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Cancel Backblaze: The Right Way
How to cancel backblaze and protect your data in singapore
What backblaze does and why you might cancel
Backblaze is a cloud backup service that automatically protects your computer's files by uploading them to remote servers. You get continuous background backups, web access to your files, and the option to restore data via USB drive. It's simple to set up, but if you no longer need the service, cancelling requires specific steps through their website rather than through app stores.
How backblaze works
The service runs quietly in the background on your device, backing up your files automatically without slowing you down. You can access your backed-up files through Backblaze's web portal from anywhere. The platform also offers business solutions and B2 cloud storage for those with larger storage needs.
When cancelling makes sense
You might cancel if you've switched to a different backup provider, no longer need cloud backup protection, or want to reduce your monthly expenses. You may also cancel if you're concerned about data privacy or if Backblaze no longer fits your backup strategy. At Stopee, we help you understand exactly when and how to end services that no longer serve you.
Your consumer rights in singapore when cancelling backblaze
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, though the protections differ from physical goods. Understanding your rights ensures you know what refunds or remedies Backblaze must offer.
What singapore law says about digital service cancellations
Singapore law does not grant an automatic statutory right to cancel digital services or receive a refund once consumption has begun. However, services must be delivered as described. If Backblaze fails to provide the backup service you paid for, you have grounds for complaint. Stopee recommends checking Backblaze's terms of service carefully, as companies often set their own cancellation and refund windows.
Your escalation path if backblaze refuses to help
If you believe Backblaze has treated you unfairly, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE acts as a mediator and can help resolve disputes over billing, service quality, or refund denials. Stopee advises documenting all communication with Backblaze before escalating to CASE.
Backblaze pricing and subscription plans
Backblaze offers three main subscription lengths, each with different cancellation and refund windows. Knowing the exact cost and term you've signed up for is essential before you cancel.
Current pricing and plan options
| Plan type | Billing cycle | Refund window | Best for |
| Monthly | Billed every 30 days | No refund after billing | Testing the service short-term |
| 1-year subscription | Billed annually | 30 days from purchase | Regular backup users |
| 2-year subscription | Billed for 2 years | 30 days from purchase | Long-term protection |
| USB restore drive | One-time purchase | 30 days from receipt | Restoring large amounts of data |
Check Backblaze's official website at backblaze.com for the latest pricing in your currency. Promotions and regional pricing may vary, so verify before committing to a plan.
How to cancel backblaze on the website
Backblaze requires you to cancel through your online account; you cannot stop your subscription through the app or app store alone. Follow these steps precisely to ensure billing stops and your data is handled as you wish.
Step-by-step cancellation process
- Sign in to your Backblaze account at backblaze.com using your email and password.
- Go to the Account or Dashboard section.
- If you've forgotten your password, use the "Forgot password" link to reset it first.
- Navigate to your backup overview or computer list to see all devices linked to your account.
- You'll see each computer or device you've set up for backup.
- Note which ones you want to cancel.
- For each device you're removing, open the backup preferences or settings in the Backblaze app on that device.
- Look for "Preferences," "Settings," or "Options" in the app menu.
- Select "Delete Backup" or "Remove this device."
- Confirm the deletion when prompted; this removes the backup data from Backblaze's servers.
- Return to your Backblaze web account and navigate to the Overview or License section.
- Locate the device license you just deleted the backup for.
- Click "Delete License" next to that device.
- Warning: Billing stops only after you delete the license, not when you delete the backup.
- Confirm the license deletion when prompted.
- You should receive a confirmation message on screen.
- Check your email for a cancellation confirmation from Backblaze.
- Verify that all devices have been removed and your account shows no active licenses.
- Return to your account overview and confirm the license count is zero.
- Take a screenshot for your records.
Pro tip: If you have multiple devices backed up, you must repeat steps 3 and 4 for each one. Backblaze counts licenses per device, so leaving even one device licensed will keep your account active and billing will continue.
