Manage Advancedvpn

How to cancel advancedvpn and stop automatic charges in 2024

Why you might want to cancel advancedvpn

Advancedvpn is a quarterly subscription VPN service, which means your card or digital wallet gets charged every three months unless you actively turn off auto-renewal. Many Filipino users sign up for privacy protection, then forget the service exists until the next billing cycle hits. That auto-renewal model is the core reason most cancellation frustrations happen.

Common reasons to cancel

You might cancel Advancedvpn because you no longer need the VPN, found a cheaper alternative, experienced poor connection speeds, or simply want to stop recurring charges. Some users realize the service costs more than they initially budgeted, especially when foreign currency transaction fees from your bank are added on top of the US dollar pricing.

Another reason is clarity. Advancedvpn does not publish a simple, single cancellation page on its website. That lack of transparency can make you feel trapped, which is why Stopee exists to guide you through every step without confusion or hidden traps.

When you should cancel immediately

Cancel right away if you have unused service days remaining in your current quarter and fall within 30 days of your initial purchase. The Advancedvpn terms acknowledge a 30-day money-back guarantee, so acting quickly protects your refund eligibility. If your renewal date is within 7 days, cancelling today stops that automatic charge from processing tomorrow.

Understanding advancedvpn's pricing and plans

Advancedvpn charges in US dollars, converted to Philippine pesos at your bank's rate plus any foreign transaction fees. Two main tiers exist, each billing quarterly with automatic renewal enabled by default.

Both plans renew automatically every 90 days to your payment method on file. Uninstalling the app does not cancel your subscription, and your bank will still process charges unless you formally disable auto-renewal through your account or request cancellation via support.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices. Advancedvpn must clearly disclose its auto-renewal terms before charging you, and you have the right to cancel without penalty if the service fails to deliver as promised.

What the law says about refunds and cancellations

Republic Act No. 7394 requires that digital service providers like Advancedvpn honour their published refund policies. If Advancedvpn advertises a 30-day money-back guarantee, you can legally demand that refund within 30 days of purchase, even if you have already used the service. The law also mandates that cancellation requests receive a response within 15 days.

If Advancedvpn ignores your cancellation or refund request, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Division. The DTI has authority to investigate, mediate, and enforce your rights, including ordering refunds and penalties against the company.

Your automatic refund window

You have 30 days from your initial purchase date to request a full refund without providing a reason. Keep your original purchase receipt and the exact date you signed up. If you are beyond day 30 but within your current billing quarter, you can still cancel to prevent future charges, though a refund for the current period becomes less certain.

How to cancel advancedvpn step by step

Cancellation happens through one of three channels: your web account, your mobile app account, or directly via Advancedvpn support email. The method depends on where you originally purchased your subscription.

Method 1: cancel through your web account

This is the most direct path if you signed up at advancedvpn.com using a credit card, debit card, or online payment method.

1. Visit advancedvpn.com and sign in to your account with your email and password.
   • If you forgot your password, use the "Forgot Password" link on the login page.
   • Check your email inbox (and spam folder) for the password reset link.
2. Look for the Account, Billing, or Subscription Settings menu once logged in.
   • This menu often appears in the top-right corner under your profile icon or in the left sidebar.
   • Some accounts label it "My Plans" or "Active Subscriptions".
3. Find your active Advancedvpn subscription listed with your renewal date.
   • Write down the exact renewal date before making changes.
   • Confirm the plan name (Secured or Plus Privacy Guard).
4. Click the "Cancel Subscription" or "Turn Off Auto-Renewal" button next to your plan.
   • If this button is not visible, scroll down or check a "Manage" or "Edit" option.
   • Warning: Do not click "Pause" instead of "Cancel" - pause is temporary and renewal still happens after the pause ends.
5. Confirm your cancellation when the popup appears.
   • The system may ask why you are leaving; this is optional feedback.
   • You may see a retention offer or discount - skip it if you want to cancel entirely.
6. Save or screenshot the cancellation confirmation page showing your subscription status changed to "Cancelled" or "Active until [date]".
   • This proof protects you if Advancedvpn continues billing after cancellation.
   • Forward this screenshot to your email for your records.

Method 2: cancel through the advancedvpn mobile app

If you subscribed through the Advancedvpn app on iOS or Android, cancellation may happen within the app or through your device's app store.

1. Open the Advancedvpn app and sign in with your account email and password.
2. Tap the menu icon (three horizontal lines) or swipe left to access account settings.
3. Look for "Subscription", "Billing", or "Account" options in the settings menu.
4. Find your active subscription and tap "Manage Subscription" or "Cancel Subscription".
   • If the option does not appear in the app, the next step is to cancel through your phone's app store directly.
5. Confirm your cancellation in the popup that appears.
6. Take a screenshot of the final confirmation page.

