Manage Keeper

How to cancel keeper password manager in singapore and protect your data

What keeper does and why you might need to cancel

Keeper is a cloud-based password manager and encrypted file storage service that helps you store, autofill and synchronise passwords across your devices. You access it through browser extensions, mobile apps and desktop clients, which means your sensitive data follows you everywhere-but only if you choose to stay subscribed.

The service is subscription-based and offers different plans for personal users and organisations. Keeper encrypts your vault end-to-end, so even the company cannot access your passwords. However, if you've decided the service no longer fits your needs, or you want to switch to another password manager, cancellation is straightforward once you know where to go. At Stopee, we help you navigate every step of that process with confidence.

Main features of keeper

Keeper generates strong passwords, auto-fills login credentials, stores files securely and provides admin tools for team deployments. Most users choose Keeper for its strong encryption and multi-device synchronisation, but if you find yourself paying for features you don't use, or switching to a competitor, cancelling is always your right. Stopee's mission is to make sure you understand exactly how to do that without losing access before you're ready.

Your consumer rights when cancelling keeper in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services like Keeper. You have the right to cancel a subscription, and the service provider cannot use dark patterns-hidden buttons, confusing language or deliberate friction-to trap you in a paid plan.

What the law says about refunds and cancellations

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a paid subscription. However, Keeper's terms state that software delivered in full at purchase is not refundable after 15 calendar days from account creation. This is a common clause in password manager contracts, but it does not remove your right to cancel-it only means you may not receive a refund depending on when you cancel.

If Keeper refuses to cancel your subscription or blocks your cancellation attempt, you can escalate to the Consumers Association of Singapore (CASE) for free mediation. Stopee recommends documenting every cancellation attempt you make, including screenshots of error messages, so you have proof if you need to file a complaint.

Refunds and your rights for third-party purchases

If you bought Keeper through the Apple App Store or Google Play Store, those platforms manage refunds independently of Keeper. Apple and Google typically allow refunds within 14-15 days of purchase if the app is faulty or not as described. Direct refund requests to the App Store or Google Play, not to Keeper, so you get the fastest response. Stopee advises keeping your receipt and the date you purchased so you can act quickly if you want a refund.

How to cancel keeper on all devices

Cancellation method depends on where you bought your subscription and which device you use most often. Below are the exact steps for every scenario so you cancel on the first try.

Cancel keeper on iPhone (iOS and app store)

If you subscribed through the Apple App Store, you manage your Keeper subscription in iOS Settings, not in the Keeper app itself.

1. Open the Settings app on your iPhone.
   • Tap your name and profile icon at the very top of the Settings screen.
2. Tap Subscriptions (you may see it listed as "Media & Purchases" on older iOS versions).
   • If you cannot find Subscriptions, tap iTunes & App Stores instead, then look for Subscriptions below.
3. Find and tap Keeper Password Manager in the list.
   • You will see your plan name, next renewal date and current price.
4. Tap Cancel Subscription at the bottom of the screen.
   • Confirm cancellation when prompted; iOS will ask you to confirm you want to stop automatic renewal.
5. Check that your cancellation is confirmed with a message stating your access will end on a specific date.
   • Do not close Settings until you see this confirmation-this is your proof of cancellation.

Pro tip: Screenshot the confirmation screen before you close Settings. If Keeper continues to charge you after the cancellation date, you will have proof to show Apple or escalate to CASE.

Cancel keeper on android (Google play store)

Android users who subscribed via Google Play follow a nearly identical process, but through the Google Play Store app instead of Settings.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap Payments and subscriptions (or Manage my subscriptions).
   • You may need to tap the menu icon (three horizontal lines) to see this option.
3. Tap Subscriptions.
   • Google Play shows all active subscriptions here.
4. Find Keeper Password Manager in the list and tap it.
   • You will see the plan, price and next renewal date.
5. Tap Cancel subscription and confirm when prompted.
   • Google Play will show an end date; confirm this matches when you want to stop paying.

Warning: Do not uninstall the Keeper app before cancelling your subscription through Google Play. Uninstalling does not cancel the subscription-Google Play will keep charging you even if the app is no longer on your phone.

Cancel a direct keeper subscription (web or desktop)

If you bought Keeper directly from the Keeper website or through a desktop purchase, you cancel inside the Keeper app or web account itself.

