Manage Lingq

How to cancel LingQ and understand your refund rights in singapore

What is LingQ and why you might want to cancel

LingQ is an online language-learning platform that focuses on immersion-style reading and listening. You import your own content, track vocabulary, and use text-to-speech voices to build comprehension over time. The platform offers structured lessons alongside tools to review what you've learned.

If you've signed up for a Premium plan and now want to step away, you're not alone. Whether the learning style doesn't match your needs, you've completed your language goals, or you simply want to reduce subscriptions, cancelling is straightforward. At Stopee, we help you navigate every cancellation with clarity and confidence, so you understand exactly what happens to your account, billing, and refund eligibility.

When cancellation makes sense

You might cancel LingQ if you're not engaging with the lessons regularly, if the immersion approach doesn't align with your learning style, if cost is a concern, or if you've found a platform that works better for you. Some learners also pause Premium when life gets busy and return later. Understanding your options before you cancel helps you make the right choice.

Your consumer protection rights in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to expect clear information about billing, terms, and cancellation policies. If LingQ's terms are misleading or if you discover hidden charges, you can escalate to the Consumer Association of Singapore (CASE) or the SPRING Singapore office. Stopee recommends reviewing LingQ's Terms of Service before you take action, so you know exactly what refund windows and conditions apply to your purchase.

LingQ pricing plans and subscription options

Here's what you pay for on LingQ, broken down by plan and currency.

Current pricing in singapore dollars (SGD)

If you're on a monthly plan at SGD 14.99 and want to reduce costs, downgrading to Free stops future charges while letting you keep your account data. If you're paying annually, you have fewer refund options after the initial 30-day window, so timing matters.

How to cancel LingQ on each platform

Your cancellation path depends on where you subscribed: Apple App Store, Google Play, or LingQ's website.

Cancel LingQ on iOS (Apple app store)

If you signed up via the Apple App Store on your iPhone or iPad, you manage your subscription through Apple's settings.

1. Open Settings on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your name at the top of Settings.
   • This opens your Apple ID account page.
3. Select Subscriptions.
   • You'll see all active and expired subscriptions tied to your Apple ID.
4. Find and tap LingQ.
   • Your subscription details, renewal date, and price appear here.
5. Tap Cancel Subscription.
   • Apple asks you to confirm; select the reason for cancelling (optional, but useful feedback).
6. Confirm the cancellation.
   • You receive an email from Apple confirming the cancellation.

Important: LingQ cannot cancel App Store subscriptions or issue refunds for iOS purchases. Apple controls your subscription entirely. Your Premium access continues until the end of your current billing period; you don't lose access immediately.

Cancel LingQ on android (Google play store)

If you subscribed via Google Play on an Android phone or tablet, Google Play manages your subscription.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Manage my subscriptions.
   • This shows all your active subscriptions across Google Play.
3. Tap LingQ.
   • Your subscription details, next renewal date, and billing amount display here.
4. Tap Cancel subscription.
   • Google Play prompts you to confirm and may offer a retention offer to stay.
5. Confirm your cancellation.
   • You receive confirmation via email, and your subscription ends at the next billing date.

Pro tip: Google Play may ask why you're leaving. Selecting a reason helps LingQ improve. Your access continues until the end of your paid period, so you're not cut off immediately.

Cancel LingQ on the web (LingQ website directly)

If you subscribed directly through LingQ's website, you manage your plan in your account settings.

1. Log in to your LingQ account at lingq.com.
   • Use your email and password.
2. Navigate to your profile menu.
   • Click your name or profile icon in the top right.
3. Select Settings or Account.
   • You'll see billing, subscription, and account management options here.
4. Find Subscription or Change Plan.
   • This section shows your current plan, renewal date, and payment method.
5. Downgrade to the Free plan.
   • Select Free, then confirm the downgrade. You stop auto-renewal immediately.
6. Confirm the change.
   • LingQ sends a confirmation email, and your Premium access continues until the end of your paid period.

Pro tip: If you want to cancel permanently rather than downgrade to Free, contact support@ling-app.com and request full account deletion. This removes your profile and progress unless you've exported your data.

What happens to your account after cancellation

Cancelling stops auto-renewal, but your Premium access rights remain active until your billing cycle ends.

Your access and account data

When you cancel, you keep full Premium access until the last day of your current billing period. After that date, you drop to the Free plan automatically. Your account, imported content, vocabulary lists, and learning progress stay in your LingQ account indefinitely unless you delete them manually. You can log in anytime and review what you've learned, even on the Free plan.

