Manage Lionsgate

How to cancel lionsgate+ in the philippines and avoid surprise charges

What lionsgate+ is and why people cancel

Lionsgate+ is a streaming service offering films and series from the Lionsgate entertainment library. In the Philippines, you access it either directly through a standalone account or bundled inside packages from PLDT Home, Smart Prepaid, Smart Postpaid, or Cignal. The service runs on automatic monthly renewal, which means if you do not cancel before your billing date, you will be charged again.

Many Lionsgate+ subscribers in the Philippines cancel because they find the catalog does not hold their attention, prefer competing services like Netflix or Cignal Blast TV, or simply want to cut streaming costs. Others cancel after a free trial ends and they realize they do not want to pay ongoing fees. Whatever your reason, Stopee has helped thousands of consumers cancel subscriptions cleanly and on time.

How lionsgate+ charges work in the philippines

Your Lionsgate+ subscription renews automatically every month unless you cancel it. The renewal happens at least 24 hours before your billing date ends. If you miss that window, the charge goes through, and you enter a new paid period. This automatic renewal model catches many subscribers by surprise because the charge appears in your bank or telco bill without warning.

The key rule is simple: you must cancel at least 24 hours before your next billing date to avoid the next charge. If you cancel after the charge has already processed, you will need to request a refund separately.

Common reasons to cancel lionsgate+

You might cancel because you finished watching content you wanted, you have switched to a different streaming platform, or your household budget has tightened. Others cancel because they bundled Lionsgate+ with another service and now want to remove only that add-on. Stopee recognizes that cancellation is a normal part of subscription management, and we empower you to do it correctly the first time.

Lionsgate+ pricing in the philippines

Lionsgate+ pricing depends on which provider you subscribed through. Here are the current prices Filipinos actually pay:

If your charge does not match one of these amounts, you may have a multi-service bundle or a promotional rate. Check your billing statement to confirm the exact service and amount.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel subscriptions. Under this law, companies must honor cancellation requests within a reasonable timeframe, clearly disclose auto-renewal terms, and offer transparent refund policies.

If Lionsgate+ charges you after you have cancelled, or if the company refuses to process your cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI). Stopee recommends keeping proof of your cancellation attempt (screenshots, email confirmations, receipts) because this evidence strengthens your case if you need to escalate.

Most importantly, companies cannot make auto-renewal mandatory without your explicit, informed consent. If you were charged without clear disclosure, you may qualify for a refund under consumer protection law.

How to cancel lionsgate+ step by step

Cancellation method depends on where you signed up. Follow the path that matches your subscription source, and Stopee recommends taking a screenshot after each step to prove you completed the cancellation.

Cancel through the lionsgate+ website or mobile app

If you subscribed directly on the Lionsgate website or app (not through a telco or third party), use this method:

1. Open the Lionsgate+ website or mobile app and log in with your account email and password.
2. Navigate to Settings or Account (location varies by device; look for a gear icon or your profile name).
3. Select Subscription, Manage subscription, or Billing.
4. Look for the option to Cancel subscription or Turn off auto-renewal.
5. Follow the on-screen prompts. Lionsgate+ may offer a discount or ask why you are leaving; these are optional and do not block cancellation.
6. Confirm cancellation. You should receive an email confirmation within minutes.
7. Take a screenshot of the confirmation page and save the confirmation email.

Warning: Cancellation through the website takes effect at the end of your current billing period. You will retain access until that date, but no new charge will occur after that date.

Cancel through apple app store (iOS)

If you signed up or are paying through Apple:

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find Lionsgate+ in the list and tap it.
5. Tap Cancel subscription or Turn off auto-renewal.
6. Confirm the cancellation. Apple will show your access end date.
7. Screenshot the confirmation and check your email for a receipt from Apple.

Pro tip: If you cancel on Apple, the cancellation does not process through Lionsgate directly. Always confirm with both Apple and Lionsgate support if you are unsure whether the cancellation worked.

Cancel through google play store (Android)

If you signed up or are paying through Google:

1. Open Google Play on your Android phone or tablet.
2. Tap your profile icon in the top right.
3. Select Payments and subscriptions.
4. Choose Subscriptions.
5. Find Lionsgate+ and tap it.
6. Tap Cancel subscription.
7. Follow the prompts to confirm. Google will display your final access date.
8. Save a screenshot and confirm receipt in your email.

Warning: Google Play cancellations can take up to 24 hours to sync with Lionsgate's system. If you see a charge after cancelling on Google Play, contact Lionsgate support immediately with your Google Play cancellation proof.

