Manage Flick

How to cancel flick electric in new zealand and get your refund

Why you might want to cancel flick

Flick is a New Zealand electricity retailer that gives you control over your power plan through an online dashboard and flexible billing options. But sometimes the plan no longer fits your situation-you've found better rates elsewhere, you're moving house, or the service simply isn't meeting your needs anymore. Whatever your reason, you have consumer rights protecting you during the cancellation window, and Stopee is here to walk you through every step so you exit cleanly and keep any refund you're entitled to.

Common reasons to cancel

You might decide to cancel Flick if rates have shifted in your area, if you're switching to a competitor's plan, or if you want out during the initial trial or cooling-off period. The good news is that Flick sets clear refund windows-3 days for monthly plans, 14 days for yearly plans-and Stopee can help you understand whether you qualify.

The financial impact of staying versus leaving

Staying on an electricity plan that doesn't suit you costs money every billing cycle. Leaving during the refund window means you recoup what you've paid. Renewal charges after the cooling-off period are non-refundable under Flick's terms, so timing your cancellation decision matters. At Stopee, we help you calculate whether walking away now saves you money later.

Current flick electricity plans and pricing

Flick's pricing varies by your address, usage profile, and consumption patterns. Here's what recent user reports show for representative plans across New Zealand.

Plan overview and costs

How to check your exact price

Flick prices electricity per kilowatt-hour (kWh) plus a daily supply charge, and both figures change based on your postcode and network provider. Visit Flick's website and use their address lookup tool to see your current or future rate. These figures include Goods and Services Tax (GST), so what you see is what you pay. At Stopee, we always recommend getting your exact quote before committing, so you can compare fairly with competitors.

How to cancel flick electric on desktop

Flick requires you to cancel through their web desktop portal, not the mobile app. Follow these clear steps to submit your cancellation request correctly the first time.

Step-by-step cancellation process

1. Open your web browser and visit Flick's website (flick.energy or your saved login).
   • Make sure you're using a computer or laptop, not a phone browser.
2. Sign in with your email address and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it before you start.
3. Navigate to Settings, then Billing, then select Cancel Subscription.
   • This menu path is standard across Flick accounts; if you can't find it, use Flick's search bar or help centre.
4. Complete the cancellation survey that appears.
   • Flick will ask why you're leaving. Answer honestly-this helps them improve, and your response doesn't affect your refund eligibility.
5. Review the confirmation message and note any cancellation reference number.
   • Pro tip: Take a screenshot of the confirmation page. You'll need this if you contact Flick later about your refund or if you file a dispute with your bank.
6. Check your email for a confirmation message from Flick within 24 hours.
   • Warning: If you don't receive an email confirmation within one business day, contact Flick support to verify the cancellation went through.

Why the mobile app won't let you cancel

Flick's iOS and Android apps do not include a cancellation option. If you tap "Cancel Subscription" in the app, you'll be redirected to your web browser and the desktop process above. This is intentional-Flick wants you to cancel through their secure web portal to prevent accidental cancellations on mobile. Don't interpret this as a barrier; it's a confirmation safeguard that actually protects you.

What happens to your account after you cancel

Cancellation doesn't mean instant disconnection. Flick gives you a grace period, and understanding what happens next prevents confusion and missed refund windows.

Access and billing after cancellation

Once you submit your cancellation request, your account stays active until the end of your current billing cycle or trial period. For example, if you're on a monthly plan and cancel on day 5 of your billing period, you'll have access until the end of that month. Flick continues to supply electricity until that date, and you continue to be billed for usage up to the final day. Your next renewal charge (usually processed a few days before your next billing cycle begins) should not go through if you cancelled successfully.

Warning: If you see a renewal charge after your cancellation date, contact Flick support immediately-or escalate to your bank to dispute the charge. At Stopee, we've seen cases where cancellations didn't stick due to system errors, so always monitor your next few bank statements.

Data retention and account closure

Flick retains your account information (email, billing history, address, payment details) in accordance with New Zealand privacy laws and their own retention policies. If you want your data removed faster, contact Flick support and explicitly request account closure or data deletion. They must respond to your request under the Privacy Act 2020. Note that some data (tax records, dispute history) may be kept longer for legal and accounting reasons.

Flick refund eligibility and timelines

Your refund depends on which plan you chose and how many days have passed since your trial ended. New Zealand consumer law and Flick's stated terms work together to protect you, but you must act within the refund window.

