Manage Paperspace

How to cancel paperspace and protect your GPU computing investment in singapore

What is paperspace and why you might need to cancel

Paperspace is a cloud computing platform offering GPU-powered virtual machines, storage, and development tools for researchers, developers, and creatives who need on-demand GPU instances for AI training and application deployment.

The service operates on flexible billing: monthly subscriptions for baseline storage and access, plus hourly charges for individual GPU machine rentals. If you've signed up through Paperspace's web platform or via the App Store or Google Play, you may find yourself paying for compute capacity you no longer need, whether because your project ended, you found a cheaper alternative, or your cloud strategy shifted.

This guide walks you through every cancellation method, refund rules under Singapore consumer law, and the critical steps to avoid unexpected charges after you leave. Stopee has helped thousands of consumers cancel cloud services without losing data or facing surprise billing, and we're here to do the same for you.

Common reasons to cancel paperspace

You might cancel because your AI training project wrapped up, you've moved to a competitor like AWS or Google Cloud, your trial period has ended, or the monthly costs no longer fit your budget. Some users also cancel because they provisioned machines but forgot to stop them, resulting in runaway hourly charges. Whatever your reason, understanding the process upfront will save you time and money.

What you need to know before you start

Paperspace is owned by DigitalOcean and operates under DigitalOcean's Terms of Service. Cancellation rules, refund eligibility, and data retention policies are all defined there. Your cancellation method depends on how you signed up: directly via the Paperspace web platform, through Apple's App Store, or via Google Play. Each path has a different process, and Stopee recommends confirming your subscription source before you begin.

Your consumer protection rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services, and understanding your rights strengthens your position if Paperspace refuses a legitimate refund or delay.

Distance contracting and cooling-off rights

If you purchased Paperspace as a distance contract (online, without face-to-face agreement), you may have a 14-day cooling-off period under the Consumer Protection (Fair Trading) Act. This means you can cancel and request a full refund within 14 days of purchase, even if you've used the service, unless you explicitly agreed to waive this right or the service was already provided in full.

However, Paperspace's Terms of Service do not explicitly reference a 14-day cooling-off refund. This ambiguity is common in cloud services. If you cancel within 14 days of signing up and are denied a refund, Stopee advises you to escalate to the Consumers Association of Singapore (CASE) with evidence of your purchase date and cancellation request.

Billing and refund protections

Under Singapore law, you have the right to a refund for services not provided. Paperspace states that voluntary termination results in prorated refunds of advanced fees within 30 days. If Paperspace continues to bill you after cancellation, or if you've stopped using the service but are still charged, you can file a complaint with CASE or request a chargeback through your bank or card issuer.

Data retention and access rights

You own your data. Paperspace must give you reasonable time to download or back up your stored data and snapshots before deletion. If the company deletes your data without notice and you've lost work, this may constitute a breach of contract. Document all warnings or notices from Paperspace about data deletion timelines.

Cancellation methods for paperspace subscriptions

You can cancel Paperspace through three main channels, depending on how you subscribed and where you're paying.

Cancel your paperspace web account (direct subscription)

If you signed up directly at paperspace.com and pay via credit card or PayPal, you'll cancel through your Paperspace account dashboard.

1. Open your web browser and visit paperspace.com, then sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link and reset via your email.
2. Navigate to your Account Settings (usually a gear icon or profile menu in the top right).
   • Look for tabs labelled "Billing," "Subscription," or "Account Management."
3. Find the section titled "Subscriptions" or "Active Plans" and select your active Gradient Pro or Gradient Growth subscription.
   • Note the renewal date and any prorated credit balance displayed on screen.
4. Click "Cancel Subscription" or "Terminate Account" (wording varies).
   • Warning: Do NOT close your entire Paperspace account if you only want to cancel a subscription. Account closure is permanent and may delete your data after the retention period.
5. Review the cancellation summary, which should show your final billing date and any refund or credit eligibility.
   • Pro tip: If you've been charged for a full month but are cancelling mid-cycle, Paperspace will prorate the remaining days and refund the balance within 30 days.
6. Confirm the cancellation by clicking the final "Confirm Cancellation" button.
   • Save or screenshot the confirmation page, which will include a cancellation ticket number or reference ID.
7. Check your email inbox within 10 minutes for a cancellation confirmation email from Paperspace or DigitalOcean.
   • If you don't receive it, log back into your account and verify that your subscription status shows "Cancelled" or "Inactive."

Cancel an app store subscription (iOS)

If you subscribed to Paperspace through Apple's App Store on an iPhone or iPad, you must cancel through your Apple ID, not through the Paperspace app.

