Manage Flosports

How to cancel flosports in new zealand and understand your rights

What is flosports and who should cancel

Flosports is a subscription streaming service that broadcasts live sports events, highlights and original programming across multiple sports disciplines. You access it via web browsers, mobile apps (iOS and Android) and streaming devices like Roku, giving you flexibility to watch on your preferred platform.

The service offers tiered monthly and annual subscriptions with varying pricing depending on which platform you use to subscribe. If you subscribed through the Flosports website, Apple App Store, Google Play or Roku, your cancellation method will differ - and that's where many people get stuck.

At Stopee, we help thousands of New Zealand consumers navigate subscriptions like Flosports, and we know that cancellation confusion is real. This guide walks you through every cancellation method, your consumer rights under New Zealand law, and what happens after you cancel.

Why you might want to cancel flosports

You might cancel because you've finished watching your chosen sport's season, you're not using the service regularly, the price no longer fits your budget, or you prefer a different streaming platform. Whatever your reason, you have the right to cancel without pressure or hidden fees.

Stopee's mission is to empower you with clear, jargon-free cancellation steps so you stay in control of your subscriptions.

Flosports pricing in new zealand

Official New Zealand dollar pricing is not consistently published by Flosports, as rates vary by platform and may change over time. The table below shows reported user and App Store figures, but you should confirm the current price on your purchase page before subscribing.

Pricing and availability can differ across platforms (web, App Store, Google Play, Roku) and by region. Always confirm the amount you will be charged before completing your subscription purchase.

How platform affects your cost

If you subscribed directly through the Flosports website, you may pay a different rate than if you subscribed through Apple's App Store or Google Play. This is because app store platforms add processing fees. Check your confirmation email or app store receipt to confirm which platform you used - this determines your cancellation method.

How to cancel flosports step by step

Your cancellation method depends on where you subscribed. Stopee recommends identifying your subscription source first, then following the exact steps for that platform.

Cancel via the flosports website

Use this method if you subscribed directly on flosports.tv or received your confirmation email from Flosports (not Apple, Google or Roku).

1. Open a web browser and go to flosports.tv.
2. Log into your Flosports account using your email address and password.
3. Click on your account name or profile icon (usually in the top-right corner).
4. Select Account or Settings, then Subscription.
5. Click Manage next to your active subscription.
6. Select Cancel Subscription and follow the on-screen prompts.
7. You will receive a confirmation email. Save this for your records.

Pro tip: Your access continues until the end of your current billing cycle. You will not lose service the moment you click cancel - you keep what you've paid for.

Warning: Some users report the subscription settings are buried in account menus. If you cannot find the Manage Subscription button, try scrolling down on the Subscription page or contacting Flosports support for guidance.

Cancel on iOS (Apple app store)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple - Flosports cannot cancel App Store subscriptions for you.

1. On your iPhone or iPad, open Settings.
2. Tap App Store at the top of the menu.
3. Tap your Apple ID profile icon (top-right).
4. Select Subscriptions.
5. Find and tap Flosports in the active subscriptions list.
6. Tap Cancel Subscription or Turn Off Auto-Renew.
7. Confirm the cancellation when prompted.

Pro tip: If you cannot see Flosports in your subscriptions list, check the "Expired" tab - it may have already been cancelled. Stopee advises taking a screenshot of the cancellation confirmation for your records.

Warning: Do not delete the Flosports app from your device. Deleting the app does not cancel your subscription; you must go through Settings and Apple ID to stop the charges.

Cancel on android (Google play)

If you subscribed through Google Play on an Android phone or tablet, you manage the subscription through Google's platform.

1. Open the Google Play Store app.
2. Tap your profile icon (top-right).
3. Select Manage subscriptions or Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Flosports.
6. Tap Cancel subscription.
7. Follow any final prompts and confirm.

Pro tip: You can also cancel through the Flosports app itself: open the app, tap Account, select Subscription Management, and look for the cancel option. Both methods work equally well.

Warning: If you uninstall the Flosports app without cancelling through Google Play, your subscription will continue to renew and charge. Always cancel the subscription before uninstalling.

Cancel on roku

If you purchased Flosports through your Roku device or Roku account, manage the cancellation on the Roku platform.

1. Go to my.roku.com in a web browser and log into your Roku account.
2. Navigate to Manage Your Subscriptions (or Account then Subscriptions).
3. Find Flosports in the active subscriptions list.
4. Click Cancel auto-renew or Cancel subscription.
5. Confirm the cancellation.

Pro tip: You can also cancel directly on your Roku device by going to Home > Manage subscriptions > Flosports > Cancel, though the web method (my.roku.com) is often clearer.

Warning: Flosports support cannot cancel Roku-purchased subscriptions or issue refunds for Roku purchases. All Roku subscription issues must be handled through Roku's customer service. If you need help, contact Roku directly rather than Flosports.

What happens after you cancel flosports

Cancelling your subscription does not immediately cut off your access. Understanding the post-cancellation timeline helps you avoid confusion or accidental re-subscriptions.

Your access after cancellation

When you cancel, your subscription remains active and fully accessible until the end of your current billing period. If you cancel mid-month, you do not lose access that day - you keep full service until your paid period ends.

This is called the "run-through period," and it means you get the full value of what you've already paid. You will not see immediate access loss, which is how it should work under fair consumer practices.