1. Open Keeper on your computer or visit the Keeper web app at keeper.io.
   • Log in with your Keeper username and password.
2. Click or tap your email address in the top-right corner of the screen.
   • A dropdown menu will appear showing your account options.
3. Select Account.
   • This opens your account dashboard where you manage your plan and subscription.
4. Look for a Subscription or Billing section and tap Manage Subscription or Cancel Plan.
   • Keeper's interface may vary slightly, but subscription options are always in the Account tab.
5. Follow the on-screen prompts to confirm cancellation.
   • Keeper will tell you when your access ends.

Pro tip: Before you cancel, note your Keeper vault recovery code. After you cancel, you may lose access to your stored passwords, so write down any critical account credentials elsewhere first. Stopee strongly recommends this precaution so you do not lock yourself out of important accounts.

Cancel a business or enterprise keeper account

If you manage a Keeper Business or enterprise plan for your organisation, cancellation requires an email to Keeper's support team.

1. Identify which Keeper business account type you have.
   • Standard business plan: email keepersuccess@keepersecurity.com
   • MSP or channel-managed account: email business.support@keepersecurity.com
2. Compose a clear email requesting cancellation and include your organisation name and account email.
   • Write "I request cancellation of my Keeper subscription" in the subject line.
3. Wait for Keeper's response confirming cancellation and your final billing date.
   • Business cancellations typically take 3-5 business days to process.

What happens after you cancel keeper

Cancelling your Keeper subscription does not mean you lose access immediately. Understanding the post-cancellation timeline helps you prepare and migrate your data safely.

Access and data during your notice period

When you cancel, Keeper continues to give you access to your vault until the end of your paid billing period. If you paid for a monthly plan and cancel on the 15th of the month, you keep full access until the last day of that month. Your encrypted vault remains locked with your master password, so you can still view and copy passwords if you need to.

After your final day of access, Keeper will not delete your account or data automatically. Your account remains dormant, and you can reactivate it at any time by purchasing a new subscription. However, if you want to delete everything permanently, you must request account deletion separately.

Deleting your keeper account and data

Cancellation and deletion are two different actions. To remove your Keeper account and all encrypted data permanently, you must submit a deletion request.

1. Use the app's built-in delete option.
   • On mobile, open Keeper, tap Account, then Help, then Delete Keeper Account.
   • Follow the prompts and confirm deletion.
2. Or email deleteme@keepersecurity.com with your account email address.
   • Keeper will confirm the deletion request and process it within 10 business days.

Warning: Account deletion is permanent. Once deleted, you cannot recover your vault data, so export or migrate all your passwords before requesting deletion.

Keeper's refund policy and your options

Keeper's refund policy is strict, but it does not mean you have no options if you paid by mistake or changed your mind quickly.

Keeper's stated refund terms

Keeper's Terms of Use state that software is delivered in full at purchase and is not refundable. The company specifies no refund after 15 calendar days from account creation. This means if you cancel after 15 days, do not expect Keeper to issue a refund-but your right to cancel the subscription itself is not affected.

If you cancel within 15 days of creating your account, you may have a case for a refund. Contact Keeper support and explain that you cancelled within the refund window. Stopee advises being clear and professional in your request; many companies honour refunds for early cancellations even if the policy seems strict.

Refunds for app store and google play purchases

If you bought Keeper through the Apple App Store or Google Play, you bypass Keeper's refund policy entirely. Apple and Google manage refunds for transactions made through their stores. You can request a refund directly from Apple or Google within 14-15 days of purchase.

1. Open the App Store (iPhone) or Google Play (Android).
   • Go to your account or purchase history.
2. Find the Keeper Password Manager subscription or purchase.
   • Tap it to open the transaction details.
3. Select Report a Problem or Request Refund.
   • The button name varies by store, but it is always visible next to the purchase.
4. Explain briefly that you want to cancel and request a refund.
   • You do not need to provide a detailed reason, but "Not as described" or "I no longer need this service" works well.
5. Submit your request.
   • Apple and Google typically respond within 24-48 hours.

Keeper pricing and plan comparison

Keeper offers personal plans and business plans, but exact Singapore pricing in SGD is not publicly listed in all regions. Below is a representative comparison of Keeper plan types based on typical global pricing.

Pro tip: To check exact Singapore pricing in SGD, sign into the App Store or Google Play Store with a Singapore account and search for Keeper Password Manager. You will see the local price displayed. You can also contact Keeper sales at sales@keepersecurity.com for a business quote.

Common mistakes people make when cancelling keeper

Cancelling a password manager can feel risky-you are giving up access to all your stored credentials. Many users make preventable mistakes that leave them locked out or charged longer than expected.

