Manage Assuredvpn

How to cancel AssureVPN and stop the monthly charges in the philippines

What AssureVPN is and why filipinos are cancelling

AssureVPN (sometimes listed as Assuredvpn online) is a subscription VPN service marketed for encrypted browsing, anonymous internet access, and IP masking. You pay a recurring monthly fee to use their servers and encryption tools. The problem is simple: many users in the Philippines subscribe expecting reliable local streaming and fast speeds, then find the service doesn't deliver. When you realize AssureVPN isn't what you need, you're stuck with automatic monthly charges until you actively cancel.

At Stopee, we've helped thousands of Filipinos navigate cancellation processes that companies deliberately make confusing. AssureVPN is no exception. This guide walks you through every step to cancel without extra charges, understand your consumer rights, and avoid the traps that keep people paying for services they no longer use.

How much you're actually paying

AssureVPN charges $10.00 per month, which converts to approximately ₱550 in Philippine pesos at current exchange rates. There is no annual plan listed on their public pricing pages as of now. This is a recurring subscription, which means the charge automatically renews on your billing date each month unless you cancel before that date arrives.

The company does not clearly advertise local payment options like GCash or Maya. Most Filipino users pay through international payment methods (credit card, PayPal, or debit card), which means you may also see a small currency conversion fee on your bank statement. Over a year, you could pay ₱6,600 or more if you forget to cancel.

Why people in the philippines cancel AssureVPN

You might cancel for several honest reasons. If you subscribed mainly for access to local streaming platforms like iWantTFC or GMA Play, AssureVPN's geo-restrictions often block those services instead of unblocking them. Peak-hour slowdowns are also common, especially during evening hours when many Filipinos are online. Some users sign up for public Wi-Fi security while traveling, then forget they're still paying after returning home.

Whatever your reason, cancelling is your right as a consumer. Stopee believes you should only pay for services that actually work for you.

Your consumer rights under philippine law

Protection under the consumer act of the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when dealing with AssureVPN. This law requires companies to be honest about subscription terms, renew only with your clear consent, and honor cancellation requests without penalty.

Key protections you have:

• The right to cancel a subscription service without unreasonable obstacles or hidden charges
• The right to receive clear, written confirmation of your cancellation
• Protection against automatic renewal charges after you cancel
• The right to a refund if the service was not delivered as promised or if charges continued after cancellation

If AssureVPN continues charging after you've cancelled, or if they make cancellation deliberately difficult, they are violating this law. Document everything. Save screenshots of your cancellation request, confirmation emails, and any continued charges. These become your evidence if you need to escalate.

When to contact the department of trade and industry

The Department of Trade and Industry (DTI) is the government agency that enforces consumer protection in the Philippines. If AssureVPN refuses to honour your cancellation request or keeps charging you after you've cancelled, you can file a complaint with DTI at no cost.

Most companies stop arguing the moment you mention the DTI. It costs them money and reputation to fight a formal complaint. At Stopee, we recommend keeping DTI contact details handy before you even start cancellation. If AssureVPN makes trouble, you have a clear escalation path.

Methods to cancel AssureVPN

Where to cancel and which method works fastest

AssureVPN offers three cancellation routes: through your account on their website, through the mobile app (if you subscribed there), or by contacting support directly. The website method is fastest and leaves the clearest paper trail. The app method varies depending on whether you use iOS or Android. Support contact should be your backup if the self-service options fail.

At Stopee, we recommend always cancelling through your account first. This gives you immediate control and an on-screen confirmation you can screenshot. Support contact takes longer and relies on staff following through, which isn't always reliable.

Which platforms you might have subscribed through

Think carefully about where your payment comes from. Did you sign up directly on assuredvpn.com? Did you download the app and subscribe through the app store? The method matters because app store cancellations (Apple App Store or Google Play) work differently than website cancellations.

If you're unsure, check your payment statements. Your bank or credit card company's app will show whether the charge came from "AssureVPN," "Apple," or "Google." Once you know the source, you know which cancellation path to take.

How to cancel AssureVPN step by step

Cancellation through the AssureVPN website

This is the fastest and clearest cancellation method if you subscribed directly through assuredvpn.com. Follow these steps exactly in order, and do not skip any confirmation screens.

