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Cancel Aig: The Right Way to Do It
How to cancel your AIG insurance policy in singapore and claim your refund
Why you might need to cancel your AIG policy
Life changes fast. Your car might be sold, your travel plans might shift, or you might simply find better value elsewhere. AIG (American International Group) operates in Singapore through AIG Asia Pacific Insurance Pte. Ltd., offering car insurance, Travel Guard travel plans, and domestic helper coverage. Whatever your reason for cancelling, you deserve a straightforward process and clarity on what you're entitled to.
At Stopee, we help thousands of consumers navigate cancellations every year. We know that insurance policies can feel complex, but your cancellation rights are clearer than you might think. This guide walks you through every step, from identifying your product type to securing your refund.
Common reasons to cancel AIG coverage
You might cancel your AIG auto insurance because you've sold your car, no longer need travel coverage before a trip departs, or found a more competitive annual multi-trip plan. Domestic helper plans are often cancelled when employment ends or a policy renewal cycle arrives. Whatever your situation, Stopee empowers you to make the cancellation decision confidently.
Your consumer rights in singapore
Under the Consumer Protection (Fair Trading) Act (CPFTA) in Singapore, you have the right to fair contract terms and transparent cancellation procedures. AIG must honour its policy terms and process your cancellation request without unreasonable delay. If AIG refuses to cancel or process a refund you're entitled to, you can escalate your complaint to the Monetary Authority of Singapore (MAS) Consumer Department or seek advice from the Consumer Association of Singapore (CASE).
Understanding AIG's cancellation methods by product type
AIG doesn't use a one-size-fits-all cancellation process. Your method depends entirely on which product you hold.
Auto insurance (car)
Cancelling your AIG car insurance requires you to notify AIG in writing and return your original certificate of insurance. You must also provide supporting documents that prove your car is no longer in use. These documents typically include your Land Transport Authority (LTA) de-registration letter or proof of sale.
AIG accepts written cancellation requests through your Singpass portal (if you have online access set up) or via post to their customer service address. The cancellation date is typically the earlier of two dates: when AIG receives your original certificate or when your vehicle was de-registered or sold. This distinction matters for your refund calculation.
Travel guard per-trip policies
If you've purchased a single-trip Travel Guard policy through AIG, understand this upfront: once the policy is issued, no refund is available. This is a hard rule. Cancellation for refund simply isn't an option once your coverage becomes active. This is why timing is critical when you purchase single-trip travel insurance.
Travel guard annual multi-trip plans
Annual multi-trip Travel Guard policies offer more flexibility. You can cancel within the first nine months and receive a short-rate refund, provided you haven't made any claims. However, if you cancel after nine months, no refund applies. The refund formula is built into your policy terms, so review those carefully before you submit your cancellation request.
Step-by-step: how to cancel your AIG policy
Follow these steps in order to ensure your cancellation is processed correctly and your refund is calculated accurately.
For AIG auto insurance
- Gather your original certificate of insurance and supporting documents (LTA de-registration letter or proof of sale from the buyer).
- Prepare a written cancellation request letter that includes:
- Your full name and NRIC/FIN number
- Your policy number
- The date you want coverage to end
- A brief reason for cancellation (optional, but helpful)
- Your preferred refund method (PayNow to your NRIC/FIN-linked account is standard)
- Log into your Singpass account and check whether AIG's online portal allows direct submission of cancellation requests. If yes, upload your letter and supporting documents through the secure portal.
- If no online option is available, print your cancellation letter, sign it, and mail it together with photocopies of your supporting documents to AIG's customer service address (see "Contact AIG and submit your cancellation" below). Pro tip: keep copies of everything you send and consider using registered mail so you have proof of delivery.
- Wait for AIG's written confirmation. This usually arrives within 10-14 business days and will state your cancellation effective date and estimated refund amount.
- Monitor your PayNow account. Refunds typically arrive within 2-4 weeks from the cancellation effective date, but can take longer during high-volume periods. Warning: if your refund doesn't arrive within 6 weeks, contact AIG immediately to trace it.
For travel guard annual multi-trip policies
- Check your policy document to confirm you're within the first nine months and that you haven't made any claims.
- Write a cancellation request letter that includes your policy number, full name, and the effective cancellation date you prefer.
- Send your letter via post or email (check your policy document for the correct email address or use the contact details in "Contact AIG and submit your cancellation" below).
