Manage Balance

How to cancel balance and reclaim your meditation app spending

Understanding balance and why you might cancel

Balance is a guided meditation and sleep app that delivers personalised programs, multi-week courses, and premium sleep content through iOS, Android, and web platforms. You subscribe to unlock features designed to support your mental wellness journey - but life changes, budgets shift, and sometimes an app no longer fits your needs.

Whether you've completed your meditation goals, found an alternative app, or simply need to trim expenses, cancelling Balance is straightforward once you know the process. At Stopee, we help thousands of consumers navigate subscription cancellations with confidence, and Balance is no exception.

Common reasons to cancel balance

You might cancel because you prefer a different meditation platform, you've finished your personal development journey, the cost doesn't align with your budget, or you're not engaging with the content regularly. None of these reasons require justification - your subscription, your choice.

What you need to know before you cancel

Balance operates across three platforms: Apple App Store, Google Play Store, and a web portal with Stripe payments. Your cancellation method depends on where you purchased your subscription. Importantly, uninstalling the app does not cancel your subscription; you must actively cancel through the platform where you bought it.

Balance subscription plans and pricing in singapore

Before you decide to cancel, here's a clear picture of what Balance costs in Singapore and what each plan includes.

Current pricing breakdown

Understanding your pricing and commitment

If you're on a monthly plan at S$17.98, you're committing month-to-month and can cancel anytime. Annual plans lock you in for a full year at S$73.98 but cost less per month overall. Lifetime plans are one-time purchases; they cannot be cancelled in the traditional sense, though Stopee can guide you through refund eligibility if you purchased recently.

How to cancel balance step by step

Your cancellation process depends on which platform hosts your subscription. Follow the instructions for your device or web account below.

Cancel balance on iPhone or iPad (Apple app store)

If you subscribed through Apple's App Store, you cancel directly in your iPhone or iPad settings.

1. Open the Settings app on your device.
   • Scroll down and tap your name (Apple ID) at the top of the screen.
2. Select Subscriptions.
   • You'll see a list of all your active app subscriptions.
3. Tap Balance.
   • Review your plan details, renewal date, and price.
4. Select Cancel subscription.
   • Confirm your cancellation when prompted.
5. Verify the cancellation in your Settings.
   • Return to Subscriptions to confirm Balance no longer appears as active.

Pro tip: Cancel at least 24 hours before your next renewal date to avoid being charged for another billing period.

Cancel balance on android (Google play store)

Android users cancel through the Google Play Store app using their profile menu.

1. Open the Google Play Store app.
   • Tap your profile icon in the top right corner.
2. Select Payments & subscriptions.
   • This opens your subscription management hub.
3. Choose Subscriptions.
   • You'll see all active subscriptions linked to your Google account.
4. Tap Balance.
   • Review your plan, renewal date, and cost.
5. Select Cancel subscription.
   • Follow the prompts to confirm cancellation.
6. Confirm the cancellation is complete.
   • Return to your Subscriptions list to verify Balance is no longer active.

Pro tip: Like Apple, Google requires you to cancel at least 24 hours before renewal. Mark your calendar or set a phone reminder to avoid surprise charges.

Cancel balance on the web (Stripe payment gateway)

If you subscribed directly through the Balance website using a credit or debit card, Stripe processes your payments, and you cancel through your Balance web account.

1. Visit the Balance web app and sign in with your account credentials.
   • Use the same email and password you registered with.
2. Navigate to your Profile or Account Settings.
   • Look for a menu option labeled "Settings" or "Account".
3. Select Account Status or Subscriptions.
   • This section displays your current plan and billing details.
4. Click Manage Subscription or Cancel plan.
   • Balance will prompt you to confirm your cancellation reason (optional).
5. Confirm the cancellation request.
   • You should receive an email confirmation within minutes.

Warning: Web cancellations via Stripe typically take effect immediately, but your access remains active until the end of your current billing cycle. Check your confirmation email for the exact end date.

What happens to your account after you cancel

Cancelling Balance doesn't mean losing everything overnight; the service phases out gracefully, giving you time to explore alternatives or change your mind.

Your access during the final billing period

After you cancel, your premium subscription remains active until the end of your current billing cycle. If your renewal date is 15 days away, you keep full access to all premium meditations, courses, and sleep content for those 15 days. This is true across all three platforms: Apple App Store, Google Play, and web payments.

You will not be charged again after the current period ends. Your subscription simply expires, and you lose access to premium features on that date.

What happens to your account data and profile

Balance preserves your account data and automatically downgrades you to the free version of the app. Your meditation history, saved favorites, and personal preferences remain in your account, accessible if you ever resubscribe. Importantly, uninstalling the app does not preserve this data transfer; your profile lives on Balance's servers regardless of whether the app is on your device.

Pro tip: Before you cancel, take screenshots of any courses or meditations you want to remember. While your account data is safe, the free version may not include access to premium-only programs.

Refunds and your right to reclaim money

Understanding Balance's refund policy and your consumer rights in Singapore is critical to recovering money if you've overpaid or changed your mind quickly.

Balance's published refund policy

According to Balance's billing and support documentation, the company may process refunds within 30 days of purchase in certain cases. However, your eligibility depends on where you purchased the subscription:

• Apple App Store purchases: Apple's refund rules apply. You can request a refund within 14 days of purchase for most apps and subscriptions through the App Store itself.
• Google Play purchases: Google's policy allows refunds within 48 hours of purchase for most subscriptions.
• Web/Stripe purchases: Balance states a possible full refund if you request it within 7 days of purchase. After 7 days, refunds are generally not issued for web subscriptions.

