Manage Sololearn

How to cancel sololearn and protect your money in singapore

Understanding sololearn and why you might want to cancel

Sololearn is an interactive platform that teaches you coding through bite-sized lessons on mobile and web. You can learn Python, Java, C++ and other programming languages through short, gamified lessons and practice exercises.

The platform offers free content, but also sells a PRO subscription that removes ads, unlocks personalised learning paths and provides advanced progress tracking. If you signed up for PRO and now want to cancel, Stopee is here to walk you through the process step by step.

Whether you subscribed on iOS, Android or directly through the web, cancelling Sololearn requires you to take action on the platform where you paid. Simply deleting the app will not cancel your subscription, and charges will continue until you formally withdraw.

Why people cancel sololearn

You might cancel because you completed the course you wanted, lost interest in learning to code, or found a different platform that suits you better. Others cancel because they prefer free alternatives or realised they do not have time to commit to regular lessons. Whatever your reason, Stopee respects your decision and will show you the fastest way out.

What you should know before you cancel

Sololearn's refund policy is strict. The company does not refund or prorate unused subscription time under their standard terms, though case-by-case exceptions may exist. If you subscribed via Apple App Store or Google Play Store, you will need to request refunds directly through those platforms, not through Sololearn. You retain access to PRO features until the end of your current billing period, even after cancellation.

Your consumer rights and protections in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel online services. Under this law, you have the right to cancel within 14 days of purchase if you subscribed without a free trial, or within 14 days of the trial ending if Sololearn offered one.

Pro tip: If Sololearn charged you after the trial period ended without your explicit consent, or if you cancelled within the legal window and were still billed, you have grounds to escalate to the Consumers Association of Singapore (CASE) or the Personal Data Protection Commission (PDPC).

Keep evidence of your cancellation request (screenshots, email confirmations, timestamps) and any charges that followed. If Sololearn or the app store refuses your refund claim, Stopee recommends filing a dispute with CASE as your next step. They handle complaints about unfair trading practices and can mediate on your behalf.

How to cancel sololearn on iOS

If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through your Apple ID settings. Apple handles all billing for App Store subscriptions, so Sololearn cannot cancel it for you.

1. Open the Settings app on your iPhone or iPad.
   • Look for the Settings icon on your home screen (usually a grey gear symbol).
2. Tap your Apple ID banner at the top of the Settings menu.
   • You will see your name and profile picture.
3. Select Subscriptions.
   • This is where all your active app subscriptions appear.
4. Find and tap Sololearn.
   • If you do not see it, scroll down or search within the Subscriptions list.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm. You may see a screen offering a discount to stay; ignore this and proceed to cancel.
6. Confirm your cancellation by tapping the final confirmation button.
   • You will receive an email confirmation from Apple within a few minutes.

Warning: You must cancel at least 24 hours before your next renewal date to avoid being charged for the next billing period. Check your App Store receipts (Settings > your name > Media and Purchases > Purchased) to find your renewal date.

Pro tip: Even after cancellation, you keep access to PRO features until the end of your current paid period. You will not lose access immediately, so cancelling early is safe.

If you cannot find sololearn in your subscriptions

If Sololearn does not appear in your Apple subscriptions list, you may have subscribed through a different account or payment method. Check if another Apple ID is linked to your device, or contact Sololearn's support team at info@sololearn.com and provide your account email and order details. Stopee also recommends checking your email for past receipts from Apple or Sololearn to confirm which account owns the subscription.

How to cancel sololearn on android

Android subscriptions are managed through the Google Play Store, just as iOS subscriptions are managed through Apple. Google processes all billing, so you cancel directly through Google Play on your phone.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap Payments and subscriptions.
   • You may see a menu; select this option.
3. Select Subscriptions.
   • This shows all your active subscriptions.
4. Find Sololearn in the list and tap it.
   • Scroll if you have many subscriptions.
5. Tap Cancel subscription.
   • Google may prompt you to say why you are leaving or offer a discount; you can skip both and proceed to cancel.
6. Confirm your cancellation on the final screen.
   • You will receive a confirmation email from Google Play.