Auto-renewal and future charges

Cancellation halts all future automatic charges. LingQ will not attempt to renew your subscription after your current period ends. If you cancelled via App Store or Google Play, Apple or Google processes the stop, not LingQ. If you cancelled on the web, LingQ's system stops the auto-renewal. Check your email and account settings after cancelling to confirm no further charges are pending.

Stopping unexpected charges

If you spot a charge after cancelling, contact support@ling-app.com immediately with your receipt or transaction ID. Stopee advises keeping your cancellation confirmation email for at least 6 months as proof that you cancelled on a specific date. This helps you dispute any erroneous charges with your bank or payment provider.

Refunds and your eligibility window

Your refund options depend on where you bought your subscription and how long ago you paid.

Web and google play refunds

If you subscribed directly through LingQ's website or via Google Play, you can request a refund within 30 days of your payment date.

• Email support@ling-app.com with your purchase receipt, order number, and reason for the refund request.
• LingQ typically processes web refunds within 5 to 10 business days.
• Google Play refund timing varies; Google's own refund policy applies if you request through Google Play.
• After 30 days, LingQ's standard terms state that billing is non-refundable for partial months, upgrades, downgrades, or unused time.

Apple app store refunds (iOS)

Warning: LingQ does not handle App Store refunds. Apple controls all iOS subscription refunds. You must request a refund directly from Apple, not LingQ.

1. Open App Store on your iPhone or iPad.
2. Tap your profile icon in the top right.
3. Select Purchase history.
4. Find the LingQ charge, tap it, and select Report a problem.
5. Choose a reason (e.g., "Accidental purchase" or "App doesn't work") and submit.
6. Apple reviews and responds within 1 to 5 business days, typically granting refunds for requests within 90 days.

Apple is stricter than LingQ about subscription refunds. You have a better chance if you request within 30 days and cite a technical issue or accidental purchase rather than simply changing your mind.

LingQ's money-back guarantee

LingQ offers a money-back guarantee for first-time Premium subscribers within the first 30 days of sign-up. You qualify if you're unsatisfied with the results and have followed the platform's recommendations for at least 14 days. Evidence of effort (e.g., screenshots of lessons completed, vocabulary reviewed) strengthens your claim. This applies only to web purchases at lingq.com, not App Store or Google Play transactions.

After 30 days, refunds are not available under standard terms, even if you've barely used the platform.

Consumer protection rights and escalation steps

If LingQ refuses a refund you believe you're entitled to, Singapore consumer law gives you recourse.

Your rights under the consumer protection (Fair trading) act

You have the right to expect that LingQ provides truthful information about its plans, pricing, terms, and cancellation policy. If the company misleads you about refund eligibility, auto-renewal, or hidden fees, that's a breach of fair trading. The Consumer Protection (Fair Trading) Act protects you from such unfair practices. Stopee recommends documenting any misleading information - screenshots, emails, or webpage copies - as evidence.

Escalating your dispute

If direct contact with LingQ fails, escalate to the Consumer Association of Singapore (CASE). CASE is a non-profit that mediates disputes between consumers and businesses. You can file a complaint for free at case.org.sg. Stopee has seen CASE successfully recover refunds for consumers who LingQ initially denied.

Alternatively, contact SPRING Singapore (Enterprise Singapore's consumer arm) or the Infocomm Media Development Authority (IMDA) if the service involved digital goods. These agencies can investigate unfair terms and force refunds.

Chargebacks and payment recovery

If LingQ won't refund you and you paid by credit card, debit card, or PayPal, you can dispute the charge with your bank or payment provider. This is called a chargeback. You have up to 120 days to file one, depending on your bank. Provide your cancellation confirmation, the charge you're disputing, and a clear explanation. Your bank may recover your money while investigating.

Common mistakes to avoid when cancelling

Cancelling can feel stressful, especially if you're worried about losing access or being overcharged. Knowing what trips people up helps you avoid the same pitfalls.

Downgrading instead of cancelling

Many people downgrade to the Free plan thinking they've cancelled. Downgrading stops auto-renewal, which is correct, but it's not the same as deleting your account. If you want to erase your profile entirely and remove your data from LingQ's servers, you must request account deletion separately. Contact support@ling-app.com and ask for full account removal. Stopee recommends this if privacy is a concern or you want a complete break.

