Manage Floracing

How to cancel FloRacing in new zealand and keep your money

What is FloRacing and why you might want to leave

FloRacing is a subscription streaming service operated by FloSports that delivers live and on-demand motorsports coverage to fans worldwide, including New Zealand. The service covers a broad range of racing series, niche events and specialist motorsport programming, all accessible via web browser or mobile app.

You may find yourself wanting to cancel for several reasons: the subscription fee no longer fits your budget, you have finished watching the content you wanted, or you have discovered alternative racing coverage that better suits your needs. Whatever your reason, you deserve a straightforward cancellation process and clarity about your consumer rights under New Zealand law.

How FloRacing delivers content

FloRacing operates across three platforms: the FloSports website, Apple's iOS App Store and Google Play for Android users. Your billing method and cancellation route depend entirely on where you subscribed. This matters because each platform has its own account management system and refund policies, which we will walk you through.

Why cancellation matters right now

Subscriptions auto-renew each month or year unless you actively cancel before your next billing date. A single missed cancellation deadline can lock you into another full billing cycle, costing you more money than you intended to spend. Stopee recommends acting immediately if you have decided to leave FloRacing, as this protects your wallet from unexpected charges.

Your consumer rights in new zealand

New Zealand consumer law gives you specific protections when purchasing digital services like FloRacing subscriptions. Understanding these rights ensures you know exactly where you stand if a problem arises.

The consumer guarantees act and digital content

Under the Consumer Guarantees Act 1993, digital services must be of acceptable quality, fit for purpose and match the description provided at the point of sale. If FloRacing fails to deliver on its advertised features or content, you may have grounds to request a refund or cancellation without penalty, even if FloRacing's own terms claim no refunds apply.

Additionally, the Fair Trading Act 1986 prohibits misleading or deceptive conduct. If FloRacing uses dark patterns (confusing buttons, hidden auto-renewal notices or difficult cancellation processes) to trap you into unwanted charges, you can report this conduct to the Commerce Commission or seek a remedy through your bank or payment platform.

Cooling-off rights and digital subscriptions

While a formal 14-day cooling-off period applies to most consumer goods, digital subscriptions fall into a grey area. If you cancel within 30 days of first subscribing and have barely used the service, the Commerce Commission guidance suggests you should be entitled to a refund. This is not a legal guarantee, but it is a recognized consumer expectation in New Zealand.

If FloRacing refuses a refund within 30 days of your subscription start, escalating your complaint to the Commerce Commission or your bank's dispute resolution team is a legitimate next step that Stopee strongly supports.

Cancellation methods and where to find your account

Your cancellation route depends on where you originally signed up for FloRacing. Each platform requires a different set of steps, so identifying your subscription source is your first priority.

Three cancellation pathways explained

If you subscribed directly through the FloSports website, you will manage cancellation via your FloSports account dashboard. If you used Apple's App Store or Google Play, you must cancel through that platform's subscription management system, not through FloRacing itself. This separation is critical because the platforms handle your billing directly and protect your cancellation request.

Stopee has guided thousands of subscribers through this decision point, and most cancellations succeed once you identify the correct platform. Taking 30 seconds now to confirm where you subscribed will save you frustration later.

How to cancel FloRacing step by step

Below is the exact process for each cancellation method, written as if a knowledgeable friend is talking you through it on the phone.

Cancel on the FloSports website (web subscription)

This method applies if you signed up directly at floSports.com or floracing.com without using an app store.

1. Open your web browser and go to the FloSports website.
   • Look for a sign-in button or link, usually in the top right corner.
   • Enter your email address and password.
2. Once logged in, find your account settings menu.
   • This is often labelled "Account", "Profile" or a gear icon.
   • Click to open your account dashboard.
3. Navigate to the Subscriptions or Billing section.
   • Look for a tab or link labelled "Subscriptions" or "Manage Subscription".
   • You should see FloRacing listed with your current plan and next billing date.
4. Select the option to manage or edit your FloRacing subscription.
   • A button or link saying "Manage", "Edit" or "Change Plan" should appear.
   • Click it to open your subscription details.
5. Click the "Cancel Subscription" button.
   • FloSports may show you a retention offer or discount to stay.
   • Decline if you are certain you want to cancel.
6. Confirm your cancellation by following any final prompts.
   • You should receive an email confirmation with a cancellation reference number.
   • Pro tip: Save this email in case you need to dispute a charge later.