- Request written confirmation of your cancellation and expected refund amount in short-rate format.
- Allow 10-14 business days for AIG to confirm, then 2-4 weeks for the refund to reach you via PayNow.
For travel guard per-trip policies
Cancellation for refund is not available once your policy is issued. If you must cancel, contact AIG's Customer Service Centre immediately to discuss your specific situation, though no refund should be expected. Warning: always review the cancellation terms before you purchase a per-trip policy.
Understanding your refund and timeline
Not every cancellation results in money back. Knowing exactly what you're entitled to prevents disappointment and helps you spot if AIG's offer is incorrect.
Auto insurance refunds
AIG applies a formula that refunds 80 percent of your annual premium, minus a pro-rated amount for the days you were already covered. This is standard general insurance practice in Singapore and is built into your policy terms. For example, if you paid SGD 1,200 for 12 months but cancel after 3 months, AIG calculates: (SGD 1,200 × 0.80) − (SGD 1,200 ÷ 365 × 90 days) = your refund.
AIG pays refunds via PayNow directly to your NRIC/FIN-linked bank account. Processing typically takes 2-4 weeks from the cancellation effective date. Pro tip: if your refund takes longer than 6 weeks, request a trace from AIG with your cancellation reference number.
Travel guard multi-trip refunds
Short-rate refund applies only if you cancel within nine months and have no claims on record. After nine months, you forfeit any refund entirely. The short-rate percentage is defined in your policy terms, so check your schedule of benefits to see the exact refund you should receive.
No refund policies
Travel Guard per-trip policies issue no refunds after issue. Domestic helper plans may also have limited refund windows depending on your plan tier and the timing of your cancellation request. Always consult your policy terms or contact Stopee to clarify whether a refund applies to your specific product.
AIG insurance plans and pricing in singapore
The table below shows sample AIG Singapore plans with current pricing. Terms, limits and availability vary; confirm exact details with AIG before purchase or cancellation.
| Plan | Price (SGD) | Period | Key features |
|---|---|---|---|
| Domestic Helper Insurance - Premier | S$335.93 | 14 months | Security bond, worldwide personal accident, hospitalisation, employer's contents, helper liability |
| Domestic Helper Insurance - Elite | S$326.22 | 14 months | All Premier benefits with slightly lower cover amounts |
| Domestic Helper Insurance - Superior | S$245.92 | 14 months | Basic suite of benefits with moderate coverage amounts |
| Domestic Helper Insurance - Classic | S$213.69 | 14 months | Lowest tier coverage with limited benefits |
| Travel Guard - Annual Multi-Trip | Varies | 12 months | Worldwide trip cover, short-rate refund within 9 months |
| AIG Car Insurance - Basic | Varies by vehicle | 12 months | Third party cover with 80% refund on early cancellation |
What happens after you cancel your AIG policy
Cancellation isn't just about the refund. Several important changes occur once AIG processes your request.
Coverage ends immediately
Your insurance protection stops on the effective cancellation date stated in AIG's confirmation letter. For car insurance, this is typically the earlier of the date AIG received your original certificate or your vehicle's de-registration date. Make sure you arrange replacement coverage before this date if you still need protection. Driving without valid car insurance in Singapore is illegal and exposes you to serious fines and liability.
Policy renewal will not occur
AIG will not renew your cancelled policy. If you need insurance again in the future, you must apply for a new policy from scratch. Keep your cancellation confirmation letter for your records, as you may need it if a claim dispute arises related to your policy period.
Your policy records remain on file
AIG retains all policy documents and claim history even after cancellation. This information is used if you ever need to prove you held coverage during a specific period (for example, if someone later claims you caused an accident while insured). You can request a letter confirming your coverage dates and cancellation if needed for third-party verification.
Common mistakes to avoid when cancelling AIG
Cancellation feels stressful because money is involved and deadlines matter. We've seen thousands of consumers accidentally delay their refunds or lose refund eligibility by making simple errors. Here's how to stay on track.
Forgetting to return your original certificate
AIG's car insurance cancellation process explicitly requires you to return your original certificate of insurance. If you don't include it with your cancellation request, AIG may delay processing because they cannot confirm your policy has genuinely ended. Always post your original certificate along with your cancellation letter and supporting documents. Pro tip: take a photo of your original certificate before you mail it, just in case it gets lost in transit.