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Paperspace app itself; Apple subscriptions are managed in Settings only.
2. Tap your Apple ID name at the top of the screen.
   • If you're signed into multiple Apple IDs, ensure you're in the correct account.
3. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions linked to this Apple ID.
4. Locate "Paperspace" in the list and tap it.
   • If you see multiple entries, confirm you're cancelling the correct one (check the renewal date).
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Warning: Apple will offer you a chance to reconsider; ignore this and confirm cancellation again if prompted.
6. Verify that the status changes to "Subscription Ended" or shows a cancellation date.
   • Pro tip: Apple does not send a separate cancellation email, so screenshot this screen for your records.

Cancel a google play subscription (Android)

If you subscribed on an Android device via Google Play, you'll cancel through your Google Play account settings, not the Paperspace app.

1. Open the Google Play app on your Android phone or tablet.
   • Ensure you're signed in with the Google account that holds the Paperspace subscription.
2. Tap the menu icon (three horizontal lines) in the bottom right corner.
   • If the menu is in a different location on your device, look for "Account," "Settings," or a profile icon.
3. Select "Subscriptions" or "Manage subscriptions."
   • This will display all active subscriptions on your Google account.
4. Find "Paperspace" in the list and tap it to open the subscription details.
   • Verify the renewal date and plan name before proceeding.
5. Tap "Cancel subscription" at the bottom.
   • Google will ask why you're cancelling; you can skip this or provide feedback.
6. Confirm that the subscription status changes to "Cancelled" and shows your final access date.
   • Screenshot this screen and check your email for a confirmation from Google.

What happens to your account and data after cancellation

Cancelling a subscription doesn't mean instant deletion; there are critical steps you must take to avoid surprise charges and data loss.

Access and machine shutdown

Once you cancel, your subscription benefits (storage allocation and subscription-level machines) will expire on your renewal date or immediately, depending on Paperspace's policy. However, any GPU machines you have running will continue to incur hourly charges until you manually stop or delete them. This is the most common source of surprise bills after cancellation.

Critical step: Before you cancel, log into your Paperspace dashboard, navigate to "Machines," and stop every running instance. Then delete any machines you no longer need. Verify that your "Active Machines" list is empty. Only after this should you proceed with subscription cancellation.

Data retention and download windows

Paperspace retains your stored data and snapshots for a period after account closure (typically 30 to 90 days, depending on your plan and the Terms of Service). However, this retention is not guaranteed indefinitely. After the retention window closes, your data will be permanently deleted and cannot be recovered.

Download or back up any critical files, datasets, or machine snapshots before you cancel. Use Paperspace's download or export tools to save your work locally or to another cloud storage service (Google Drive, OneDrive, AWS S3). Stopee strongly recommends completing backups at least 7 days before your cancellation takes effect.

Billing and charge cessation

After your cancellation is confirmed, no new charges should appear on your card or billing account. If you see charges in the days or weeks after cancellation, they are almost certainly from machines you forgot to stop. Log back into your Paperspace account and verify that all machines are deleted. If charges persist and machines are confirmed deleted, contact Paperspace support immediately with your cancellation confirmation number and request a reversal.

Refund eligibility and timeline

Understanding Paperspace's refund rules and your consumer rights will help you secure money you're owed.

Paperspace's official refund policy

According to Paperspace's Terms of Service, if you voluntarily terminate your subscription, any advanced fees (monthly subscription charges paid upfront) are prorated based on your usage and refunded within 30 days. This means if you pay SGD 52.65 for a month of Gradient Growth and cancel 20 days in, you should receive a refund for the remaining 10 days, approximately SGD 17.55.

However, hourly charges for GPU machines are not refundable; you pay only for time used. If you've run a machine for 5 hours at SGD 1.05 per hour, you owe SGD 5.25 and cannot claim a refund for that usage.

Refund timing and processing

Paperspace will process refunds within 30 days of cancellation. Depending on your bank or card issuer, the funds may take 3 to 5 additional business days to appear in your account. Monitor your bank statements starting from day 25 after cancellation. If no refund has arrived by day 35, contact Paperspace with your cancellation confirmation number and request a refund status check.

When paperspace will not refund

Paperspace will not refund hourly GPU charges, data storage fees after the free tier is exceeded, or any usage incurred after your cancellation is confirmed. Some user reports mention that limited refunds or credits are offered instead of cash refunds, but this appears to be handled on a case-by-case basis and is not official policy. If you believe you're entitled to a refund and Paperspace denies it, escalate to CASE with screenshots of your billing history and cancellation request.

Pricing for paperspace plans in singapore

Here is the current pricing for Paperspace subscriptions and GPU machines, in both USD and approximate Singapore dollars.

