Manage Flosports

How to cancel FloSports in UAE: step-by-step guide plus your consumer rights

What is FloSports and why you might want to cancel

FloSports is a subscription streaming service that delivers live and on-demand coverage across niche sports verticals-from grappling and BJJ to racing and combat sports. You pay a recurring monthly or yearly fee to access exclusive events, original programming, and archive content across the entire FloSports network or individual channels like FloGrappling and FloRacing.

If you've signed up and now find yourself not using the service, or if the cost no longer fits your budget, cancelling is straightforward. The key is knowing which platform you used to subscribe (web, App Store, Google Play, or Roku) because cancellation steps differ depending on where you purchased.

Stopee has helped thousands of consumers take control of their subscriptions, and we're here to walk you through every step so you cancel confidently and avoid hidden charges.

When cancellation makes sense

You might cancel FloSports if you've finished watching the content you wanted, if the monthly cost of AED 114.99 or yearly fee of AED 549.99 no longer aligns with your viewing habits, or if you're testing whether you'll actually use the service before committing long-term. Whatever your reason, you have the right to stop your subscription without penalty as long as you cancel before your next renewal date.

Your UAE consumer protections matter here

Under UAE Federal Law No. 24 of 2006 (Consumer Protection Law), you have the right to cancel distance contracts (which include online streaming subscriptions) without penalty within a cooling-off period in certain circumstances. Additionally, if FloSports fails to deliver the service as promised, or if technical issues prevent you from accessing content you've paid for, you may be entitled to a refund. Stopee recommends keeping records of any issues and reaching out to FloSports support with evidence before escalating to the UAE Consumer Protection Authority if needed.

How to cancel FloSports: methods and your options

FloSports gives you three primary ways to cancel, though the easiest depends on where you bought your subscription. Choose the method that matches your purchase platform below.

Cancel via the FloSports website (fastest method)

If you subscribed directly on the FloSports website, cancelling through your account is the quickest and most reliable option. You'll have instant confirmation and can monitor your access right up to the final billing date.

1. Open your web browser and visit the FloSports website (flosports.tv).
2. Log in with the email address and password linked to your subscription account.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
   • Make sure you're logging into the account that holds the active subscription.
3. Navigate to your Account settings (usually in the top-right menu or profile icon).
4. Select Subscription or Manage Subscription.
5. Choose Cancel Subscription and follow the on-screen prompts.
   • FloSports may ask why you're cancelling; this is optional feedback.
   • Confirm the cancellation when prompted.
6. You'll receive a confirmation email at the address on file. Keep this email for your records.

Pro tip: Cancel as early as possible in your billing cycle. Your access continues until the end of the period you've already paid for, so there's no advantage to waiting until the last day.

Cancel on iOS via apple app store

If you subscribed through the Apple App Store (either on iPhone or iPad), you must cancel through your Apple ID settings, not through the FloSports app itself. FloSports cannot process cancellations on their end for App Store subscriptions.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find FloSports in the list and tap it.
   • You'll see your subscription status and renewal date.
5. Tap Cancel Subscription and confirm when prompted.
   • Apple may offer you a chance to switch to a different plan; decline if you want to cancel.
6. You'll receive a confirmation from Apple. Your FloSports access will end on the renewal date shown.

Warning: If you delete the FloSports app without cancelling your subscription first, you will still be charged. Always cancel the subscription before removing the app.

Cancel on android via google play store

Android users who subscribed through Google Play must cancel directly in the Play Store app. Like Apple, Google Play handles billing for app subscriptions, and FloSports cannot cancel on your behalf.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and Subscriptions.
4. Choose Subscriptions from the menu.
5. Find FloSports and tap it.
6. Select Cancel Subscription and confirm.
   • Google Play will show you the cancellation date and any remaining access period.

Pro tip: Take a screenshot of the cancellation confirmation for your records. This protects you if any charges appear after cancellation.

Cancel on roku devices

If you subscribed through Roku, you manage the cancellation directly on Roku's platform-FloSports cannot cancel Roku purchases for you, even if you contact their support team. This is important to understand because it means you're dealing with Roku's billing system, not FloSports' directly.

1. Visit my.roku.com and log in with your Roku account credentials.
2. Navigate to Manage Your Subscriptions (or Subscriptions under Account Settings).
3. Locate FloSports in your active subscriptions list.
4. Select FloSports and choose Cancel Subscription.
   • Roku will confirm the cancellation and show your final access date.
5. Verify the cancellation by checking your email; Roku sends confirmation messages to your registered address.

Warning: Never assume cancellation worked until you receive written confirmation. Always check your account or email to verify the status change.

