Manage Genius

How to cancel genius and reclaim control of your finances

What genius is and why you might want to cancel

Genius is a subscription-based financial platform by Albert that helps you track stocks, manage your portfolio and get AI-powered investment insights. The service operates through mobile apps and web access, with free features available to all users and paid Pro tiers unlocking advanced tools like portfolio tracking, charts and personalised recommendations.

You might subscribe to Genius if you're building investment knowledge or monitoring your holdings actively. However, if you've found the service doesn't align with your financial goals, the fees aren't delivering value or you've discovered better alternatives, cancelling is straightforward once you know the right steps.

At Stopee, we understand that subscription services sometimes stop fitting your life. Our role is to guide you through cancellation with clarity and confidence, ensuring you avoid hidden charges and reclaim your money where possible.

Understanding genius pro plans

Genius offers several subscription tiers across monthly, quarterly and annual periods. Each plan grants access to Pro features, with pricing varying by commitment length. Your choice of plan affects how long your current billing cycle runs and when cancellation takes effect.

Most users subscribe through the App Store (iOS) or Google Play (Android), though web-based subscriptions are also available. The platform where you subscribed determines which cancellation method you'll use.

Your cancellation rights under singapore law

As a consumer purchasing digital services in Singapore, you're protected by the Consumer Protection (Fair Trading) Act. This law gives you specific rights, particularly if Genius has misrepresented its service, failed to deliver promised features or made cancellation deliberately difficult.

Consumer protection (Fair trading) act protections

Under Singapore law, you have the right to cancel services where unfair contract terms exist or where representations made during marketing don't match what you actually receive. If Genius made claims about Pro features that aren't accurate, or if the service is fundamentally broken, you may have grounds to demand a refund beyond the platform's standard policies.

The Ministry of Trade and Industry (MTI) oversees fair trading complaints. If Genius refuses to acknowledge your cancellation or blocks access unfairly after you've paid, you can escalate your case to them. This is a powerful lever that often prompts quick resolution.

Cancellation vs. refunds under law

Cancellation stops future charges immediately. Refunds for amounts already paid are separate and depend on whether Genius breached its contract terms or if the platform's own policies allow it. Consumer law typically requires refunds if the service was never fit for purpose or was misrepresented.

How to cancel genius via app store (iOS)

If you subscribed through Apple's App Store, you manage your subscription directly in your iPhone or iPad settings. This is the cleanest cancellation path for iOS users and takes fewer than three minutes.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Genius itself; you must use the App Store app.
2. Tap your profile icon in the top right corner.
   • This is the circular avatar or account button; it opens your account menu.
3. Select Subscriptions from the menu.
   • You'll see all active subscriptions tied to your Apple ID.
4. Find and tap Genius or Genius: Stock Market Tracker in the list.
   • If you see multiple entries (e.g., Stock Genius Pro and Genius Pro), you may have subscribed to both; cancel each one separately.
5. Tap Cancel Subscription.
   • Apple will show you the end date of your current billing period and ask you to confirm.
6. Confirm the cancellation in the popup that appears.
   • You'll receive an email confirmation from Apple shortly after.

Pro tip: After cancellation, your Pro access remains active until the last day of your current paid period. You won't be charged again after that date.

How to cancel genius via google play (Android)

Android users manage subscriptions through the Google Play app or online. The steps are slightly different from Apple but equally straightforward.

1. Open the Google Play app on your Android device or visit play.google.com in your browser.
   • If using the app, ensure you're signed into the Google account linked to your subscription.
2. Tap your profile icon (top right corner).
   • On the web, look for your account avatar in the upper right.
3. Select Payments and subscriptions or Manage subscriptions.
   • This opens your subscription dashboard.
4. Tap Subscriptions.
   • You'll see all active subscriptions linked to your account.
5. Find and tap Genius or whichever Genius plan you're subscribed to.
   • Check carefully; you might have multiple Genius subscriptions active simultaneously.
6. Tap Cancel subscription.
   • Google will show you when your current billing cycle ends and ask for confirmation.
7. Confirm your cancellation.
   • You'll receive a confirmation email from Google Play within a few minutes.

Pro tip: If you subscribed via a promotional offer that included a free trial period, cancelling before the trial ends prevents any charge. Check your confirmation email to confirm your trial expiration date.

How to cancel genius via web subscription

If you subscribed directly through Genius's web platform or a checkout link (rather than through app stores), you'll need to contact Genius support or manage cancellation through your account dashboard.

Check your account first

Log into your Genius account at the official app or web portal. Look for a Subscriptions, Billing or Account Settings section. Many services include a self-serve cancellation button here.

Contact genius support if no self-serve option exists

Genius does not publish a direct cancellation form on its public website. If you cannot find a cancellation button in your account, you must reach out to Genius support directly.