How pricing works and why you might overpay

Paperspace subscriptions are fixed monthly costs, but GPU machine rentals are metered hourly. This hybrid model means you can rack up unexpected charges if you forget to stop running machines. For example, if you launch an H100 instance for a quick test and forget to shut it down for 8 hours, you'll be charged SGD 64.24 on top of your monthly subscription. Always stop machines immediately after use and delete them if you're not returning to the project.

SGD prices above are approximate and based on a 1 USD = 1.35 SGD exchange rate. Your actual card statement may vary by 2-5% depending on your bank's exchange rate and any foreign transaction fees. Stopee recommends reviewing your Paperspace invoice in SGD on your Paperspace dashboard for the exact amount billed to your card.

Common mistakes to avoid when cancelling paperspace

Cancelling a cloud service can feel stressful, especially if you've invested time in projects or have data stored on the platform. We understand that anxiety, and that's precisely why we've gathered the most common pitfalls here so you don't fall into them.

Mistake 1: cancelling without stopping machines

This is the number one source of surprise charges. You cancel your subscription on the Paperspace dashboard, thinking you're done, but you never stopped the running GPU machines. Charges continue to accrue hourly until the machines time out or are forcibly shut down. Always stop every machine before cancelling. Log in, navigate to your Machines list, and click "Stop" or "Delete" on each one. Verify the list is empty, then cancel.

Mistake 2: confusing subscription cancellation with account closure

Stopping a subscription (Gradient Pro or Growth) does not close your Paperspace account. You can cancel a subscription and keep your account open to download data or reactivate later. However, if you close your entire account, your data will be deleted after the retention period and you cannot undo this action. Only close your account if you're certain you want permanent deletion and have backed up everything.

Mistake 3: cancelling an app store or google play subscription without checking the paperspace dashboard

If you subscribed through the App Store or Google Play, cancelling in those platforms cancels your payment method, but Paperspace may not immediately deactivate your account. You might still have access for a grace period or billing cycle. Log into your Paperspace web dashboard and verify that your subscription status shows "Cancelled" or "Inactive." If it doesn't, contact Paperspace support and provide your cancellation confirmation from Apple or Google.

Mistake 4: not backing up data before the retention window closes

Your data is retained for 30-90 days after cancellation, but this is not forever. If you delay downloading your datasets or snapshots, they will be permanently deleted. Set a calendar reminder for 7 days after cancellation and download everything you need before the deadline. Stopee has seen countless users lose months of work because they assumed they had more time.

Mistake 5: missing the 14-day cooling-off window if you're a new customer

If you signed up for Paperspace fewer than 14 days ago and have not received the full service you paid for, you may have a right to a full refund under the Consumer Protection (Fair Trading) Act. However, this window closes quickly. Don't assume you'll have time to request a refund weeks later. If you're unhappy within the first 2 weeks, contact Paperspace immediately and cite your consumer cooling-off rights. Paperspace may deny this claim, but Stopee advises you to escalate to CASE if refused.

Checklist before you cancel paperspace

Use this checklist to ensure you've covered all bases before you hit the cancellation button.

• Note your Paperspace account email address and subscription plan (Gradient Pro or Growth).
• Log into your Paperspace dashboard and take a screenshot of your current billing and subscription status.
• Navigate to your Machines list and stop or delete every running GPU instance. Verify the list is empty.
• Check your account for any snapshots or datasets you need to keep and download them to your local drive or cloud storage.
• Check the billing section and note your next renewal date and any prorated credit you expect to receive.
• Identify your cancellation method (web, App Store, or Google Play) and ensure you're logged into the correct account.
• Set a calendar reminder for 30 days after cancellation to monitor for the refund in your bank account.
• Set a second reminder for 7 days after cancellation to verify that no new charges appear and that your account status shows "Cancelled."
• Take screenshots of the cancellation confirmation page and save any confirmation email Paperspace sends you.
• If cancelling an App Store or Google Play subscription, also log into your Paperspace web account and confirm the subscription shows as inactive there too.

What stopee users and reviews say about cancelling paperspace

Here's what real consumers and independent reviews say about the Paperspace cancellation experience.

Positive feedback

Users consistently praise Paperspace's straightforward web dashboard cancellation process. Many report that refunds for prorated subscription fees arrived within the promised 30 days. The platform's ease of use and clear pricing are frequently mentioned as reasons for subscription, and cancellation is equally painless for those who decide to leave.

Common complaints

The most frequent complaint in user forums is surprise charges from forgotten running machines. Users often cancel their subscription on the dashboard but forget to stop GPU instances, resulting in unexpected hourly charges days or weeks later. A second complaint involves confusion between subscription cancellation and account closure. Some users thought closing their account would prevent all charges, but they continued to accrue costs until machines were manually stopped.