Cancel by contacting FloSports support

If you cannot cancel using the methods above, or if you encounter technical issues during cancellation, you can reach FloSports support directly via email. This method takes longer but ensures your cancellation is documented.

1. Send an email to support@flosports.tv with the subject line "Subscription Cancellation Request".
2. Include the following information:
   • Your full name as it appears on the account.
   • The email address linked to your FloSports subscription.
   • Your account number (if you have it; you can find this in your account settings).
   • The reason you're cancelling (optional but helpful).
   • Your preferred cancellation date (or request immediate cancellation).
3. Request a confirmation email once the cancellation is processed.
4. Wait for a response; FloSports typically replies within 3 to 5 business days.
5. Reply to confirm once you receive the cancellation confirmation.

Pro tip: Keep a copy of your cancellation email request and FloSports' response in case any disputes arise over billing. Stopee recommends saving these communications for at least 6 months after cancellation.

What happens after you cancel FloSports

Understanding what cancellation means for your access and data helps you plan your viewing and avoid unexpected surprises.

Your access period after cancellation

When you cancel before your next renewal date, FloSports keeps your access active through the end of your current billing cycle. If you paid for a month, you can watch until that month ends. If you're on an annual plan, you retain access for the full year you've already paid for-even after hitting the cancel button.

Once your billing period expires, your account loses streaming access unless you resubscribe. You cannot resume watching if you don't renew before the cutoff date.

Account and data after cancellation

Cancelling stops future charges, but FloSports may retain your account information and viewing history according to their privacy policy. Your account login credentials remain valid; you can log back in to retrieve viewing history or account details even after cancellation.

If you want FloSports to delete your personal data, contact support@flosports.tv with a data deletion request. UAE data protection principles suggest FloSports should honor reasonable deletion requests, though response times vary.

Refund policy: what you're entitled to in UAE

Stopee knows refund policies can be confusing, so let's be clear about what FloSports does and doesn't offer.

Standard refund terms

According to FloSports' Terms of Service, cancelling before renewal preserves access through your paid period but does not entitle you to a refund for that period. In other words, if you cancel mid-month, you lose the unused portion of your AED 114.99 monthly fee-FloSports does not pro-rate refunds.

There is no standard 14-day cooling-off refund built into FloSports' contract. However, UAE consumer law does allow for cooling-off rights in certain distance contracts. If you purchased within the last 14 days and have a legitimate reason (such as discovering the service doesn't work as advertised), you may have grounds to request a refund.

When you may qualify for a discretionary refund

FloSports may issue discretionary credits or refunds in rare cases-for example, if you experienced a significant technical outage that prevented you from accessing the service for an extended period, or if you were charged twice by mistake.

1. Document the issue: note dates, times, and details of what went wrong (e.g., "Service was down 5-10 January, preventing access to the race schedule").
2. Gather order and invoice information from your account or confirmation emails.
3. Contact FloSports support at support@flosports.tv with a clear subject line: "Refund Request: [Your Issue]".
4. Explain the problem, attach evidence (screenshots, error messages, timestamps), and request a refund or credit.
5. Wait for a response; FloSports reviews these on a case-by-case basis.

Pro tip: Keep all error messages, screenshots, and communications from FloSports regarding service outages. This evidence strengthens your refund request if needed.

If FloSports refuses your refund request

If FloSports denies your refund request and you believe you have valid grounds under UAE consumer protection law, you can escalate to the UAE General Authority for Consumer Protection (GACP). Stopee recommends filing a complaint if FloSports refuses to acknowledge a legitimate service failure or billing error. The GACP website (www.gacp.gov.ae) provides submission instructions and templates.

FloSports pricing: understand what you're paying

Knowing the exact cost helps you decide whether to cancel and understand the financial impact if you forget to cancel before renewal.

Notice that the yearly plan (AED 549.99) works out to roughly AED 45.83 per month-a 60% savings over paying monthly. However, this matters only if you're confident you'll use FloSports for a full year. If you're uncertain, the monthly plan lets you test the service with less financial risk and cancel anytime without penalty.

Common mistakes people make when cancelling FloSports

Cancellation should be simple, but small oversights can lead to unexpected charges or access confusion. We've seen it happen, and Stopee is here to help you avoid these traps.

Mistaking app deletion for cancellation

Deleting the FloSports app does not cancel your subscription. Removing the app from your phone or device only removes the app-your subscription remains active, and you'll be charged again on renewal. This is the single most common mistake, and it costs users real money. Always cancel the subscription first (through the app store or web account), then delete the app if you wish.

Cancelling on the wrong platform

If you subscribed via Apple App Store, cancelling on the FloSports website won't work. Similarly, if you used Google Play, you must cancel in Google Play, not on FloSports' website. Each platform handles its own billing, so you must cancel where you paid. Review the section "How to cancel FloSports: methods and your options" above to find your exact platform and follow those steps precisely.