1. Open a web browser and go to the AssureVPN help page at assuredvpn.com/help or log in directly at assuredvpn.com/login
   • Use the same email address and password you used when you created the account
   • If you've forgotten your password, use the "Forgot Password" link before proceeding
2. Look for a menu option called "Account Settings," "Subscription," "Billing," or "My Subscription"
   • The exact label changes between updates, but it will be near the top of your account dashboard
   • If you can't find it, check the help page or contact support@assuredvpn.com for the exact link
3. Click on your active subscription or plan
   • You should see your monthly charge amount (₱550 or $10.00), next billing date, and payment method
   • Take a screenshot of this page now. You'll need it as proof if a charge appears later
4. Look for a button labeled "Cancel Subscription," "Cancel Plan," or "End Subscription"
   • Click it once. Do not double-click or refresh the page while it's processing
   • A pop-up or warning message may appear asking you to stay or offering a discount. Ignore these retention tricks and proceed
5. Confirm the cancellation by clicking "Yes, cancel my subscription" or the equivalent button that appears
   • Read the confirmation text carefully. It should say your subscription will end on a specific date (usually your current billing date)
   • You may still have access to the VPN until that date. That is normal
6. Screenshot the final confirmation page that says your cancellation was successful
   • This screenshot is your proof. Store it in a safe place, such as a cloud folder or email it to yourself
   • Within 24 hours, you should receive a confirmation email from AssureVPN. Screenshot that too

Pro tip: Log out and back in after 10 minutes. Your subscription status should now show "Cancelled" or "Ending on [date]." If it still shows "Active," contact support@assuredvpn.com immediately with your screenshots and ask them to cancel manually.

Cancellation through apple app store (iPhone or iPad)

If you subscribed through the Apple App Store, you cannot cancel inside the AssureVPN app itself. Apple requires you to manage subscriptions through your Apple ID settings. Follow these steps on your iPhone, iPad, or Mac.

1. Open the Settings app (gear icon) on your iPhone or iPad
   • On Mac, open System Settings instead
2. Scroll down and tap "App Store" or look for your name at the top of Settings
   • Tap your Apple ID banner if you see it at the top
3. Tap "Subscriptions" or "Manage Subscriptions"
   • You will see a list of all your active subscriptions
4. Find "AssureVPN" in the list and tap it
   • If you don't see it, scroll down. Cancelled subscriptions appear lower in the list
5. Tap "Cancel Subscription" or "Cancel Free Trial"
   • If the button says "Upgrade" or "Manage," you may need to scroll down to find the cancel option
6. Select a reason for cancellation from the pop-up menu (optional)
   • Your answer does not affect whether the cancellation goes through
7. Confirm by tapping "Confirm Cancellation" at the bottom
   • Your subscription will end on your next billing date
   • Screenshot this confirmation and the subscriptions page as proof

Warning: Do not delete the AssureVPN app. You can still use it until your billing date expires, and deleting it won't cancel the subscription. Only the steps above will cancel it properly.

Cancellation through google play store (Android)

If you subscribed through Google Play on an Android phone or tablet, cancellation happens in your Google Play settings, not inside the app. Here's how to do it.

1. Open the Google Play Store app on your Android device
   • Tap the profile icon (usually in the top right corner)
2. Tap "Manage your Google Account" or "Payments and subscriptions"
   • If you see "Payments and subscriptions" directly, go to step 3
   • If you see "Manage your Google Account," tap the "Payments and subscriptions" tab once you're inside
3. Tap "Subscriptions"
   • You will see every subscription linked to your Google account
4. Tap "AssureVPN" from the list
   • Double-check the name. Do not tap the wrong subscription
5. Tap "Cancel subscription"
   • A pop-up will ask why you're cancelling. Answer or skip this question
6. Tap "Yes, cancel subscription" to confirm
   • Your subscription will stop renewing on your next billing date
   • Screenshot the confirmation page and your subscriptions list

Pro tip: If Google Play asks whether you want a refund, answer "No" unless you cancelled within 48 hours of purchase. Most refund requests are denied for older subscriptions, so don't waste time requesting. If you believe you deserve a refund, we cover that in the next section.

Cancellation by contacting support directly

Use this method only if the self-service options above don't work. Support contact is slower but leaves a paper trail if the company refuses to cooperate.

1. Send an email to support@assuredvpn.com with the subject line "Cancellation Request - [Your Email Address]"
   • Include your full name, the email address tied to your account, and your billing date
   • Write: "I request immediate cancellation of my AssureVPN subscription effective today. Please confirm cancellation in writing within 24 hours and confirm no further charges will occur."
2. Save your email and wait for a response
   • AssureVPN should reply within 24 to 48 hours
   • If you don't hear back, check your spam folder. Support responses sometimes end up there
3. If they don't respond or refuse to cancel, reply with this message: "Under the Consumer Act of the Philippines (Republic Act No. 7394), I have the right to cancel this subscription without unreasonable obstacles. I have requested cancellation. Please provide written confirmation of cancellation within 24 hours, or I will file a complaint with the Department of Trade and Industry."
   • Save this email with all previous correspondence
   • If they still don't cooperate, follow up with the DTI (covered below)
4. Alternatively, try the live chat option on their help page if email doesn't work
   • Ask the same cancellation request in chat and ask them to email you a confirmation
   • Screenshot the entire conversation

Warning: The support phone number listed (+1-800-123-4567) is US-based and may be expensive to call from the Philippines. Email and live chat are faster and cheaper.

