Manage Endowus

How to cancel endowus and understand your rights as a singapore investor

What is endowus and why you might want to cancel

Endowus is a digital wealth management platform built for Singapore investors who want to grow their cash, CPF, and SRS balances through diversified investment portfolios. The platform combines robo-advisory services with human-backed portfolio management under an all-in Access Fee model, meaning you pay one annual fee that covers advice, rebalancing, platform access, and brokerage-separate from the fund-level expenses embedded in each fund's Net Asset Value (NAV).

Your reasons for cancelling Endowus might be straightforward: you want to move your investments elsewhere, you've found a lower-cost alternative, you prefer to manage your portfolio independently, or you simply wish to pause active investing. Whatever your reason, Stopee understands that cancelling a wealth management platform can feel complicated, especially when CPF and SRS accounts are involved. This guide walks you through every step, arm you with your consumer rights, and help you avoid costly mistakes.

When cancellation makes sense

You should consider cancelling if your portfolio has grown to a size where Endowus's tiered fees no longer align with your cost expectations, or if you discover a competing platform with lower charges for your investment amount. You might also cancel if Endowus's advisory approach no longer matches your financial goals, or if you want to consolidate multiple investment platforms into one.

The difference between stopping contributions, switching plans, and full cancellation

Before you start the cancellation process, clarify what action you actually need. Stopping contributions means you halt new deposits but keep your existing portfolio intact and under active management. Switching plans lets you move between Endowus's different fee tiers (for example, from Cash Smart to a CPF-focused strategy) without closing your account entirely. Full cancellation closes your account, stops all advisory services, and requires you to withdraw or transfer your investments elsewhere. Each pathway has different timelines and operational requirements, so identifying your goal first saves you time and frustration.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) grants you baseline protections when dealing with any service provider, including wealth management platforms like Endowus. Understanding these rights empowers you to push back if Endowus resists your cancellation or imposes unreasonable barriers.

What the CPFTA protects you against

Under the CPFTA, you have the right to cancel a service contract within a reasonable period if the contract terms are unfair or if the service provider engages in misleading or aggressive conduct. Endowus cannot lock you into a contract indefinitely, charge hidden fees, or refuse to process your cancellation request without a valid legal reason. If Endowus delays your cancellation, refuses to release your funds, or charges unexpected fees after you've requested to cancel, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI).

Stopee recommends you document every interaction with Endowus-screenshots of emails, in-app messages, and support chat logs-because these records become your evidence if you need to file a formal complaint with a regulator.

CPF and SRS withdrawal rules you must follow

Cancelling Endowus does not automatically release your CPF or SRS funds. The Central Provident Fund (CPF) and Supplementary Retirement Scheme (SRS) are governed by separate regulations managed by the CPF Board and the Inland Revenue Authority of Singapore (IRAS) respectively. When you cancel Endowus, you must follow the withdrawal or transfer rules set by these authorities, not Endowus alone. For CPF, you can typically transfer your invested balance to another approved fund manager or withdraw it under the rules applicable to your account type (Ordinary Account, Special Account, or Medisave Account). For SRS, withdrawal rules are stricter and usually tied to retirement age or specific life events; early withdrawal triggers tax penalties. Stopee advises you to contact the CPF Board or IRAS directly if you're unsure whether your cancellation plan aligns with current withdrawal regulations.

How to cancel endowus step by step

Follow this process to initiate cancellation with minimal delay and maximum clarity. Each step is designed to create a clear audit trail so you can verify Endowus has processed your request.

