Manage Quibi

How to cancel quibi: the shutdown guide for philippine subscribers

What you need to know about quibi today

Quibi shut down permanently on December 1, 2020, which means the streaming service no longer exists anywhere in the world, including the Philippines. If you subscribed to Quibi before it closed, you may still have billing records tied to your Apple App Store, Google Play, or Quibi account that require cleanup. At Stopee, we help thousands of subscribers navigate cancelled services and recover unused charges. This guide walks you through every step to cancel any remaining Quibi subscriptions and reclaim your money.

Understanding quibi and why it shut down

Quibi was a mobile-first streaming platform built around short-form original series, usually 10 minutes or less. The service launched in April 2020 with two pricing tiers: an ad-supported plan at approximately $4.99 USD (roughly ₱275 PHP at historical conversion rates) and an ad-free plan at approximately $7.99 USD (roughly ₱440 PHP). Despite high-profile backing and star-studded content, Quibi failed to attract sustained subscribers and officially ceased operations within eight months.

The shutdown was sudden for many Filipino users. Unlike gradual service transitions, Quibi's closure meant that the platform's infrastructure disappeared, which complicates cancellation today. However, you may still need to cancel recurring charges if your subscription auto-renewed before the shutdown date or if payment records remain active on your digital wallet.

Why quibi cancellation matters even now

You might think a defunct service means no more charges, but that is not always true. If you subscribed through the Apple App Store or Google Play, those platforms may have continued billing your account for a subscription that no longer provides any value. Some Philippine users with linked credit cards, debit cards, or digital wallets like GCash or Maya faced surprise charges even after Quibi stopped operating because app store subscriptions sometimes auto-renew independently of the underlying service.

Stopee advises that cancelling old Quibi subscriptions protects your account security, removes unnecessary payment authorizations, and creates a clear record if you need to file a refund claim. The Philippine Consumer Act of 2015 (Republic Act No. 7394) gives you the right to demand refunds for services that fail to deliver on their advertised purpose, and a defunct streaming service certainly qualifies.

Check where your quibi subscription was linked

Locate your billing source before cancelling

The biggest cancellation mistake happens when you cancel in the wrong place. Quibi offered multiple subscription paths, and you must cancel through the exact platform where you signed up.

Start by checking your email inbox for Quibi receipts and subscription confirmations. Look for messages from help@quibi.com, Apple (noreply@email.apple.com), or Google (noreply@google.com). Save screenshots of every receipt you find, including the date charged, amount in PHP or USD, and the last four digits of your payment method.

Identify your payment platform

Three main paths handled Quibi subscriptions. You subscribed through exactly one of these:

• Apple App Store: You opened the Quibi app on an iPhone or iPad and tapped subscribe within the app. Apple billed your iTunes account automatically each month.
• Google Play Store: You downloaded the Quibi app on an Android device and subscribed directly. Google Play managed your billing each month.
• Quibi's direct website: You visited quibi.com, created an account, and entered payment details. Quibi handled billing directly, though this is the least common path for Philippine users.

Check your bank statement, credit card statement, or GCash/Maya transaction history for the merchant name. Apple subscriptions appear as ITUNES.COM BILL, Google subscriptions show as GOOGLE*QUIBI, and direct Quibi charges appear as QUIBI or QUIBI INC. Note the exact merchant name and save a screenshot of the last three transactions.

How to cancel quibi through your payment platform

Cancel an apple app store quibi subscription

If you subscribed through the Apple App Store, Apple owns the billing relationship, not Quibi. You cancel through your Apple ID settings, regardless of whether Quibi still operates.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Scroll down and find Quibi in the list.
5. Tap Quibi to open the subscription details page.
6. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer a brief pause or discount to keep the subscription. You can ignore these options.
7. After you tap Cancel Subscription, you will see a confirmation message with the date your access ends.
8. Take a screenshot of the confirmation message immediately.

Pro tip: If you cannot find Quibi in your Subscriptions list, it may already be cancelled. Check your email for an Apple subscription cancellation confirmation to be sure. If you find no record, the subscription is no longer active.

Cancel a google play store quibi subscription

Google Play subscriptions are cancelled through the Google Play Store app on Android, or through your Google account settings online. This method works even though Quibi no longer operates.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select Manage subscriptions.
4. Find and tap Quibi in the list of active subscriptions.
5. Tap Cancel subscription at the bottom of the details page.
   • Google will show you the cancellation date and ask for confirmation.
6. Confirm the cancellation by tapping Cancel subscription again.
7. Screenshot the confirmation message showing the cancellation date.

Alternative method: If you do not have the Android device available, cancel through myaccount.google.com by selecting Subscriptions and services, then Manage subscriptions, then selecting Quibi and clicking Cancel subscription.

Cancel a direct quibi account subscription

If you subscribed directly on Quibi's website, the cancellation process is more challenging because Quibi no longer operates. However, you may still access archived account pages or contact the company's closure support team.