Missing the 30-day refund window

Your refund window closes 30 days after you pay. If you wait 35 days and then request a refund, LingQ will likely deny it. Mark your calendar on day 1 of your subscription. If you think you'll want a refund, apply within the first 2 weeks - don't wait until day 29.

Cancelling on one platform and expecting another to stop

If you're subscribed via both the App Store and the web, cancelling on the App Store does not cancel your web subscription. Each is independent. You must cancel on every platform where you subscribed. Check your email for LingQ receipts from all sources and cancel each one individually.

Forgetting to confirm the cancellation

Tapping "Cancel" is not the same as confirming. Most platforms ask "Are you sure?" or "Confirm cancellation?" You must tap that final confirmation button. If you don't, your subscription remains active and you'll be charged at the next billing date. After cancelling, check your email for a confirmation message from Apple, Google Play, or LingQ. If you don't receive one within an hour, log back in and verify the subscription is cancelled.

Not checking your billing statement after cancellation

A small number of users report being charged after cancelling. This is usually an error, but you won't know if it happens unless you check. Review your credit card or bank statement 1 to 2 days after your billing period ends. If you see an unexpected LingQ charge, contact your bank and LingQ's support immediately with your cancellation confirmation as proof.

Your post-cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

• Email confirmation received: Check that you have a confirmation email from Apple, Google Play, or LingQ within 1 hour of cancelling.
• Subscription verified as cancelled: Log back into your account or payment platform and confirm the subscription shows "Cancelled" or "Inactive."
• Account access still working: Log into LingQ to confirm you still have access until your billing period ends.
• No future charges pending: Check your account settings or billing page - there should be no "Next renewal" date or pending charge.
• Confirmation saved: Download or screenshot your cancellation email and save it for at least 6 months.
• Calendar marked: Note the exact date your Premium access ends, so you know when you drop to the Free plan.
• Refund status tracked: If you requested a refund, note the expected timeframe (5-10 days for web, varies for App Store/Google Play) and monitor your account.
• Payment method updated: If you no longer want LingQ charging any payment method, consider removing that card or account from the App Store, Google Play, or your LingQ profile.

Comparing LingQ to alternative language platforms

If you're cancelling because LingQ doesn't meet your needs, here's how it stacks up against other options.

LingQ versus other language apps

Each platform has a different philosophy. If you're cancelling LingQ because you want more structured lessons, Babbel or Duolingo might fit better. If you want human interaction, HelloTalk is cheaper. Stopee helps you navigate cancellations across all these platforms too, so you know exactly where to click on each service.

Contacting LingQ for support and account closure

If you need help cancelling, have questions about refunds, or want to delete your account, here's how to reach LingQ.

LingQ support contact information

Email: support@ling-app.com

Response time: LingQ typically replies within 1 to 2 business days. Include your account email, order number (if requesting a refund), and a clear description of your request. For refund claims, attach your receipt or a screenshot of the charge from your bank or payment provider.

LingQ does not publish a phone number or live chat, so email is your primary channel. When you write, be specific: "I subscribed on [date] via [platform] and want to cancel" or "I'd like to request a refund for my purchase on [date] because [reason]."

Singapore-based legal entity

LingQ's operational headquarters is based internationally, but the company has a registered business entity in Singapore: LINGQ TRADINGS PTE. LTD. For legal escalation (e.g., if you're considering small claims or formal dispute), reference this entity in correspondence. However, Stopee recommends trying email support first, then escalating to CASE if needed, rather than pursuing legal action immediately.

Conclusion: you're in control of your subscription

Cancelling LingQ is straightforward once you know which platform you used and what your refund rights are. Whether you cancel via App Store, Google Play, or the web, your Premium access remains active until the end of your billing period, and cancellation stops all future charges. If you're within 30 days and unsatisfied, you qualify for a full refund on web purchases - just contact support@ling-app.com with your receipt.

Singapore's consumer protection laws back you up. If LingQ misrepresents its terms or refuses a refund you're entitled to, CASE and SPRING Singapore are there to help you escalate. Keep your cancellation confirmation email as evidence, verify the cancellation on your account, and monitor your next billing statement to ensure no erroneous charges slip through.

Whether you're switching to another language platform, taking a break, or simply cutting costs, Stopee has helped thousands of consumers cancel their subscriptions with confidence and recover refunds they deserved. You have the knowledge and the rights on your side. Now take action, cancel cleanly, and move on to your next step.