Manage Incfile

How to cancel incfile and recover your money: your complete singapore guide

What incfile is and why you might want to cancel

Incfile is a U.S.-based business formation service that helps entrepreneurs establish LLCs, corporations, and nonprofits online. The company also provides registered agent services, compliance support, and domain or email add-ons through partner platforms.

If you're based in Singapore and registered with Incfile, you may have used their services to establish a business structure overseas. However, many Singapore customers find themselves wanting to cancel due to unexpected charges, redundant services, or simply changing business needs. Stopee understands that cancelling overseas services can feel complicated-especially when the company's policies are written primarily for U.S. customers.

Your first step is recognizing that you have rights under Singapore's Consumer Protection (Fair Trading) Act, even though Incfile operates from the United States. This guide will walk you through exactly how to cancel Incfile, what to expect when you do, and how to protect yourself from common traps.

Core services incfile offers

Incfile's main offerings include entity formation filings, registered agent support for legal correspondence, ongoing compliance filings, and domain or email services. Most customers subscribe for one or more of these services on an ongoing basis, which means cancelling one service may not automatically cancel others.

This is why Stopee recommends treating each service separately-if you want to cancel your registered agent service but keep your domain, you'll need to contact support explicitly about which services to terminate.

Your consumer protection rights in singapore

What the consumer protection (Fair trading) act covers

As a Singapore resident, you're protected under the Consumer Protection (Fair Trading) Act even when you purchase services from overseas companies like Incfile. This law entitles you to a 14-day cooling-off period for most services purchased at a distance (such as online).

Incfile's publicly available terms do not explicitly mention this cooling-off period or align with Singapore statutory rights. This means Incfile may not automatically honour a 14-day refund window unless you invoke your local consumer protection rights directly.

How to use your rights as leverage

When you contact Incfile to cancel, mention that you are a Singapore consumer and are exercising your rights under the Consumer Protection (Fair Trading) Act. If Incfile resists your refund request and you cancelled within 14 days of purchase, you can escalate to the Consumers Association of Singapore (CASE) for free mediation.

Stopee has seen this approach succeed even with overseas companies that initially refuse refunds. Keep all email correspondence and note the exact date you purchased and the date you requested cancellation-these dates are your strongest evidence.

Methods to cancel incfile

Cancel via your incfile dashboard

The fastest way to cancel Incfile is through your online account dashboard. This method works best if you've just placed an order and haven't yet been charged.

1. Log into your Incfile account immediately on the same business day you decide to cancel.
   • Go to www.incfile.com and enter your email and password.
   • If you cannot remember your login details, use the "Forgot password" link to reset access.
2. Navigate to your "Orders" or "My Orders" section within the dashboard.
   • Look for the order you wish to cancel-it will show a status such as "Pending Review" or "In Progress".
3. Check if an "Order on hold" or "Cancel order" button appears next to your order.
   • If this option is available, click it immediately-this may place a temporary hold on payment.
   • If no such button appears, your order may already have been forwarded to the state for filing, and dashboard cancellation will not be possible.
4. After placing a hold (if successful), email support@incfile.com or call 855-829-9090 to confirm cancellation and request a refund.
   • Write: "I wish to cancel my order placed on [DATE]. Please confirm cancellation and advise on refund status."
   • Keep a copy of this email for your records.
5. Wait for confirmation from Incfile support within 1-2 business days.
   • Warning: If support tells you that payment has already been forwarded to the state, your options for a refund become much more limited. See the "Refund policy" section below.

Cancel via app store (iOS or android)

If you subscribed to Incfile through Apple's App Store or Google Play on your phone or tablet, you must cancel through that platform, not through Incfile directly.

1. For iOS (iPhone or iPad):
   • Open the Settings app on your device.
   • Tap your name at the top of the screen.
   • Select "Subscriptions".
   • Find and tap the Incfile subscription.
   • Tap "Cancel Subscription" and confirm.
   • You will receive an on-screen confirmation once the subscription is terminated.
2. For Android (Google Play):
   • Open the Google Play Store app.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions".
   • Choose "Subscriptions".
   • Tap the Incfile subscription you wish to cancel.
   • Tap "Cancel Subscription" and follow the on-screen prompts to confirm.

Pro tip: App Store and Google Play cancellations take effect immediately, but you may retain access to the service until the end of your current billing period. Check your subscription status in the app settings to confirm the cancellation was processed.

Cancel by email or phone

If dashboard cancellation is not available or you prefer direct contact, reach out to Incfile support via email or phone.