The cancellation procedure

1. Log in to the Endowus mobile app or web portal using your registered email and password.
   • If you've forgotten your password, use the "Forgot Password" link and reset it before proceeding.
   • Ensure you're logging in from a secure device and network to protect your account details.
2. Navigate to your account settings or profile menu, typically found in the top-right corner of the app or portal.
   • Look for tabs labelled "Settings," "Account," "Preferences," or "Profile."
   • Some platforms hide cancellation options under "Account Management" or "Subscription."
3. Search for an option to "Stop Contributions," "Pause Investments," or "Close Account."
   • If you see multiple options, select the one that matches your goal (for example, if you want full cancellation, choose "Close Account" rather than "Stop Contributions").
   • Warning: Do not click any option without reading the associated confirmation message, which often outlines what happens next.
4. If no self-service cancellation option appears in the app, contact Endowus support directly via the in-app messaging feature or email.
   • Look for a "Help," "Support," or "Contact Us" button within the app.
   • In your message, state clearly: "I request to cancel my Endowus account effective [date]. Please provide me with cancellation steps and confirm the timeline for fund settlement."
   • Request written confirmation of your cancellation request in your email inbox, not just via in-app chat.
5. If you hold CPF or SRS investments, inform Endowus support that you need guidance on transferring or withdrawing these funds in compliance with CPF Board or IRAS rules.
   • Endowus will provide you with specific forms or transfer instructions for each account type.
   • Some CPF transfers may require a 5-10 business day processing window, so plan accordingly.
   • Pro tip: Ask Endowus to send you a CPF/SRS settlement checklist so you don't miss any compliance step.
6. Confirm the timeline for your cancellation, including when your account will close, when your funds will be available, and whether Endowus will charge a final Access Fee for the partial month.
   • Most platforms charge fees pro-rata (proportional to the days you used the service in that month), but always verify.
   • Request written confirmation of the exact settlement date so you know when to expect your funds.
7. Keep records of your cancellation request, including the date you submitted it, Endowus's response, and all correspondence.
   • Screenshot every email confirmation or in-app message.
   • Save these files to a cloud service or local backup so they're retrievable if you need to dispute a charge later.

Getting support if self-service cancellation fails

If Endowus's app does not show a cancellation option or if support delays responding to your request, escalate within the platform. Call Endowus's customer service hotline (if available) and reference your earlier email or in-app message. Stay polite but firm: "I submitted a cancellation request on [date]. I have not received confirmation. I need written confirmation of the cancellation effective [date] and the timeline for fund settlement." Document the name and date of the support agent you speak to, because this becomes part of your complaint record if you later need to involve CASE or the Ministry of Trade and Industry.

What happens to your account after cancellation

Cancelling Endowus does not instantly erase your account or freeze your funds. Understanding the post-cancellation timeline protects you from unexpected charges and ensures a clean break.

Account access and portfolio status

Once your cancellation is processed, Endowus typically disables your ability to place new trades or request portfolio rebalancing. However, you usually retain read-only access to your account statements, transaction history, and fund valuations for several months (often 6-12 months) after closure. This read-only access helps you cross-check historical data and confirm fund transfers. If Endowus deletes your account entirely and you later discover a billing error or discrepancy, you'll have no way to retrieve evidence, so take screenshots of your final statements before access expires.

Recurring contributions and automated actions stop immediately

Any standing instructions you set up-such as monthly contributions, automatic rebalancing schedules, or dividend reinvestment-will cease once your cancellation is processed. Stopee advises you to verify this independently by checking your bank or CPF account to confirm no further debits from Endowus appear after your cancellation date. If an unexpected charge posts after your confirmed cancellation date, contact Endowus immediately and file a dispute with your bank or CPF Board if Endowus refuses to refund it.

Fund transfer and settlement timelines

If you've requested to transfer your portfolio to another fund manager (rather than redeeming and withdrawing cash), the transfer typically takes 5-10 business days for Cash investments and 10-15 business days for CPF or SRS transfers due to regulatory approval steps. During this window, your funds remain invested in Endowus's portfolio but are no longer under active management. Once the transfer settles at your new provider, Endowus's custody ends and you take full control via your new platform.

Refunds and fee adjustments when you cancel

Endowus's refund policy depends on the timing of your cancellation and the nature of fees already charged. Stopee breaks down exactly what you can expect to recover and where disputes often arise.

How endowus charges its access fee

Endowus charges its all-in Access Fee on an annual basis, calculated as a percentage of your Assets Under Advice (AUA). For example, if you hold S$300,000 in cash investments, Endowus charges 0.50% per annum (S$1,500 per year) under its tiered pricing structure. This fee covers advisory services, portfolio rebalancing, platform access, and brokerage-everything except fund-level Total Expense Ratios (TERs), which are embedded in each fund's NAV and deducted automatically by the fund manager, not by Endowus.

What fees are refundable

If you cancel mid-month or mid-year, Endowus typically refunds the unearned portion of your Access Fee on a pro-rata basis. For example, if you pay an annual fee of S$1,500 in January and cancel in July (after 6 months), Endowus should refund approximately S$750 (covering the unearned 6 months). However, this depends on Endowus's specific terms. Warning: Not all platforms automatically calculate and issue pro-rata refunds; you may need to request the refund explicitly and follow up if it doesn't appear within 5-10 business days of cancellation.

Fund-level fees (TERs) are never refunded by Endowus because they belong to the fund manager, not Endowus. If a fund you held charges 0.75% p.a. in management fees, that cost is sunk and cannot be recovered; it was paid to the fund manager, not Endowus.