Cancel a lionsgate+ add-on through PLDT home

If Lionsgate+ is bundled with your PLDT Home service:

1. Log into your PLDT Home account online or call PLDT customer service at 1505 (toll-free for PLDT customers) or +63 2 555-PLDT.
2. Ask to cancel or remove the Lionsgate+ add-on from your bill.
3. Confirm the cancellation date (usually the next billing cycle).
4. Request a confirmation email or reference number for your records.
5. Verify in your next PLDT bill that Lionsgate+ is no longer listed.

Pro tip: PLDT may ask if you want to replace Lionsgate+ with another add-on. You do not have to accept; simply request removal only.

Cancel a lionsgate+ add-on through smart

If Lionsgate+ is part of your Smart Prepaid or Postpaid service:

1. Call Smart customer service at 311 (for postpaid) or *888 (for prepaid), or visit a Smart store.
2. Tell the representative you want to cancel Lionsgate+.
3. Confirm when the cancellation takes effect.
4. Get a confirmation code or email.
5. Check your next Smart bill to confirm Lionsgate+ charges have stopped.

Cancel a lionsgate+ bundle through cignal

If Lionsgate+ is included in your Cignal Super Premium or Super Premium+ package:

1. Call Cignal customer service at 02 8888-CIGNAL or 1-800-1888-000.
2. Request to downgrade to a package without Lionsgate+, or ask to remove the add-on only.
3. Confirm the change date and price reduction.
4. Request a written confirmation or reference number.
5. Verify the change in your next Cignal bill.

Cancel by email if website cancellation fails

If you cannot cancel through the app or website, email Lionsgate support:

1. Compose an email to support@help.lionsgateplus.com.
2. Include your account email, full name, subscription start date, and current plan.
3. Write clearly: "I request immediate cancellation of my Lionsgate+ subscription, effective at the end of my current billing period."
4. Ask for written confirmation of the cancellation date.
5. Send from the email address linked to your account.
6. Save a copy of your email and watch for a reply within 3 to 5 business days.

Warning: Email cancellation may take longer to process than in-app cancellation. If you are close to your billing date, use the app or website instead.

What happens after you cancel lionsgate+

Once you cancel, you will keep access to Lionsgate+ until your current billing period ends. Your next charge will not go through. After that date, your account will be deactivated, and you will no longer see the service on your device.

You can re-subscribe at any time by logging back in or downloading the app again. Lionsgate+ does not penalize you for cancelling and returning later.

Reactivating your account

If you change your mind and want to restart Lionsgate+, you can resubscribe through the website or app using the same email address. Your watch history and settings will be saved if you reactivate within a reasonable timeframe.

Refunds after cancellation

Lionsgate+ cancellation stops future charges but does not automatically refund money for the current billing period. However, you can request a refund in specific situations.

When you qualify for a refund

You may qualify for a refund if you cancelled before the end of your free trial and were charged anyway, or if you were charged after requesting cancellation. Under the Consumer Act of the Philippines, you have grounds for a refund if Lionsgate+ did not clearly disclose auto-renewal terms before you signed up.

To request a refund, email support@help.lionsgateplus.com with your account email, order reference number, and proof of cancellation (screenshot of the cancellation confirmation). Include the date you cancelled and the date of the charge you dispute. Stopee recommends sending this within 30 days of the disputed charge for the fastest response.

Refund timeline

Lionsgate+ typically responds to refund requests within 7 to 14 business days. If your refund is approved, the money returns to your original payment method within 3 to 5 additional business days. If you paid through a telco (PLDT, Smart, Cignal), the refund may appear as a credit on your next bill instead of a direct bank transfer.

Pro tip: If Lionsgate+ denies your refund request unfairly, you can escalate the complaint to the DTI or your credit card company. Stopee advises keeping all correspondence for this escalation.

Common cancellation mistakes to avoid

Cancellation feels simple until something goes wrong. Many Filipinos cancel on the wrong platform, miss the 24-hour window, or think they cancelled when the service is still active.

Mistake 1: cancelling in the wrong place

The biggest error is cancelling through Apple or Google Play when you subscribed directly on the Lionsgate website. The cancellation goes through one system but not the other, and you still get charged. Always cancel where you subscribed. If you are unsure, check your bank or credit card statement to see which service processed the charge (Lionsgate, Apple, Google, PLDT, Smart, or Cignal).

Mistake 2: cancelling too late

Lionsgate+ requires cancellation at least 24 hours before your billing date. If you cancel after that window, the renewal charge goes through, and you must request a refund. Check your billing date now (found in your account settings or on your latest statement) and cancel well before that date, ideally 3 to 5 days early.

