Manage Coveredvpn

How to cancel coveredvpn in the philippines and stop surprise charges

What coveredvpn is and why cancellation matters

Coveredvpn is a subscription VPN service that encrypts your internet traffic, protects your privacy on public Wi-Fi, and lets you access content from servers in other countries. For users in the Philippines, it often appeals to people who want to bypass geo-restrictions on streaming platforms or browse without local throttling during peak hours.

The challenge is that Coveredvpn operates with minimal transparency in the Philippines market. There is no local support hotline, no dedicated help center in Filipino, and billing happens in USD (approximately ₱550 per month at current rates). That lack of local infrastructure is exactly why cancellation can feel harder than it should be and why Stopee exists to guide you through it.

Who operates coveredvpn and where they are based

Coveredvpn is operated by Edit Software Ltd., a company registered in the United Kingdom. Their official cancellation address is 71-75 Shelton Street, Covent Garden, London, with an alternate office listed at Fisher House, 84 Fisherton Street, Salisbury. This UK registration matters for your consumer rights under Philippine law, which we will cover later in this guide.

The fact that the company is based overseas does not weaken your cancellation rights as a Philippine consumer. You still have legal protections under the Consumer Act of the Philippines (Republic Act No. 7394) even when canceling a foreign subscription.

What you are paying for each month

Coveredvpn charges a monthly recurring subscription, typically billed at USD 9.99 (approximately ₱550-600, depending on exchange rates). The service renews automatically unless you cancel before the next billing date. This recurring billing model is why timing your cancellation correctly matters so much.

Once you cancel, you lose access to the VPN app, the encrypted browsing protection, and any saved connection settings. There is no grace period; cancellation is immediate in most cases, though you may retain access until the end of your current billing cycle depending on when you submit your cancellation request.

Your consumer rights when canceling coveredvpn

What the consumer act of the philippines (Republic act no. 7394) means for you

As a consumer in the Philippines, you are protected by the Consumer Act, which covers subscription services purchased from foreign companies. This law gives you the right to cancel a subscription service and demand a refund if the service fails to meet what was promised or if the company does not honor a cancellation request within a reasonable timeframe.

Key protections include the right to clear information about billing dates and cancellation procedures (which Coveredvpn currently lacks in public-facing documentation). If Coveredvpn continues to charge you after you submit a cancellation request, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group or file a complaint with your credit card issuer for unauthorized charges.

What happens if coveredvpn keeps billing you

If you cancel Coveredvpn but the company continues to charge your payment method, you have several escalation paths. First, contact your bank or credit card company and dispute the charge as unauthorized. Most Philippine banks will reverse unauthorized recurring charges within 7-10 business days.

If that fails, file a formal complaint with the DTI at consumercare@dti.gov.ph or visit your nearest DTI office. Include screenshots of your cancellation request, the company's response (or lack thereof), and your bank statement showing the unwanted charges. Stopee recommends keeping all cancellation email confirmations for at least 6 months as proof.

How to cancel coveredvpn step by step

Cancel through the web account dashboard

The primary cancellation route for Coveredvpn is through your account dashboard on their website. This method is faster and creates an instant email record of your cancellation request.

1. Log in to your Coveredvpn account on their official website
   • Use the email address you registered with during signup
   • If you have forgotten your password, use the "Forgot password" link to reset it
2. Navigate to your account settings
   • Look for a menu labeled "Account", "Settings", or "Profile"
   • Some services hide the subscription section under "Billing" or "Subscription" instead
3. Find your active subscription plan
   • You will see your current plan name (usually "Monthly" or "Annual")
   • The page will display your next billing date clearly
   • Screenshot this page as proof before proceeding
4. Click the "Cancel plan" or "Cancel subscription" button
   • Warning: The company may show a discount or pause offer here. Ignore it if you want to cancel completely.
   • Do not click "Pause" unless you genuinely want to keep the account active but skip one month
   • Look for the option that says "Cancel and do not renew"
5. Confirm your cancellation
   • The system will ask you to confirm by clicking a final button or entering your password
   • Wait for a confirmation message on screen
   • Screenshot this confirmation page immediately
6. Check your email for a cancellation confirmation
   • Coveredvpn should send you an automated confirmation email within minutes
   • If you do not receive an email within 1 hour, email support@coveragebook.com with your cancellation request
   • Save this email confirmation permanently

Cancel via email if the website cancellation fails

If you cannot access your account dashboard or the cancellation button does not work, contact Coveredvpn's support team directly by email. This creates a written record that the company cannot dispute later.