1. Visit the archived Quibi help page or try logging in at quibi.com with your original email and password.
2. If you gain access to your account, look for an Account or Billing section.
3. Select Cancel subscription or Cancel plan.
4. Confirm the cancellation by accepting any pop-up messages or final prompts.
5. If the website is no longer accessible, send a cancellation request to help@quibi.com with your account email and the date you want the subscription cancelled.
   • Include your full name, account email, and any payment method details (last four digits only).
   • State clearly: "I request immediate cancellation of my Quibi subscription effective today."
6. Keep a copy of your email and wait for a confirmation response within 7-10 business days.

Warning: Quibi's support team may respond slowly or not at all because the company is in shutdown mode. If you do not receive a response within two weeks, file a dispute with your payment provider instead.

Dispute a charge and request a refund

When to file a chargeback or dispute

If Quibi continued charging your account after you cancelled, or if you cancelled but were still charged, you have the right to dispute the charge with your bank, credit card company, or digital wallet provider. The Philippine Consumer Act of 2015 protects you from unauthorized billing and allows you to recover funds for services that were never delivered.

File a dispute if any of these apply to you:

• You cancelled the subscription, but your bank shows a charge after the cancellation date.
• You were charged for Quibi after December 1, 2020 (the shutdown date).
• You did not authorize the subscription and it appears on your account without your consent.
• You requested a refund through Quibi but never received it.

File a dispute with your bank or payment provider

1. Gather all evidence: screenshots of your subscription cancellation, billing statements showing Quibi charges, emails from Quibi or your payment provider, and dates.
2. Contact your bank, credit card company, or digital wallet provider (GCash, Maya, etc.) directly.
   • For credit cards: call the customer service number on the back of your card or log in to your online banking portal.
   • For GCash or Maya: open the app, navigate to your transaction history, find the Quibi charge, and select Report issue or Dispute transaction.
   • For debit cards: contact your bank's dispute department through their app or hotline.
3. File a formal dispute and provide all evidence. State clearly that Quibi shut down and you did not authorize continued charges.
4. Your bank will investigate within 15-30 days and notify you of the outcome.
5. If the dispute is approved, the bank will reverse the charge and credit your account.

Pro tip: Philippine banks and payment providers typically side with consumers in Quibi disputes because the service is defunct and you have clear evidence of cancellation attempts. Keep all screenshots and documentation for at least one year.

Understand your rights under philippine consumer law

The consumer act of the philippines protects you

The Philippine Consumer Act of 2015 (Republic Act No. 7394) gives you strong legal protection against unfair billing and service failures. Quibi's shutdown is a perfect example of why these protections matter.

You have the right to:

• Demand a refund for services that fail to deliver on their advertised purpose. A defunct streaming service certainly qualifies.
• Cancel any subscription at any time without penalty or hidden fees, regardless of what the terms say.
• Dispute unauthorized charges and receive a full refund within 30 days.
• File a complaint with the Department of Trade and Industry (DTI) if a company refuses to honour your refund request.

Escalate to the DTI if you hit a dead end

If Quibi, Apple, Google, or your bank refuses to refund you, file a formal complaint with the Philippine Department of Trade and Industry (DTI). The DTI handles consumer disputes and has the power to force companies to refund consumers.

1. Visit the DTI consumer complaint portal at www.dti.gov.ph or visit a local DTI office in your city.
2. File a formal complaint against Quibi Inc. or the payment platform (Apple, Google, your bank) that charged you.
3. Include all evidence: screenshots, email confirmations, bank statements, and proof of your cancellation attempts.
4. State that you are claiming a refund under the Philippine Consumer Act of 2015 because Quibi no longer provides the service you paid for.
5. The DTI will investigate and notify you within 30-60 days.

Stopee encourages you to keep escalating until you get a resolution. The DTI takes these complaints seriously, especially when a service is completely defunct.

Common cancellation mistakes and how to avoid them

Why cancellation fails and how to prevent it

It is frustrating when you cancel but still get charged, and most of the time it is because of one preventable mistake. Here are the traps Stopee users encounter most often with Quibi and how to sidestep them.

Mistake 1: Cancelling in the wrong place. You cancel through Quibi's website, but your subscription is actually managed by Apple or Google. Result: the charge continues because you cancelled the wrong account. Always check your bank statement to find the true merchant name, then cancel there.

Mistake 2: Cancelling too close to your renewal date. Quibi's terms required cancellation at least 24 hours before your renewal date to avoid a final charge. If you cancelled on the renewal date itself, you still get charged. To avoid this, cancel as soon as you decide to do so, not the day before your renewal.

Mistake 3: Assuming the service shut down automatically cancelled your subscription. Many users think that when a company goes out of business, all subscriptions cancel automatically. They do not. Especially with app store subscriptions, charges can continue for months after the service shuts down because the app store does not care whether the service exists anymore. You must cancel manually, every time.

