Manage Hagerty

How to cancel hagerty in singapore and protect your rights

What is hagerty and why you might want to cancel

Hagerty is a global platform built for classic car enthusiasts, offering digital membership, valuation tools, roadside assistance and insurance products aimed at collectors. The Hagerty Drivers Club brings together a community of automotive hobbyists with exclusive perks, magazines and access to specialist services. If you've signed up and found it no longer fits your needs - or discovered hidden charges on renewal - you're not alone in wanting to cancel.

Whether you purchased a membership subscription directly or through Apple App Store or Google Play, this guide walks you through every step. At Stopee, we believe you deserve transparent cancellation processes and full clarity on your refund rights. Let's make sure you cancel the right way.

When you might want to cancel

You may want to cancel Hagerty if you no longer use the Drivers Club benefits, your renewal is about to charge without your permission, or you prefer to manage your collector vehicle insurance differently. Some users discover they signed up during a promotional offer and don't want to pay full price. Others simply want to test the service without ongoing commitments.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy subscription services, whether digital or physical. You have the right to accurate information before purchase, fair cancellation terms, and refunds where applicable.

Cancellation and cooling-off rights

For distance contracts (online purchases), Singapore law grants you a 14-day cancellation right from the date of purchase, provided the service has not yet been fully delivered. If Hagerty delivered access to your membership immediately upon purchase, this cooling-off period may be limited - but you should still have a cancellation option if the company's terms allow it.

Hagerty's own policy states a 60-day refund window for new Drivers Club memberships on 12-month terms. This is more generous than the statutory minimum, which works in your favour. After 60 days, pro-rated refunds apply only in certain US states; other regions lose refund eligibility after that window closes.

Your escalation options

If Hagerty refuses to cancel or process your refund within the stated timeframe, you can escalate to the Consumers Association of Singapore (CASE) for dispute resolution. Document every communication: dates, agent names, confirmation emails, and promises made. This evidence will protect you if formal complaints become necessary.

Methods to cancel hagerty

Hagerty offers multiple cancellation routes depending on how you purchased. Identify your purchase method first, then follow the corresponding steps.

Cancel via direct contact (email or phone)

For memberships purchased directly from Hagerty, contacting their customer service team is the most reliable method. You'll receive written confirmation and a clear cancellation date.

1. Email Hagerty's general cancellation address: hagerty@hagerty.world (Swiss office for order cancellations).
2. State clearly: your full name, email address associated with the account, membership type (Drivers Club), and order date.
3. Write a simple message: "I wish to cancel my Hagerty Drivers Club membership effective immediately. Please confirm cancellation in writing and advise on refund processing."
4. Request written confirmation and ask for the cancellation reference number.
5. Save the confirmation email and note the date you sent your request.

Pro tip: Hagerty's US phone line (800-922-4050) may also process cancellations, but calling from Singapore may incur international charges. Email creates a paper trail and is often faster for non-urgent requests.

Cancel an app-store subscription (Apple or google)

If you purchased Hagerty through Apple App Store or Google Play, you manage cancellation through those platforms, not Hagerty directly. This is important: cancelling within the app won't work - you must access your account settings on the platform itself.

Cancel hagerty on apple app store (iOS)

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find and tap "Hagerty" in the list.
5. Tap "Cancel Subscription" or "Edit" (wording varies by iOS version).
6. Confirm the cancellation; Apple will show your final billing date.

Pro tip: Cancellation is effective immediately, but you retain access until the end of your current billing period. Apple handles refunds; Hagerty does not.

Cancel hagerty on google play (Android)

1. Open the Google Play Store app.
2. Tap the profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find "Hagerty" and tap it.
6. Select "Cancel subscription" and confirm.

Warning: Unlike Apple, Google may allow you to request a refund within a short window (typically within 48 hours of purchase) if the service failed to deliver value. Document your reason if you're cancelling within this period and want a refund.

