Manage Floracing

How to cancel FloRacing and stop recurring charges in the philippines

Understanding FloRacing and why you might want to leave

FloRacing is a motorsports streaming service owned by FloSports that broadcasts live racing events, on-demand replays, results, interviews, and highlights to subscribers worldwide, including the Philippines. The service offers access to over 1,000 racing events annually across multiple platforms: web browsers, iOS, Android, Roku, and Amazon Fire TV.

Many subscribers in the Philippines sign up to watch a specific event or weekend of racing, then forget they are on a recurring subscription. FloRacing bills automatically each month or year unless you cancel before your next renewal date. The frustration builds because the platform makes signup easy but hides the exit door. At Stopee, we have helped thousands of consumers untangle exactly these situations, and we are here to walk you through cancelling FloRacing step by step.

What you are paying for with FloRacing

Your FloRacing subscription gives you live streaming of motorsports events, full replay access, real-time results, driver interviews, news recaps, and curated highlights. The service spans racing disciplines from dirt tracks to road courses, with event coverage varying by season and lineup.

The platform operates on multiple devices, which matters for cancellation because your entry point determines your exit route. Subscriptions signed up directly on FloRacing.com, through Apple's App Store, or via Google Play each require different cancellation steps.

Pricing in the philippines and billing cycles

FloRacing charges in USD and converts to Philippine peso (₱) at current market rates. Based on verified signup data, here is what you are likely paying:

If you subscribed during a free trial, your trial converts to a paid plan automatically unless you cancel before the trial ends. Many users in the Philippines miss this deadline and wake up to an unexpected charge on their credit card or digital wallet.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy services like FloRacing subscriptions. This law gives you the right to cancel within a reasonable period, the right to clear information before purchase, and protection against unfair billing practices.

Key rights you have under the Consumer Act of the Philippines:

• Right to cancel a subscription service before your next billing cycle
• Right to receive clear billing information and cancellation terms upfront
• Right to a refund if the service fails to deliver what was promised
• Right to escalate complaints to the Department of Trade and Industry (DTI) if the company ignores your request

FloRacing states that fees are non-refundable once charged. However, the Consumer Act of the Philippines overrides unfair terms if FloRacing fails to honor a timely cancellation request or continues billing after you have canceled. If FloRacing refuses to stop charges after you have provided proof of cancellation, the DTI Consumer Complaint Center can investigate on your behalf at no cost.

Stopee recommends saving every cancellation confirmation email and screenshot. These become your legal proof if you need to escalate the complaint later.

How to cancel FloRacing from your web browser

If you signed up directly on FloRacing.com using your email and payment card, follow these steps to cancel your subscription.

1. Go to FloRacing.com and log in with your email and password.
   • If you forgot your password, click "Forgot Password" and follow the reset link to your email.
2. Click your profile icon or account menu in the top right corner.
   • Look for options labeled "Account", "Settings", "Profile", or "My Account".
3. Select Subscription, Billing, or Manage Subscription.
   • This section shows your current plan, renewal date, and payment method.
4. Find the button or link labeled Cancel Subscription, Cancel Plan, or Downgrade.
   • Warning: Some versions of the site hide this button under an "Actions" or "More Options" menu. If you cannot find it immediately, scroll down or click a three-dot menu icon.
5. Click Cancel and confirm your choice when prompted.
   • FloRacing may ask you why you are canceling. You can skip this question or provide feedback.
   • The system may offer a discount or free trial extension. Decline unless you want to stay subscribed.
6. Wait for the final confirmation screen showing "Your subscription has been canceled" or similar text.
   • Take a screenshot of this screen immediately.
7. Check your email for a cancellation confirmation from FloRacing within minutes.
   • Save this email. It is your proof of cancellation.
   • Pro tip: If you do not receive a confirmation email within 30 minutes, log back into your account to verify the subscription is gone. If it is still active, repeat steps 1-6 or contact support.

Important: Canceling before your renewal date stops your next charge. Your access continues until the end of your current billing period. After that date, you lose access to live events and replays.

How to cancel FloRacing on your phone or tablet

If you subscribed through Apple's App Store or Google Play, you must cancel through those platforms, not through FloRacing directly.