What happens next: Your access to FloRacing continues until the end of your current billing period (the date shown in step 3). After that date, your subscription ends and you stop paying. Future charges will not occur.

Cancel on apple iOS (App store subscription)

This method applies if you subscribed to FloRacing through Apple's App Store on an iPhone, iPad or Mac.

1. Open the Settings app on your Apple device.
   • Look for the grey gear icon on your home screen.
   • Tap it to open System Settings.
2. Scroll to the top and tap your Apple ID name or profile picture.
   • A menu will appear with account options.
   • Select "Subscriptions" from the list.
3. Find and tap FloRacing in your active subscriptions list.
   • You may need to scroll if you have multiple subscriptions.
   • Tap FloRacing to open its details.
4. Tap the "Cancel Subscription" button.
   • Apple may show you options to change your plan instead of cancelling.
   • Confirm that you want to cancel, not downgrade.
5. Follow any confirmation prompts.
   • Apple will ask you to confirm your choice once more.
   • Tap "Confirm" when you are ready.
6. Check for your cancellation confirmation.
   • You should see "Cancelled" next to FloRacing in your subscriptions list.
   • Pro tip: Take a screenshot to prove you cancelled, in case Apple charges you by mistake.

What happens next: Apple stops your billing immediately after you cancel. Access continues until the end of your current billing period, and no further charges will appear on your payment method.

Cancel on google play (Android subscription)

This method applies if you subscribed to FloRacing through the Google Play Store on an Android phone or tablet.

1. Open the Google Play Store app on your Android device.
   • Look for the colourful Play Store icon and tap it.
   • Ensure you are logged into the Google account that holds your FloRacing subscription.
2. Tap the menu icon (three horizontal lines) in the top left corner.
   • A dropdown menu will appear.
   • Select "Subscriptions" from the list.
3. Find FloRacing in your active subscriptions.
   • Scroll through the list if necessary.
   • Tap on FloRacing to open its management page.
4. Tap the "Cancel Subscription" button.
   • Google Play will confirm your choice.
   • You may see retention offers or reasons why you are leaving.
5. Confirm your cancellation.
   • Follow any final on-screen prompts to complete the process.
   • Google Play should display a confirmation message.
6. Verify the cancellation in your subscription list.
   • Return to your subscriptions page to confirm FloRacing is no longer listed or shows as "Cancelled".
   • Pro tip: Screenshot this screen for your records.

What happens next: Google Play stops your billing immediately after cancellation. You retain access until the end of your current billing cycle, and no charges appear after that date.

What happens after you cancel FloRacing

Cancellation is not the end of your journey; understanding what comes next protects you from unexpected charges and confusion.

Your access during the final billing period

You keep full access to FloRacing content until your current billing period ends, even after you cancel. If your billing date is 15 March and you cancel on 1 March, you can keep watching until 14 March at midnight. This grace period gives you time to watch any remaining content you paid for.

All your saved preferences, watch history and favourites remain intact during this final period. You lose nothing except the automatic renewal that would have occurred on your next billing date.

Billing and payment method protection

Once your final billing period expires, FloRacing sends no more charges to your payment method. If you see a charge after your cancellation date, this indicates an error or a failed cancellation attempt. Do not ignore this; contact Stopee or your bank immediately to dispute the unauthorised charge and request a reversal.

Warning: Keep your cancellation confirmation email for at least three months after your final billing period ends. This proof is essential if you need to dispute a charge with your bank or the Commerce Commission.

Account data and account deletion

Cancelling your subscription does not automatically delete your FloRacing account. Your email, password and watch history remain linked to your account. If you want FloRacing to delete all personal data associated with your account, you must contact FloSports support separately and request account deletion in writing.

New Zealand's Privacy Act 2020 gives you the right to request deletion of your personal information. If FloSports delays or refuses, you can escalate this complaint to the Privacy Commissioner.

Refunds, refund policies and your legal position

Money matters most, so let us be absolutely clear about what refunds you can and cannot expect from FloRacing.

FloRacing's stated refund policy

FloRacing's terms of service state that refunds are not provided for subscription payments you have already made. Once your subscription billing occurs, FloRacing treats the money as earned, regardless of how much content you actually watched. This policy is standard in the streaming industry but does not mean you have no recourse.

