Manage Prosperi

How to cancel prosperi and stop charges before they renew

What is prosperi and why you might want to cancel

Prosperi is a subscription-based financial education platform delivering courses, investment guidance and personalised insights through a mobile app and website. You access it via in-app purchases through Apple App Store and Google Play, or through direct website subscriptions with recurring monthly billing.

The service operates on flexible billing: monthly recurring subscriptions, one-time in-app purchases, and premium tier upgrades. If you subscribed expecting different content, encountered unexpected charges, or simply no longer use the platform, Stopee understands that cancelling quickly is your priority.

Common reasons to cancel prosperi

You might cancel because the content doesn't match your financial goals, you prefer free alternatives, auto-renewal charges surprised you, or you're restructuring your subscription budget. Whatever your reason, Stopee is here to walk you through the exact steps and protect your refund eligibility under Singapore consumer law.

How subscriptions and billing work

Prosperi charges you either monthly (recurring) or as a one-time purchase depending on your plan selection. Billing source matters: if you subscribed via Apple or Google, their app store terms apply; if you purchased directly on Prosperi's website, Prosperi's own refund policy governs your options. Understanding where you bought your subscription is the first step to cancelling efficiently.

Your consumer rights in singapore

Protection under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading claims, and hidden charges. If Prosperi failed to clearly disclose auto-renewal terms, renewal pricing, or cancellation procedures, you have grounds to request a refund or dispute the charge with your bank.

Additionally, if you requested cancellation and Prosperi continued billing you, this breaches consumer protection standards. Stopee recommends documenting all cancellation attempts with screenshots and timestamps.

Your statutory refund rights

Under Singapore law, you have the right to cancel a subscription within a reasonable period if the service was not delivered as promised. For digital services, the Consumer Protection (Fair Trading) Act implies an obligation that services be performed with reasonable care and skill. If Prosperi's content quality, platform functionality, or access fell below reasonable expectations, you can claim a refund.

Most importantly, keep in mind that refunds are not automatic: you must request them, provide evidence of your dissatisfaction, and be prepared to escalate to the Consumers Association of Singapore (CASE) if Prosperi refuses.

Prosperi pricing and subscription plans

Current subscription tiers

Your billing frequency determines urgency: if you subscribed to a monthly plan, cancelling now stops the next renewal date. If you made a one-time purchase, you'll need a refund request rather than a cancellation.

How to cancel prosperi step by step

Cancel if you subscribed through the apple app store

Apple handles all App Store subscription cancellations directly, not through Prosperi. You control the cancellation entirely within your Apple account, and Apple enforces the cancellation immediately. Here's how:

1. Open the Apple App Store app on your iPhone, iPad or Mac.
   • Tap your profile icon (top right of the App Store home screen).
   • Select "Subscriptions".
2. Find Prosperi in your active subscriptions list and tap it.
   • If you don't see Prosperi listed, scroll to see all active subscriptions or check your purchase history.
3. Tap "Cancel subscription" or "Edit subscription".
   • You may see options to pause the subscription for 1 month instead; only proceed with cancellation if you want to stop all charges.
4. Follow Apple's confirmation screen and confirm your cancellation.
   • Apple will display your current access end date; you retain access until that date even after cancelling.
5. Check your email for an Apple confirmation receipt.
   • Save this receipt as proof of cancellation; you'll need it if you later dispute a charge.

Pro tip: Apple typically processes cancellations within minutes. If you're charged again after cancellation, request a refund directly through Apple Support rather than contacting Prosperi.

