Manage Borrowell

How to cancel borrowell and protect your credit in singapore

What borrowell is and why you might cancel

Borrowell is a Canadian financial technology company that gives you free credit scores, personalised financial recommendations, and optional paid services like credit-building or rent-reporting features. The platform operates entirely online, so you can access it from Singapore through your mobile app or web browser.

You might decide to cancel because you found a better credit-monitoring tool, you no longer need the paid add-ons, recurring charges surprised you, or you simply want to close an account you are no longer using. Whatever your reason, Stopee has created this guide to walk you through the cancellation process step by step.

How borrowell's services work

Borrowell splits its offering into two tiers. The free tier gives you access to your credit score and general financial tips at no cost. The paid tier adds credit-builder programs or rent-reporting services that charge you on a recurring basis each month or year, depending on your plan.

The critical thing to understand is that your Borrowell account and your paid subscriptions operate on two separate systems. Deleting your account does not automatically cancel your paid subscriptions, and cancelling a subscription does not delete your account. You must handle each separately to stop all charges and close access completely.

Common reasons to cancel borrowell

You might cancel because your credit score has improved enough that you no longer need monitoring, you discovered that Borrowell's rent-reporting feature did not improve your score, or unexpected recurring charges appeared on your billing statement. You might also be migrating to a competitor or simply want to reduce the number of apps and subscriptions you manage.

Your consumer rights when cancelling in singapore

What the consumer protection (Fair trading) act means for you

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services, including digital subscriptions. The law requires Borrowell to provide you with accurate information about pricing, billing frequency, and cancellation terms before you subscribe. Once you sign up, you have the right to cancel within 14 calendar days without giving a reason, provided Borrowell has clearly disclosed this cooling-off period in writing.

However, if you have already used the paid service substantially before cancelling, Borrowell may charge you for the time you consumed. Keep all receipts, confirmation emails, and billing statements as evidence if you ever need to dispute a charge or escalate a complaint.

When you can demand a refund or escalate a complaint

If Borrowell charges you after you cancel, refuses to stop recurring payments, or fails to honor a money-back guarantee they advertised, you have grounds to escalate. First, contact Borrowell support with screenshots of your cancellation request and billing evidence. If they do not respond within 14 days or refuse your claim, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE can mediate disputes and pressure Borrowell to refund you if the law is on your side.

Stopee recommends keeping detailed records throughout the entire process. Write down the date you cancelled, the method you used, and the names of any support staff who helped you. These details become invaluable if you need to prove you acted quickly and in good faith.

How to cancel borrowell in four main steps

Step one: stop your paid subscription first

Before you deactivate or delete your account, you must cancel any active paid subscriptions. This is the most important step, because your Borrowell account closure does not touch your recurring payments. Here is how you do it depending on where you subscribed.

1. If you subscribed through the App Store (iPhone):
   • Open the App Store app on your iPhone.
   • Tap the profile icon in the top right corner.
   • Select Subscriptions.
   • Find Borrowell in the list and tap it.
   • Tap Cancel Subscription and confirm your choice.
   • Take a screenshot of the cancellation confirmation for your records.
2. If you subscribed through Google Play (Android):
   • Open Google Play on your Android phone.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions, then Subscriptions.
   • Tap Borrowell and then Cancel subscription.
   • Confirm the cancellation and screenshot the final screen.
3. If you subscribed directly via credit card or debit card:
   • Log in to your Borrowell account on the web browser.
   • Navigate to Account Settings or Billing.
   • Locate your active subscription and click Cancel or Remove.
   • Follow the on-screen prompts to confirm cancellation.
   • Save the confirmation email Borrowell sends you.
4. Contact Borrowell support if you cannot find your subscription:
   • Visit Borrowell's support contact page (their website will have an email or chat option).
   • Explain that you want to cancel your paid subscription immediately.
   • Provide your account email and the type of subscription you want to cancel.
   • Ask support to confirm cancellation in writing via email.
   • Request that they verify no future charges will occur at your next billing date.

Pro tip: Do not skip this step even if you plan to delete your account. Paid subscriptions survive account deletion, and you could face unexpected charges weeks or months later.

Step two: deactivate or delete your account

Once your subscriptions are cancelled, you can deactivate (pause) or delete (permanently remove) your Borrowell account. Deactivation stops credit-monitoring notifications but keeps your data on Borrowell's servers. Deletion permanently removes your profile and historical data.