Why cancelling through the app store won't work
Many users mistakenly cancel their Backblaze subscription through the Apple App Store or Google Play Store, believing this stops billing. It does not. App store cancellation only removes the app from your phone or tablet; it has no effect on your Backblaze online account or billing. You must follow the web-based steps above to actually cancel. Stopee has found that this confusion accounts for a significant share of unexpected renewal charges.
What happens after you cancel backblaze
Cancelling Backblaze changes your data access and billing status. Understanding these changes helps you plan for alternative backup solutions and avoid surprises.
Your access to backed-up data
Once you delete a backup and its license, Backblaze stops storing new backups for that device immediately. Any existing backup data you have removed yourself cannot be recovered by Backblaze support. If you want to restore any files before cancelling, do that first through Backblaze's web restore function or by ordering a USB restore drive.
Billing and renewal timing
Billing stops only after you delete the computer license in your account. If you uninstall the app from your device but leave the license active, Backblaze will continue to bill you on your renewal date. Pro tip: Mark your calendar with your renewal date before you cancel, so you confirm the cancellation took effect when that date passes with no charge.
USB restore drives and returns
If you ordered a USB restore drive and later cancel, you can return the drive within 30 days of receipt for a refund of the drive cost. You must pay for return shipping and any customs duties or fees yourself if you're outside the USA, including if you're cancelling from Singapore. Contact Backblaze support with your order number to arrange the return label and process.
Refunds and money-back guarantees
Backblaze's refund policy depends on your subscription length and how long you've been a customer. Act quickly if you qualify, as the refund window is narrow.
Monthly subscription refunds
Backblaze typically does not refund monthly subscriptions once billing has begun. If you signed up for a monthly plan yesterday and changed your mind today, you are unlikely to receive a refund. You'll be charged on your next renewal date unless you cancel before then. Stopee advises switching to a longer-term plan only if you're confident you'll use the service.
Annual and 2-year subscription refunds
If you subscribed to a 1-year or 2-year plan, you can request a full refund within 30 days of your purchase date. This is Backblaze's formal refund window. Requests submitted after 30 days are generally denied. Pro tip: Note your purchase date in your email confirmation; Backblaze counts 30 days from the date you were charged, not from the date you received a confirmation email.
USB restore drive returns
USB restore drive purchases qualify for a 30-day return and refund of the drive cost itself. You cover return shipping, duties, and insurance. This is Backblaze's formal return policy and applies worldwide, including to Singapore customers.
Common mistakes when cancelling backblaze
Cancelling a backup service is straightforward if you follow the right path, but small oversights can leave you paying for a service you've already removed.
Deleting the app without deleting the license
The biggest mistake is uninstalling the Backblaze app from your device and assuming the subscription has ended. It has not. Your account and license remain active, and Backblaze will charge you on your renewal date. Always delete the license through your web account to stop billing.
Cancelling only through the app store
Cancelling through Apple's or Google's app store has zero effect on your Backblaze subscription. These platforms do not communicate with Backblaze's billing system. If you only cancel via the app store, your Backblaze account remains active and you will be billed. Stopee urges you to ignore app store cancellation options and use only the web cancellation method described earlier.
Forgetting to delete all device licenses
If you have three computers backed up and you delete the backup and license for only two of them, your account remains active due to the third device. You'll continue to be billed. Check your account overview carefully and ensure every device you want to cancel has its license deleted, not just its backup removed.
Not keeping cancellation confirmation
After you cancel, Backblaze sends a confirmation email. Many users delete this email immediately. Keep it in your email archive or save it as a PDF. If a charge appears on your statement after cancellation, you'll need this proof that you cancelled within the refund window or on the correct date.
How to check if your cancellation worked
Verification steps ensure you're not accidentally paying for a service you've already cancelled.
Verify in your backblaze account
- Sign in to your Backblaze account at backblaze.com.