Mistake 4: Not saving proof of cancellation. If you cancel but do not screenshot the confirmation message, you have no proof if the company later disputes your cancellation. Always screenshot the cancellation confirmation, including the date and time. Save it to your phone or email it to yourself.

Mistake 5: Giving up after one failed cancellation attempt. Sometimes the website is down, the app crashes, or the email goes unanswered. Do not assume cancellation failed just because it did not work the first time. Try again through a different method (app versus website, for example) or escalate to your payment provider.

Pricing and what you should have received

Quibi's subscription tiers at a glance

If you were charged after cancelling, you are entitled to a refund equal to the pro-rated amount from your cancellation date forward. For example, if you cancelled on the 15th of a 30-day month, you should receive half your monthly charge back.

What to do after your cancellation is confirmed

Protect yourself after quibi is gone

Cancelling a subscription is only half the battle. After you confirm the cancellation, take steps to protect your account and prevent similar issues in the future.

1. Save all cancellation confirmations in a dedicated folder on your computer or phone. Label them with the service name and date so you can find them later if needed.
2. Check your bank and payment provider accounts one week after cancellation to confirm that no additional charges appear.
3. If any charges appear after your cancellation date, file a dispute immediately with your bank or payment provider.
4. Uninstall the Quibi app from your phone if you have not already done so.
5. If you subscribed directly on Quibi's website, change your password or delete your account entirely once you confirm cancellation.

Pro tip: Set a calendar reminder to check your bank statement 7 days and 30 days after cancellation. This catches rogue charges early and gives you time to dispute them within your bank's claim window (usually 60 days from the charge date).

Frequently encountered problems and solutions

What if i cannot access my quibi account anymore?

Because Quibi shut down in 2020, the account page may be archived, inaccessible, or require you to contact support directly. Try these steps:

1. Attempt to log in at quibi.com with your original email and password. If the page loads, proceed with the normal cancellation steps above.
2. If the page does not load, send an email to help@quibi.com requesting cancellation. Include your full name, account email, and the last four digits of the payment method you used.
3. If email goes unanswered for two weeks, cancel through your payment provider directly (Apple, Google, or your bank).

Stopping your payment at the source is always a valid backup if Quibi's systems are unreachable. You do not need Quibi's permission to cancel if the company has already shut down.

What if i was charged after i cancelled?

Contact your payment provider (Apple, Google, or your bank) immediately and file a dispute. Provide screenshots of your cancellation confirmation and bank statements showing the charges. These disputes almost always succeed because you have clear proof that you cancelled.

Can i get a refund for months i paid but never used?

Yes, under the Philippine Consumer Act of 2015. If you paid for Quibi but the service shut down before you used it, or if you cancelled but were still charged, you can request a refund. File a dispute with your payment provider or escalate to the DTI if the provider refuses.

Keep quibi and similar services organized

A checklist to stay on top of your subscriptions

Stopee recommends creating a simple spreadsheet of all your active subscriptions, including renewal dates and payment amounts. Review it monthly so you catch unexpected charges before they pile up.

Why quibi failed and what you can learn

The broader lesson for subscription management

Quibi's rapid shutdown teaches an important lesson: no streaming service, app, or subscription is guaranteed to last forever. Companies fail, get acquired, or pivot away from their core product without warning. The best defence is to stay in control of your own subscriptions.

Review your bank statements monthly, cancel services you do not actively use, and do not let free trials auto-renew without your explicit approval. Hundreds of thousands of Filipinos pay for subscriptions they have completely forgotten about, and service closures like Quibi make this problem worse.

At Stopee, we have helped thousands of consumers cancel subscriptions, recover unauthorized charges, and take back control of their digital wallets. The strategies you learned here apply to every streaming service, app subscription, and membership renewal you encounter. Use them, and you will never lose money to a forgotten service again.

Contact information and next steps

Where to send cancellation requests

If you need to contact Quibi directly (though response is unlikely due to shutdown), use this address:

Quibi Inc.
Los Angeles, California, USA
Email: help@quibi.com

For Philippine consumer protection, contact:

Department of Trade and Industry (DTI)
Website: www.dti.gov.ph
Consumer Complaint Division: Available through DTI regional offices nationwide

If you subscribed through Apple, contact Apple Support at support.apple.com. If you subscribed through Google Play, contact Google Support at support.google.com. Both platforms have dedicated Filipino support teams.

Your next action

Cancel your Quibi subscription today using the method that matches where you subscribed. Check your bank statement in seven days to confirm no additional charges appear. If you find unauthorized charges, file a dispute with your payment provider immediately. Stopee has helped thousands of consumers cancel defunct services and recover their money, and you now have every tool you need to do the same. Your money is yours to protect.