1. Via mobile app (iOS or Android):
   • Open the Borrowell app.
   • Tap the menu icon (three horizontal lines) or your account name at the bottom or top of the screen.
   • Select Account Settings or Profile Settings.
   • Look for Manage Account or Account Preferences.
   • Choose Deactivate Account or Delete Account.
   • Enter your password to confirm and follow any additional prompts.
   • Save any confirmation message or notification you receive.
2. Via web browser:
   • Log in to your Borrowell account at borrowell.com.
   • Click your account name or profile icon in the top right corner.
   • Select Profile or Account Settings.
   • Find Manage Your Account or similar option.
   • Click Deactivate or Delete Account.
   • Confirm your password and follow any security checks.
   • You will receive a confirmation email from Borrowell; save this email.
3. If you cannot find the deactivation option:
   • Email Borrowell support and ask them to deactivate or delete your account.
   • Provide your full name, email address associated with the account, and a brief reason.
   • Ask them to send you a confirmation that your account has been removed from their systems.

Warning: Deletion is permanent. You cannot recover your account history, credit score records, or past recommendations after you delete your account. If you think you might return to Borrowell in the future, choose deactivation instead.

Step three: confirm your subscriptions have stopped

Three to five business days after you cancel, check your original subscription source to verify that no new charges are pending.

1. Check your App Store or Google Play account:
   • Return to your subscriptions list and confirm Borrowell no longer appears or is marked as Cancelled.
   • Look for a note saying No upcoming renewal or similar language.
2. Check your credit card or bank statement:
   • Log in to your bank's app or website.
   • Search for any Borrowell charges in the last 30 days and upcoming.
   • If a charge appears after your cancellation date, take a screenshot and contact Borrowell immediately.
3. Keep watch for 60 days:
   • Monitor your bank account for at least two billing cycles after cancellation.
   • If an unauthorised charge appears, report it to your bank within 30 days.

Pro tip: Set a phone reminder for 35 days after you cancel. This gives you time to act quickly if a final charge sneaks through before your next billing date.

Step four: request written confirmation from borrowell

For extra protection, especially if you subscribed directly through Borrowell rather than an app store, contact their support team and ask for written confirmation that your account and subscriptions are fully cancelled.

1. Email Borrowell support with the subject line: "Request for Cancellation Confirmation".
2. Include your full name, email address, account email, and the date you initiated cancellation.
3. Ask them to confirm that your account is deactivated or deleted and that all recurring payments have been stopped.
4. Request that they reply to your email with a detailed summary for your records.
5. Save this email in a folder dedicated to your cancellation evidence.

What happens after you cancel borrowell

Immediate changes to your account and access

Once you deactivate your account, you will no longer receive credit-monitoring notifications, financial recommendations, or other communications from Borrowell. You may still be able to log in to retrieve historical data, depending on Borrowell's deactivation settings. If you delete your account, you lose all access immediately, and your profile disappears from the service.

You will not receive refunds for unused portions of a billing period unless you cancel within Borrowell's 14-day cooling-off window or qualify for their specific Money-Back Guarantee.

Your credit score and financial records

Cancelling Borrowell does not affect your actual credit score with credit bureaus. Your credit profile remains intact and is held by official credit agencies, not by Borrowell. Borrowell only displays your score to you; they do not control it. You can access your credit report for free through other services or directly from credit bureaus if you wish to continue monitoring.

Billing and recurring charges

After you cancel your subscription, no further charges should appear on your account. However, if Borrowell has a pending charge scheduled before your cancellation takes effect (usually within 24 to 48 hours), that charge may still process. Contact Borrowell support if this happens and request an immediate refund, citing the Consumer Protection (Fair Trading) Act if needed.

Will you get a refund when you cancel

Borrowell's standard refund policy

Borrowell does not automatically offer refunds for paid subscriptions you cancel mid-cycle. Refunds are considered on a case-by-case basis and are not guaranteed. Your best chance at a refund depends on when you cancel and whether you qualify for any special program.

Stopee strongly recommends contacting Borrowell within 14 days of your purchase if you want to request a refund. Many companies in Singapore honor the 14-day cooling-off period even if their public terms are vague, especially if you push back firmly and reference consumer protection law.

The Money-Back guarantee for rent-reporting

Borrowell advertises a Money-Back Guarantee for their rent-reporting service with very specific conditions. You qualify only if all of the following are true:

• You reported at least 12 of your last 24 months of rent payments through Borrowell.
• You did not improve your credit score by at least 20 points within six months of enrollment.
• You submit your claim within 60 days of the updated credit report showing no improvement.

If you meet these conditions, submit your claim with proof of rent payments and your credit report screenshots. Borrowell may take up to 60 days to validate your claim and process a refund if you qualify. This is not a guarantee to everyone; it is a conditional offer that Borrowell assesses individually.