1. Send an email to support@coveragebook.com
   • Use the email address linked to your Coveredvpn account
   • Use the subject line: "Cancellation request for Coveredvpn account [your email address]"
2. Include the following details in your email body
   • Your full name and the email address registered on your Coveredvpn account
   • Your account ID or order number (find this in your account dashboard or invoice)
   • The date you want cancellation to take effect (request it immediately or by a specific date)
   • A statement: "Please confirm that no further charges will be made to my account after this cancellation date"
   • Attach a screenshot of your payment method and current subscription status
3. Send the email and wait for a response
   • Coveredvpn's support team typically responds within 24-48 hours
   • Pro tip: Stopee recommends sending this email on a Monday or Tuesday to avoid weekend delays
   • Do not assume silence means approval; follow up if you do not hear back within 2 business days
4. Request written confirmation
   • Reply to their response email asking for a written confirmation that your subscription will not renew
   • Save this email thread permanently

Cancel through your payment method if the service is unresponsive

If Coveredvpn does not respond to your cancellation request or the account dashboard is inaccessible, you can stop the recurring charge directly through your payment method.

1. Contact your bank or credit card company
   • Call the customer service number on the back of your card
   • Tell them you want to revoke authorization for recurring charges from Coveredvpn
   • Provide the company name "Edit Software Ltd." and the description on your statement
2. Request a formal "stop payment" order
   • Ask your bank to put this in writing and send you a confirmation number
   • The bank will prevent future Coveredvpn charges within 1-3 business days
3. Follow up with Coveredvpn in writing
   • Even after your bank blocks the charge, email support@coveragebook.com to formally cancel your account
   • This prevents the company from flagging your account as past due and reporting it to collections

What to expect after you cancel coveredvpn

How long does access last after cancellation

In most cases, Coveredvpn will grant you access until the end of your current billing cycle. If you cancel on the 10th of the month and your subscription renews on the 25th, you should keep access until the 25th at midnight. Some VPN services cut access immediately, so check the cancellation confirmation email to see your exact access end date.

After that date, the app will either log you out or show a message saying your subscription has ended. You will not be able to reconnect through the VPN until you resubscribe.

What to do with your account and saved settings

Before your access expires, export or note down any important settings you may need later. If you used the VPN to access work tools, streaming accounts, or other services that depend on a specific IP address or location, test those connections now and plan for how you will maintain them after cancellation.

Most importantly, check your billing account one final time 2-3 days after your stated access end date. Log in with your credentials and verify that the "Active subscription" badge has been removed. This confirms that Coveredvpn will not attempt to charge you again.

Refund eligibility and how to claim money back

When coveredvpn must refund you

Under the Consumer Act of the Philippines, Coveredvpn must refund you if you cancel within a reasonable timeframe before your subscription renews. Most VPN services offer a 30-day refund window, but Coveredvpn's published policy is unclear. Stopee recommends requesting a refund immediately when you cancel, especially if you subscribed less than 30 days ago.

You are also entitled to a refund if the service failed to work as promised. If Coveredvpn did not provide the speed, privacy protection, or access promised during your trial or in advertising, that is grounds for a full refund under consumer law, regardless of when you cancel.

How to claim a refund

After you cancel, wait 3-5 business days, then send a follow-up email to support@coveragebook.com with the subject "Refund request for Coveredvpn account [your email]". Include your cancellation confirmation number or date and ask for a full refund to your original payment method.

Coveredvpn will typically process refunds within 5-7 business days to your bank account or credit card. Check your bank statement and contact your bank if the refund does not appear. If Coveredvpn refuses a refund that you are entitled to under consumer law, escalate to the DTI with all your cancellation and refund request emails.

Common cancellation mistakes and how to avoid them

Mistakes that keep you charged long after you quit

Many Filipinos who cancel Coveredvpn end up paying for months they did not use because they made one small mistake during cancellation. The good news is that you can avoid every single one.