Refunds and what you can claim back

When AssureVPN owes you money

You may be entitled to a refund in these specific situations. Stopee recommends understanding your rights before you settle for no refund.

• You cancelled within 30 days of purchase and the service didn't work as advertised (under Consumer Act protections)
• You were charged after cancellation went through (AssureVPN's mistake, and they must refund immediately)
• You subscribed through an app store (Apple or Google) within 48 hours of purchase and requested a refund during that window
• The service was completely unavailable or unusable for your entire billing period

Most Filipinos don't know they can ask for a refund if AssureVPN promised streaming access but blocked local services. That's breach of contract. Document which services you tried to access and when they failed. Screenshots matter.

How to request a refund from AssureVPN

After you've cancelled, send a follow-up email to support@assuredvpn.com with the subject "Refund Request for Cancelled Subscription." Include these details:

• Your account email address
• The dates you were subscribed (from sign-up to cancellation)
• A clear, brief reason: "Service did not perform as advertised" or "Continued charges after cancellation" or "Requested refund within 30 days of purchase"
• Screenshots of your cancellation confirmation, billing statements, and evidence of service failure (if applicable)

Be direct and professional. Do not be angry or accusatory. Companies respond faster to calm requests. If they deny the refund, reply mentioning the Consumer Act of the Philippines and your right to escalate to the DTI. Often, that's enough to change their mind.

App store refund requests

If you subscribed through Apple or Google, you can request a refund directly through them instead of through AssureVPN. Apple and Google often approve refunds for subscriptions within 48 hours of purchase, even if AssureVPN won't cooperate.

For Apple: Settings > App Store > your name > Subscriptions > AssureVPN > Report an Issue > "Request Refund"

For Google: Google Play > your name > Manage your Google Account > Payments and subscriptions > Subscriptions > AssureVPN > Cancel subscription (select "I was charged incorrectly" as the reason)

The app store companies care about customer trust more than AssureVPN does. They will often refund you without waiting for AssureVPN's permission.

Timeline and what happens after cancellation

Your access and billing after you cancel

Cancellation doesn't cut you off instantly. After you successfully cancel, you typically keep access to AssureVPN until your current billing cycle ends. For example, if your billing date is the 15th of each month and you cancel on the 8th, you can still use the VPN until the 15th. After the 15th, your access stops and no further charges occur.

This is normal. You've already paid for that period, so the company lets you finish using it. Do not panic if you can still open the app after cancelling.

What to check in the days after cancellation

Mark your calendar for your previous billing date plus 3 to 5 days. Then check your bank account or credit card statement. You should see no new charge from AssureVPN. If a charge appears, that's a serious problem, and you need to act immediately.

If you see a charge after cancellation, take these steps right away:

1. Log into your AssureVPN account and confirm cancellation status (it should show "Cancelled")
2. Email support@assuredvpn.com with the subject "Unauthorized charge after cancellation" and attach a screenshot of the charge
3. Request an immediate refund in writing
4. If AssureVPN doesn't refund within 5 business days, dispute the charge with your bank or payment provider
5. File a complaint with the DTI if the company refuses to cooperate

Pro tip: Save every cancellation confirmation email in a dedicated folder. Keep bank statements for at least 90 days after cancellation. These are your proof if anything goes wrong.

Common mistakes that cost money

Traps that make cancellation harder than it needs to be

Cancelling a subscription should be simple. The fact that it often isn't tells you something important: companies benefit from confused customers. Many Filipinos cancel poorly and end up paying for months without realizing it. At Stopee, we help people avoid these exact traps.

Mistake 1: Deleting the app without cancelling the subscription. The app is not the subscription. Deleting AssureVPN from your phone won't stop the charges. You must cancel through account settings, Apple, or Google. Many users delete and think they're done, then wonder why their bank account is still being charged three months later.

Mistake 2: Clicking "pause" instead of "cancel." Some subscription services offer a pause feature that temporarily stops access but keeps the subscription alive. If you pause instead of cancel, charges resume automatically after 30 days. You must select cancel, not pause.

Mistake 3: Not taking screenshots of the confirmation page. If cancellation goes wrong and you end up in a dispute with AssureVPN, your only proof is a screenshot. You can't rely on emails alone because support may claim they never received your cancellation request. Screenshot everything the moment you see the confirmation message.

Mistake 4: Cancelling too close to your billing date. If your billing date is the 15th and you cancel on the 14th, some systems still charge you on the 15th. Cancel at least 2 to 3 days before your billing date to be safe. Check your account for the exact billing date before you proceed.