Billing errors and dispute resolution

If you notice Endowus charged you twice in the same month, charged a higher fee than your AUA justified, or continued charging after your cancellation date, contact Endowus support immediately with evidence (screenshots of your AUA and the charge date). Request a credit to your account within 5-7 business days. If Endowus refuses or delays, file a formal dispute with CASE, which can pressure the company to investigate and refund erroneous charges. Stopee's records show that companies respond faster to CASE complaints than to individual customer requests, so don't hesitate to escalate if Endowus stalls.

Endowus pricing and plan comparison

Understanding Endowus's tiered fee structure helps you predict your annual cost before cancelling and compare it against competitors. Below is a breakdown of Endowus's Access Fees as of the latest available information.

Access fee schedule for all investment types

Key pricing notes

Endowus's Cash Smart product changed its fee from 0.05% to 0.15% effective 1 May 2024, so if you're evaluating Endowus against an older quote, the actual fee may be higher. Endowus also rebates any trailer fees it receives from fund managers, meaning you're not paying double commissions. Fund-level TERs (typically 0.20% - 1.00% depending on the fund) are additional and apply regardless of whether you stay with Endowus or switch providers, so these are sunk costs, not avoidable through cancellation.

Common cancellation mistakes and how to avoid them

Cancelling a wealth management account feels overwhelming because your money is at stake, and one misstep can delay your funds or trigger unwanted charges. Here are the pitfalls Stopee sees most often, and how you sidestep each one.

Mistake 1: not confirming which funds you hold before initiating cancellation

If you don't know whether your portfolio includes CPF, SRS, or Cash investments (or a mix), you might request the wrong cancellation pathway and end up confused about withdrawal rules. Before you contact Endowus, log in and screenshot your current holdings, showing the fund names, amounts, and account type for each. This clarity accelerates your cancellation because you can tell support exactly what you need: "I hold S$150,000 in CPF-invested funds and S$50,000 in Cash. I want to transfer both to [new provider]." Vague requests like "I want to cancel everything" trigger follow-up questions and delay.

Mistake 2: assuming your funds will automatically transfer to your nominated bank account

Cancelling Endowus does not automatically move your money anywhere. You must explicitly request a withdrawal or transfer. If you do nothing after your account closes, your funds sit in Endowus's holding custody indefinitely (though they remain invested). Contact Endowus before cancellation and ask: "Once my account closes, where will my funds go? Do I need to provide a bank account, or will they transfer automatically?" If Endowus says you need to nominate a bank account, do it in writing before your cancellation date so there's no ambiguity.

Mistake 3: not accounting for CPF board or IRAS processing time

If you're transferring CPF or SRS funds to a new provider, the transfer doesn't happen overnight. The CPF Board typically takes 5-10 business days to approve and process a transfer, and IRAS requires similar timelines for SRS transfers. If you're in a hurry to move to a competitor, initiate your Endowus cancellation at least 4 weeks before you need your funds available at the new provider. This buffer prevents you from paying Endowus an extra month of fees because the transfer delayed.

Mistake 4: ignoring pro-rata fee refunds

Endowus may not automatically refund unearned fees when you cancel mid-cycle. If your annual fee was charged on 1 January and you cancel on 30 June, you've used 6 months of service but prepaid 12 months. Endowus owes you a refund for the remaining 6 months. However, you may need to request this refund explicitly, and it might take 10-15 business days to process. Budget time for this refund and verify it appears in your nominated bank account before you close out your payment relationship with Endowus.

Mistake 5: not keeping cancellation confirmation records

If Endowus later claims you never cancelled or charges you again after your cancellation date, you need proof that you requested cancellation and when. Email confirmations, in-app message screenshots, and transaction records are your evidence. Save these locally or on cloud storage immediately after each interaction, because Endowus may delete your account records 6-12 months after closure, and in-app messages might disappear. Pro tip: Forward every cancellation-related email to your personal email account (not just your registered Endowus email) so you have a copy outside Endowus's system.

Your cancellation checklist

Use this checklist to track your cancellation progress and ensure you don't miss any critical step. Stopee recommends printing this or saving it to your phone so you can reference it during your cancellation.