Mistake 1: Clicking "Pause" instead of "Cancel". When Coveredvpn shows you a discount offer or pause option, some users accidentally click "Pause subscription" thinking it means cancel. It does not. Pause temporarily stops billing for 1-3 months, then charges you again automatically. Always look for the button that says "Cancel subscription" or "Do not renew".

Mistake 2: Not taking a screenshot of the cancellation confirmation. If Coveredvpn charges you again and you cannot prove you canceled, the company will claim there is no cancellation record. Screenshot every step: the cancellation page, the final confirmation message, and the confirmation email.

Mistake 3: Canceling but not checking that it worked. Log back into your account 24 hours after cancellation. If your subscription still shows as "Active" with the next billing date unchanged, cancellation did not go through. Email support immediately and include your cancellation evidence.

Mistake 4: Missing the cancellation deadline before the next billing date. If your subscription renews before you cancel, you will be charged again. Set a phone reminder for 5 days before your next billing date so you have time to cancel before the charge posts. Stopee recommends doing this as soon as you know you want to quit.

Pricing and billing details for coveredvpn in the philippines

Current coveredvpn subscription rates

Pricing for Philippine users is not localized; you pay in USD using a credit card, debit card, or digital wallet that accepts USD transactions. This means your actual PHP cost depends on the current exchange rate and any foreign transaction fees your bank charges.

Comparing coveredvpn to other VPN options

Should you stay with coveredvpn or switch to an alternative

If you are canceling Coveredvpn because of slow speeds or poor support, Stopee recommends ExpressVPN for Philippine users because they offer local payment options (GCash, PayMaya) and 24/7 chat support in English. If cost is your main concern, NordVPN often has discounts that bring the monthly rate down to ₱299.

Checklist for canceling coveredvpn safely

Before you cancel

• Screenshot your account page showing your active subscription, plan name, and next billing date
• Note your cancellation deadline (at least 3-5 days before the next billing date)
• Export or save any settings you might need after cancellation (server preferences, connection logs, etc.)
• Check your billing emails and save the most recent invoice for reference
• Set a phone reminder 5 days before your next billing date in case web cancellation fails

During cancellation

• Log into your Coveredvpn account directly (do not click email links)
• Navigate to Subscription or Billing settings and find the cancellation button
• Screenshot every page including the final confirmation message
• Look for and ignore any discount or pause offers; click only "Cancel subscription"
• Save the confirmation email or confirmation number that appears after cancellation

After cancellation

• Log back in 24 hours later to verify your subscription no longer shows as "Active"
• Check your email for any confirmation or follow-up from Coveredvpn support
• Monitor your bank statement on and after your next billing date to ensure you were not charged
• If charged after cancellation, contact your bank immediately and file a chargeback dispute
• Keep all cancellation evidence (emails, screenshots, confirmation numbers) for 6 months

Contact information and address for coveredvpn

How to reach coveredvpn for cancellation or complaints

Coveredvpn operates with minimal local infrastructure in the Philippines. Your cancellation and support options are limited to email contact only.

Email support: support@coveragebook.com

Company address (for formal complaints or registered mail):

Edit Software Ltd.
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Alternate address:

Edit Software Ltd.
Fisher House, 84 Fisherton Street
Salisbury SP2 7QY
United Kingdom

If email support does not respond within 2 business days, send a formal cancellation request via registered mail to the London address. This creates legal proof of your cancellation attempt. Keep the tracking number and a copy of your letter.

For escalation in the Philippines: If Coveredvpn refuses to cancel or continues billing you, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group at consumercare@dti.gov.ph or visit your nearest DTI office in person.

Summary and next steps

Canceling Coveredvpn is straightforward if you know exactly what to do and in what order. Log into your account, click the cancellation button, screenshot everything, and confirm by email within 24 hours. The entire process takes fewer than 10 minutes, and you will avoid surprise charges on your next billing date.

If Coveredvpn fails to respond or keeps charging you after cancellation, use the escalation paths outlined in this guide: contact your bank for a chargeback, file a complaint with the DTI, or escalate to the company's UK address via registered mail. Your consumer rights under the Consumer Act of the Philippines apply even when canceling a foreign subscription.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these exact steps. Bookmark this guide, share it with friends in the Philippines who use Coveredvpn, and remember that you have the right to cancel any time before your next billing date. Take control of your subscription today.