Forgetting to check the cancellation confirmation

You request cancellation, but you don't verify it went through. Days later, you're charged again. Always wait for and save the confirmation email. If you don't see one within 24 hours, log back into your account to confirm the cancellation shows as active, or contact support to chase down the request.

Not noting your renewal date

You cancel on day one of your billing cycle and expect access to end immediately. Instead, you lose access 30 days later (or 365 days later if yearly). Cancellation doesn't end access; it stops future charges. Knowing your renewal date helps you plan viewing and avoid confusion.

Waiting until the last moment

Cancelling on your renewal date itself risks technical delays-the system might process your renewal charge before your cancellation request, leaving you with a charge to dispute. Cancel at least 2 to 3 days before renewal to build in a safety buffer. Stopee recommends marking your renewal date on your calendar and cancelling early in the month or year to avoid last-minute stress.

Your consumer rights and how to use them in UAE

UAE consumer protection law gives you specific rights when dealing with distance contracts like FloSports subscriptions. Understanding these rights empowers you to cancel confidently and pushes back against unfair practices.

Cooling-off period and right to cancel

Under UAE Federal Law No. 24 of 2006, you have the right to cancel certain distance contracts within 14 days of purchase without penalty or justification. However, this applies most clearly if you're dissatisfied with the service quality or if it doesn't match the description-not simply because you changed your mind after the first day.

If you subscribed to FloSports fewer than 14 days ago and discover the service doesn't work as advertised (e.g., poor video quality, missing promised events, technical crashes), you have a strong case for a refund under this cooling-off right. Document the issues and reach out to FloSports with reference to your cooling-off right. If they refuse, you can escalate to the GACP.

Right to clear billing and cancellation terms

FloSports is legally required to disclose billing terms, renewal dates, and cancellation methods clearly before you complete a purchase. If FloSports hid these details or made cancellation deliberately difficult, this violates UAE consumer protection law. Stopee recommends taking screenshots of the purchase page and terms at the time you subscribe, so you have evidence if a dispute arises.

Protection against unauthorised charges

If FloSports charges your payment method after you've cancelled and submitted confirmation, you have the right to dispute the charge with your bank or credit card company. In the UAE, your bank can reverse unauthorized charges. Report the issue to FloSports first with your cancellation confirmation, and if they don't refund within 10 business days, file a dispute with your payment provider.

Escalating to the UAE general authority for consumer protection

If FloSports refuses a legitimate refund request or doesn't honour your cancellation, you can file a complaint with the GACP (General Authority for Consumer Protection). The GACP investigates complaints and can compel refunds or enforce compliance with consumer law. Visit www.gacp.gov.ae to file a complaint online. Include your order details, cancellation confirmation (or attempts to cancel), and any evidence of the issue. Response times typically range from 2 to 4 weeks.

Cancellation checklist: your step-by-step verification

Use this checklist to confirm your cancellation is complete and protect yourself from future charges.

1. Identify the platform where you subscribed: website, App Store, Google Play, or Roku.
2. Follow the cancellation steps for that platform (see "How to cancel FloSports: methods and your options" above).
3. Request or confirm cancellation and note the date and time.
4. Save the confirmation email or screenshot of the cancellation confirmation on your device or in a folder.
5. Wait 24 hours, then log into your account or the app store and verify cancellation shows as active (not pending or failed).
6. Mark your renewal date on your calendar or phone to monitor for unexpected charges.
7. Check your payment method statement 1 to 2 days after your original renewal date to ensure no charge was processed.
8. If a charge appears after you've cancelled, contact your bank immediately and file a dispute, then notify FloSports support.

How stopee can help you stay in control

Cancelling FloSports should be straightforward, and now you have the knowledge to do it correctly. From choosing the right cancellation method to understanding your consumer rights in UAE, you're equipped to take action confidently.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim control of their digital wallets. Whether you're cancelling FloSports or managing multiple streaming subscriptions, Stopee gives you the tools and guidance to avoid costly mistakes and stand up for your rights. Visit Stopee.com today to explore cancellation guides for other services, track your subscriptions, and get alerts before renewal dates.

FloSports contact and escalation address

If you need to escalate your cancellation request or file a formal complaint, use these contact details:

• Email: support@flosports.tv
• Website: flosports.tv
• UAE escalation: General Authority for Consumer Protection (GACP), www.gacp.gov.ae

Keep your account email, order number, and any correspondence with FloSports handy when contacting support or escalating to the GACP. Stopee recommends saving all cancellation-related emails for at least 6 months to protect yourself against billing disputes.