1. Send an email to support@incfile.com with the subject line: "Request to cancel account" or "Cancellation request".
   • Include your full name, email address associated with your Incfile account, and the exact date you placed your order.
   • State clearly: "I wish to cancel my Incfile account and all associated services, effective immediately."
   • If you are within 14 days of purchase, mention: "I am a Singapore resident and wish to exercise my cooling-off rights under the Consumer Protection (Fair Trading) Act."
2. Alternatively, call Incfile's customer support line at 855-829-9090 (U.S. number; international rates may apply).
   • Ask to speak with a cancellation specialist or customer service representative.
   • Have your account details ready: email, account number, and the date of purchase.
   • Request written confirmation of cancellation via email immediately after the call ends.
3. Keep all correspondence-screenshots of emails, call logs with dates and times, and any confirmation messages.
   • Stopee advises treating this documentation as your proof of cancellation in case a dispute arises later.

What happens immediately after you cancel

Access to your account and services

Cancelling Incfile does not mean you lose all access to your account instantly. The timing depends on which service you're cancelling and how it was billed.

For registered agent services and compliance filings, these may remain active until the end of your current paid period unless you explicitly terminate them. This is important because you might incur unexpected charges if you assume cancellation means everything stops immediately.

Your business formation filings

If Incfile has already submitted your LLC, corporation, or nonprofit formation documents to the relevant state, those filings cannot be reversed or "un-filed". Your business entity will remain registered, and Incfile cannot undo that work or issue a refund once the filing is complete.

However, if you cancel before the filing is forwarded to the state (typically within 24 hours of ordering), you may qualify for a refund. This is the critical window Stopee recommends acting within-every hour counts.

Refund policy and how much you'll recover

Formation services (LLC, corporation, nonprofit)

Incfile's refund policy for formation orders is strict and time-sensitive. You can only receive a refund if you cancel before payment is forwarded to the state for filing-usually within 24 hours of placing your order.

If a refund is allowed, Incfile deducts a $30 (approximately SGD 40) cancellation fee from the refund amount. Any state filing fees or other expenses already paid or incurred are also deducted. For example, if you paid SGD 300 for a formation package and cancel within the refund window, you might receive SGD 230 after the $30 cancellation fee and any state fees are subtracted.

Warning: Once Incfile confirms that your filing has been submitted to the state, no refund is available. At that point, you own a registered business entity, and Incfile will not reverse the filing or reimburse you.

Domain and email services

Domains and email addresses registered through Incfile's partners have a separate refund window: 3 business days from activation or renewal. During this window, you can request a refund for these services (excluding certain Premium plan types, which may offer re-activation instead of a refund).

After 3 business days, cancellation can still be processed, but the funds become non-refundable. The domain or email address may remain active or be deleted depending on the renewal status.

Other services and subscriptions

For registered agent services, compliance filings, and other ongoing subscriptions, Incfile typically does not offer refunds beyond the statutory periods mentioned above. You can cancel these services to stop future billing, but you will not recover amounts already paid.

Common cancellation mistakes and how to avoid them

Cancelling Incfile can feel frustrating, especially when you discover hidden fees or realize the process is more complex than expected. You're not alone in this-Stopee hears from customers every week who wish they had known these pitfalls earlier.

Mistake 1: assuming all services cancel together

Incfile's registered agent service, domain registration, email service, and formation filing are often billed separately. Cancelling your formation order does not automatically cancel your registered agent service, which may continue charging you monthly.

To avoid this, contact Stopee's support resources or Incfile directly and ask for a full list of all active subscriptions and services on your account. Request cancellation in writing for each service separately to ensure none slip through.

Mistake 2: waiting too long to cancel

The refund window for formation services is extremely narrow-often just 24 hours. If you discover billing errors or change your mind, cancelling on day 2 or later means you forfeit the refund entirely.

Act as soon as you decide to cancel. Log into your dashboard immediately, place a hold if possible, and follow up with an email the same day. Every hour of delay reduces your chances of a refund.

Mistake 3: not invoking your singapore consumer rights

Incfile's terms do not mention the Consumer Protection (Fair Trading) Act or Singapore cooling-off rights. Many customers assume this means they have no recourse, but this assumption is incorrect.

You have the right to a 14-day cooling-off period under Singapore law, regardless of what Incfile's terms say. Stopee recommends mentioning this right explicitly when you contact support: "I am exercising my 14-day cooling-off right under the Consumer Protection (Fair Trading) Act."

Mistake 4: cancelling via only one channel

Some customers cancel via email but assume the process is complete without waiting for written confirmation. Days later, they discover they were still charged and the cancellation never went through.

Always use multiple channels: send an email, follow up with a phone call, and request written confirmation. Screenshot or print all responses. Stopee advises treating communication as part of the cancellation process, not just a preliminary step.

