Manage Lionsgate+

How to cancel lionsgate+ in new zealand and protect your streaming rights

What you need to know about lionsgate+ before you cancel

Lionsgate+ is a streaming service that gives you on-demand access to films and television series from the Lionsgate library and partner studios. You'll find franchise content, curated collections, and exclusive titles designed for entertainment fans. In New Zealand, the service operates exclusively as a Prime Video add-on, meaning you don't subscribe to Lionsgate+ as a standalone service - you add it to your existing Amazon Prime Video account instead.

This distinction matters for cancellation, refunds, and your consumer rights. When you cancel, the timing and refund policies depend partly on whether you subscribed directly or through a distributor like Prime Video. Understanding how your subscription was set up is your first step toward a smooth cancellation process.

How lionsgate+ works in new zealand

In New Zealand, Lionsgate+ is available only as a Prime Video add-on subscription priced at NZ$3.99 per month. You cannot purchase it as a standalone service. This means your billing appears under your Prime Video account, and your cancellation must follow Prime Video's procedures. No annual plans or alternative pricing tiers are publicly available for 2024/2025 in your region.

Why understanding your subscription type matters

Your cancellation method, refund eligibility, and the timing of when you lose access all depend on how you originally subscribed. If you signed up through the Prime Video app or website, you'll cancel through Amazon. If you used a different distributor or platform, the cancellation steps differ. At Stopee, we help thousands of New Zealand consumers navigate these platform-specific rules every month - and getting this right upfront saves you time and frustration.

Your consumer rights under new zealand law

New Zealand law protects you as a consumer, even when cancelling streaming subscriptions. Understanding these rights gives you leverage if Lionsgate+ refuses to honour your cancellation or continues charging you.

Consumer guarantees act and fair trading act protections

The Consumer Guarantees Act and Fair Trading Act are the primary laws that govern your rights as a consumer in New Zealand. The Consumer Guarantees Act requires that goods and services are of acceptable quality, fit for purpose, and delivered within a reasonable time. The Fair Trading Act prohibits misleading or deceptive conduct by suppliers, including unclear cancellation processes or hidden charges.

For streaming subscriptions like Lionsgate+, these laws mean the company must:

• Display cancellation information clearly and upfront
• Process your cancellation request without unnecessary delays or barriers
• Stop charging you once your cancellation is confirmed
• Honour the 14-day statutory cooling-off period (right to cancel) if you've made a distance purchase and haven't yet streamed content

Your 14-day right to cancel and refund eligibility

Lionsgate+ acknowledges a statutory 14-day right to withdraw from your subscription agreement, starting from the date of your first payment. This right aligns with New Zealand's distance sale protections and gives you a window to change your mind.

If you cancel within 14 days and have not started streaming content, you're entitled to a full refund of your paid fee. Lionsgate+ will return this refund to your original payment method within 14 days of your cancellation request. However, if you've already begun watching content during the 14-day period and acknowledged this loss of refund rights, the refund may not apply.

How to cancel lionsgate+ step by step

Your cancellation method depends on whether you subscribed directly or via Prime Video. Follow the steps that match your setup.

Cancelling lionsgate+ as a prime video add-on

Since Lionsgate+ is only available as a Prime Video add-on in New Zealand, most subscribers will follow this method. You'll access your Prime Video account settings and remove the Lionsgate+ add-on from there.

1. Open Amazon Prime Video on your preferred device (web browser, mobile app, or smart TV app)
   • On web: Visit www.amazon.co.nz or log in to your Prime Video account
   • On mobile: Open the Prime Video app and ensure you're signed in
   • On smart TV: Open the Prime Video app if installed
2. Navigate to your account settings
   • Look for "Account" or a profile icon (usually top right corner)
   • Select "Account Settings" or "Your Account"
   • You may need to enter your password to confirm your identity
3. Find your subscriptions or add-ons section
   • Look for "Memberships & Subscriptions", "Your Subscriptions", or "Manage Your Prime Video Memberships"
   • This section lists all active add-on subscriptions linked to your Prime Video account
4. Locate Lionsgate+ in your active add-ons list
   • Scroll through your subscriptions until you find "Lionsgate+"
   • Note the next billing date - you'll need this information
5. Select "Cancel subscription" or "Manage" next to Lionsgate+
   • Click or tap the cancellation option
   • Follow Amazon's on-screen prompts to confirm
6. Confirm your cancellation and save your changes
   • Amazon will display a confirmation message once your request is processed
   • Note the cancellation effective date - this is when your access ends
   • You should receive a confirmation email within minutes

