Manage Quibi

How to cancel quibi and protect your rights as a canadian subscriber

What is quibi and why it matters for your cancellation

Quibi was a mobile-first streaming service that launched in April 2020 with the promise of short-form video content tailored for phone viewing. The platform operated for approximately six months before the company announced its shutdown later that year. If you subscribed during its brief existence, you may still have billing questions or need to ensure charges have stopped.

Understanding what happened with Quibi and your subscription is the first step toward protecting yourself. At Stopee, we help Canadian consumers navigate cancellations and account closures, especially with services that have ceased operating. This guide walks you through the specific cancellation methods available to you and your rights as a Canadian consumer.

Why quibi shutdown matters to your account

When a streaming service shuts down, your subscription typically ends automatically, but billing records and account data persist. You may still see historical charges on your payment statements, and you might have questions about refunds or data removal. Stopee's approach is to ensure you understand exactly what happened and what steps you can take next.

Who should read this guide

This guide is for anyone who subscribed to Quibi through the website, Apple App Store, or Google Play, regardless of whether you actively cancelled or the service simply stopped operating. If you're concerned about lingering charges, want to request a refund, or need to formally document your cancellation, this resource covers all scenarios.

Quibi subscription plans and canadian pricing

Quibi offered two subscription tiers when it was active, both available in Canada at launch. Review the table below to identify which plan you subscribed to.

Understanding your subscription charges

Depending on when you subscribed and which platform you used (Quibi website, Apple App Store, or Google Play), your billing may have continued until the service shutdown. Some subscribers cancelled before the shutdown, while others may still see historical charges on their statements. Stopee recommends checking your payment method statements to identify any outstanding Quibi charges.

Your consumer rights and how canadian law protects you

As a Canadian consumer, you have legal protections that apply even when a service shuts down. Federal and provincial consumer protection laws prohibit unfair practices and require transparency from service providers.

Key consumer protections in canada

Canadian consumers are protected under the Competition Act and provincial consumer protection statutes. These laws cover unauthorized charges, misleading advertising, failure to deliver promised services, and billing disputes. If Quibi charged you after you cancelled or after the shutdown, you may have grounds for a refund or chargeback.

Your rights include the ability to request data deletion, dispute unauthorized charges, and file complaints with provincial consumer protection offices. If you subscribed in Ontario, British Columbia, Alberta, Quebec, or another province, those provincial laws apply to your transaction.

Who to contact if your rights are breached

If you believe Quibi or its parent company violated your consumer rights, you can escalate your complaint to your provincial consumer protection office or the Competition Bureau. Stopee's experience shows that many Canadian consumers successfully recover refunds by clearly documenting their complaint and citing applicable law. Keep all receipts, cancellation confirmations, and billing statements as evidence.

How to cancel your quibi subscription

Depending on where you subscribed, your cancellation process differs. Follow the steps for your specific platform below.

Cancelling through the quibi website

If you created a Quibi account and subscribed directly through the website (when the service was active), follow these steps.

1. Go to the Quibi website (if still accessible)
   • Note that Quibi's website may no longer display subscription management features since the service has shut down
2. Sign in using your email and password
   • If you forgot your password, use the password reset option
3. Navigate to your Account settings or Subscription settings
   • Look for tabs labelled "Billing," "Account," or "Subscription"
4. Select the option to cancel your subscription
   • Quibi may ask for your cancellation reason; answer truthfully or skip if optional
5. Save or screenshot the confirmation page and email confirmation
   • Pro tip: Save the confirmation email or take a screenshot immediately; Stopee recommends archiving this proof for at least one year

Cancelling through apple app store

If you subscribed to Quibi via your iPhone or iPad, manage your subscription through Apple's settings.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
   • This opens your Apple ID profile menu
3. Select Subscriptions
   • You will see a list of all active and cancelled subscriptions
4. Find Quibi in the list and tap it
5. Tap Cancel Subscription
   • Apple will ask you to confirm and may offer a "keep it" option; ignore this and confirm cancellation
6. Take a screenshot of the cancellation confirmation screen
   • Warning: Apple may show "Expires on [date]" even after you cancel; this is normal and means your access continues until that date, then stops

Cancelling through google play store

If you subscribed via Google Play on an Android device, cancel directly through the Google Play app.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the menu icon (three horizontal lines) in the top left corner
3. Select Subscriptions from the menu
4. Tap Quibi in your subscriptions list
5. Tap Cancel subscription
   • Google Play will confirm your cancellation and show your final billing date
6. Screenshot the confirmation and save your confirmation email
   • Pro tip: Stopee recommends waiting 24 hours, then checking Google Play again to confirm the subscription no longer appears as active

Cancelling by certified mail

If the Quibi service portal is unavailable or you want a formal written record of your cancellation, send a certified or registered letter to the company's Los Angeles corporate address.

1. Write a signed letter on paper
   • Include your full name, the email address associated with your Quibi account, your account ID (if you have it), and the date
   • State clearly: "I hereby request cancellation of my Quibi subscription effective immediately"
   • Sign the letter by hand
2. Prepare the letter for certified or registered mail
   • Use Canada Post Xpresspost with signature confirmation or equivalent tracked service
3. Address it to the Quibi corporate office: 6555 Barton Avenue, Floor 4, Los Angeles, CA 90038, United States
4. Send the letter and keep your tracking number and postal receipt
   • Pro tip: Write the tracking number on a copy of your letter for your records
5. Check your tracking online to confirm delivery
6. Keep all documentation for 12 months minimum
   • Warning: If you do not receive a response within 14 days, contact your payment provider to dispute any ongoing charges

What happens after you cancel

Cancellation does not always mean immediate access loss. Understand what to expect in the days and weeks following your cancellation request.