Warning: Like Apple, Google Play will continue to charge you until you formally cancel. Deleting the Sololearn app does nothing to stop the subscription.

Pro tip: Take a screenshot of your cancellation confirmation from Google Play. If a charge appears after cancellation, you will need proof that you cancelled on time. Store this screenshot somewhere safe (email it to yourself, save to cloud storage).

If you cannot access the play store method

If you are having trouble cancelling through Google Play, contact Sololearn directly at info@sololearn.com. In your email, include your account email address, the order or receipt number, and your phone's payment method. Sololearn may be able to escalate the cancellation to Google on your behalf, though response times can be slow.

How to cancel sololearn if you subscribed on the web

If you signed up for Sololearn directly on their website (rather than through an app store), you will need to contact their support team by email to process the cancellation.

1. Gather your account information.
   • Write down your Sololearn account email address, the email you used to pay, and your subscription start date (visible in your account settings or receipt).
2. Compose an email to info@sololearn.com with the subject line "Subscription Cancellation Request".
   • Be clear and direct. Write something like: "I would like to cancel my Sololearn PRO subscription effective [date you want it stopped]. My account email is [your email]."
3. Include your order or receipt number.
   • Check your email inbox for past receipts from Sololearn or your payment provider (credit card statement, PayPal confirmation, etc.).
4. Send the email and wait for a response.
   • Sololearn typically replies within 1 to 3 business days.
5. Keep a copy of your sent message and any reply.
   • Save screenshots or forward the confirmation email to yourself for records.

Pro tip: If Sololearn does not reply within 5 business days, send a follow-up email or escalate to their support page (if available on their website). Stopee recommends stating clearly in any follow-up: "This is a formal cancellation request dated [today's date]. Please confirm receipt and processing within 48 hours."

Sololearn pricing and plans in singapore

Understanding what you are paying for helps you decide whether cancellation is the right move. Here are Sololearn's typical PRO plans and prices in Singapore dollars.

Prices shown are typical ranges and may vary depending on your region, currency, or current promotions. Always check the exact price in your app store before subscribing. If you are on a free trial for the annual plan, you have 14 days from sign-up to cancel and avoid the full charge.

What happens after you cancel sololearn

Cancelling Sololearn does not mean you lose everything immediately. Understanding the timeline and what happens to your account helps you plan your next steps.

Your access and features after cancellation

When you cancel, you keep full PRO access until the end of your current billing period. If your monthly subscription renews on the 15th and you cancel on the 10th, you still have PRO features for five more days. After the billing period ends, your account automatically downgrades to the free tier.

At that point, you will see ads again, lose access to personalised learning paths, and your progress tracking will be limited. However, all your completed lessons and data remain on your account forever (unless you delete the account yourself).

Auto-renewal and future charges

Once you cancel, Sololearn will not charge you again. Auto-renewal stops immediately after you submit your cancellation. No further payments will be taken from your payment method.

Pro tip: Check your bank or credit card statement two billing cycles after cancellation to confirm no charges appear. If a charge does appear after you cancelled, report it immediately to your bank and to Sololearn at info@sololearn.com. Include your cancellation confirmation as evidence.

Refunds and what to do if you were charged unfairly

Sololearn's stated policy is that refunds are not offered for unused subscription time. However, your consumer rights under Singapore law may entitle you to a refund in certain situations.

When you can claim a refund

You have a valid refund claim if any of these happened:

• You cancelled within 14 days of purchase and before using the service significantly (Consumer Protection Act).
• You were charged after the free trial ended without your consent or without a clear renewal notice.
• You cancelled on time but were charged again because Sololearn or the app store failed to process your cancellation.
• You paid by credit card and the charge was unauthorised or fraudulent.

How to request a refund through the app stores

If you subscribed via Apple or Google, submit your refund request directly to them, not to Sololearn. Here's how:

• Apple: Go to reportaproblem.apple.com, sign in with your Apple ID, find the Sololearn charge, and select "I want a refund for this purchase". Explain your reason (e.g. "Cancelled within 14 days" or "Charged after cancellation"). Apple typically responds within 24 to 48 hours.
• Google Play: Open Google Play Store, go to your account, tap Purchase history, find Sololearn, tap it, and select "Request refund". Explain your reason and submit. Google usually reviews within 24 hours.

