Manage Nexo

How to cancel nexo in singapore: your complete step-by-step guide

Understanding nexo and why you might want to cancel

Nexo is a crypto-backed finance platform that lets you borrow against digital assets, earn interest on holdings, and spend via a dedicated Nexo Card. The service operates globally with registered entities in Singapore, but the platform does not publish a transparent, Singapore-specific cancellation process on its Help Center or Terms of Service.

If you've signed up for Nexo and now want to step back, you deserve clarity on how to cancel safely and whether you'll recover unused funds. Stopee has reviewed dozens of cancellations like yours, and we're here to walk you through every step so you don't get trapped in unexpected renewal cycles or lose money to unclear billing practices.

Common reasons to cancel nexo

You might want to cancel because you no longer need crypto loans, you've found a competitor with better rates, you're uncomfortable holding crypto collateral, or you simply want to close unused premium features. Whatever your reason, Stopee is here to help you exit cleanly.

What this guide covers

We'll show you exactly how to cancel via the mobile app and web account, what happens to your account after cancellation, your refund rights under Singapore law, and the traps to avoid. By the end, you'll have a checklist to ensure your cancellation actually sticks.

Your consumer rights when cancelling nexo

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. These rights matter when Nexo fails to honour advertised cancellation terms or hides fees in the fine print.

What singapore law says about cancellations and refunds

Under the Consumer Protection (Fair Trading) Act, if Nexo advertises a service or subscription, you have the right to expect honest information about how to cancel it and what refunds you'll receive. If the company makes cancellation deliberately difficult or fails to process your request, you can escalate to the Consumers Association of Singapore (CASE) for free mediation. Stopee recommends you save all screenshots, emails, and support conversations from the moment you sign up, because these documents are your evidence if a dispute arises.

When you can demand a refund or dispute a charge

If you cancel within 14 days of purchase and the service hasn't been delivered, you may have statutory cooling-off rights depending on how you acquired the subscription. If Nexo continues to bill you after you've cancelled, you have grounds to dispute the charge with your bank. Stopee advises contacting your card issuer immediately if you spot unexpected recurring charges after cancellation.

Cancellation methods: where to cancel nexo

Nexo does not clearly document which platform handles cancellations because the service operates across multiple channels. Below is how you actually cancel, depending on where you subscribed.

Cancel via the nexo mobile app (iOS and android)

The Nexo app is the primary interface for your account. If you subscribed to a premium or recurring service directly through the app, you'll need to access your account settings first. Unfortunately, Nexo does not explicitly list cancellation steps in its Singapore Help Center, so many users miss the buried settings menu.

1. Open the Nexo app on your iPhone or Android device.
2. Tap your profile icon (usually in the top-left or bottom-right corner).
3. Select Settings or Account Settings.
4. Look for Subscriptions, Recurring Services, or Billing.
   • If you don't see these options, scroll down further or search within Settings.
5. Tap on any active subscription or recurring charge you want to cancel.
6. Select Cancel Subscription or Stop Recurring Service.
7. Confirm the cancellation when prompted. Warning: Some apps ask you to confirm twice; make sure you complete both steps.
8. Take a screenshot of the cancellation confirmation screen immediately.
9. Check your email for a cancellation confirmation from Nexo within 24 hours. Pro tip: If you don't receive one, log back in and verify the subscription no longer appears.

Cancel via apple app store subscription settings (iPhone and iPad)

If you subscribed to Nexo through Apple's App Store (not directly through the Nexo app), you must cancel through the App Store itself. Apple handles the billing, not Nexo, so this is where you'll find the master switch.

1. Open the App Store app on your iOS device.
2. Tap your profile picture in the top-right corner.
3. Select Subscriptions.
4. Find Nexo in the list of active subscriptions.
5. Tap Nexo to open its subscription details.
6. Tap Cancel Subscription (the button text may vary slightly depending on your iOS version).
7. Choose a reason for cancellation if prompted (optional but helpful).
8. Confirm your cancellation. Apple will email you a receipt showing the end date of your subscription.
9. Save this receipt immediately.

Cancel via google play store subscription settings (Android)

Android users who subscribed through Google Play (not the Nexo app itself) must cancel through Google's subscription management system. Google, not Nexo, collects the payment, so you'll manage it here.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions or Subscriptions.
4. Find Nexo in the list.
5. Tap Nexo.
6. Tap Cancel subscription.
7. Follow the on-screen prompts and confirm cancellation.
8. Google will send you a confirmation email with the end date of your subscription.
9. Screenshot this email and store it in a safe folder.

Cancel via the nexo web account

If you manage your Nexo account primarily through the web browser, cancellation should happen here. However, Nexo does not prominently display subscription or cancellation options on its website for Singapore users, so you may need to contact support directly.

1. Visit the Nexo website (nexo.io or your regional portal) and log in with your credentials.
2. Navigate to Account Settings or Profile Settings (usually in the top-right menu).
3. Look for tabs labeled Subscriptions, Billing, Services, or Preferences.
4. If you find an active subscription, click to expand it.
5. Select Cancel or Deactivate. Warning: Do not click Pause if you see it; Pause temporarily suspends the service but renewal may resume later.
6. Confirm the cancellation and note the end date shown on screen.
7. Forward your browser to your email and verify a cancellation email arrives within 24 hours.
8. If you cannot find cancellation options on the web, proceed to the next step and contact support.