Important: A company's own no-refund policy does not override your legal rights under the Consumer Guarantees Act or Fair Trading Act. If FloRacing fails to deliver the service it promised, you can request a refund regardless of what its terms say.

Refunds through apple app store and google play

If you subscribed through Apple or Google, you have an additional avenue: the platforms themselves handle refund disputes independently of FloRacing. Apple allows you to request a refund within 14 days of a charge, and Google Play typically honours refund requests within 48 hours if you raise them quickly.

1. Open your Apple ID or Google Play billing history.
2. Find the FloRacing charge you want refunded.
3. Select "Report a Problem" or "Refund" (exact wording varies).
4. State your reason: service not as described, duplicate charge, cancellation not processed, or accidental purchase.
5. Submit your request and wait for the platform's response, usually within 5 business days.

Pro tip: Stopee has seen Apple and Google approve refunds even when FloRacing refused them directly, because the platforms enforce their own refund standards strictly. If FloRacing denies your refund, ask the platform instead.

When you might have a legal right to a refund

You have a legitimate claim for a refund if: FloRacing promised specific racing events or content that never aired or remain unavailable; the service was unavailable for extended periods; your subscription was charged without your consent; or you cancelled within 30 days of first subscribing and used the service minimally. In these scenarios, the Consumer Guarantees Act overrides FloRacing's no-refund policy.

If FloRacing refuses a justified refund request, you can escalate to the Commerce Commission, your bank's dispute resolution team or seek assistance through consumer advocacy groups like those available through Stopee's resources. Document everything: screenshots of your cancellation confirmation, billing records, email correspondence and dates.

FloRacing pricing and plan comparison

Understanding what you are paying for helps you decide if cancellation is the right choice, or if downgrading to a cheaper plan might suit you better.

Important note: Exact NZD pricing is not always published on FloRacing's website for New Zealand users. Prices shown above are estimates based on USD conversion and user reports in the New Zealand app stores. Your actual charge may vary depending on exchange rates and the payment method you use (credit card, debit card or digital wallet). Always check your billing statement to confirm the exact amount you are being charged.

Common mistakes that keep you paying longer

We understand it is frustrating when a cancellation does not work the first time. These mistakes happen to thousands of New Zealand subscribers every month, and knowing them in advance helps you avoid the trap entirely.

Mistake 1: cancelling in the wrong place

The single most common error is trying to cancel through the FloSports website when your subscription is actually managed by Apple or Google (or vice versa). The website cancellation tool will not affect an app store subscription because the platforms control that billing separately. You end up thinking you cancelled when you actually did not, and the charge hits your account again the next month.

Fix: Look at your credit card or bank statement and find the exact charge description. Is it from "FloSports", "Apple Media Services" or "Google Play"? That tells you where to cancel. When in doubt, contact your bank and ask them which entity charged you; they can always tell you.

Mistake 2: cancelling but not confirming immediately

Many subscribers click "Cancel" but do not wait for the confirmation screen or email. They assume it worked and are shocked three weeks later when another charge appears. Confirmation is not automatic; you must actively receive and verify it.

Fix: Wait for the confirmation message to appear on screen, then screenshot it or save any confirmation email you receive. If no confirmation arrives within 30 seconds, the cancellation likely failed. Try again immediately.

Mistake 3: missing the final billing date

Some subscribers cancel too late and do not realise that cancellation does not take effect immediately; it takes effect at the end of the current billing period. If your billing date is next week and you cancel today, you will still be charged next week. After that charge processes, your subscription ends.

Fix: Cancel at least 5 days before your next billing date to give yourself a safety margin. You can find your next billing date in your account settings (Subscriptions section).

Mistake 4: forgetting to cancel when switching devices

Some subscribers download the FloRacing app on a new phone but forget to cancel the subscription on their old phone. They end up with two active subscriptions and double charges without realising it. This is especially common when upgrading from Android to iPhone.

Fix: Before installing FloRacing on a new device, cancel the old subscription through the original device's app store (or the FloSports website). Wait for confirmation. Only then install on the new device and subscribe fresh if you want to continue.

Your post-cancellation checklist

Use this checklist after you cancel to confirm everything went smoothly and to protect yourself against future problems.