- Go to your Overview or Account section.
- Check the "Licenses" or "Computers" count at the top. It should read zero.
- Scroll down and verify no devices are listed.
- Look for any renewal or billing date shown. None should appear if the account is fully cancelled.
Watch your payment method
Check your credit card or bank account for any charges from Backblaze on your renewal date. If no charge appears, your cancellation was successful. If a charge does appear after you've cancelled, contact Backblaze support immediately with your cancellation confirmation email and request a refund.
Retain documentation
Save screenshots of your account showing zero licenses and keep all Backblaze emails, especially the cancellation confirmation. Stopee recommends creating a folder in your email or document storage specifically for subscription cancellations so you can reference them later if needed.
Where to send cancellation letters or complaints
If Backblaze refuses to process your cancellation or denies a refund you believe you're owed, you have the right to escalate formally.
Backblaze's official mailing address
Send written cancellation requests or formal complaints to Backblaze at their headquarters:
Backblaze, Inc.
500 Ben Franklin Court
San Mateo, CA 94401-4045
United States
Include your account email, subscription plan, and dates of service. Send via registered mail so you have proof of delivery. Backblaze's San Francisco Market Street address is not for customer support; use the San Mateo headquarters address above.
Escalating to singapore's consumer authority
If Backblaze does not respond to your cancellation or refund request within 14 days, lodge a complaint with the Consumers Association of Singapore (CASE). You can file online at case.org.sg or visit their office. CASE will investigate and attempt to mediate between you and Backblaze. Stopee advises having all correspondence, proof of payment, and cancellation requests ready when you contact CASE.
Frequently asked questions about cancelling backblaze
The following questions address the most common points of confusion when leaving the service.
Can backblaze support cancel my subscription for me?
No. Backblaze support cannot cancel your subscription on your behalf. You must perform the deletion steps in your account yourself. Support can walk you through the process via chat or email, but only you can authorize the license deletion that stops billing.
Will i lose my backed-up files if i cancel?
Yes. Once you delete a backup and license, Backblaze removes all your backed-up files from their servers. If you think you might need those files later, restore them to an external drive or new device before you cancel. Deletion is permanent.
Can i reactivate my backblaze account after cancelling?
Yes. You can sign in and restart backups on any device at any time. Your account does not permanently close when you cancel; you simply remove active licenses and backups. If you want to resume, sign in and set up new backups as you did originally.
What if i cancel mid-month?
Backblaze does not offer prorated refunds for monthly plans cancelled mid-month. You'll be charged for the full month, and billing stops on your next renewal date after you delete the license. For annual plans, request a refund within 30 days of purchase; outside that window, refunds are typically denied regardless of when you cancel in the subscription period.
Summary and next steps
Cancelling Backblaze requires deliberate action through your online account. Deleting the backup data is step one; deleting the license is the step that actually stops billing. Monthly subscriptions offer no refund once they begin, but annual and 2-year plans refund in full within 30 days of purchase. Singapore's Consumer Protection (Fair Trading) Act protects you if Backblaze fails to deliver the service you paid for, and CASE can help if the company refuses to engage fairly.
Here's a final checklist to confirm you've cancelled correctly:
- Signed in to your Backblaze account on the website (not via the app).
- Deleted each device backup through the app's Preferences menu.
- Deleted each device license through your web account Overview.
- Verified your account now shows zero active licenses.
- Saved your cancellation confirmation email.
- Noted your renewal date to confirm no charge appears.
- If eligible for a refund, submitted a request within 30 days of purchase.
Cancelling a service should be as simple as signing up for one, and at Stopee, we believe transparency and clarity matter. Stopee has helped thousands of consumers cancel Backblaze and other subscriptions by cutting through confusing processes and dark patterns. Whether you're switching to a different backup provider or stepping back from cloud backup altogether, use these steps to cancel with confidence, protect your rights, and avoid unexpected charges. Your data and your money deserve that protection.