Auto-renewal and future charges

Auto-renewal is turned off when you cancel, so you will not be charged again after your current billing cycle ends. No hidden charges, no surprise renewal - once your period expires, the service stops and no money leaves your account.

Stopee recommends checking your bank statement or app store subscription list a few days after the cancellation date to confirm no charge occurred. This gives you proof that the cancellation worked.

Your account data and preferences

Your account data, viewing history and preferences may remain on Flosports servers according to their data retention policies. This means if you re-subscribe later, your watch history and settings might still be there - but there is no guarantee.

If you want to delete your account entirely, contact Flosports support separately. Cancelling the subscription and deleting the account are two different actions.

Will you get a refund from flosports

Flosports does not publish an automatic 14-day cooling-off period or refund policy in its Help Center or standard terms. When you cancel, you are not entitled to a refund for the unused portion of your billing period - access continues until the period ends.

Flosports stated refund policy

According to Flosports support documentation, no refunds are issued for unused time once a subscription begins. If you cancel on day 5 of a 30-day month, you do not get a refund for the remaining 25 days.

However, a no-refund clause does not override your legal rights under New Zealand law.

Your rights under new zealand consumer law

New Zealand's Consumer Guarantees Act (CGA) protects you even when a company's terms say "no refunds." You have the right to request a remedy - including refund or credit - if the service is faulty, not of acceptable quality, or not fit for purpose.

Key scenarios where you may claim a refund or credit:

• Stream defects: Persistent glitches, freezes, buffering issues or crashes that prevent you from watching make the service faulty. You can ask for a refund or credit.
• Unacceptable quality: If the video quality is significantly lower than advertised or promised, this breaches the guarantee.
• Not fit for purpose: If you subscribed to watch a specific sport and Flosports does not carry that sport's content, you may have grounds for a claim.
• Misleading advertising: If Flosports advertised features or content you cannot access, that is misleading.

The CGA places the burden on Flosports to prove the service was acceptable; you do not have to prove otherwise.

How to claim a refund under consumer law

1. Contact Flosports support in writing (email is acceptable) and describe the fault or issue clearly.
2. Request a specific remedy: refund, credit to your account, or a replacement (another month of service).
3. Give Flosports 20-30 days to respond. If they refuse or ignore you, escalate your claim.
4. Lodge a formal complaint with Consumer NZ or the relevant dispute resolution authority.

Pro tip: Keep screenshots or video recordings of any faults (freezing, error messages, missing content). These are proof and make your claim stronger. Stopee recommends documenting issues as they happen.

For detailed guidance on the Consumer Guarantees Act and your rights, visit consumerprotection.govt.nz or consumer.org.nz.

Common mistakes when cancelling flosports

We understand that subscription cancellation feels confusing because each platform has different rules and menus. Many people make preventable mistakes that cost them money or cause them to re-subscribe accidentally.

Mistake one: deleting the app instead of cancelling

Uninstalling or deleting the Flosports app from your phone or Roku does not cancel your subscription. The subscription lives on the platform's server (Apple, Google, Roku or Flosports), not on the app itself. Deleting the app is like deleting a piece of mail - the sender keeps sending bills.

Always cancel the subscription through the platform's settings or account menu before deleting the app.

Mistake two: cancelling on the wrong platform

If you subscribed through Apple App Store but try to cancel on the Flosports website, nothing happens. Your subscription remains active and will renew. You must cancel where you subscribed.

Check your original confirmation email or your app store account to confirm the correct platform. Stopee advises taking a screenshot of your subscription method so you have it saved.

Mistake three: not waiting for confirmation

Some users cancel and assume it is done, but they never receive or save the confirmation. If a dispute arises later, you have no proof of the cancellation date. Always wait for and save the confirmation message or email.

Mistake four: assuming cancellation is immediate

Cancelling does not cut off access today. Your service runs until the end of the billing period. If you cancel thinking you will lose access immediately and then panic, you might re-subscribe. Trust the process - you will keep your access and the charges will stop when the period ends.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is clean and documented.

Stopee's final guidance for new zealand consumers

Cancelling Flosports is straightforward once you know which platform you used and follow the correct steps. The confusion around subscription management is why Stopee exists: to give you clear, step-by-step cancellation guidance so you never feel trapped by a service.

Remember that cancellation does not end your service immediately - you keep full access until your paid period ends. No refund is automatic, but your Consumer Guarantees Act rights protect you if the service is faulty or misleading.

If Flosports refuses to help with a legitimate fault or refund claim, escalate to Consumer NZ or file a dispute. You have more power than you think.

For cancellation advice on Flosports or any other subscription service, Stopee has helped thousands of New Zealand consumers take control of their subscriptions and stop wasting money on services they do not use.

Contact details for flosports cancellation disputes

Flosports operates primarily from the United States. If you need to send formal correspondence regarding cancellation disputes or refund claims, use the following address for legal or formal cancellation correspondence:

Flosports Inc.
United States (no separate New Zealand postal address)
Email: Contact through your app or the Flosports website support portal

For disputes about consumer rights or faulty service, escalate to:

Consumer NZ
Complaint Resolution
consumer.org.nz
Telephone: 0800 943 486

Fair Trading Act support (Commerce Commission):
comcom.govt.nz

You have the right to dispute any charge or service issue. Stopee empowers you to use those rights effectively.