1. Check that you received a cancellation confirmation email or message within one hour of cancelling.
   • If no confirmation arrived, your cancellation may have failed. Try again immediately.
2. Verify your next billing date in your account settings.
   • It should now show "Cancelled" or "No active subscription" instead of a future date.
3. Screenshot or download your cancellation confirmation.
   • Save this in a folder or email it to yourself for future reference.
4. Note the final day you can access FloRacing content.
   • Mark your calendar so you know when to stop watching.
5. Check your bank statement one week after your final billing period ends.
   • Confirm no FloRacing charge appears after the cancellation date.
6. If you see an unexpected charge, contact your bank or payment provider immediately.
   • Report the charge as unauthorised and request reversal.
   • Provide your cancellation confirmation as proof.

Why subscribers keep or cancel FloRacing

Before you commit to cancellation, it helps to weigh why people stay versus why they leave. Your situation might fall into either category.

Stopee encourages you to honestly assess which column matches your situation. If you are in the cancel column, stopping payment today is the right move. If you are in the keep column but still searching for this article, consider whether a payment plan change or annual subscription might reduce your cost instead.

Consumer protections and how to escalate if FloRacing refuses

What happens if FloRacing ignores your cancellation request, refuses a justified refund or continues charging you after you cancelled? New Zealand gives you concrete avenues to fight back.

Step 1: document everything and contact FloSports support

Email FloSports support with your cancellation confirmation number, screenshots of your cancellation request and a clear description of the problem. Keep this email polite but firm. Specify: the date you cancelled, the confirmation you received, the dates of any unauthorised charges and what you want (refund, permanent cancellation or both). Give FloSports 10 business days to respond.

Step 2: dispute through your bank or payment provider

If FloSports does not respond or refuses your claim, contact your bank or credit card issuer and file a dispute. This is free and very effective. Provide your cancellation confirmation as evidence. Banks take subscription cancellation disputes seriously because they see them so often. Most banks will reverse charges if you provide proof of cancellation.

Step 3: escalate to the commerce commission

If your bank declines the dispute or FloSports continues charging you despite cancellation and refund requests, you can lodge a formal complaint with the New Zealand Commerce Commission. The Commission investigates unfair or misleading business practices, including auto-renewal traps and failure to process cancellations. Visit the Commerce Commission website to file your complaint. There is no cost to you.

Step 4: contact the privacy commissioner (if data issues arise)

If FloSports refuses to delete your account data as required under the Privacy Act 2020, you can complain to the Privacy Commissioner. Again, this is free and available to all New Zealand residents. The Commissioner has power to force FloSports to comply with privacy requests.

How stopee helps you take control

Cancelling subscriptions should be simple, but companies often make it deliberately hard. Stopee exists to demystify these processes and empower you to take action without stress or fear of making mistakes.

Stopee has helped thousands of consumers cancel FloRacing and hundreds of other subscriptions, recover refunds and understand their rights under New Zealand consumer law. Our guides are written by subscription cancellation specialists who know every trick companies use to keep you paying longer than you intended.

Whether you need step-by-step instructions, advice on your legal rights or help composing an escalation email to a company that refuses to refund you, Stopee is here. We believe every consumer in New Zealand deserves straightforward, jargon-free guidance on how to take back control of their money and their subscriptions.

Use this guide today to cancel FloRacing confidently. Then visit Stopee to explore guides for other subscriptions you might want to cancel, or to learn more about your consumer protection rights. Stopee is your ally in the fight against unwanted charges.

Contact information and escalation address

If you need to escalate your cancellation or refund complaint beyond Stopee's guidance, here are the official channels:

FloSports, Inc. (FloRacing parent company):
FloSports, Inc.
United States
(FloSports operates from a U.S. base; no specific New Zealand office address is publicly listed)
Email support through FloSports website contact form or in-app support feature

New Zealand authorities:
Commerce Commission (unfair practices, false advertising, cancellation complaints)
Website: www.comcom.govt.nz
Phone: 0800 943 600
Email: contact@comcom.govt.nz

Privacy Commissioner (data deletion, privacy breaches)
Website: www.privacy.org.nz
Phone: 0800 803 202

Remember: you have the right to cancel, the right to a fair refund process and the right to escalate if a company refuses to honour those rights. Stopee stands with you every step of the way.