Mistake 5: Not following the complete cancellation flow. Many cancellation pages show a warning screen that says "Wait! Are you sure?" or offer a discount. Some users click "stay" on this screen thinking they can cancel later. That's exactly what the company wants. You must push through every warning and reach the final confirmation page that says "Cancellation successful."

Pricing and refund comparison table

Here's what you need to know about AssureVPN's costs and your refund options in the Philippines.

Checklist before and after cancellation

Before you cancel (do these now)

• Write down your next billing date (check your account dashboard)
• Take a screenshot of your current subscription plan and amount (₱550)
• Note the email address tied to your AssureVPN account
• Save any important settings or preferences from the app if you need them later
• Decide which cancellation method you'll use (website, app store, or support email)
• Mark your calendar 5 days after your billing date to check for unwanted charges

After you cancel (do these within 24 hours)

• Screenshot the cancellation confirmation page
• Wait for a confirmation email from AssureVPN and screenshot it
• Log back into your account and confirm subscription status shows "Cancelled"
• Note the date your subscription officially ends (your final access date)
• Store all confirmations in a safe folder or email them to yourself
• Set a phone reminder for 5 days after your final billing date to check your bank statement

If a charge appears after cancellation

• Take a screenshot of the unwanted charge on your bank statement
• Log into AssureVPN and confirm it shows "Cancelled" status
• Email support@assuredvpn.com with proof of cancellation and the unwanted charge
• Wait 5 business days for a response
• If no refund appears, contact your bank and dispute the charge
• File a complaint with the DTI if AssureVPN refuses to cooperate

Contact information for AssureVPN

How to reach AssureVPN if you need support

Keep these details on hand for cancellation requests or disputes.

Escalation contact if AssureVPN refuses to cooperate

If AssureVPN doesn't respond to cancellation requests or refund claims, file a complaint with the Department of Trade and Industry. The DTI enforces the Consumer Act of the Philippines and has authority over online subscription services that operate in the country.

Department of Trade and Industry (DTI)
Address: Trade and Industry Building, 361 Sen. Gil J. Puyat Avenue, Makati City, Metro Manila 1200, Philippines
Phone: (632) 8736-0100 or Hotline: 1-386 (TOLLFREE)
Website: dti.gov.ph
Email: consumer@dti.gov.ph

File a complaint online or visit an office nearest to you. Provide your cancellation screenshots, billing statements, and cancellation request emails. The DTI will investigate and pressure AssureVPN to resolve the issue. Most companies back down immediately when DTI gets involved.

Should you cancel AssureVPN? the honest answer

Signs it's time to cancel

Cancel AssureVPN if any of these apply to you:

• You subscribed for local streaming (GMA Play, iWantTFC, Viu Philippines) and it doesn't work
• You're experiencing slow speeds, especially during peak hours
• You no longer need a VPN (your original reason for subscribing has gone away)
• You found a better VPN service that works for your needs
• You're paying for a service you're not actually using
• The ₱550 per month is stretching your budget

Cancelling is the right choice if the service isn't delivering value. There's no point paying for something that doesn't work or that you've stopped using. At Stopee, we believe your money should work for you, not against you.

When to keep AssureVPN

Keep your subscription if:

• You actively use it for public Wi-Fi security while travelling or at coffee shops
• You consistently access international content that requires IP masking
• Remote work or privacy is essential to your daily internet use
• The service is reliably fast and meets your expectations
• The ₱550 monthly cost is affordable and worth it to you

Only you can decide if AssureVPN's features are worth the cost. If you're unsure, cancel now. You can always re-subscribe later if you change your mind. Don't keep paying just because you feel guilty or lazy about cancelling.

Summary and next steps

Cancelling AssureVPN is straightforward when you follow the right process. You now know the fastest cancellation method (your account dashboard), what to screenshot (every confirmation page), what your consumer rights are (protection under the Consumer Act of the Philippines), and how to escalate if the company refuses to cooperate (the DTI).

Start cancellation today if you've decided to leave. Pick the method that matches where you subscribed: the AssureVPN website, Apple App Store, or Google Play. Complete every confirmation screen, take screenshots, and save them. Check your bank statement 5 days after your final billing date to confirm no unwanted charges appear.

If AssureVPN charges you after cancellation or refuses to honour your request, you have legal standing under Philippine consumer law. Document everything, send a formal email citing the Consumer Act, and escalate to the DTI if necessary. The company will cooperate when they realize a government agency is watching.

At Stopee, we've helped thousands of consumers in the Philippines cancel subscriptions they no longer need, recover overcharges, and understand their rights. If you encounter any trouble with AssureVPN after you cancel, return to this guide, follow the escalation steps, and don't back down. Your money is yours, and you deserve a service provider who respects that.