Step-by-step cancellation process

Follow this complete workflow to ensure your cancellation is processed without delays or forgotten follow-ups.

Before you cancel: what to prepare

• Your Hagerty account email address.
• Your membership start date (check your confirmation email or account).
• Your next billing date - critical for refund eligibility.
• Any promotional terms you accepted (these affect refund rules).
• Screenshots of your account showing active membership.

The cancellation sequence

1. Identify your purchase method: Did you buy directly from Hagerty or via Apple App Store/Google Play?
2. Gather dates: Calculate how many days you've held the membership. If fewer than 60 days, you qualify for a full refund on most plans.
3. Send your cancellation request: Email hagerty@hagerty.world or cancel via your app store, as appropriate.
4. Document everything: Screenshot your cancellation request, note the date and time, and save any confirmation email.
5. Check access within 24 hours: Log into your Hagerty account or app. Access should remain until the end of your paid period, but subscription renewal should be disabled.
6. Track the refund: If eligible (within 60 days), expect a refund within 14 business days. Check your bank or credit card statement.
7. Follow up if needed: If you don't receive confirmation within 48 hours of emailing, send a follow-up message with "Cancellation Follow-Up" in the subject line.

Pro tip: The 60-day refund window is the most valuable window you have. If you're within it, emphasize this in your cancellation request: "I am within the 60-day refund period and request a full refund."

Pricing and plans overview

Understanding what you're paying for helps clarify whether cancellation makes sense and whether you qualify for refunds. Below is a snapshot of Hagerty's main offerings converted to SGD where applicable.

Note: Hagerty does not publish Singapore-specific insurance pricing; pricing varies by vehicle, location and coverage. The insurance examples above reflect US market data converted to SGD. Contact Hagerty directly for Singapore insurance quotes if applicable.

Refunds and what to expect after cancellation

Hagerty's refund policy is clearer than many subscription services, but the devil is in the timing. Here's exactly what happens to your money.

Full refund eligibility

You qualify for a full refund if you cancel your Hagerty Drivers Club membership within 60 days of purchase and the membership was for a 12-month term. This applies regardless of how many features you used. Stopee recommends cancelling within this window if you're unsure about the service.

Partial (pro-rated) refunds

After the 60-day window, refund eligibility becomes geography-dependent. Residents of California, Massachusetts, Maryland, Mississippi, Montana, Nevada, Oklahoma and Wyoming receive pro-rated refunds for unused months. All other regions, including Singapore, receive coverage to the end of the term without a refund.

Warning: This is why the 60-day window is critical. Once it closes and you're not in a qualifying US state, you forfeit refund rights. Mark your calendar.

How refunds are processed

• If you purchased directly from Hagerty: refunds are issued to your original payment method (credit card or bank account) within 14 business days.
• If you purchased via Apple App Store: Apple processes the refund, not Hagerty. Timeline and eligibility depend on Apple's policies (typically within 5-10 business days).
• If you purchased via Google Play: Google handles the refund, usually within 5-10 business days if approved.

Do not expect a refund confirmation email from Hagerty if you cancelled through an app store; instead, monitor your bank account or check your app store transaction history for the reversal.

Common cancellation mistakes and how to avoid them

It's frustrating when a cancellation request gets lost or incomplete. Here are the traps that catch users and how to sidestep them.

Mistake 1: cancelling only within the app

Many users assume that deleting the Hagerty app or clicking "unsubscribe" within the app will cancel their membership. It won't. The app is for access only; subscription management lives on the billing platform (Hagerty's website, Apple App Store or Google Play). You must cancel on the platform where you purchased, not within the app itself.

Mistake 2: missing the 60-day refund deadline

The 60-day refund window is your most powerful leverage. Missing it by even a day forfeits your refund rights in most regions. Set a phone reminder 50 days after your purchase date - Stopee users report this single step prevents the majority of refund losses.