Pro tip: Take a screenshot of your confirmation page. This gives you proof of cancellation if Lionsgate+ or Amazon continues billing you.

What happens after you cancel through prime video

Your access to Lionsgate+ content continues until the end of your current paid period, unless Amazon's policy or the specific billing date indicates otherwise. After that date, Lionsgate+ content becomes unavailable in your Prime Video library, although your other Prime Video benefits (movies, series, Prime shipping) remain active.

No prorated refunds or credits are issued after cancellation unless you fall within the 14-day cooling-off window and haven't streamed content. If you cancel mid-month, you lose access to the remainder of that month unless you're within the 14-day statutory window.

Contacting lionsgate+ support if cancellation fails

If you're unable to cancel through Prime Video or if billing continues after your cancellation, contact Lionsgate+ directly through their support channels.

1. Visit the Lionsgate+ website or open the app
   • Look for "Help", "Contact Us", or "Support" (usually in the footer or menu)
2. Select your issue type
   • Choose "Billing", "Subscription", or "Account Issues"
3. Use the live chat, email, or contact form to submit your cancellation request
   • Provide your account email, username, and the date you attempted to cancel
   • Include a screenshot of your cancellation confirmation if you have one
   • Explain that billing has continued (if applicable) and request immediate cessation
4. Request written confirmation of your cancellation
   • Ask support to email you a cancellation confirmation with an effective date
   • Keep this email for your records - it's crucial if you need to escalate

Warning: If Lionsgate+ support doesn't respond within 5 working days or refuses to honour your cancellation request, you have the right to escalate your complaint. At Stopee, we guide consumers through every escalation step to ensure companies honour their cancellation obligations.

Refund eligibility and timelines for lionsgate+ cancellations

Not every cancellation automatically triggers a refund - the amount of money you recover depends on when you cancel, whether you've used the service, and which law applies to your situation.

When you're eligible for a full refund

You qualify for a full refund of your paid subscription fee if all three conditions are met:

• You cancel within 14 days of your first payment date
• You have not started streaming any Lionsgate+ content during the 14-day period
• You formally withdraw from the subscription agreement through Lionsgate+ or Prime Video's cancellation process

Once these conditions are satisfied, Lionsgate+ will refund your full paid amount to your original payment method within 14 days. If you paid via a credit card, the refund appears as a credit on your card statement. If you paid via Amazon account credit, the refund returns to your Amazon account balance.

When you won't receive a refund

Lionsgate+ does not provide prorated refunds, partial credits, or partial refunds under these circumstances:

• You've streamed any content during the 14-day period and acknowledged loss of the refund right
• You cancel after the 14-day cooling-off window has closed
• You subscribed via a distributor (like Prime Video) and that distributor's refund policy is more restrictive than Lionsgate+'s

In these cases, your NZ$3.99 monthly charge is treated as non-refundable. Your access continues until your paid period expires, at which point you lose access.

Refund timelines and payment methods

If your refund is approved, expect to see the funds returned within 14 days. However, the actual timing depends on your payment method:

• Credit or debit card: 5-10 business days (banks process refunds at different speeds)
• Amazon account credit: Instant or within 1-2 hours
• PayPal or digital wallet: 1-5 business days
• Distributor refunds (Prime Video): Follow Amazon's timeline, which may be slower

If you haven't received your refund after 20 days, contact Lionsgate+ support with your cancellation confirmation and payment receipt. They can trace the refund status.

Pricing and plan options for lionsgate+ in new zealand

Understanding what you're paying helps you decide whether cancellation is the right choice - or whether you should keep the subscription.