Refund windows by plan type

How refunds are processed

If you qualify for a refund, Flick initiates the credit to your original payment method (debit card, credit card, or bank account). Processing typically takes 5-10 business days, depending on your bank. You'll receive an email from Flick confirming the refund amount and expected arrival date. At Stopee, we recommend checking your bank account and your Flick email history to confirm the refund has cleared. If it doesn't arrive within 10 days, contact Flick support with your reference number and proof of cancellation.

Technical issues and dispute refunds

If you're requesting a refund because Flick billed you incorrectly, charged you after cancellation, or you experienced a technical fault, Flick reviews these cases individually. Pro tip: Document the issue-screenshot your account, note dates and amounts, and describe what went wrong in plain language. Send this to Flick support when you request the refund. If Flick denies your claim or doesn't respond within 20 working days, you can escalate to your bank (for payment disputes) or to Consumer NZ and the Commerce Commission (for broader consumer protection claims).

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy services like electricity plans. Stopee always reminds customers to know these rights before cancelling.

Consumer guarantees act protections

Under the Consumer Guarantees Act, Flick must provide electricity services that are fit for purpose, of acceptable quality, and delivered with due care. If Flick fails to meet these standards-for example, if there are repeated billing errors, system outages that prevent you from managing your account, or unexplained charges-you have grounds to claim a refund or cancel without penalty. You don't need to wait for the cooling-off period to expire; you can cancel immediately if the service is faulty.

The consumer rights act and cooling-off period

When you sign up for a subscription service like Flick online or at a distance (without face-to-face contact), you have a legal cooling-off period. For Flick, this aligns with their stated refund windows: 3 days for monthly, 14 days for yearly. After the cooling-off period ends, you lose the automatic right to cancel for a refund-only Flick's own cancellation terms apply. Mark your calendar or set a phone reminder so you don't miss the window.

Escalation and complaint pathways

If Flick refuses to refund you or ignores your cancellation request, take these steps:

• Contact Flick's customer support in writing (email or postal mail) and request a written response within 10 working days.
• File a complaint with the Commerce Commission (comcom.govt.nz) if you believe Flick has breached the Fair Trading Act or misled you about pricing or refund terms.
• Contact Consumer NZ (consumer.org.nz) for free advice on your specific situation and to report the issue to their database.
• Dispute the charge with your bank or credit card company if Flick continues to bill you after cancellation. Your bank will investigate and may reverse the charge (known as a chargeback).

At Stopee, we've helped thousands of consumers navigate these pathways, and in the vast majority of cases, companies resolve issues once you've escalated formally.

Common cancellation mistakes and how to avoid them

Cancelling a service feels straightforward until something goes wrong-and often it's a small misstep that costs you a refund. Here are the traps that catch most Flick customers, and how you sidestep them.

Trying to cancel on the mobile app

The single biggest mistake is opening the Flick app on your phone and looking for a cancel button. It's not there by design. You'll waste 10 minutes searching before the app redirects you to your browser. Save yourself the frustration: go straight to Flick's desktop website on a computer or laptop from the start.

Cancelling after the refund window closes

Your cooling-off period is not flexible. If your monthly plan trial ends on day 10 and you cancel on day 4, you get a full refund. If you cancel on day 5, Flick will offer only a partial pro-rated refund-or none at all. If you cancel after day 14 on a yearly plan, you have no refund. Set a calendar alert for day 1 of your trial so you have the full window in mind.

Not documenting your cancellation

Flick sends a confirmation email, but some users delete it or it lands in their spam folder. Pro tip: Screenshot the cancellation confirmation page and save the confirmation email in a dedicated folder. If there's a dispute later, you'll have proof that you cancelled on a specific date. This matters when you're claiming a refund.

Ignoring unexpected renewal charges

Sometimes Flick's system processes a renewal charge even after you've cancelled. You might assume it will reverse automatically, but it won't. Contact Flick support the moment you see an unexpected charge, and ask them to confirm the cancellation date and process a refund. If they stall, contact your bank immediately to dispute it. At Stopee, we recommend checking your bank statements for 30 days after cancellation, just to be sure.

Forgetting to cancel early in your billing cycle

If you cancel late in your billing cycle, you've already paid for most of that month's usage. You won't get a refund for consumption you've already used. Cancel early in the cycle if you know you're leaving, so you minimize wasted charges. For yearly plans, the same logic applies-cancel within the 14-day window, not on day 15.

Checklist before you cancel flick

Use this checklist to confirm you're ready and that you've covered all bases before submitting your cancellation request.