Deleting the app without cancelling the subscription

The single most common mistake is uninstalling Keeper from your phone thinking that stops the charges. It does not. Uninstalling only removes the app from your device; the subscription continues, and your payment method will be charged at the next renewal. Always cancel through the App Store, Google Play or Keeper's website before uninstalling the app. Stopee sees this error repeatedly, and it costs users money they did not expect to lose.

Not exporting or migrating your passwords first

When you cancel Keeper, you lose access to your vault at the end of your billing period. If you stored critical passwords-banking, work email, social media-and you did not copy them elsewhere, you will be locked out of those accounts. Before you cancel, export your Keeper vault or migrate your passwords to a new password manager. This takes 15-20 minutes but saves hours of account recovery later.

Cancelling in the wrong place

If you bought Keeper through Google Play but you try to cancel through the Keeper website, the cancellation will not work. Your subscription is tied to the store where you purchased it. Always cancel through the same place you bought. If you are unsure, check your email receipts or your payment method's transaction history to see which store charged you.

Ignoring the cancellation confirmation

After you click Cancel, always wait for a confirmation message. Screenshot it. Some users think they have cancelled when they have only started the process. A few seconds later, the screen closes or refreshes, and they assume it is done. Confirmation messages exist to prove you cancelled-use them. When you escalate to CASE or dispute a charge with your bank, this screenshot is your strongest evidence.

Your cancellation checklist for keeper

Before you cancel, work through this checklist to make sure nothing goes wrong.

1. Export or migrate all passwords from Keeper to your new password manager or a secure document.
   • Do this first so you never lose access to critical accounts.
2. Note your Keeper account recovery code and save it somewhere safe.
   • This code helps you recover your account if you change your mind or forget your master password.
3. Identify where you bought Keeper (App Store, Google Play, or direct from Keeper).
   • Check your email receipts or payment history if unsure.
4. Cancel through the correct platform using the steps above.
   • Do not uninstall the app; do not assume it is cancelled; wait for confirmation.
5. Screenshot the cancellation confirmation message.
   • Keep this image for at least one year in case you need to prove you cancelled.
6. Check your next billing date and set a phone reminder for one day before.
   • On that day, check your bank or payment app to confirm you were not charged.
7. If you see a charge after your final date, contact Keeper support or your payment provider immediately.
   • Stopee advises escalating to CASE if Keeper refuses a refund.

What to do if keeper won't let you cancel

Occasionally users report that the cancel button is missing, the website is broken or Keeper's support team stops responding. You have recourse.

Step one: contact keeper directly

Email support@keepersecurity.com or visit help.keeper.io and submit a support ticket explaining that you cannot cancel. Be specific: note the date you tried, which device you used and describe what happened. Give Keeper 5 business days to respond. Most cancellation blocks are technical glitches and Keeper resolves them quickly once they know.

Step two: dispute the charge with your payment provider

If Keeper does not respond within 5 business days or refuses to cancel, contact your bank, credit card company or Apple/Google directly. Tell them you cancelled a subscription but the company continues to charge you. Your payment provider can force a refund and block future charges. This is a legal protection you have in Singapore.

Step three: escalate to CASE

If you have tried to cancel and Keeper still charges you, file a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and can investigate the company for unfair practices. You need your screenshots of the cancellation attempt, your email to Keeper and your payment history. CASE takes these complaints seriously and often persuades companies to refund unfair charges. Stopee recommends CASE as your final escalation point if the company plays unfair.

How stopee helps you cancel with confidence

Cancelling a password manager feels high-stakes because it involves your most sensitive data, but it does not have to be complicated. Stopee has helped thousands of consumers navigate cancellations safely, and we know exactly where the traps are. Whether you are switching to a different password manager or taking a break from Keeper, our guides walk you through every step without jargon or corporate language.

Use the checklist above, follow the step-by-step instructions for your device, and keep your cancellation confirmation. If anything goes wrong-if Keeper blocks your cancellation, charges you after you cancelled or refuses a refund-you know exactly how to escalate and protect yourself. Your rights under the Consumer Protection (Fair Trading) Act are real, and Stopee is here to make sure you use them.

Cancel Keeper today with confidence. For more guides on cancelling other services, subscriptions and digital products, visit Stopee.com. We make cancellation simple, fair and on your terms.

Contact information for keeper cancellation support

Below are the official contacts for Keeper support, organised by account type.