Cancel if you subscribed through google play

Google Play manages all Android app subscriptions independently. You must cancel through your Google Play account; cancelling inside the Prosperi app alone will not stop the charges. Follow these steps on your Android device or through your Google account online:

1. Open the Google Play Store app or visit play.google.com in your web browser.
   • If using the app: tap your profile icon (top right), then "Payments and subscriptions".
   • If using the web: sign in, click your profile icon, and navigate to "Payments and subscriptions".
2. Select "Subscriptions" and locate Prosperi.
   • Tap or click on Prosperi to view your subscription details.
3. Tap or click "Cancel subscription".
   • Google will display your cancellation date and any remaining access period.
4. Confirm your cancellation reason (optional) and complete the process.
   • Google may offer you a retention discount; only accept if you genuinely intend to continue.
5. Look for a cancellation confirmation email from Google Play.
   • Retain this email for your records and for any future refund disputes.

Warning: Some app subscriptions on Google Play continue to bill even after you tap "cancel" if you don't complete all confirmation steps. Verify your cancellation by returning to the Google Play subscriptions page within 24 hours to confirm Prosperi no longer appears as active.

Cancel if you subscribed directly on prosperi's website

Website subscriptions are managed by Prosperi's own billing system, not by Apple or Google. You must contact Prosperi support directly to stop recurring charges:

1. Gather your account information:
   • Your email address registered with Prosperi.
   • Your subscription or order ID (check your confirmation email or invoice).
   • The payment method you used (credit card last 4 digits, or PayPal email).
2. Email support@prosperi.io with the subject line "Subscription Cancellation Request".
   • State clearly: "I request to cancel my Prosperi subscription effective immediately" and include your email and order ID.
   • Alternatively, log into your Prosperi account and submit a cancellation ticket through the Support Center at support.prosperi.academy.
3. Wait for Prosperi's response (typically 2-5 business days).
   • Prosperi may ask why you're cancelling; you are not obligated to answer, but providing a brief reason can speed the process.
4. Confirm in Prosperi's reply that your subscription has been cancelled as of a specific date.
   • Check your next billing date disappears from your account dashboard.
5. Monitor your bank or credit card statement for the next 30 days to ensure no renewal charge appears.
   • If you're charged again after cancellation, request a refund or dispute the charge with your bank immediately.

Pro tip: Always request written confirmation of cancellation. If Prosperi's email confirmation is vague, reply asking them to specify your cancellation effective date. This written record protects you if disputes arise.

What happens after you cancel prosperi

Your access and account after cancellation

Cancelling stops future charges, but your access to paid content typically continues until the end of your current paid billing period. For example, if you cancelled mid-month on a monthly subscription, you usually retain access until the end of that month.

Your account login, learning history, and saved progress remain in your Prosperi account unless you explicitly request account deletion. Prosperi does not automatically purge your data when you cancel.

Verifying cancellation and monitoring your accounts

After you submit a cancellation request, verification takes time. Do not assume you're cancelled until you see confirmation:

• Check your app subscription settings or Apple/Google account to confirm cancellation status appears updated (usually within 24 hours for app stores).
• For website cancellations, log into your Prosperi account and confirm no "renewal date" appears or it shows "cancelled".
• Review your bank or credit card statement 5-10 days after your next scheduled billing date; no charge should appear.
• If you're still charged, contact your bank's dispute team immediately with your cancellation confirmation email as evidence.

Stopee recommends setting a phone reminder for 48 hours after submitting your cancellation to double-check that it processed correctly.

Will you receive a refund from prosperi

Refunds for website subscriptions

Prosperi's refund policy treats all requests on a case-by-case basis. You do not have an automatic right to a refund simply by cancelling; you must submit a formal refund request with justification.

Email support@prosperi.io or submit a support ticket specifying:

• Your order ID and the exact date you were charged.
• Your reason for requesting the refund (e.g., "service did not meet description", "did not use the platform", "charged without authorisation").
• The amount you paid and your preferred refund method.

Prosperi typically responds within 5-10 business days. If Prosperi denies your refund request without explanation, you can escalate to the Consumers Association of Singapore (CASE) or dispute the charge with your bank under Singapore's Consumer Protection (Fair Trading) Act.