Access and timing after cancellation

Typically, when you cancel a streaming subscription, you retain access until the end of your paid billing period. After that date, your account becomes inactive. With Quibi, since the service has already shut down, there is no active content to access regardless of when you cancelled.

However, your account data and billing history remain on file. Quibi or its parent company retains this information in accordance with their privacy policy and applicable Canadian data retention laws. You can request deletion of your personal data under provincial privacy laws (such as British Columbia's Personal Information Protection Act or equivalent) or under federal privacy legislation.

Charges after cancellation

If you see Quibi charges on your statement after your cancellation date, this is a billing error. Warning: Act quickly to dispute the charge. Contact your payment provider (credit card company, Apple, or Google) within 30 days to request a chargeback or refund for unauthorized or duplicate charges. Stopee recommends documenting your cancellation proof before calling your payment provider.

Refunds and how to request them

Refunds for streaming subscriptions are not automatic, but you may be eligible depending on the circumstances of your cancellation.

When you are eligible for a refund

You may qualify for a refund if you cancelled within a grace period (varies by platform), if you were charged after cancellation, or if the service failed to deliver what was promised. If you subscribed through Apple App Store or Google Play, those platforms offer refund request options within 14 days of purchase in most cases.

Quibi's shutdown itself may entitle you to a refund for the unused portion of your subscription, depending on provincial consumer law. Some provinces treat the cessation of service as a breach of contract, giving you grounds to request a pro-rata refund. Stopee recommends requesting a refund from your payment provider if you paid close to the shutdown date.

How to request a refund

Contact your payment provider directly with a refund request.

1. For Apple App Store: open Settings, tap your name, select Media & Purchases, tap your ID, select Purchase History, find Quibi, and tap the Request Refund button if available
2. For Google Play: open the Google Play Store app, tap the menu, select Order History, find your Quibi charge, tap Report a Problem, and select the refund reason
3. For credit card charges: contact your credit card issuer's customer service line and request a chargeback for an unauthorized or cancelled subscription charge; provide your cancellation proof

Refund timelines

Apple and Google typically process refund requests within 5 to 10 business days. Credit card chargebacks may take 30 to 90 days. Pro tip: Follow up with your payment provider one week after submitting your refund request to confirm receipt and status.

Common mistakes when cancelling quibi

Many Canadian consumers encounter preventable problems when cancelling streaming services. Learn what not to do so you protect yourself.

Mistake 1: not saving cancellation confirmation

If you do not screenshot or save your cancellation confirmation email, you have no proof that you cancelled. When disputes arise, your word against the company's is weak. Pro tip: Stopee recommends saving confirmation emails to a dedicated folder and backing them up. Take screenshots of confirmation pages immediately; websites can be redesigned or taken offline.

Mistake 2: assuming charges stopped automatically

Because Quibi shut down, you may assume your subscription automatically stopped charging. This is usually true, but billing systems sometimes lag. Check your credit card or Apple/Google account statements monthly for 60 days after the shutdown to ensure no rogue charges appear. Warning: If you see a charge, dispute it immediately; waiting makes chargebacks harder to win.

Mistake 3: deleting cancellation emails too soon

Keep all confirmation emails, receipts, and statements for at least one year. If a refund dispute arises, you will need proof of your cancellation date. Stopee has helped thousands of consumers successfully win chargebacks because they retained documentation.

Mistake 4: cancelling through multiple methods

If you cancel via the Quibi website and then again through Apple App Store, you may create confusion about which cancellation is valid. Cancel through one method only. If the website is unavailable, use the platform you subscribed through (Apple or Google).

Cancellation checklist for quibi

Use this checklist to ensure you have completed all necessary steps before considering your cancellation final.

Final steps and contacting quibi

If you need to reach out to Quibi directly or need formal acknowledgment of your cancellation, here is what you should know.

Quibi's corporate address for written cancellations

If you want to send a formal cancellation notice or complaint to Quibi's parent company, use the address below. This address appears in Quibi's original Terms of Service under "Complaints."

Quibi Holdings, Inc.
6555 Barton Avenue, Floor 4
Los Angeles, CA 90038
United States

Send all correspondence via Canada Post Xpresspost (signature confirmation) or equivalent tracked service. Keep your tracking number and receipt.

Escalating complaints to canadian authorities

If Quibi or its parent company refuses to honour your cancellation or process a refund, escalate your complaint to your provincial consumer protection office or the federal Competition Bureau. Stopee recommends gathering all documentation first (cancellation proof, billing statements, refund requests) before escalating.

Competition Bureau (federal): Submit complaints at competitionbureau.gc.ca or call 1-800-348-5358 for deceptive marketing or unfair practices.

Provincial offices: Contact your province's consumer protection ministry (Ontario: ServiceOntario; British Columbia: Consumer Protection BC; Alberta: Fair Trading Act; Quebec: Office of the Protecteur du consommateur).

Payment provider dispute resolution

Your credit card company, Apple, or Google all have dedicated dispute and chargeback processes. These are often faster and more effective than contacting Quibi directly. Stopee strongly recommends starting with your payment provider if charges are disputed.

Conclusion: you are protected, and stopee is here to help

Cancelling a subscription to a service that has already shut down can feel confusing, but your rights as a Canadian consumer are clear and enforceable. Whether you need to cancel formally, request a refund, or dispute unauthorized charges, you now have the steps and legal references to move forward with confidence.

Stopee has helped thousands of Canadian consumers navigate cancellations, refunds, and billing disputes with streaming services and subscription platforms. The key is to act quickly, document everything, and know that you have legal remedies if a company fails to honour your cancellation or wrongfully charges you.

Visit Stopee.com for additional guides on cancelling other streaming services, subscription boxes, and digital products. Our team of consumer advocates is committed to empowering you to take control of your subscriptions and protect your rights.