1. Gather your account details: your registered email, phone number and subscription plan name.
   • Have your most recent invoice or confirmation email ready.
2. Contact Genius support through the app or their official channel.
   • Look for a Help, Support or Contact Us option within the Genius app.
3. Clearly state: "I want to cancel my subscription immediately and prevent all future charges."
   • Include your account email and the exact subscription plan name.
4. Request written confirmation of your cancellation.
   • This is your proof if disputes arise later.

Warning: If Genius support doesn't respond within 5 business days or refuses to cancel without justification, escalate to the MTI (Ministry of Trade and Industry) or file a complaint with a relevant consumer authority. Stopee recommends keeping all email correspondence as evidence of your cancellation request.

Genius pricing and plan comparison

Understanding your plan helps you decide if cancellation makes sense or if downgrading to a cheaper tier is better. Below is the current pricing for Genius subscriptions in Singapore.

If you're locked into an annual plan and want to cancel, note that annual subscriptions generate the most friction because they involve larger upfront payments. Your refund eligibility depends on how long you've used the service and the grounds for cancellation.

What happens after you cancel genius

Cancellation takes effect at the end of your current billing period, not immediately. Understanding the timeline helps you prepare and avoid unexpected charges.

Access during and after your final billing cycle

Once you cancel through the App Store, Google Play or Genius support, your Pro access remains active until the last day of the period you've already paid for. After that date, you lose access to Pro features, but your free account (if one exists) may remain accessible.

If you cancelled on the 15th of a month and your billing cycle runs through the 30th, you retain full Pro access until the 30th. No partial refund is issued for unused days in that final cycle.

How to confirm your cancellation

Check your email for a confirmation message from the platform (App Store, Google Play) or Genius support. This email should state your cancellation date and when your access ends. If you don't receive confirmation within 48 hours, follow up directly with Genius support.

Pro tip: Screenshot or forward your confirmation email to yourself or keep it in a dedicated folder. If Genius tries to charge you after cancellation, this proof protects you when disputing the charge with your bank or the payment platform.

Refund eligibility and how to request one

Genius does not publish a public refund policy on its website, which creates ambiguity. However, refunds are possible under certain circumstances, and your platform matters.

Refunds through app store and google play

Apple and Google have their own refund windows. If you subscribed via the App Store, Apple typically allows refunds within 14 days of purchase. Google Play offers similar protections but with slightly different timeframes.

1. Open the App Store or Google Play where you made the purchase.
   • For App Store: go to Settings > [Your Name] > Media & Purchases > Purchase History.
   • For Google Play: go to your Purchases or Order History.
2. Find the Genius subscription charge.
   • Tap or click on it to see the transaction details.
3. Select Report a problem or Request refund.
   • Choose your reason: service not as described, accidental purchase, or service didn't work.
4. Submit your request with a brief explanation.
   • Keep it factual and specific; vague complaints are rejected faster.
5. Wait for the platform's decision within 5-10 business days.
   • You'll receive an email confirming approval or denial.

Refunds for service failures or misrepresentation

Under the Consumer Protection (Fair Trading) Act, you may be entitled to a refund if Genius failed to deliver promised features, the service was broken during your billing period or marketing claims were misleading. This is separate from the platform's standard refund window.

If Genius promised features that don't work or are missing, document the failure with screenshots. Contact Genius support and clearly state that you believe the service breaches fair trading obligations. If they refuse, file a complaint with the MTI with your evidence attached.

Warning: Stopee advises against accepting vague "we'll look into it" responses. Request a written decision on your refund claim within 14 days. If Genius won't commit to a timeline, escalate immediately.

Common mistakes when cancelling genius

Cancelling a subscription sounds simple, but small errors can trap you in unwanted renewals or complicate refund requests. You deserve a clean, final exit.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Genius app from your phone does not cancel your subscription. The subscription persists independently at the platform level (App Store or Google Play) and continues to charge you monthly or annually. You must explicitly cancel the subscription through the app store or support, not just delete the app.

Mistake 2: not checking for multiple active subscriptions

You may have subscribed to both Genius Pro and Stock Genius Pro simultaneously, or renewed multiple times without realising. When you cancel, check your subscription list carefully and cancel each one individually. Stopee has seen users miss secondary subscriptions and overpay for months.

Mistake 3: assuming free trials don't renew to paid

Many free trial subscriptions automatically convert to paid plans on the final day of the trial. If you don't cancel before the trial ends, you're charged the full subscription fee. Set a phone reminder 5-7 days before your trial ends to cancel if you decide not to continue.

Mistake 4: not requesting written confirmation

An email confirmation from the app store is enough, but if you contact Genius support verbally or via in-app chat, request a follow-up email summary. Verbal confirmations create no paper trail and leave you vulnerable to accidental recharges. Always ask support to send you a confirmation email stating your subscription is cancelled and the effective date.

Mistake 5: ignoring refund deadlines

Both the App Store and Google Play have strict refund windows (usually 14 days). If you wait 30 days to request a refund after subscription, the platform will reject it automatically. File refund requests immediately after you cancel if you believe you deserve a refund, particularly for annual plans.

Checklist for a smooth genius cancellation

Use this step-by-step checklist to ensure nothing falls through the cracks.