• Step 1: Log into Endowus app or web portal and note your current holdings (fund names, amounts, account types).
• Step 2: Screenshot your current portfolio and account settings for your records.
• Step 3: Identify your cancellation goal: stop contributions, switch plans, or full account closure.
• Step 4: If full closure, search the app for a self-service cancellation option in account settings.
• Step 5: If no self-service option, contact Endowus support via in-app messaging or email, stating your cancellation request and desired effective date.
• Step 6: Request written confirmation of your cancellation request in email (not just in-app chat).
• Step 7: For CPF or SRS funds, ask Endowus for the transfer or withdrawal form and timeline compliance.
• Step 8: Confirm the pro-rata fee refund amount (if applicable) and the timeline for refund processing.
• Step 9: Provide Endowus with your nominated bank account for fund withdrawal or transfer.
• Step 10: Wait for settlement (5-15 business days depending on fund type).
• Step 11: Verify funds appear in your nominated bank account or new investment platform.
• Step 12: Verify no unexpected charges from Endowus post-settlement.
• Step 13: Archive all cancellation confirmation emails and screenshots for your records (keep for 1 year minimum).

What to do if endowus refuses to cancel or delays your request

Occasionally, companies push back on cancellation requests, claim they didn't receive them, or stall for weeks. You have legal remedies if this happens. Stopee empowers you to escalate effectively.

Escalation pathway

First, send a formal written request to Endowus via registered email or courier, stating: "I formally request cancellation of my Endowus account effective [date]. I expect written confirmation and fund settlement within 10 business days. If I do not receive confirmation by [date], I will escalate this matter to CASE and the Ministry of Trade and Industry." Companies respond faster to formal written notices than to casual emails or chat messages. Keep a copy for your records.

If Endowus still does not respond within 10 business days, contact the Consumers Association of Singapore (CASE) at case.org.sg. File a formal complaint, attaching screenshots of your cancellation requests, support responses (or lack thereof), and any charges incurred after your cancellation date. CASE can mediate between you and Endowus and, if necessary, refer your case to the Ministry of Trade and Industry (MTI) for investigation under the Consumer Protection (Fair Trading) Act. Most companies resolve complaints within 2-4 weeks once CASE becomes involved because regulatory scrutiny carries reputational and legal consequences.

If funds are held after cancellation

If Endowus closes your account but does not transfer or release your funds within 15 business days, and the delay is not due to CPF Board or IRAS processing, this may constitute a breach of your consumer rights. Document the delay in writing to Endowus, requesting immediate release of funds. If Endowus does not comply within 5 business days, escalate to CASE with evidence. You may also contact your bank or nominated fund transfer provider to check whether the transfer was initiated from Endowus's side; sometimes delays are communication breakdowns rather than Endowus actively holding funds.

Endowus contact and address information

If you need to contact Endowus to initiate or escalate your cancellation, use the following details. Stopee recommends always requesting written confirmation to create an audit trail for your records.

Primary contact channels

In-app support: Open the Endowus app or web portal, navigate to the Help or Support menu, and use the in-app messaging feature to contact support. Request that support copy your email address on all responses so you have a permanent record outside the app.

Email support: Contact Endowus directly at their official support email. Check the Endowus website (endowus.com) for the most current email address or use the in-app "Contact Us" link to obtain the correct support email.

Registered office address: Endowus Singapore Pte. Ltd. is registered and operates in Singapore. For formal written notices regarding cancellation disputes, you may send correspondence to Endowus's registered office address listed on the Accounting and Corporate Regulatory Authority (ACRA) registry or on the Endowus website.

Regulatory enquiries: If you need to file a complaint or verify Endowus's regulatory status, contact the Monetary Authority of Singapore (MAS) at www.mas.gov.sg. Endowus operates under MAS licensing, so the authority can investigate compliance concerns.

Final summary and next steps

Cancelling Endowus involves three core phases: confirming your cancellation goal, submitting a clear request with written confirmation, and tracking fund settlement until your money reaches your nominated account or new provider. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you from hidden fees, misleading conduct, and unreasonable delays, so don't hesitate to invoke these rights if Endowus resists your cancellation.

Pro-rata fee refunds are usually available if you cancel mid-cycle, but you must request them explicitly. CPF and SRS transfers take longer than Cash transfers due to regulatory approval, so plan accordingly if you're moving those balances. Keep documentary evidence of every cancellation interaction-screenshots, emails, confirmation messages-because these records become your leverage if a dispute arises after closure.

Stopee has helped thousands of consumers cancel subscriptions and investment accounts across Singapore by providing clear, step-by-step guidance and consumer law context. If Endowus's cancellation process feels opaque or the company resists your request, escalate to CASE or the Ministry of Trade and Industry using the procedures outlined in this guide. Your right to cancel is not negotiable-it's embedded in Singapore consumer law, and Stopee empowers you to exercise it confidently.