Cancelling your car insurance before de-registration
If your car is still registered with the LTA, cancelling your AIG policy may create a gap in your mandatory car insurance. Even for one day, this is illegal in Singapore. Always de-register your vehicle first with LTA, get your de-registration letter, then submit your cancellation to AIG with that letter attached. Never do it the other way around.
Assuming per-trip travel insurance can be refunded
Travel Guard per-trip policies explicitly state no refund once issued. Many consumers purchase these policies, then panic when plans change, only to discover they've forfeited their money. Read your policy terms before purchase. If flexibility matters, buy an annual multi-trip policy instead, which offers a nine-month refund window.
Missing the nine-month refund window for multi-trip policies
Travel Guard annual policies refund only if you cancel within nine months with no claims made. Cancel on day 271 and you forfeit the refund entirely. Mark your calendar nine months from your policy start date and decide whether to keep or cancel well before that deadline.
Not following up on a missing refund
AIG typically processes refunds within 2-4 weeks. If six weeks pass and your PayNow account shows no deposit, contact AIG immediately with your cancellation reference number. Don't assume the refund was lost; chase it proactively. Stopee recommends keeping a simple spreadsheet with your cancellation date, expected refund amount, and the date you actually receive it.
Your cancellation checklist for AIG
Use this checklist to ensure you've completed every step before submitting your cancellation request.
| Task | Status |
|---|---|
| Identified which AIG product you hold (car, Travel Guard per-trip, Travel Guard multi-trip, or domestic helper) | Completed |
| Reviewed your policy terms for cancellation rules and refund eligibility | Completed |
| Gathered original certificate of insurance (for car policies) and supporting documents (LTA de-registration or proof of sale) | Completed |
| Drafted a written cancellation request letter with policy number, your name, NRIC/FIN, and preferred cancellation date | Completed |
| Submitted cancellation via Singpass portal or registered post to AIG customer service address | Completed |
| Received written confirmation from AIG with effective cancellation date and expected refund amount | Completed |
| Received refund via PayNow within 6 weeks | Completed |
Contact AIG and submit your cancellation
AIG's Customer Service Centre handles all cancellation requests. The exact address depends on your product type, but Stopee recommends verifying the current address with AIG before you mail any documents, as addresses can change.
General contact details
AIG Asia Pacific Insurance Pte. Ltd. operates its Singapore operations through a central customer service address. Call their general customer service line to confirm the correct mailing address for your specific product (auto insurance, Travel Guard, or domestic helper). Once you have the address confirmed, write clearly on your envelope: "CANCELLATION REQUEST - [YOUR POLICY NUMBER]" so your letter doesn't get misdirected.
For online cancellation, log into your Singpass account and check whether AIG's portal offers a direct cancellation submission tool. If you have an email address listed on your policy correspondence, you may also contact AIG via email with your cancellation request, though written post with supporting documents is the safest method because it creates a dated paper trail.
Escalation if AIG delays or refuses
If AIG fails to process your cancellation within 14 business days or disputes your refund eligibility unfairly, escalate your complaint to the Monetary Authority of Singapore (MAS) Consumer Department. You can also contact the Consumer Association of Singapore (CASE) for free advice on your consumer rights under the Consumer Protection (Fair Trading) Act. Stopee recommends keeping all correspondence with AIG so you have evidence if you need to file a formal complaint.
Why stopee helps you get cancellations right
Stopee has helped thousands of consumers in Singapore navigate complex cancellation processes, recover refunds they were owed, and avoid the traps that insurers and service providers set up (sometimes intentionally, sometimes through unclear communication). Insurance cancellation is one of our core strengths because we understand that refunds matter-they're your money, and you deserve it back quickly and fairly.
Cancelling your AIG policy doesn't have to feel like a battle. By following the steps in this guide, preparing your documents in advance, and understanding exactly which product you hold and what you're entitled to, you take control of the process. Stopee empowers you to submit a cancellation request that AIG has to act on, track your refund until it arrives, and escalate confidently if anything goes wrong.
Whether you're cancelling your car insurance because you've sold your vehicle, stepping away from a Travel Guard plan, or ending your domestic helper coverage, the same principles apply: clarity, documentation, and persistence. Stopee is here to guide you through every step-because your cancellation should be as smooth as your original purchase.