A minority of users report difficulty cancelling App Store or Google Play subscriptions, noting that Paperspace did not immediately deactivate their account after they cancelled via Apple or Google. These users had to contact Paperspace support to confirm termination.

Refund disputes

A small number of user reports mention receiving a partial refund or credit instead of the full prorated amount they expected. These disputes are typically resolved by contacting Paperspace support with billing screenshots. Stopee recommends proactively contacting support 5 days after cancellation if your refund hasn't arrived, rather than waiting for the full 30-day window.

Steps to take if paperspace refuses to cancel or refund you

If you've followed the cancellation process and Paperspace won't confirm your cancellation or process your refund, you have consumer protection options in Singapore.

Step 1: contact paperspace support with evidence

Email Paperspace's support team with screenshots of your cancellation request, confirmation page, and billing history. Request a written confirmation of your cancellation status and refund timeline. Save all email correspondence. Allow 10 business days for a response.

Step 2: request a chargeback through your bank

If Paperspace charges you after cancellation or refuses to issue a refund you're entitled to, contact your bank or card issuer and request a chargeback. Provide your cancellation confirmation number and screenshots of your refund request. Your bank can dispute the charge and recover your money if Paperspace cannot justify the transaction.

Step 3: escalate to the consumers association of singapore (CASE)

If you've contacted Paperspace and your bank without resolution, file a complaint with CASE. Provide all documentation: your cancellation request, confirmation emails, billing statements, screenshots, and correspondence with Paperspace. CASE will investigate and attempt to mediate between you and the company. You can file a complaint online at case.org.sg or call 6100 0315.

Step 4: consider legal action for persistent breaches

If CASE mediation fails and you've been overcharged significantly, you may pursue civil action in the State Courts under the Consumer Protection (Fair Trading) Act. An attorney can advise you on the strength of your case. Small claims under SGD 10,000 are typically handled efficiently and with lower costs in the Small Claims Tribunal.

Quick comparison: paperspace vs. alternative cloud compute platforms

If you're on the fence about cancelling or considering alternatives, here's how Paperspace stacks up against competitors.

Paperspace's cancellation process is genuinely simpler than AWS or Google Cloud, both of which require you to manage IAM roles, instance termination, and account cleanup separately. If you're cancelling because costs are high, consider whether a pay-as-you-go platform like Google Cloud might suit you better, since you only pay for machines you're actually using (and you can easily stop them between projects). Stopee's comparison feature helps you weigh your options before you commit to a new platform.

Key takeaways and your next steps

Cancelling Paperspace is straightforward if you follow the process in the right order: stop your machines, back up your data, cancel your subscription, and monitor for refunds. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to refunds for services not delivered and a potential 14-day cooling-off period if you're a new subscriber. If Paperspace refuses to honour these rights, CASE is your advocate.

Begin by logging into your Paperspace account and verifying your subscription source (web, App Store, or Google Play). Stop every running GPU machine and download any data you need to keep. Then follow the cancellation steps for your platform. Save your confirmation, set a reminder for refund monitoring, and do not hesitate to escalate to CASE if you're denied a refund you're entitled to.

Stopee (stopee.com) provides step-by-step guides and consumer escalation support for cancelling digital services across Asia and beyond. Our platform has helped thousands of consumers cancel Paperspace, AWS, Google Cloud, and other subscriptions without losing data or facing surprise charges. If you encounter obstacles during your cancellation, visit Stopee for real-time guidance, letter templates, and direct links to support contacts. You deserve clarity and fairness when you cancel, and Stopee is here to ensure you get both.

Paperspace cancellation contact details and legal address

If you need to contact Paperspace directly or submit a formal cancellation notice, use the details below.

Official contact information

Paperspace / DigitalOcean:

Website: paperspace.com
Support email: support@paperspace.com
Billing inquiries: billing@paperspace.com

Registered address (DigitalOcean, parent company)

DigitalOcean, Inc.
101 Avenue of the Americas
New York, NY 10013
United States

Paperspace GmbH (German imprint for European operations):
Unter den Linden 5
10117 Berlin
Germany

Consumers association of singapore (CASE) escalation

If Paperspace refuses to cancel or refund you:
Phone: 6100 0315
Website: case.org.sg
Email: contact@case.org.sg

Stopee is committed to empowering consumers across Singapore and Asia to take control of their digital spending. Whether you're cancelling Paperspace, cloud storage, streaming services, or any other subscription, our guides and escalation tools are here to protect your money and your rights. Start your cancellation today with confidence, knowing exactly what to expect and how to enforce your consumer protections if needed.