Timeline and what to expect after cancellation

Cancellation checklist for incfile

Before you cancel, use this checklist to ensure you don't miss any critical steps. Stopee has created this list based on thousands of successful cancellations.

1. Gather all account information:
   • Email address associated with your Incfile account
   • Order number and date of purchase
   • List of all services you are subscribed to (formation, registered agent, domain, email, compliance)
2. Check the refund window:
   • For formation services: are you within 24 hours of ordering?
   • For domains/email: are you within 3 business days?
   • If yes, proceed to cancellation. If no, you may still cancel to stop future charges, but a refund is unlikely.
3. Log into your Incfile dashboard and attempt to place an order on hold or cancel directly.
   • If the option appears, use it and note the time and date.
   • If no option appears, proceed to email and phone contact immediately.
4. Send a cancellation email to support@incfile.com:
   • Include your full name, account email, order date, and explicit cancellation request
   • Mention your Singapore consumer rights if within 14 days of purchase
   • Request written confirmation of cancellation within 24 hours
5. Call Incfile support at 855-829-9090 if you do not receive confirmation within 6 hours.
   • Speak with a representative, confirm cancellation details, and request an email confirmation immediately
6. Monitor your payment methods for 30 days:
   • Check your credit card or bank account for any additional Incfile charges
   • If unexpected charges appear, contact your bank and Incfile support with evidence of your cancellation request
7. Save all documentation:
   • Email confirmations, call logs with dates and times, screenshots of your dashboard, cancellation confirmations
   • Stopee recommends keeping these files for at least 6 months, or until you see the refund appear in your account

When to escalate beyond incfile

If incfile refuses your cancellation or refund

Incfile's first-line support occasionally resists refund requests, especially if there is any ambiguity about whether a state filing was submitted. If support refuses your request despite being within the refund window or the cooling-off period, escalate the issue.

Filing a complaint with CASE

The Consumers Association of Singapore (CASE) handles disputes between Singapore consumers and overseas companies. If Incfile refuses your refund and you are within 14 days of purchase, you can file a free complaint with CASE.

You will need to provide:

• Proof of your purchase (email receipt, order confirmation)
• Proof of your cancellation request (email, call log, chat transcript)
• Proof of Incfile's refusal (email response stating they will not refund)
• Your payment method information (credit card or bank details)

CASE will attempt to mediate a resolution with Incfile. In many cases, overseas companies honour refund requests once a formal complaint is filed to avoid regulatory complications. Stopee has seen this approach succeed even when direct communication fails.

Chargebacks as a last resort

If Incfile refuses to refund you despite falling within the refund window or cooling-off period, you can request a chargeback through your credit card company or bank. This should only be done after you have exhausted all other options, as it may trigger disputes with Incfile.

Contact your bank or card issuer and explain that you cancelled within the refund window but Incfile refused to honour the refund. Provide all documentation of your cancellation request and Incfile's refusal. Your bank will then work with Incfile's payment processor to recover your money.

Comparison: keep versus cancel incfile

Before finalizing your cancellation, consider whether cancelling is truly the right choice for your situation.

Contact information and mailing address

Incfile's corporate headquarters and primary mailing address (for registered mail and formal correspondence) is:

Incfile
2127 North First Street
San Jose, California 95131
United States

If email and phone support fail to resolve your cancellation, you can send a registered letter to this address requesting cancellation and a refund. Include your full name, account email, order details, and a clear statement of your cancellation request. Retain a copy and the tracking number for proof of delivery.

For support inquiries, use these channels:

• Email: support@incfile.com
• Phone: 855-829-9090 (U.S. number; international rates apply)
• Website: www.incfile.com

Pro tip: When contacting Incfile by any method, always reference your account email and order number. This speeds up response time and reduces the chance of miscommunication.

Final thoughts: you have more control than you think

Cancelling an overseas service like Incfile can feel intimidating, especially when the company's policies do not explicitly acknowledge your local consumer rights. But as a Singapore consumer, you are not without protection or recourse.

The 14-day cooling-off period under the Consumer Protection (Fair Trading) Act applies to you, even though Incfile's terms do not mention it. The 24-hour refund window for formation services gives you a narrow but real opportunity to recover your money. And if Incfile refuses to cooperate, CASE is ready to mediate on your behalf-for free.

Stopee has helped thousands of consumers cancel unwanted services by guiding them through the exact steps outlined in this guide. Whether you need to cancel immediately due to an urgent change in circumstances, or you've simply changed your mind about using Incfile, the path forward is clear: act quickly, document everything, and do not hesitate to escalate if support resists your request.

Your money, your time, and your business decisions belong to you. Stopee is here to make sure you retain control of all three, even when dealing with overseas companies that hope you will give up.