Mistake 3: not verifying auto-renewal is disabled

Sending a cancellation email does not always disable auto-renewal immediately. Log into your account 24 hours after submitting a cancellation request and confirm that auto-renewal is switched off. If it's still active, send a follow-up email referencing your original cancellation request.

Mistake 4: forgetting to check platform-specific rules

Apple and Google have their own refund windows and approval criteria, separate from Hagerty's policy. If you purchased via an app store and cancel within 48 hours, you may qualify for a refund even outside Hagerty's 60-day window. Check the app store's terms, not just Hagerty's.

Mistake 5: no documentation of your request

If you don't save your cancellation email confirmation, you have no proof if Hagerty fails to process the cancellation. Email confirmation numbers, dates and agent names are gold in disputes. Screenshot everything, even if it feels paranoid.

What happens after you cancel

Cancelling is not the end of the journey. Here's what to monitor over the next 14 days to ensure a clean break.

Your account access and membership status

Once you cancel, your Drivers Club membership remains active until the end of your paid billing period - you don't lose access mid-month. This is fair and standard. However, your ability to renew should immediately disappear. Log in and verify that auto-renewal is disabled; if it's still active, escalate to Hagerty's support team.

Refund tracking and follow-up

If you're eligible for a refund and cancelled within the 60-day window, Hagerty commits to issuing it within 14 business days. Don't wait passively. On day 15, check your bank statement or credit card. If nothing appears, send a follow-up email to hagerty@hagerty.world with your cancellation reference number and request confirmation of refund status.

Pro tip: Bank delays can add 2-3 business days. If a refund shows as pending on Hagerty's end but hasn't hit your account by day 20, contact your bank - they can investigate on their end.

Communication after cancellation

Expect Hagerty to stop sending renewal reminders and promotional emails after cancellation. If emails continue beyond 7 days post-cancellation, unsubscribe using the link in the email footer, then send a note to hagerty@hagerty.world asking them to manually remove your email from their marketing list. This also confirms they processed your cancellation.

Contact details and escalation addresses

Knowing where to send cancellation requests and complaints is essential. Here are the official channels for Hagerty cancellations and escalations.

Primary cancellation contact

• Email (general and order cancellations): hagerty@hagerty.world (Swiss office)
• Email (Drivers Club membership): auto@hagerty.com (may also assist with membership cancellations)
• Phone (US-based): 800-922-4050 (international calls may incur charges from Singapore)

If hagerty does not respond

If Hagerty ignores your cancellation request or denies a refund you believe you're entitled to, escalate through Singapore's official consumer protection channel:

• Consumers Association of Singapore (CASE): www.case.org.sg or 6100-0315 (phone)
• Complaint type: Unfair contract terms, subscription non-cancellation, refund denial
• What to bring: Your cancellation email, any confirmation numbers, bank statements showing charges, Hagerty's terms and conditions, and a copy of your complaint letter to Hagerty

CASE can mediate disputes and may compel Hagerty to refund you if the company breached Singapore's Consumer Protection (Fair Trading) Act. This escalation is free and carries legal weight.

Cancellation checklist

Before hitting send on your cancellation request, run through this checklist to ensure nothing is missed.

Why cancellation matters and when to act

Cancelling Hagerty is straightforward if you follow the right channel and act within the refund window. Many users delay cancellation hoping things will improve, only to miss the 60-day deadline. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by acting fast and documenting everything.

Your time and money matter. If Hagerty no longer serves you - whether the membership fees have climbed, you don't use the benefits, or you've moved to a different insurance provider - don't let inertia keep you locked in. Singapore law backs you, and Stopee is here to ensure you cancel confidently.

Visit Stopee.com today if you need help with any cancellation process. Stopee specializes in cutting through subscription dark patterns and ensuring you get refunds you deserve. Whether it's Hagerty or any other service, Stopee advocates for your rights and walks you through every step. Your financial control starts now.