Mistake 3: assuming deletion means cancellation

Uninstalling the Lionsgate+ app from your phone does not cancel your subscription. You must explicitly click the cancel button in settings. Stopee has seen hundreds of cases where users deleted the app, assumed they were done, and then faced a surprise charge weeks later.

Mistake 4: not saving proof of cancellation

If a dispute arises later, you need evidence that you cancelled. Take a screenshot of the confirmation page and save the confirmation email. If you cancel by email, save your sent message and the support team's reply. This proof becomes invaluable if you need to file a DTI complaint or dispute a charge with your bank.

How to confirm cancellation worked

After you cancel, follow these steps to verify the cancellation is real:

1. Log into your Lionsgate+ account (or the platform you use: Apple, Google, PLDT, Smart, Cignal) within 24 hours of cancelling.
2. Check your subscription status. Look for text like "Your subscription ends on [date]" or "No active subscription."
3. Open your bank account, credit card, or telco app and check that no new charge appears on your next billing date.
4. Wait until your final access date passes, then try logging in. You should be denied access.
5. If you still see access after your billing date, contact support immediately with your cancellation proof.

Pro tip: Mark your final access date on your phone calendar as a reminder to verify the cancellation worked.

Lionsgate+ vs. other streaming services in the philippines

If you are cancelling Lionsgate+ because the content does not appeal to you, here is how it stacks up against alternatives:

Stopee empowers you to choose the service that genuinely matches your viewing habits and budget, not the one that traps you with complicated cancellation.

What to do if lionsgate+ refuses to cancel

If you have followed the cancellation steps but Lionsgate+ continues charging you, or if the company refuses your cancellation request, you have legal recourse under Philippine consumer law.

Step 1: document everything

Collect all proof: screenshots of cancellation requests, confirmation emails, bank statements showing charges after cancellation, and any support responses. Write a brief timeline of events (dates you cancelled, dates you were charged).

Step 2: send a formal demand letter

Email support@help.lionsgateplus.com with the subject line: "Formal cancellation request and demand for refund." Clearly state that you cancelled on [date], charges continued after [date], and you demand an immediate refund of ₱[amount] and confirmation that your subscription is terminated. Give them 7 days to respond.

Step 3: file a complaint with the DTI

If Lionsgate+ does not respond or refuses your request, file a complaint with the Department of Trade and Industry. You can do this online at www.dti.gov.ph or visit your local DTI office. Bring your documentation, the formal demand letter, and proof of all charges. The DTI can mediate and order refunds on your behalf.

Stopee recognizes that escalation is frustrating, but the DTI exists specifically to protect Filipino consumers from unfair subscription practices. You have the law on your side.

Cancellation checklist for lionsgate+

Use this checklist to ensure you cancel cleanly and avoid mistakes:

1. I know where I subscribed (Lionsgate website, Apple, Google, PLDT, Smart, or Cignal).
2. I have found my next billing date in my account or on my bank statement.
3. I will cancel at least 24 hours before my billing date (ideally 3 to 5 days early).
4. I have logged into the correct cancellation platform for my subscription source.
5. I clicked the cancel or turn-off auto-renewal button and confirmed it.
6. I took a screenshot of the cancellation confirmation.
7. I saved the confirmation email from Lionsgate+ or my payment provider.
8. I logged back in and verified my subscription status shows "Ending on [date]" or "No active subscription."
9. I will monitor my bank account or bill on my next billing date to confirm no new charge appears.
10. I will log in again after my final access date to confirm I no longer have access.

Where to send cancellation requests or complaints

If you need to contact Lionsgate+ directly for cancellation support, complaints, or refund requests:

Email (primary): support@help.lionsgateplus.com

Mailing address (for formal notices): Lionsgate Entertainment, 2700 Colorado Avenue, Santa Monica, California 90404, United States. Include your account email, full name, and the date you requested cancellation.

If Lionsgate+ fails to respond: File a complaint with the Department of Trade and Industry (DTI) online at www.dti.gov.ph or visit your regional DTI office with proof of your cancellation request and all charges after cancellation.

For charges through your bank or credit card: Contact your bank directly to dispute the charge. You have the right to request a chargeback if the merchant (Lionsgate+) fails to honour a cancellation request.

Stopee has helped thousands of consumers cancel streaming subscriptions cleanly and reclaim control of their spending. Whether you are cancelling Lionsgate+ to switch services, cut costs, or simply move on, the process works best when you follow these steps, keep proof, and act before your billing date. Take action today, and you will avoid another unwanted charge next month.