flohoops right now

You might cancel Flohoops for several valid reasons, and Stopee recognizes that cancellation is often the right choice.

Reasons philippine users cancel most often

• You no longer follow basketball regularly or the local teams you wanted to watch.
• The monthly cost has become unaffordable or duplicates other streaming services.
• You discovered unexpected charges after a free trial ended.
• You signed up for a specific event that has already aired.
• You prefer free alternatives like YouTube or local sports broadcasts.
• You received a charge from an old account you forgot you activated.

Reasons to keep flohoops

• You actively watch live basketball games and replays multiple times per week.
• You want premium original content unavailable elsewhere.
• You are a serious fan of a specific team or league covered extensively on FloSports.
• You value the sports variety beyond just basketball.

How to cancel flohoops without getting charged again

Cancellation works differently depending on where you subscribed, so start by identifying your billing source before you cancel.

Step one: find proof of your subscription before you cancel

Gather documentation before you hit cancel. Save a screenshot of your Account Details page, your Subscription tab, and your next billing date. Open your email and search for receipts from FloSports, Apple, or Google Play. If you paid with a credit card or digital wallet, open your banking app and note the exact merchant name and billing date. This proof protects you if you need to request a refund or dispute a charge with your bank later.

1. Take a screenshot of your Account Details and Subscription information.
   • Include your current plan level, price, and next billing date.
   • Save this image in a folder titled "Cancellations" for your records.
2. Search your email for the most recent Flohoops or FloSports receipt.
   • Look for sender names such as "FloSports", "Apple ID Billing", or "Google Play".
   • Save or screenshot the date and amount.
3. Check your bank or digital wallet app for merchant name and charge date.
   • Note whether the charge came from FloSports Inc, Apple, or Google.
   • Record the PHP amount and exact date.
4. Note your next renewal date in your phone calendar.
   • Set a reminder for one day before renewal so you can confirm cancellation worked.

Step two: cancel through the FloSports website if you subscribed there

If you signed up for Flohoops on the web at flohoops.com or signed in using your computer, follow this process. Your access stays active until the end of your current billing cycle, so cancellation only stops the next charge.

1. Go to flohoops.com or the FloSports website and log in with your email and password.
   • If you forget your password, click "Forgot password" and follow the email link.
2. Navigate to your Account Settings.
   • This is usually located in the top-right corner under your profile icon or username.
   • Look for "My Account", "Settings", or "Account Details".
3. Find the Subscription or Billing section.
   • This should show your current plan, price, and next renewal date.
   • If you do not see a clear cancellation button, contact support before proceeding.
4. Click "Cancel subscription" or "Manage subscription" and confirm your cancellation.
   • The system may ask why you are canceling; answer honestly if you want.
   • You may see an offer to reduce your plan instead; ignore it if you truly want to cancel.
5. Take a screenshot of the cancellation confirmation page.
   • Note the confirmation number or date if one appears.
   • Save this image as proof.
6. Wait for a cancellation confirmation email within 24 hours.
   • If you do not receive one after 48 hours, contact support with your screenshot.

Pro tip: Open your Account Settings one week before your expected renewal date. If you wait until the day of renewal, you may be charged before your cancellation takes effect.

Step three: cancel if you subscribed through the apple app store

Many Philippine users subscribe through the App Store on their iPhone or iPad. This is a separate cancellation path because Apple controls your subscription, not FloSports. You must cancel inside Apple's settings, not on the Flohoops app or website.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Flohoops app.
2. Tap your name at the top of the Settings screen.
   • This opens your Apple ID account page.
3. Select "Subscriptions".
   • You will see all active and expired subscriptions tied to your Apple ID.
4. Find "Flohoops" or "FloSports" in the list and tap it.
   • If you see "FloSports+" or similar, that is the one to tap.
5. Tap "Cancel subscription" at the bottom of the screen.
   • You may see options like "Edit", "Turn off auto-renewal", or "Cancel"; select the cancel or turn-off option.
   • Do not select "Upgrade" or "Change" unless you want to switch plans instead.
6. Confirm your cancellation by tapping "Confirm" when prompted.
   • A message will appear saying "Expires on [date]"; that is correct.
7. Take a screenshot showing the subscription status now says "Expired" or "Will expire on [date]".
   • This is your proof of cancellation.

Warning: Canceling the Flohoops app itself does not cancel your subscription. You must follow the Apple Settings path above. Stopee has seen hundreds of Philippine users delete the app thinking they had canceled, only to be charged a month later.

Step four: cancel if you subscribed through google play

Android users in the Philippines who signed up through Google Play must cancel there, not in the Flohoops app or on the website.

1. Open the Google Play app on your Android phone or tablet.
   • If you do not have the app, download it from the Play Store.
2. Tap your profile icon in the top-right corner.
   • This is usually a small circle with your initial or photo inside.
3. Select "Manage your Google Account".
   • A new screen will open with several tabs.
4. Tap the "Payments and subscriptions" tab.
   • If you do not see this tab, go back and look for "Subscriptions" directly in the Play Store menu.
5. Select "Subscriptions".
   • You will see all your active and past subscriptions.
6. Find "Flohoops" or "FloSports" and tap it.
   • The subscription details page will open.
7. Tap "Cancel subscription".
   • Google Play may ask why you are canceling; you can skip this question.
8. Confirm your cancellation.
   • You will see a confirmation message with an expiration date.
9. Take a screenshot of the final screen showing cancellation status.
   • Save this as proof.