Cancel on iPhone or iPad (Apple app store)

1. Open the App Store app on your device.
   • Tap the account icon (your profile picture) in the bottom right corner.
2. Tap Subscriptions.
   • A list of all your active and expired subscriptions appears.
3. Find and tap FloRacing.
   • If FloRacing does not appear, you may have subscribed on Android, the web, or a different account. Check your email for the original receipt or contact FloRacing support.
4. Tap Cancel Subscription or Edit.
   • A confirmation screen appears asking you to confirm the cancellation.
5. Confirm the cancellation by tapping Confirm Cancel or Cancel Subscription.
   • You may see a screen offering discounts or pause options. Decline these unless you want to stay subscribed.
6. Wait for Apple to confirm the cancellation on screen.
   • Take a screenshot showing "Subscription Cancelled" or the status change from "Renews on [date]" to "Cancelled".
7. Check your email for a receipt from Apple confirming the cancellation.
   • Save this email for your records.

Cancel on android (Google play)

1. Open the Google Play Store app on your device.
   • Tap the profile icon in the top right corner.
2. Tap Subscriptions.
   • A list of all your active and expired subscriptions appears.
3. Find and tap FloRacing.
   • If FloRacing does not appear, you may have subscribed on iOS, the web, or a different account. Check your email for the original receipt.
4. Tap Cancel Subscription.
   • Google Play asks you to confirm and may ask for feedback about why you are leaving.
5. Confirm the cancellation by following the on-screen prompts.
   • You may see retention offers. Decline these unless you want to stay subscribed.
6. Wait for Google Play to confirm the cancellation.
   • Take a screenshot showing "Subscription cancelled" or the status change from "Renews on [date]" to "Cancelled".
7. Check your email for a receipt from Google confirming the cancellation.
   • Save this email for your records.

Pro tip: If you cannot find the cancellation button in either app store, log into your account on the web version using the same email and password you use for your phone. Then use the web cancellation steps above.

What happens after you cancel FloRacing

Canceling FloRacing is final once confirmed, and you deserve clarity on what comes next. Understanding the post-cancellation timeline protects you from surprise charges and helps you plan your viewing before access ends.

Your access continues until the end of your current billing period. For example, if you subscribed on May 1st and cancel on May 15th, you can watch until May 31st. After that date, the FloRacing app logs you out and blocks all replays and live events.

Your payment method receives no further charges after your cancellation date passes. However, if you see a charge appear after your cancellation, check your email for a confirmation that the cancellation went through. If the charge is real and unexpected, you can dispute it with your bank or credit card company within 60 days.

Stopee advises you to monitor your bank or credit card statement for the first three billing cycles after cancellation to ensure no charges slip through. If you spot a charge that should not be there, gather your cancellation confirmation email and screenshot, then contact your bank or FloRacing support immediately.

Can you get a refund for FloRacing

FloRacing states that all subscription fees are non-refundable once charged. This means if you cancel mid-month, FloRacing keeps the money you already paid for that month.

However, the Consumer Act of the Philippines (Republic Act No. 7394) requires refunds in specific cases: if FloRacing fails to deliver the service you paid for, if the service is unavailable in your region without notice, or if you cancel within a statutory cooling-off period that FloRacing did not clearly disclose upfront.

If you believe you deserve a refund, follow this process:

1. Contact FloRacing support with your account email, cancellation date, and reason for the refund request.
2. Keep copies of all emails and responses from FloRacing.
3. If FloRacing refuses, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center at ccc.dti.gov.ph or visit your nearest DTI regional office.
4. Provide the DTI with your cancellation confirmation, payment proof, and all correspondence with FloRacing.
5. The DTI will investigate and may order FloRacing to refund you if they find the company violated consumer law.

This process takes time (typically 2-3 months), but it is free and does not require a lawyer. Stopee has seen the DTI successfully recover refunds for users in the Philippines when the service failed to stop charges after cancellation.

Common mistakes that delay or prevent cancellation

Canceling a streaming service can feel stressful, especially if you worry about surprise charges or losing access to something you paid for. We understand, and we want you to avoid the traps that catch most users in the Philippines.