Pro tip: Be specific in your refund reason. Writing "I cancelled within 14 days of purchase" is far more likely to succeed than "I changed my mind". Include your cancellation date and receipt date if possible.

If the app store refuses your refund

If Apple or Google denies your refund, contact Sololearn directly at info@sololearn.com and ask them to escalate the issue or reverse the charge. Include your refund rejection from Apple or Google as proof. If Sololearn does not respond within 5 business days, or if they refuse to help, file a complaint with CASE (Consumers Association of Singapore) or submit a dispute through your credit card company.

Stopee strongly recommends gathering this evidence before escalating:

• Screenshots of your cancellation confirmation from the app store.
• Email correspondence with Sololearn or the refund denial from Apple/Google.
• Bank or credit card statements showing the dates of charge and cancellation.
• Timestamps and copies of any messages you sent.

Common mistakes to avoid when cancelling sololearn

Cancelling a subscription sounds simple, but small mistakes can leave you stuck with charges or access issues. Here are the pitfalls Stopee sees most often, and how to sidestep them.

Deleting the app instead of cancelling the subscription

This is the biggest mistake. Removing the Sololearn app from your phone does absolutely nothing to your subscription. Charges will continue, and you will wake up to an unexpected bill. You must cancel through Settings (iOS) or Google Play (Android) or by emailing Sololearn directly if you subscribed on the web.

Cancelling too late in your billing cycle

If you cancel one day before renewal, you will be charged for the next period. Check your renewal date (visible in your App Store or Play Store purchase history) and cancel at least 2 to 3 days before. Stopee recommends setting a calendar reminder on your phone so you never miss the window.

Not keeping proof of cancellation

Without a screenshot or confirmation email, you have no evidence if Sololearn claims you never cancelled. Save every confirmation, forward it to your email, and store it in a note or cloud service. This becomes crucial if you need to dispute a charge later.

Ignoring charges after cancellation

If you see a charge weeks or months after cancelling, do not ignore it. Contact Sololearn immediately and report the charge to your bank or card issuer. The longer you wait, the harder it is to prove the charge was unauthorised. Stopee advises checking your statements monthly for at least three months after cancellation.

Checklist before and after you cancel

Use this checklist to ensure you do not miss any steps.

When to contact sololearn support and escalation paths

Most cancellations happen smoothly through the app stores. But if you run into trouble, Stopee recommends this escalation path:

Step one: email sololearn directly

Send your cancellation or refund request to info@sololearn.com. Be clear, include your account email, and keep your sent message. Wait 5 business days for a response.

Step two: contact the app store support

If Sololearn does not respond or refuses, contact Apple Support (support.apple.com) or Google Play support (support.google.com/googleplay). Explain that you cancelled on time but were charged again, and provide your cancellation confirmation.

Step three: file a complaint with CASE

If the app store also denies your claim, visit case.org.sg and file a formal complaint. CASE handles consumer disputes about unfair trading practices and can mediate between you and Sololearn. Bring all your evidence: cancellation confirmation, refund denials, and bank statements.

Contacting sololearn and their office locations

Sololearn operates from multiple locations globally. While there is no official Singapore-based cancellation office, you can contact them through their primary channels.

Support email

Send all cancellation, refund, or account inquiries to: info@sololearn.com

Include in your email:

• Your account email address
• Your order or receipt number
• The date you want the subscription to stop
• A screenshot of your subscription details (if available)

Response time is typically 1 to 5 business days. If you do not hear back within 5 days, send a follow-up email.

Corporate offices

Sololearn has offices in Pleasanton and San Francisco (California), Miami Beach (Florida), and a development centre in Yerevan (Armenia). For formal disputes or legal escalation, CASE (Singapore) can contact these offices on your behalf if your refund claim reaches that stage.

Stopee has helped thousands of consumers cancel online subscriptions and recover refunds they thought were lost. If Sololearn refuses to help, do not give up. Your consumer rights are real, and escalation through CASE or your bank will almost always resolve the issue in your favour.