1. Identify which platform you subscribed through (App Store, Google Play or web).
   • Check your bank or credit card statement; it will show "Apple", "Google" or "Genius" as the merchant.
2. Log into that platform and navigate to your subscriptions section.
   • Confirm how many active Genius subscriptions you have.
3. Note your current billing end date and plan type.
   • You'll retain access until this date.
4. Follow the cancellation steps for your specific platform (App Store, Google Play or web support).
   • Don't skip steps or use shortcuts; each method requires a specific sequence.
5. Take a screenshot of your cancellation confirmation.
   • Save it to a dedicated folder with the date noted.
6. Wait 48 hours, then check your email for a platform confirmation.
   • If none arrives, contact support immediately.
7. If refundable, submit a refund request within the platform's window (typically 14 days).
   • Provide a clear reason tied to fair trading principles if applicable.
8. On the first day after your billing cycle ends, verify Pro access is gone.
   • This confirms cancellation was processed correctly.
9. Retain all confirmation emails and screenshots for 12 months.
   • If Genius charges you again, you'll have proof of cancellation.

If genius refuses to cancel or charges you after cancellation

Most cancellations process smoothly, but occasionally Genius or a payment platform creates obstacles. Stopee empowers you to escalate confidently.

Charge after cancellation

If your bank statement shows a Genius charge after your cancellation date has passed, first check your confirmation email to ensure you cancelled correctly. Then contact Genius support with your confirmation as proof, demanding an immediate refund of the erroneous charge.

If Genius doesn't respond within 7 days, contact your bank and dispute the charge as unauthorised. Provide your cancellation confirmation email as evidence. Most banks will reverse the charge within 10-15 business days while they investigate.

Genius refuses to process cancellation

If Genius support ignores your cancellation request or claims they cannot cancel your subscription, this violates consumer protections. Document every interaction: record the date, time and name of the support representative (if available) and save all messages.

File a complaint with the Ministry of Trade and Industry (MTI) at go.gov.sg/mti-contact. Attach all evidence: your subscription confirmation, cancellation request emails and Genius's refusal. The MTI takes fair trading violations seriously and can compel Genius to refund you and cancel your subscription.

Alternatively, dispute the charge with your card issuer as a service not rendered (since they're refusing to process your cancellation request).

Customer reviews and satisfaction insights

Genius holds a solid 4.5 out of 5 star rating across app stores, with users praising its intuitive interface and AI-driven portfolio summaries. However, some reviewers note that Pro features feel incremental over the free tier and that cancellation could be easier to find within the app itself.

Common praise includes real-time stock tracking and personalized investment tips. Frequent criticism centres on the subscription cost relative to free alternatives and occasional app crashes during peak trading hours. For cancellation specifically, users on Reddit and review forums confirm that the app store method works reliably but wish Genius offered an in-app cancellation button.

This feedback supports the fact that Genius is a legitimate service used by thousands of Singaporeans, but it's not for everyone. If you've decided it's not right for you, cancelling is possible and straightforward when you follow the proper steps.

Contact information and escalation

For cancellation support and further assistance, use these official contacts.

Genius support and representative office

Genius is managed by Albert, a financial services company. While Genius does not publish a dedicated cancellation email or phone line on its website, you can reach support through the in-app help feature or the representative office address listed below.

Representative Office Address: The address listed for Genius Star (the official Genius branding entity) is the primary contact point. Use this for formal escalations or printed correspondence if digital support fails.

Always start with in-app support or a help button within Genius before escalating to physical mail. Digital support is faster and more traceable.

Singapore consumer protection escalation

If Genius refuses to cancel or refund unfairly, escalate to:

• Ministry of Trade and Industry (MTI): go.gov.sg/mti-contact or call 6337 8000 for fair trading complaints.
• Your bank or card issuer: File a dispute for unauthorised charges or service failures.
• Small Claims Tribunal (if refund is under SGD 10,000): Singapore Courts website has filing details.

Stopee strongly recommends keeping copies of all communications before escalating. These documents are your strongest evidence if the case reaches arbitration or a tribunal.

Final steps: take control of your subscription

Cancelling Genius is a straightforward process when you navigate the correct platform. Whether you subscribed via App Store, Google Play or directly on the web, Stopee has outlined every step to ensure you cancel with confidence and recover your money if you're entitled to a refund.

Remember that cancellation prevents future charges but doesn't reverse charges already billed, unless you request a refund within the platform window or under consumer protection grounds. Always save your confirmation email, note your billing end date and follow up within 48 hours to ensure cancellation was processed.

If Genius or the platform blocks your cancellation unfairly, the Ministry of Trade and Industry is your escalation point. Singapore law protects you, and Stopee is here to remind you that you have rights.

Thousands of Singaporean consumers have successfully cancelled subscriptions with clarity and reclaimed control of their spending. Stopee has helped many navigate the cancellation process smoothly, avoiding traps and recovering refunds they deserved. You can do the same. Take action today, and don't hesitate to escalate if you meet resistance.