Current lionsgate+ plan and cost

Important pricing notes for new zealand subscribers

Lionsgate+ is exclusively available as a Prime Video add-on in New Zealand - there is no standalone subscription option. No annual plans, discounted plans, or promotional pricing is publicly available. Your monthly charge of NZ$3.99 appears under your Prime Video billing on your Amazon account statement.

Taxes or regional variations may apply depending on your payment method and Amazon's regional policies. You're always charged in NZD at the advertised rate.

What happens to your account after cancellation

Cancelling Lionsgate+ doesn't immediately erase your account or viewing history - but it does change what you can access. Understanding what remains available helps you plan your cancellation timing.

Access and viewing after cancellation

Once your paid period expires, you lose access to all Lionsgate+ content within Prime Video. Any shows or films you were watching become unavailable. You cannot resume or download content you previously watched. However, your Prime Video account itself remains active, and you retain access to all other Prime Video content, Prime shipping benefits, and your account login credentials.

Your account data and viewing history

Lionsgate+ may retain your account data, viewing history, and profile information according to its privacy policy and terms of use. This data is not immediately deleted upon cancellation. If you want to completely remove your profile or request deletion of your personal data, you can contact Lionsgate+ support and request a data deletion or account closure. Under New Zealand's Privacy Act 2020, you have the right to request what personal information Lionsgate+ holds about you and to request deletion in some circumstances.

Pro tip: If you plan to resubscribe later, your viewing history and recommendations may be preserved, which can be convenient. But if you want a fresh start, explicitly request account data deletion.

Common mistakes to avoid when cancelling lionsgate+

Many New Zealand consumers accidentally extend their subscription or miss refund deadlines because they don't understand the platform-specific rules. Here are the pitfalls Stopee sees most often - and how to sidestep them.

Mistake 1: cancelling through the wrong platform

Since Lionsgate+ is a Prime Video add-on, you must cancel through Amazon, not directly on the Lionsgate+ website or app. If you cancel only through Lionsgate+ and not through Prime Video, Amazon may continue billing you. Always verify cancellation through Prime Video's account settings to ensure the add-on is removed.

Mistake 2: not checking the effective cancellation date

Cancellation doesn't happen instantly. Your access continues until the end of your paid billing period. If you cancel on day 5 of your monthly cycle, you'll retain access for the remaining 25 days but won't be charged again. If you need access to end sooner, contact Amazon support to request an immediate cancellation - though you may forfeit any refund.

Mistake 3: forgetting the 14-day refund window

Your right to a full refund expires 14 days after your first payment, even if you haven't watched any content. If you cancel on day 15 and have never streamed content, you lose refund eligibility. Mark your calendar if you're unsure about keeping the subscription.

Mistake 4: streaming content and then claiming a refund

Once you've watched any Lionsgate+ content (even for 30 seconds), you typically forfeit your 14-day refund right. The law recognizes that you've received and consumed the service. If you've watched content and still haven't paid within 14 days, contact support - but don't expect a refund.

Mistake 5: not keeping cancellation confirmation

Without written proof of cancellation, you can't dispute continued billing. Always screenshot your cancellation confirmation page and save any cancellation emails from Amazon or Lionsgate+. If billing continues after your confirmed cancellation date, you'll need this evidence to claim a refund or escalate a complaint.

Reasons to cancel lionsgate+ and when you should keep it

Your decision to cancel should reflect your actual viewing habits and budget priorities. Before you go through the cancellation process, ask yourself these questions.

Strong reasons to cancel lionsgate+

• You've exhausted the content library and aren't finding new titles to watch
• Your NZ$3.99 monthly cost isn't aligned with how often you actually use the service
• You've subscribed to other streaming services that overlap with Lionsgate+ content
• You're cutting subscription costs to manage your budget and this is a low-priority service
• You're within the 14-day cooling-off window and haven't watched any content
• Billing has continued after you attempted to cancel - and you want to stop the charges

Reasons to keep lionsgate+

• You're a fan of specific Lionsgate franchises (like horror, action, or niche genre content)
• You've just paid for the month and want to maximize that investment before cancelling next month
• The NZ$3.99 cost is minimal compared to your other entertainment spending
• You share the Prime Video account with family members who use Lionsgate+ content

How stopee helps you cancel lionsgate+ in new zealand

Cancelling subscriptions shouldn't require detective work, and your consumer rights shouldn't be unclear. Stopee has helped thousands of New Zealand consumers cancel streaming services, track refunds, and escalate complaints when companies refuse to honour cancellation requests.