Important note for App Store or Google Play purchases: If you subscribed through Apple App Store or Google Play Store, you must cancel through those platforms, not through the Advancedvpn app itself.

Method 3: cancel through apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find "Advancedvpn" in your active subscriptions list.
5. Tap "Advancedvpn" and then tap "Cancel Subscription".
6. Choose your cancellation reason (optional) and confirm.
7. Screenshot the page showing your subscription is now "Cancelled" or "Expires on [date]".

Method 4: cancel through google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions", then "Subscriptions".
4. Tap "Advancedvpn".
5. Tap "Cancel subscription".
6. Select your reason and tap "Cancel subscription" again to confirm.
7. Capture a screenshot showing "Subscription cancelled" or your cancellation date.

Method 5: cancel via email support

If you cannot find the cancellation button in your account or app, contact Advancedvpn support directly. This method also works if you want written proof of your cancellation request.

1. Send an email to support@advancedvpn.com with the subject "Subscription Cancellation Request".
   • Include your registered email address.
   • Provide your Advancedvpn username or account ID if you have it.
   • State your current plan name (Secured or Plus Privacy Guard).
   • Include your billing renewal date.
   • Write a clear statement: "I request immediate cancellation of my Advancedvpn subscription effective today."
2. Request written confirmation of your cancellation in the same email.
3. Send the email from the email address associated with your Advancedvpn account.
4. Wait for a response within 24 to 48 hours (Advancedvpn claims 24/7 support).
5. Forward the confirmation email to yourself and save it in a folder titled "Cancelled Subscriptions" for your records.

Pro tip: Use Stopee's email template generator if you want a professional, legally-worded cancellation email that increases the chance of immediate response.

Requesting a refund after cancellation

Cancelling your subscription does not automatically trigger a refund. You must request one separately, especially if you are within 30 days of your initial purchase date.

How to claim your 30-day refund

1. Locate your original Advancedvpn purchase receipt and note the exact purchase date.
2. Calculate whether today's date is within 30 days of that purchase date.
   • If yes, you qualify for a full refund under Advancedvpn's money-back guarantee.
   • If no, a refund is not guaranteed, but you can still request one based on service quality issues.
3. Send a refund request email to support@advancedvpn.com with the subject "Refund Request - 30-Day Guarantee".
   • Include your account email.
   • Attach a screenshot of your original purchase receipt showing the date and amount.
   • State the exact date you purchased (within 30 days).
   • Write: "I am requesting a full refund under your 30-day money-back guarantee policy."
4. Ask for confirmation that your refund has been processed and request the transaction ID.
5. Check your credit card or payment account within 5 to 10 business days for the refund.
   • Bank refunds sometimes appear as "Pending" before the final amount posts.
   • If your original payment was through GCash or Maya, the refund will return to that wallet.

If Advancedvpn denies your refund without reason or ignores your request after 15 days, escalate your complaint to the Department of Trade and Industry (DTI). You can file a formal complaint at the DTI Consumer Protection Division website or visit your nearest DTI office in person. Stopee has helped thousands of consumers recover refunds through formal DTI complaints, so do not hesitate to escalate if needed.

What happens after you cancel

Cancelling your Advancedvpn subscription does not end your service immediately. You retain access until your current billing period expires.

Your access timeline after cancellation

Once you cancel, Advancedvpn will honor your service through your current quarterly period. For example, if you cancel on May 15 and your next renewal date was June 1, you keep access until June 1. After June 1, your VPN access stops and you cannot reconnect unless you resubscribe.

Monitor your bank account or payment app on your renewal date to confirm no charge posts. If a charge appears after your cancellation date, immediately contact your bank's fraud department and submit a dispute within 60 days. At the same time, contact Advancedvpn support with your cancellation confirmation screenshot and ask them to reverse the unauthorized charge.

Uninstalling the app

After your access expires, uninstall the Advancedvpn app from your devices. Uninstalling does not cancel your subscription, so do not confuse the two actions. You must complete the cancellation steps above first, then uninstall.

If you want to use a VPN again in the future, Stopee can help you compare alternatives and avoid the same auto-renewal traps that caught you with Advancedvpn.

Common mistakes that delay or block cancellation

Cancellation frustration usually stems from avoidable mistakes, not Advancedvpn's intentional obstruction. Knowing these traps saves you time and stress.