Balance's Terms of Service declare that purchases are final and non-refundable except at the company's discretion and subject to each platform's rules. This means Balance retains the right to refuse a refund even if you fall within the timeline - but the presence of a 7-day window suggests the company honours requests within that period.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides you with statutory rights regardless of Balance's policy. The Act protects you against unfair contract terms, misleading claims, and unsafe products or services.

If Balance misled you about features, charged you without clear consent, or refused a legitimate refund for a defective service, you may lodge a complaint with the Consumers Association of Singapore (CASE). CASE acts as a free mediation service and can pressure the company to refund if they find the complaint valid.

Additionally, the Distance Selling Regulations (embedded in CPFTA) give you a 7-day cooling-off period for distance contracts (including online subscriptions) unless the service has already been fully delivered. If Balance delivered premium content immediately but you changed your mind within 7 days, you may have grounds for a refund even outside Balance's stated policy.

How to request a refund

To request a refund, contact Balance directly through the contact method matching your purchase platform:

• Apple App Store: File a refund request directly in the App Store on your device or via appleid.apple.com, then notify Balance's support if the refund is denied.
• Google Play: Request a refund through Google Play, then escalate to Balance if needed.
• Web/Stripe: Email Balance's support team (address listed in their Terms of Use or privacy policy) with your order number, payment date, and reason for the refund request.

If Balance denies your refund and you believe it violates the CPFTA or your 7-day consumer rights, file a complaint with CASE by visiting their website or calling their hotline.

Common mistakes to avoid when cancelling balance

Cancelling a subscription feels simple until something goes wrong - and small oversights can cost you money or leave your account in limbo. Here are the pitfalls Stopee sees most often.

Uninstalling the app without cancelling the subscription

This is the number-one mistake. Deleting Balance from your phone does absolutely nothing to stop the subscription. Your payment method will be charged on the renewal date regardless of whether the app is installed. You must cancel through the App Store, Google Play, or the web portal - the app itself has no cancellation feature.

Cancelling too close to your renewal date

Both Apple and Google require you to cancel at least 24 hours before your next billing date. If you cancel just hours before renewal, the system may not process your request in time, and you'll be charged for another month. Set a phone reminder 48 hours before your renewal date to give yourself a buffer.

Losing track of which platform you used

If you subscribed on the app but try to cancel on the website (or vice versa), nothing happens. Your subscription lives on the platform where you purchased it. Review your confirmation email or bank statement to identify the correct platform, then cancel there.

Forgetting your login credentials

Web subscriptions require you to sign into your Balance account to access cancellation settings. If you can't remember your password, use the "Forgot Password" option on the login screen. If you don't receive the reset email, check your spam folder and try again from a different browser or device.

Ignoring your confirmation email

After you cancel, you'll receive an email confirmation stating your cancellation is effective and the date your access ends. Keep this email for your records. If you don't receive it within 5 minutes, the cancellation may not have gone through - try again.

Checklist before and after your cancellation

Use this checklist to ensure you've covered every step and won't be surprised by a final charge.

Your consumer rights and protections in singapore

Singapore law ensures you have rights as a subscriber, and understanding them empowers you to challenge unfair practices by Balance or the app platforms.

Consumer protection (Fair trading) act protections

The CPFTA safeguards you against unfair practices, including hidden charges, misleading service descriptions, and refusal to honour cooling-off periods. Under the Act, Balance cannot:

• Charge you without explicit prior consent.
• Hide cancellation procedures or make them intentionally difficult.
• Misrepresent the features or availability of premium content.
• Refuse refunds within your statutory cooling-off period without lawful justification.

Your 7-day cooling-off right for distance contracts

Distance contracts (like subscriptions purchased online) are governed by a mandatory 7-day cancellation and refund right in Singapore. This means if you purchased Balance online and regret it within 7 days, you can request a full refund - regardless of whether you used the service. The service provider must honour this request unless specific exemptions apply (such as if content was fully consumed or downloaded at your request).

Escalating a complaint to CASE

If Balance refuses to refund you after cancellation and you believe your rights have been violated, contact the Consumers Association of Singapore (CASE) for free mediation:

• CASE hotline: 6100 0315 (Monday to Friday, 9am to 6pm)
• CASE website: www.case.org.sg
• Physical address: CASE, 170 Ghim Moh Road, Singapore 279621

File a complaint within 12 months of the incident. CASE will investigate and mediate between you and Balance to recover your money if the complaint is valid.

Getting support from stopee for your cancellation

If you feel stuck or unsure about your Balance cancellation, Stopee is here to help. We've helped thousands of consumers cancel subscriptions, recover overpayments, and understand their rights.

Stopee specialises in subscription management and cancellation advice for apps and services across all platforms. Whether you need step-by-step guidance, help filing a refund request, or support escalating a complaint to CASE, Stopee has the expertise to guide you.

Visit Stopee.com to explore resources on Balance cancellation, refund timelines, and consumer rights specific to Singapore. Our team at Stopee also provides personalised support if you're unsure whether your situation qualifies for a refund or need help documenting a complaint. Stopee empowers you to take control of your subscriptions and reclaim your money.

Summary and next steps

Cancelling Balance is straightforward once you identify your platform and follow the correct steps. Whether you're on iPhone, Android, or the web, you can cancel in under five minutes. Remember to cancel at least 24 hours before your renewal date, verify your cancellation via email, and monitor your payment method to ensure you're not charged again.

If you purchased within the refund window and believe you're eligible, request a refund immediately. Singapore's Consumer Protection Act backs your right to cancel within 7 days, and CASE will support you if Balance refuses. Don't let a forgotten subscription drain your account - take action today.

Contact Balance directly if you have questions about your specific account, or reach out to Stopee for personalised cancellation guidance and consumer rights support.