Refunds for app store subscriptions

Apple and Google control refund decisions for app purchases, not Prosperi. Here's how to request refunds through each platform:

Apple App Store refunds:

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
   • Alternatively, go to Apple Support, select "Purchases and Subscriptions", then "Request a refund".
2. Select the Prosperi purchase or subscription charge you want refunded.
   • Include a reason: "did not use the service", "service quality was poor", or "charged without authorisation".
3. Submit your request.
   • Apple reviews within 24-48 hours and emails you a decision.
   • If approved, the refund appears in your Apple account credit or original payment method within 3-5 business days.

Google Play refunds:

1. Open Google Play Store and go to your account menu.
   • Select "Payments and subscriptions", then "Subscriptions" or "Purchases".
2. Find the Prosperi charge and select "Report a problem".
   • Choose your reason: "I don't recognise this charge", "I did not authorise this charge", or "The app doesn't work".
3. Submit your report.
   • Google typically issues a decision within 1-2 business days.
   • Approved refunds appear as Google Play Store credit or a refund to your original payment method within 3-5 business days.

Pro tip: If Apple or Google deny your refund, you can still request one directly from Prosperi or dispute the charge with your bank as your final option.

Common cancellation mistakes and how to avoid them

Mistakes that delay or prevent your cancellation

Cancelling should be straightforward, but many people stumble at the final step and end up paying for another month. Here are the traps Stopee sees most often:

• Cancelling inside the app instead of on the app store: If you bought through Apple or Google, you must cancel there, not in the Prosperi app itself. Cancelling in-app has no effect on your subscription or charges.
• Assuming cancellation is complete without confirmation: Many users receive no confirmation email and assume they're cancelled-then are shocked by a charge the following month. Always ask for or screenshot written proof.
• Not checking the cancellation effective date: Some services cancel at the end of a billing cycle, not immediately. Verify the exact date you stop being charged so you're not caught off guard.
• Forgetting to monitor your statement: If Prosperi errs and charges you after cancellation, you have only 90 days (under most bank chargeback rules) to dispute it. Check your statement weekly for the first month.
• Requesting a refund without evidence of cancellation: If you later dispute a charge, you'll need proof you cancelled. Always keep confirmation emails and screenshots.

Checklist: before you cancel prosperi

Use this checklist to ensure you're ready and that nothing goes wrong:

Contact details and escalation steps

How to contact prosperi for support

If cancellation steps fail or you need to escalate a refund request, use these contact methods:

• Email: support@prosperi.io (response time: 2-5 business days).
• Support portal: support.prosperi.academy (submit tickets and browse help articles).
• Registered office: Prosperi (Prosper SG Pte. Ltd.), The Woodlands Bizhub, Singapore. This address is for formal notices and complaints escalation, not day-to-day support.

Escalating to consumer protection authorities

If Prosperi refuses to cancel your subscription or denies a refund you believe is justified under Singapore law, escalate to the Consumers Association of Singapore (CASE). CASE can mediate disputes and advise you on your legal rights under the Consumer Protection (Fair Trading) Act.

Contact CASE:

• Email: consumersassociation.sg
• Phone: 6100 0315
• Online complaint form: www.case.org.sg

Stopee recommends exhausting direct contact with Prosperi first, then escalating to CASE only if Prosperi fails to respond or acts unfairly.

Summary and your next steps

You are now ready to cancel

Cancelling Prosperi is simple once you know which platform you used and follow the correct steps. If you subscribed through Apple, cancel in your Apple account; if through Google, use Google Play; if through Prosperi's website, email support@prosperi.io with your order details.

Do not delay: cancel before your next billing date to avoid an unwanted charge. Keep all confirmation emails and screenshots, and verify your cancellation status 24-48 hours after submitting your request.

Stopee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by providing clear, step-by-step guidance and empowering you to know your consumer rights. If Prosperi charges you after you've cancelled or refuses a legitimate refund request, you have legal recourse under Singapore's Consumer Protection (Fair Trading) Act and can escalate to CASE. Visit Stopee (stopee.com) for more resources on cancellation, refunds and consumer protection across all subscription services.