How to request a refund if you think you are owed one

1. Gather all evidence: your subscription receipt, billing statement, cancellation confirmation, and proof of any qualifying condition (like the rent-reporting scenario above).
2. Write a brief, professional email to Borrowell support explaining why you deserve a refund.
3. Reference the 14-day cooling-off period under Singapore's Consumer Protection (Fair Trading) Act if you cancelled within that window.
4. Include all supporting documents and ask for a response within 14 days.
5. If Borrowell refuses or ignores you, file a complaint with CASE (case.org.sg) and provide them with your email thread and evidence.

Pro tip: Always ask Borrowell for a refund in writing via email, not chat or phone. Email creates a permanent record that helps if you need to escalate to CASE.

Pricing and plan details for borrowell in singapore

Borrowell does not publish a dedicated Singapore pricing page, and their paid plans vary based on the app store and your subscription method. The safest approach is to check your current charges directly in your subscription settings rather than relying on third-party estimates.

To find your exact price and billing frequency, open your Borrowell app, navigate to your account settings, and look for Subscriptions or Billing. You can also check your App Store or Google Play subscription page for the exact amount you are charged and the renewal date.

Common mistakes people make when cancelling borrowell

We know cancelling a service can feel frustrating, especially if unexpected charges have caught you off guard. Here are the slip-ups that leave people stuck with continued billing.

Mistake one: deleting the app instead of cancelling the subscription

Deleting the Borrowell app from your phone does nothing to your subscriptions. The paid subscription continues in the background, and your credit card is still charged. You must cancel the subscription through your app store or Borrowell's settings before you delete the app.

Mistake two: closing your account without cancelling paid subscriptions first

This is the biggest trap. You can deactivate or delete your Borrowell account, but any active paid subscriptions remain active and continue to charge you. The two systems are separate, and Borrowell will not automatically cancel subscriptions when you close your account. Always cancel subscriptions first, then close your account.

Mistake three: not checking your billing source after cancellation

You cancel on Borrowell's app, but you do not verify that the subscription is gone from your App Store or Google Play. Days later, you are charged again because the cancellation did not sync properly. Always check your subscription settings 3 to 5 days after cancelling to confirm the status.

Mistake four: ignoring the confirmation email

Borrowell or your app store will send you a cancellation confirmation email. Many people delete this email immediately, but you need it for evidence if a charge disputes arises. Save every confirmation email in a dedicated folder.

Mistake five: not requesting written confirmation from borrowell support

If you cancel through your app store, Borrowell may not know you cancelled. They see the subscription as active in their system. Six months later, they may reactivate it or dispute a refund claim, saying you never cancelled. Always ask Borrowell support to confirm your cancellation in writing via email.

A step-by-step checklist for cancelling borrowell

Use this checklist to ensure you do not miss any critical step on your way to a clean cancellation.

Borrowell cancellation contact information and address

How to reach borrowell support

Borrowell is headquartered in Canada and does not have a physical office in Singapore. You will contact them via email or their online support form.

Visit Borrowell's official website and look for a Contact Us or Support page. You can typically submit a support request through their app or web portal, and their team responds within 2 to 5 business days.

Borrowell's official mailing address (head office)

Borrowell Inc., 111 Peter Street, Suite 600, Toronto, Ontario M5V 3N1, Canada

If you choose to mail a cancellation request to this address, include your full name, email address associated with your account, a clear statement that you are cancelling your subscription and account, and a request for written confirmation. Send it via registered mail so you have proof of delivery.

Privacy and data deletion requests

If you want Borrowell to delete your personal data separately from your account deletion, contact their Privacy Office:

Privacy Office, Borrowell Inc., 111 Peter Street, Suite 600, Toronto, Ontario M5V 3N1, Canada

You can also submit a data deletion request through Borrowell's Privacy Centre on their website. Under Singapore law, Borrowell should process your request within 30 days of receipt.

Your path to cancelling borrowell with confidence

Cancelling Borrowell in Singapore is straightforward once you understand that subscriptions and accounts are separate entities. The most important step is cancelling your paid subscription before you delete your account, then verifying 3 to 5 days later that no future charges are scheduled. Keep all confirmation emails and screenshots, request written confirmation from Borrowell support, and monitor your bank account for two billing cycles after cancellation to catch any slip-ups.

If Borrowell charges you after you cancel or refuses to stop recurring payments, reference the Consumer Protection (Fair Trading) Act in your complaint and escalate to CASE if the company does not respond within 14 days. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by staying organised and persistent. Follow the step-by-step process outlined above, and you will close your Borrowell account cleanly and protect yourself from surprise charges. Stopee is here to empower you at every stage of the cancellation journey.