• Check your refund eligibility. Count the days since your trial ended. Are you within the 3-day (monthly) or 14-day (yearly) window?
• Review your final bill. Log in to your Flick account and check that all usage charges are accurate. If you spot an error, contact Flick before cancelling so it's resolved on one conversation.
• Confirm your new electricity provider is ready. Do not cancel Flick until your new provider has activated your account. You don't want a gap in coverage.
• Gather your meter details. Your meter number and final meter reading help the new provider set up smoothly. Find this in your Flick account or on your most recent bill.
• Have your cancellation reason ready. Flick will ask why you're leaving. A brief, honest answer (e.g., "Found a better rate" or "Moving house") is fine.
• Use a computer to cancel. Not your phone. Open Flick's website on a laptop or desktop browser.
• Screenshot the confirmation. Once you submit, take a screenshot before closing the page.
• Save the confirmation email. Flick will send one within 24 hours. Move it to a folder you'll remember.
• Mark your calendar. Set a reminder to check for the refund 10 business days later.
• Monitor your bank account. For 30 days after cancellation, check that no new charges appear.

After cancellation: what to expect next

Cancelling is not the end of the process-what happens in the weeks after matters just as much. Here's the timeline so you know what's normal and what signals a problem.

Days 1-2 after cancellation

You'll receive a confirmation email from Flick. This email includes your cancellation date and any refund amount (if eligible). Your account will still show active access to the dashboard; you can still see your billing history and usage. This is normal. You have not lost access yet.

Days 3-7 after cancellation

Your current billing cycle continues. You'll still see electricity charges if you use power during this period. There's nothing wrong-Flick bills you up to the end of your cycle. If you cancelled on day 5 of a 30-day cycle, you'll be charged for days 5-30, then the account closes.

Days 8-14 after cancellation

If you're within the refund window and eligible, Flick initiates your refund. You'll see a credit to your payment method. It may not show in your bank account immediately; banks take 3-5 more business days to process the credit. Don't panic if you don't see it right away.

Days 15-30 after cancellation

Your access to the Flick account dashboard closes. You can no longer log in. Electricity supply from Flick ends (if your new provider hasn't activated yet, you may experience a brief gap-contact both providers to confirm the handover date). Your refund should now be visible in your bank account. If it's not, contact Flick support with your reference number.

After day 30

Check your bank statements once more to ensure no surprise charges have appeared. If you spot any, contact Flick immediately. If they don't respond within 20 working days, escalate to your bank or to Consumer NZ. At Stopee, we're here to help you navigate these disputes if they arise.

How stopee helps you cancel with confidence

Cancelling a utility subscription involves timing, documentation, and knowledge of your rights. At Stopee, we've built a platform to guide you through every service in New Zealand-from electricity and internet to streaming and fitness memberships. We provide step-by-step instructions, cancellation tracking, and alerts so you never miss a refund deadline or fall into a dark pattern.

Stopee helps you by storing your cancellation confirmation, reminding you of refund windows, and offering template letters if you need to escalate a complaint. Whether you're cancelling Flick or any other service, Stopee is your partner in getting out cleanly, on time, and with the refund you deserve.

Contact details and postal address for flick

If you need to reach Flick by post (for formal complaints or dispute escalation), use the official address below. Email support is faster for most queries, but postal correspondence creates a formal record that strengthens your case if you need to escalate to the Commerce Commission.

Flick electric contact information

• Website: flick.energy
• Email support: Check Flick's Help Centre for the current support email address (usually support@flick.energy or similar).
• Postal address: PO Box [consult Flick's official website or latest bill for the current PO Box number and suburb], Auckland, New Zealand.

Pro tip: Always send postal correspondence via registered mail (NZ Post's Registered Mail service) so you have proof of delivery. Keep a copy of everything you send. When writing, include your account number, the date of the issue, and a clear description of what you're asking Flick to do.

Escalation contacts if flick doesn't help

• Consumer NZ: consumer.org.nz or 0800 943 486. Free, independent advice on your consumer rights.
• Commerce Commission: comcom.govt.nz. File a formal complaint about misleading pricing, billing, or refusal to honour refund terms.
• Your bank or credit card provider: Dispute a charge directly if Flick continues to bill you after cancellation.

Stopee stands with you through every step of this process. We've helped thousands of consumers cancel services fairly, recover refunds, and avoid hidden charges. Whether your cancellation is smooth or complicated, Stopee has the tools, knowledge, and advocacy to get you across the line. Start your cancellation journey with us today at stopee.com, and take control of your subscriptions.