Step five: contact flohoops support if cancellation fails

If you follow the steps above and cannot find a cancel button, or if you see an error, contact Flohoops support directly. Stopee recommends contacting them before your next billing date so they can process your cancellation manually if the self-serve option is broken.

1. Visit the FloSports or Flohoops website and look for a "Help" or "Support" link.
   • This is usually in the footer of the page.
2. Click "Contact Us" or open the support chat.
   • Most support channels are available during US business hours.
3. Explain that you want to cancel your Flohoops subscription and that self-serve cancellation is not working.
   • Provide your email address, account name, and subscription start date.
   • Attach a screenshot of your Account Settings page and any error messages.
4. Ask for a cancellation confirmation email with the date and confirmation number.
   • This protects you if you are charged again.
5. If support does not respond within 48 hours, escalate to your bank or digital wallet provider to dispute the charge (see "Your consumer rights" section below).
   • You can dispute a charge with your bank even if Flohoops support is slow.

What happens after you cancel flohoops

Many Philippine users worry about what happens to their account and data after cancellation. Here is exactly what you can expect.

Your access during the grace period

Your Flohoops access remains active until the end of your current billing cycle. If you cancel on the 15th of a month and you renew on the 28th, you can still watch until the 28th. This is called a "paid-through" cancellation, and it is standard across streaming services in the Philippines.

Your account and saved data

Flohoops does not clearly state whether your account stays active or deletes after cancellation. Your saved shows, preferences, and watchlist may persist for a period, but Stopee recommends downloading or screenshotting anything important before your access ends. If you resubscribe later, your account may restore, but this is not guaranteed.

Your next billing date

Set a calendar reminder for one day after your stated expiration date. Log into your account and verify that no new charge has appeared. If you subscribed through Apple or Google Play, check your phone settings to confirm the subscription status still shows "Expired" or "Will expire on [date]". This simple check prevents surprise charges.

Refunds and chargebacks for flohoops in the philippines

You may be eligible for a refund if you cancel within a specific window or if you are charged after cancellation. Stopee explains your refund rights clearly.

When you can request a refund

Flohoops does not publicly advertise a refund window. However, Philippine consumer law (Republic Act No. 7394, the Consumer Act of the Philippines) gives you the right to cancel within reasonable timeframes. If you subscribed fewer than 7 days ago and have not used the service significantly, you may have grounds for a refund. Additionally, if you are charged after cancellation or if you are charged fraudulently, you have the right to dispute that charge.

How to request a refund from flohoops

1. Contact Flohoops support directly and explain why you want a refund.
   • State the exact charge date, amount, and whether you were charged after cancellation.
   • Attach screenshots of your cancellation confirmation.
2. Ask for a refund in writing and request a written response within 7 days.
   • Email is better than chat because you have a paper trail.
3. If Flohoops refuses or does not respond within 7 days, proceed to a chargeback (see below).
   • Do not wait weeks for support if they are not responding.

Dispute a charge with your bank or digital wallet

If Flohoops will not refund you or will not respond, you can dispute the charge directly with your bank or payment provider. This is called a chargeback or payment dispute.

1. Open your bank app or go to your bank's website and log in.
   • Find the Flohoops charge in your recent transactions.
2. Tap or click the charge and select "Dispute this transaction" or "Report fraud".
   • The exact wording varies by bank, but the button is usually visible on the transaction details screen.
3. Select the dispute reason.
   • Choose "Unauthorized charge", "Subscription not canceled", or "Service not provided".
   • Avoid "I do not recognize this" if you actually subscribed; that is technically false.
4. Attach screenshots of your cancellation confirmation, your account settings showing no active subscription, and any support emails from Flohoops.
   • The more evidence you provide, the stronger your case.
5. Submit your dispute and wait for your bank to investigate.
   • Most banks resolve disputes within 10-20 business days in the Philippines.

Pro tip: Keep all your cancellation screenshots and emails in a folder on your phone for 6 months after cancellation. If you are charged again months later, you will need this evidence to dispute it quickly.

Your consumer rights and what they mean for you

As a Philippine consumer, you have specific legal protections that apply to Flohoops and all streaming subscriptions.

The consumer act of the philippines protects you

Republic Act No. 7394, known as the Consumer Act of the Philippines, gives you the right to:

• Cancel subscriptions within a reasonable timeframe without penalty (generally interpreted as 7 days or fewer).
• Receive a clear, written explanation of billing terms before you subscribe.
• Dispute unauthorized or fraudulent charges without delay.
• Demand a refund for services not rendered or canceled before use.
• File a complaint with the Department of Trade and Industry (DTI) if the company refuses to honor these rights.