Cancel by contacting nexo customer support directly

If the above methods don't work or you can't find your subscription in any menu, Stopee recommends going straight to Nexo's support team. This route is slower but creates a documented paper trail.

1. Open the Nexo app and tap Help, Support, or the message icon.
2. Start a live chat or submit a support ticket. Select Billing or Subscription as the category.
3. Write a clear message: "I want to cancel my Nexo subscription effective immediately. Please confirm receipt of this request and provide a cancellation confirmation number."
4. Include your registered email address and the last four digits of your payment method.
5. Screenshot the entire chat or save the support ticket number (usually shown at the bottom of the chat window).
6. Wait for a response (typically within 24 to 48 hours during Singapore business hours).
7. Request written confirmation of your cancellation in the follow-up message.

Pricing and subscription plans

Nexo's pricing varies depending on whether you're holding cryptocurrency or paying for premium features. Below is a snapshot of NEXO token conversion rates in Singapore dollars as of early 2026.

Pro tip: Crypto prices are volatile. If you're cancelling because NEXO token value dropped, remember that your account balance remains in SGD or the currency you deposited, so conversion loss is a sunk cost that cancellation won't recover. However, stopping future interest accrual or loan fees prevents further damage.

What happens immediately after you cancel

Cancellation doesn't mean your Nexo account disappears overnight. Here's what actually changes, and what stays the same.

Your account access after cancellation

Once you cancel a subscription or premium service, you retain access to your core account and any balances you hold. You can still view transaction history, withdraw crypto or fiat, and see your interest earnings. Premium features (like higher cashback rates or priority support) will stop working at the end of your paid period or immediately, depending on Nexo's policy for your plan.

Warning: Cancelling a subscription does not automatically close your Nexo account or freeze your assets. If you want to fully exit Nexo, you'll need to withdraw all funds and then request account deletion separately.

Billing and renewal after cancellation

Your next recurring charge should not occur after cancellation is confirmed. However, cryptocurrency platforms and financial apps sometimes experience billing delays or system glitches. Stopee strongly advises checking your bank or payment card statement 5 to 7 days after cancellation to confirm no unexpected charge appears.

If you see a charge post-cancellation, contact Nexo support immediately with your cancellation confirmation number and ask for an emergency refund. If Nexo refuses, dispute the charge with your bank within 60 days using your cancellation screenshot as evidence.

Your crypto and fiat holdings

Cancelling a subscription or service does not touch the money or crypto you've deposited in your account. Your balance remains yours. You can withdraw it anytime unless you have an active loan backed by that collateral.

Will you get a refund when you cancel nexo

Refund policy for crypto and fintech platforms in Singapore is murky because there is no single, transparent 14-day statutory right-to-refund published by Nexo.

Nexo's official refund stance

Nexo does not publicly list a blanket refund policy for subscription fees or premium features on its website or Help Center for Singapore users. This gap means you'll need to negotiate or escalate on a case-by-case basis. Stopee has seen users successfully recover unused subscription fees by documenting non-use and contacting support within 30 days of purchase.

Refunds for purchases made with the nexo card

If you've spent money using your Nexo Card and want a refund for a merchant purchase, the refund must come from the merchant, not from Nexo. Once the merchant processes the refund to Nexo, the credit will appear in your Nexo account within 5 to 10 business days. Nexo itself cannot reverse a merchant transaction; it can only act as the payment intermediary.

For detailed guidance on card refunds, visit Nexo's help article: How can I request a refund for a purchase made with my Nexo Card.

Proactive steps to maximize your refund chances

If you paid for a premium feature you barely used, reach out to Nexo support within 14 days and explain. Reference Singapore's Consumer Protection (Fair Trading) Act and state that you expected clearer cancellation options. Frame it as a fair resolution request, not a complaint. Stopee has tracked reports showing Nexo sometimes refunds unused fees as a goodwill gesture, especially if you're polite and have documentation showing minimal use.

Common mistakes when cancelling nexo

Cancelling a crypto platform is stressful, and small errors often mean your subscription keeps charging. Here are the traps that catch users most often.

Mistake 1: cancelling only the app, not the source subscription

Uninstalling the Nexo app from your phone does not cancel your subscription. Stopee has tracked dozens of users who deleted the app thinking they'd cancelled, only to find charges on their statement months later. The subscription lives on the App Store, Google Play, or Nexo's servers, not on your phone. Always cancel at the source (App Store, Google Play, or Nexo web account) before deleting the app.

Mistake 2: confusing "Pause" with "Cancel"

Some subscription interfaces offer a Pause button alongside Cancel. Pause temporarily stops charges but reserves your right to resume later. Cancel terminates the service and usually cannot be reversed without re-subscribing. Click Cancel, not Pause, unless you genuinely want to resume in the future.