Mistake 1: uninstalling the app instead of cancelling

Many users delete the Advancedvpn app thinking it ends the subscription. It does not. Your billing account remains active at advancedvpn.com, and your next charge will process on schedule. Delete the app only after you have formally cancelled through your account, the web portal, or support email.

Mistake 2: not taking screenshots before cancelling

If Advancedvpn later claims they never received your cancellation or charges you again, you have no proof without screenshots. Capture three images: your subscription status before cancellation, the cancellation confirmation page, and your billing history showing no post-cancellation charges.

Mistake 3: cancelling through the wrong channel

If you subscribed through Google Play but try to cancel in your web account, the cancellation may not process. Match your cancellation method to your original purchase method: App Store purchases cancel through the App Store, Google Play purchases cancel through Google Play, and direct web purchases cancel through advancedvpn.com.

Mistake 4: ignoring the refund window

You have exactly 30 days from purchase to request a refund. If you wait until day 31, Advancedvpn will deny it. Mark your calendar with your purchase date plus 30 days, and submit your refund request before that deadline if you want your money back.

Mistake 5: not verifying the cancellation was successful

After clicking "Cancel", wait 24 hours and log back into your account to confirm your subscription status shows "Cancelled" or "Expires on [date]". If it still shows "Active", your cancellation did not register and you need to try again or contact support immediately.

Pricing breakdown and what you pay

Understanding the true cost of Advancedvpn helps you decide whether cancellation makes financial sense.

These costs assume you remember to cancel before each renewal. If you forget and let auto-renewal run unchecked for a year, you are paying above ₱9,200 for a service you may have stopped using months ago.

Comparison: advancedvpn vs alternatives

Before you finalize your cancellation, compare what you are losing against what alternatives offer. This helps you make an informed decision about whether cancellation is right for you.

If you are cancelling Advancedvpn because of cost, Stopee can help you find comparable VPN services with clearer cancellation processes and lower annual fees.

Cancellation checklist for advancedvpn

Use this checklist to confirm you have completed every cancellation step correctly and safely.

• Before cancellation:
  • Write down your Advancedvpn account email.
  • Note your exact renewal date (check your billing page or last email receipt).
  • Confirm your current plan name (Secured or Plus Privacy Guard).
  • Identify where you purchased (advancedvpn.com, App Store, or Google Play).
  • Check if you are within 30 days of purchase (refund eligibility).
• During cancellation:
  • Sign in to the correct platform (web account, App Store, or Google Play).
  • Find and click the official "Cancel Subscription" or "Turn Off Auto-Renewal" button.
  • Confirm the cancellation in the popup.
  • Screenshot the confirmation page immediately.
  • Note the exact date and time of your cancellation.
• After cancellation:
  • Wait 24 hours and log back in to verify status shows "Cancelled".
  • Forward your screenshot confirmation to your personal email.
  • If you qualify for a refund, submit your refund request within 30 days of purchase.
  • Monitor your bank account on your original renewal date - confirm no charge posts.
  • If a charge appears, dispute it with your bank and forward your cancellation screenshot.

Contact information and escalation options

If Advancedvpn does not respond to your cancellation or refund request within 15 days, you have legal escalation options under Philippine law.

Advancedvpn support contacts

Email support is available at support@advancedvpn.com. The company claims 24/7 live chat through their official contact page at advancedvpn.com/contact-us.php. No local Philippine phone number or mailing address is published, so email or live chat are your only direct channels.

Important: Advancedvpn does not maintain a physical office address in the Philippines. All disputes must be filed through email or escalated to the DTI, not through a local mailing address.

Philippine consumer protection escalation

If Advancedvpn ignores your cancellation or refund request for more than 15 days, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Division. The DTI has authority under Republic Act No. 7394 to investigate digital service disputes and order refunds.

File your DTI complaint at the DTI National Office in Manila or through any regional DTI office. You can also submit complaints online at the DTI website. Include your cancellation screenshot, email correspondence, and proof of payment.

Stopee recommends always sending your cancellation request via email (not live chat) so you have a permanent record if DTI escalation becomes necessary.

Final summary and next steps

Cancelling Advancedvpn is straightforward once you know the correct channel: match your cancellation method to your original purchase method, take screenshots for proof, and verify success within 24 hours. If you are within 30 days, submit a refund request immediately. If Advancedvpn refuses, escalate to the DTI.

Your rights are protected by Philippine consumer law. You do not need to accept unclear cancellation processes or unauthorized recurring charges. Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and avoid dark pattern traps - and our goal is to empower you to do the same with confidence, starting today.