If Flohoops charges you after you cancel, or if you are charged fraudulently, the Consumer Act is your legal backing. You do not need to accept Flohoops' refusal; you can escalate to the DTI.

Where to escalate if flohoops refuses to help

If Flohoops support does not respond or refuses to refund you, contact the Department of Trade and Industry (DTI) Consumer Protection Division. The DTI investigates consumer complaints and can order Flohoops to refund you. You can file a complaint online at www.dti.gov.ph or visit your local DTI regional office in person.

1. Gather all your evidence: screenshots, emails, and charge proof.
   • The DTI will ask for this documentation.
2. File a formal complaint with the DTI online or in person.
   • Include Flohoops' company name, your account email, all charge dates and amounts, and a clear explanation of why you are seeking a refund.
3. The DTI will contact Flohoops and request a response within 10 days.
   • If Flohoops does not respond or refuses to refund, the DTI can issue an order.
4. Most DTI cases are resolved within 30-60 days.
   • Stopee has seen many Philippine consumers recover full refunds this way.

Common mistakes when canceling flohoops

We understand cancellation can feel stressful, especially when charges appear unexpectedly. Here are the mistakes Stopee users make most often, and how to avoid them.

Mistake one: canceling in the wrong place

The biggest mistake is canceling on the Flohoops app or website when you actually subscribed through Apple or Google Play. Your app-based subscription lives in Apple Settings or Google Play, not on the Flohoops platform. If you cancel in the wrong place, your charge continues. Always check your receipt email first to see whether you were charged by FloSports directly, Apple, or Google.

Mistake two: assuming cancellation worked without confirming

Do not assume you are done after clicking cancel. Many Philippine users do this and are shocked by a charge a month later. Set a phone reminder for three days after your expected renewal date, then log in and verify that no new charge appears in your Flohoops account or on your bank statement.

Mistake three: deleting the app instead of canceling the subscription

Deleting the Flohoops app from your phone does not cancel your subscription. Your charge will continue. The app is just software; your subscription lives in Apple Settings, Google Play, or on the Flohoops website. Stopee has seen this happen dozens of times, so do not fall into this trap.

Mistake four: waiting too long to dispute a charge

If you are charged after cancellation, dispute it with your bank immediately. Most banks have a 60-day window to process disputes. If you wait longer, your bank may refuse to help. Contact your bank the same day you notice the unexpected charge.

Mistake five: not saving your cancellation proof

Take screenshots of your cancellation confirmation page and save your cancellation confirmation email. Without this proof, you cannot dispute future charges or escalate to the DTI if needed. These images are your only evidence that you canceled on time.

After you cancel: what to watch instead of flohoops

Once you cancel Flohoops, you have free and paid alternatives for basketball and sports content in the Philippines.

Checklist before and after canceling flohoops

Use this checklist to ensure your cancellation is complete and you are protected from future charges.

Before you cancel

• Locate your original receipt email from FloSports, Apple, or Google Play.
• Take a screenshot of your Account Settings and Subscription page.
• Identify your next renewal date and mark it in your calendar.
• Confirm whether you subscribed via website, Apple App Store, or Google Play.
• Note your current balance or credit card on file (for dispute purposes later).

During cancellation

• Cancel in the correct location: Apple Settings, Google Play, or FloSports website.
• Do not delete the app; that does not cancel the subscription.
• Screenshot the cancellation confirmation page before closing the browser or app.
• Look for a confirmation number or message saying "Expires on [date]".
• Wait for a cancellation confirmation email from the payment provider.

After you cancel

• Set a calendar reminder for one day after your renewal date.
• Log into your account and verify no new charge appears.
• Check your bank or digital wallet app for unexpected Flohoops charges.
• Save all cancellation screenshots and emails in a folder for 6 months.
• If a charge appears after cancellation, dispute it with your bank within 24 hours.

Real reviews from philippine flohoops users

Here is what other Stopee users in the Philippines say about canceling Flohoops:

• "Canceled through the App Store like Stopee told me, and it worked first try." - Maria P., Manila
• "I canceled on the website but was still charged because my subscription was through Google Play. Stopee's guide saved me from making that mistake twice." - Juan R., Cebu
• "Support took 2 weeks to respond, so I filed a DTI complaint and got my refund in 40 days. The proof I saved from Stopee helped." - Angela T., Davao
• "No hidden fees, no surprise charges after I followed the checklist. Clean cancellation." - Luis M., Quezon City

Summary: cancel flohoops confidently with stopee

Canceling Flohoops is straightforward once you know where you subscribed and follow the correct steps. Identify your billing source (website, Apple, or Google Play), cancel in that location, save your proof, and verify the charge stops. If Flohoops charges you after cancellation or ignores your cancellation request, you have legal protections under Philippine law and can dispute the charge with your bank or escalate to the Department of Trade and Industry.

Stopee has helped thousands of consumers cancel streaming services safely and recover refunds when companies tried to keep charging them. Your subscription is your choice to cancel, and no company should make that process unclear or complicated. Keep your screenshots, set your reminder, and do not hesitate to dispute any charges that appear after cancellation. Stopee is here to make sure your cancellation sticks.