When you use Stopee, you gain access to:

• Step-by-step cancellation guidance tailored to your subscription type (direct or distributor)
• Clear explanations of your refund eligibility under New Zealand consumer law
• Templates and guidance for escalating complaints if Lionsgate+ refuses to cancel or refund you
• Proof of cancellation tracking to protect you against continued billing
• Support for disputes with Amazon or Lionsgate+ support teams

Stopee's mission is empowerment. We don't just tell you how to cancel - we ensure you understand your rights and have the tools to enforce them if a company ignores your cancellation request. Whether you're cancelling within the 14-day window or months into your subscription, Stopee provides the clarity and leverage you need.

Escalation steps if lionsgate+ refuses your cancellation request

In rare cases, a company might refuse to cancel your subscription or might continue charging you after you've requested cancellation. You have clear recourse options under New Zealand law.

Step 1: document everything

Before you escalate, gather all evidence:

• Screenshots of your cancellation request and confirmation page
• Copies of all emails from Lionsgate+ or Amazon related to your cancellation
• Bank or credit card statements showing continued billing after your cancellation date
• Any correspondence with customer support (chat transcripts, phone call notes)

Step 2: contact lionsgate+ support in writing

Send a formal email to Lionsgate+ support stating:

• Your account email and username
• The date you requested cancellation and the confirmation reference number
• The specific dates you were charged after cancellation
• A clear request for immediate cancellation and refund of all charges after your cancellation date
• A deadline for response (typically 5-10 working days)

Step 3: contact amazon prime video support

Since Lionsgate+ is a Prime Video add-on, Amazon bears responsibility for processing the cancellation. Contact Amazon directly via their customer service chat or email and explain that the Lionsgate+ add-on wasn't removed despite your request. Request that Amazon cancel the add-on and refund the disputed charges.

Step 4: file a formal complaint with the commerce commission

If Lionsgate+ or Amazon refuses to respond or honour your cancellation request after 10 working days, you can file a formal complaint with the Commerce Commission (the New Zealand authority responsible for enforcing consumer law). Visit www.comcom.govt.nz to lodge your complaint.

In your complaint, cite the Fair Trading Act (misleading cancellation practices) and the Consumer Guarantees Act (failure to provide the service as promised). The Commerce Commission has authority to investigate and compel refunds.

Step 5: request a chargeback through your bank

If all other avenues fail, contact your bank or credit card provider and request a chargeback for any unauthorized charges after your cancellation date. Provide your bank with all documentation (cancellation confirmation, disputed charges, unanswered support requests). Your bank can recover the money directly from Amazon's merchant account.

Checklist for cancelling lionsgate+ in new zealand

Use this checklist to ensure you've completed every step correctly and protected yourself against continued billing.

Final thoughts and next steps

Cancelling Lionsgate+ in New Zealand is straightforward when you know which platform controls your subscription and understand your consumer rights. Since the service is only available as a Prime Video add-on, your cancellation happens through Amazon - not directly through Lionsgate+. You have a 14-day right to cancel and receive a full refund if you haven't streamed content, and you're protected by the Consumer Guarantees Act and Fair Trading Act if a company tries to ignore your cancellation request.

At Stopee, we've helped thousands of New Zealand consumers cancel streaming services cleanly, track their refunds, and escalate complaints when companies refuse to play fair. Whether you need guidance through the cancellation process, help understanding your refund eligibility, or support escalating a dispute with Amazon or Lionsgate+, Stopee is here to empower you.

Your subscription should work for you, not the other way around. If Lionsgate+ no longer serves your entertainment needs, cancel with confidence - and let Stopee ensure the company honours your request.