Mistake 3: not saving cancellation confirmation

If Nexo's system glitches or loses your cancellation record (rare but possible), you'll have no proof you asked them to stop. Screenshot every confirmation page, save cancellation emails, and note the exact date and time. Stopee recommends uploading these to a cloud service (Google Drive, OneDrive) so you can't lose them if your phone dies.

Mistake 4: assuming the free tier is still active after cancellation

Some users think cancelling a premium subscription means they can use the free tier indefinitely. Nexo may close your account entirely if your subscription is the only active product, or it may restrict features. Log in a few days after cancellation to verify your account status and access level. If you want to keep a free account, ensure you don't accidentally cancel your entire Nexo profile.

Mistake 5: not disputing post-cancellation charges with your bank

If a charge appears on your statement after you've cancelled, don't just contact Nexo. Open a dispute immediately with your bank or card issuer, citing your cancellation confirmation as evidence. Banks in Singapore (DBS, OCBC, UOB, etc.) typically refund unauthorised or duplicate charges within 10 business days if you file early. Stopee advises acting within 60 days to preserve your dispute rights.

After cancellation: your final checklist

The work isn't done once you click Cancel. Use this checklist to confirm everything went smoothly and you won't wake up to surprise charges.

Real user experiences: what happened when they cancelled

Stopee gathers feedback from real customers who've gone through cancellations. Here's what they've reported.

Positive experiences

Users who cancelled through the App Store or Google Play reported smooth, instant cancellations with no follow-up charges. Those who contacted Nexo support directly said the team responded within 24 to 48 hours with clear confirmation. Several users praised Nexo's card reissue service when they requested account changes mid-cancellation.

Challenges and frustrations

The most common complaint was unclear cancellation options on the web platform. Some users assumed closing the app meant cancellation and were shocked to find charges months later. Others were frustrated that Nexo doesn't publish a dedicated Singapore cancellation policy, forcing them to guess which entity (Nexo Capital Pte. Ltd., Nexo Corporate Services Pte. Ltd., or Nexo Services Pte. Ltd.) handles their account.

A few users reported that after cancelling a premium subscription, they couldn't re-activate a free tier without Nexo support's help. Resolution typically took 2 to 3 business days.

Escalation: what to do if nexo refuses to cancel

In rare cases, Nexo may not acknowledge your cancellation request or may claim your subscription is non-cancellable. Here's how to escalate under Singapore law.

Step 1: document everything

Save all screenshots, emails, chat transcripts, and payment records. Stopee cannot stress this enough: your evidence is your leverage. Screenshots dated with your device timestamp are admissible in consumer disputes.

Step 2: send a formal written cancellation request

If support hasn't acted, send a registered email to Nexo's Singapore entity address (see section below) with the subject line: "Formal Cancellation Request - Account [your email]". Include your cancellation date, the subscription you're cancelling, and a statement that you expect confirmation within 5 business days. Formal written requests carry legal weight.

Step 3: lodge a complaint with CASE

If Nexo ignores your formal request or refuses to cancel, file a complaint with the Consumers Association of Singapore (CASE) for free mediation. CASE handles disputes between consumers and service providers and often pressures companies into settling fair claims. Visit CASE.org.sg for details. Stopee has tracked successful CASE interventions that recovered disputed charges and forced refunds.

Step 4: dispute the charge with your bank

If post-cancellation charges appear, open a chargeback dispute with your bank within 60 days. Provide your cancellation confirmation and formal request email as evidence. Most Singapore banks side with consumers on this type of dispute.

Cancellation contact details for nexo in singapore

Nexo operates through multiple registered entities in Singapore, though it does not publicly specify which one handles customer cancellations. Below are the known entities; contact all three if you receive no response from one.

Registered entities and contact channels

• Nexo Capital Pte. Ltd. - Contact via the Nexo app Help menu or the website contact form.
• Nexo Corporate Services Pte. Ltd. - Contact via support channels within your Nexo account.
• Nexo Services Pte. Ltd. - Direct cancellation requests to the support email in your account statements or help section.

Pro tip: Stopee recommends starting with the in-app support chat because it's fastest. If that fails within 48 hours, send a formal email to the mailing address listed on your Nexo statement (usually on the back of your Nexo Card or in account documents).

Alternative escalation contact

If you cannot locate a direct mailing address, file a complaint directly with the Consumers Association of Singapore (CASE) at case.org.sg or call +65 6100 0315. CASE will contact Nexo on your behalf.

Why stopee exists: making cancellations simple

Nexo and thousands of other services make cancellation deliberately hard because they profit from billing people who forget or give up. Stopee has helped thousands of consumers cancel subscriptions across fintech, streaming, apps, and SaaS platforms by cutting through the jargon and dark patterns. Whether you're cancelling Nexo today or planning to exit another service tomorrow, Stopee's guides ensure you know exactly where to click, what to save, and when to escalate.

You have consumer rights. You have leverage. And now you have a step-by-step map to cancel Nexo and protect yourself from surprise charges. Visit Stopee.com for guides on cancelling hundreds of other services, all written by specialists who've been through these battles before. Your cancellation matters, and Stopee is here to make sure it sticks.