• Mistake 1: Canceling on one platform but not checking the others. If you subscribed on the web but later signed up again on your iPhone, you now have two active subscriptions. Canceling one does not cancel the other. Check your email receipt carefully to see how many subscriptions you actually started. At Stopee, we recommend checking all three entry points (FloRacing.com, App Store, Google Play) to confirm you have canceled every active subscription.
• Mistake 2: Forgetting to cancel before the renewal date. FloRacing renews automatically on your billing date. If you cancel one day after renewal, you have already paid for another month or year. To avoid this, add your renewal date to your phone calendar and set a reminder for five days before.
• Mistake 3: Not saving your cancellation confirmation. FloRacing's customer support system in the Philippines can be slow. If you later dispute a charge with your bank, you will need proof that you canceled. Screenshot the final confirmation screen and save the confirmation email. These two pieces of evidence protect you in any dispute.
• Mistake 4: Assuming you canceled because you deleted the app. Deleting the FloRacing app from your phone does not cancel your subscription. The app removal is local to your device; your account and billing relationship with FloRacing remain active. Always use the formal cancellation steps above.
• Mistake 5: Not checking your account a few days after canceling. Bugs happen. Log back into FloRacing after canceling to verify your subscription shows as "Cancelled" or no longer appears. If it still shows as active, contact support immediately to ensure the cancellation was processed.
• Mistake 6: Contacting support without a clear account email or phone number. FloRacing support uses your email address to look up your account. If you give the wrong email, they cannot find your subscription. Have your exact account email ready before you contact them.

How to contact FloRacing support if cancellation fails

If you follow the cancellation steps above and your subscription remains active, or if you see unexpected charges after canceling, you have multiple ways to escalate the problem and get help.

FloRacing support typically replies to support requests within 24 to 48 hours for customers in the Philippines. Use this official contact path first:

1. Go to the FloRacing support portal at support.floracing.com or look for a "Help" or "Contact Us" link on FloRacing.com.
2. Select the category "Billing" or "Subscription".
3. Write a clear, detailed message that includes:
   • Your account email address
   • The date you attempted to cancel
   • A screenshot of your subscription page or cancellation confirmation
   • A description of the problem (e.g., "I cancelled on May 15th but was charged again on June 1st")
4. Submit the support request and keep the ticket number for reference.
5. If FloRacing does not respond within 5 business days, send a follow-up message.

Pro tip: Keep your support ticket number visible. FloRacing staff in the Philippines will use this number to track your case and respond faster.

If FloRacing support refuses to help or does not respond within one week, escalate to the Department of Trade and Industry (DTI) Consumer Complaint Center. Visit ccc.dti.gov.ph or call the DTI hotline. File a formal consumer complaint with the details of your cancellation attempt and any charges you dispute. The DTI will contact FloRacing and investigate for free.

Step-by-step cancellation checklist

Use this checklist to cancel FloRacing safely and protect yourself from unexpected charges.

When to keep or cancel FloRacing

Before you cancel, take a moment to ask yourself: is canceling the right move? Use this table to compare whether staying or leaving makes sense for your viewing habits and budget.

If canceling makes sense, proceed with confidence. If you are uncertain, wait until after your next big racing event passes, then make a decision. Either way, Stopee empowers you to make the choice that works best for your life and budget.

FloRacing cancellation address and support contact

If you need to mail a cancellation request or escalate a complaint, use this official address for FloRacing correspondence in the Philippines and internationally:

FloRacing (FloSports, Inc.)
c/o FloSports International Support
200 Spectrum Center Drive
Irvine, California 92614
United States of America

Email: Look for a support email link at support.floracing.com or the FloRacing website footer.

Online support portal: support.floracing.com

For consumer complaints in the Philippines:
Department of Trade and Industry (DTI) Consumer Complaint Center
Website: ccc.dti.gov.ph
Phone: Dial the DTI hotline or visit your nearest regional office.

Important note: This mailing address is listed for official correspondence and escalation only. Do not expect a reply to a cancellation request sent by mail if you have not tried the online cancellation steps first. Stopee always recommends using the online cancellation process because it generates instant confirmation and is tracked digitally.

Canceling a subscription should be as simple as signing up. FloRacing makes the process less transparent than it should be, but you now have every tool and step needed to cancel with confidence. Stopee has helped thousands of consumers in the Philippines cancel FloRacing, resolve billing disputes, and recover refunds under the Consumer Act of the Philippines. If you get stuck or face resistance from FloRacing, reach out to the DTI or return to this guide for reassurance. You are in control of your subscription and your budget.