Manage Spriggy

How to cancel spriggy and understand your refund rights in singapore

What spriggy is and why you might want to cancel

Spriggy is an Australian-origin subscription service that combines a parent-controlled mobile app with a prepaid card designed to teach children financial habits. You manage pocket money, set spending limits, and track your child's transactions in real time. The service costs money annually, billed through either Apple App Store, Google Play, or directly by the company.

If you're reading this, you've likely decided Spriggy isn't the right fit for your family anymore. That's completely understandable. Whether your children have outgrown the tool, your family's needs have shifted, or you simply want to explore other options, Stopee is here to walk you through the cancellation process step by step. You deserve clarity and control over your subscriptions, and we're committed to making this as straightforward as possible.

Key features you'll lose after cancellation

Spriggy's main offering includes child account creation, real-time spending notifications to parents, savings pockets (virtual savings goals), and a physical or virtual prepaid card linked to each child. Premium features-like advanced parental controls and card customisation-are locked behind the paid subscription. Once you cancel, you'll lose access to these paid features at the end of your current billing period.

Why understanding the cancellation process matters

Many families accidentally lose money by cancelling at the wrong time or through the wrong channel, then struggle to get refunds. At Stopee, we've seen countless situations where a simple mistake costs real money. That's why we've created this guide: to help you cancel confidently and protect your rights as a Singapore consumer.

Spriggy pricing and billing cycle

Understanding what you're paying helps you decide whether cancellation is right for you and when the best time to cancel actually is.

Current pricing structure

Spriggy charges annual fees in Australian dollars (AUD), though you may see local currency conversions when purchasing through app stores. The service offers two main tier options.

Your billing happens once per year. If you're mid-cycle and cancel, you typically won't receive a refund for the unused portion-though consumer protections in Singapore do allow for exceptions in certain circumstances, which we'll cover below.

How billing works across different platforms

If you subscribed through Apple App Store, Apple handles billing and renewal. If you use Google Play, Google controls your subscription. If you subscribed directly through Spriggy's website, the company bills you directly. Each platform has its own cancellation process, which is why following the correct steps matters enormously. Stopee recommends confirming which platform you used before you start the cancellation process.

How to cancel spriggy: step-by-step for each platform

Your cancellation method depends entirely on where you subscribed. Follow the correct path for your platform to avoid delays or accidental re-billing.

Cancel if you subscribed via apple app store

Apple handles your subscription directly, so you must cancel through your Apple ID settings. This is the most common cancellation route for iPhone and iPad users.

1. Open the App Store on your iPhone, iPad, or Mac.
2. Tap or click the profile icon in the top-right corner (your user account picture or initials).
3. Select Subscriptions from the menu.
4. Locate and tap Spriggy in your active subscriptions list.
5. Tap Cancel Subscription (or similar wording; Apple occasionally changes the label).
6. Confirm the cancellation when prompted.
   • Apple will show you your subscription end date. This is when you lose access to paid features.
   • Keep this confirmation for your records.

Pro tip: Apple sometimes offers a "pause subscription" option alongside cancellation. If you're uncertain about quitting entirely, pausing for a month might be worth exploring first.

Warning: If you don't see Spriggy listed under subscriptions, you may have subscribed through a different platform. Check Google Play or contact Spriggy support directly.

Cancel if you subscribed via google play

Android users who subscribed through Google Play must cancel in Google Play settings, not in the Spriggy app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and select Spriggy from the list.
6. Tap Cancel subscription.
7. Follow the on-screen prompts to confirm.
   • Google will display your final billing date and when your access ends.
   • Screenshot or note this date.

Pro tip: Google Play sometimes shows a retention offer before final cancellation-a discount to keep you subscribed. Decline this only if you're certain you want to cancel.

Cancel if you subscribed directly through spriggy

If you signed up directly on Spriggy's website or through their app (not via app store), you'll need to contact Spriggy support. Unfortunately, there's no self-service cancellation option for direct subscribers.

1. Visit Spriggy's help centre or support contact page.
2. Locate their contact form, email address, or live chat option.
3. Submit a cancellation request including:
   • Your registered account email address
   • Your full name
   • Your subscription start date (if available)
   • A brief reason for cancellation (optional but helpful)
4. Wait for Spriggy's response-typically 2-5 business days.
5. Confirm cancellation details in their reply:
   • Final billing date
   • When features will be disabled
   • Any refund eligibility

Warning: Direct cancellations can be slower. If you don't hear back within a week, follow up politely. Stopee recommends sending a follow-up email if silence continues beyond five business days.

What happens after you cancel spriggy

Cancellation doesn't end immediately. Understanding the timeline prevents confusion and helps you prepare your family for the transition.

Your access during the notice period

When you cancel, you retain full access to Spriggy until the end of your current billing period. If your annual subscription renews on 15 June, you keep all features until 14 June at 11:59 PM. Your child can still use the prepaid card, you can still manage their account, and all premium features remain active. This "paid-through" period is valuable-use it to plan your next step with your child.

What happens to your child's card after cancellation

Your child's prepaid card doesn't vanish on cancellation day. However, certain features may be restricted. You'll likely lose the ability to manage spending limits, receive real-time notifications, and adjust parental controls. The card itself may still function for balance and transaction history, but Stopee recommends contacting Spriggy support to confirm the exact limitations for your account. This varies depending on your subscription type and how Spriggy's systems work post-cancellation.

Account data and records you should preserve

Before access expires, download or screenshot important information: transaction history, account statements, and any records related to your child's learning progress or savings goals. Spriggy may delete this data after cancellation, so capture what matters now. You'll also want to note your child's card balance and any linked funding sources.

Pro tip: Export or print your account statements while you still have access. Once cancellation takes effect, retrieving old records becomes much harder.

Refunds: what you're entitled to under singapore law

The question of refunds is where many families feel powerless. Stopee believes you deserve clear answers about your rights.

Standard refund policy and what spriggy typically offers

Spriggy's standard position is that annual subscriptions are non-refundable once purchased. The company argues you've had access to the service for the period you paid for, so unused time isn't refundable. This aligns with common SaaS (software-as-a-service) practice, but it doesn't align with Singapore consumer protection law in all circumstances.

If you subscribed through Apple App Store or Google Play, you're technically subject to their refund policies, not Spriggy's alone. Apple and Google offer a grace period-typically 14 to 30 days after purchase-during which you can request a refund. Outside that window, they rarely refund subscription services.

When you may have a legal right to a refund in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you against misleading conduct and unfair practices. If Spriggy misrepresented its features, failed to deliver promised functionality, or used deceptive marketing, you may have grounds for a refund claim. Examples include:

• The prepaid card didn't work as advertised
• The app was unavailable or non-functional for extended periods
• Features advertised as included were actually behind additional paywalls
• You weren't given clear notice of auto-renewal before charging

The burden is on you to prove the misrepresentation, which is why documentation matters enormously. Keep all emails, screenshots of the service at purchase time, and records of any support tickets you've filed.

How to request a refund

If you believe you qualify for a refund-whether through app store grace periods or legal grounds-follow this path:

1. Check your purchase receipt to confirm which platform processed your payment (Apple, Google, or direct).
2. If Apple or Google: request a refund directly through their platforms.
   • Apple: Settings > [Your name] > iTunes & App Store > Purchase history > Spriggy > Report a Problem
   • Google: Play Store > Menu > Manage apps & device > Manage > Spriggy > Uninstall and request refund
3. If direct subscription or if app store refund is denied: contact Spriggy support with:
   • Your original receipt or invoice
   • The specific reason you believe a refund is warranted (misrepresentation, non-delivery, etc.)
   • Dates and evidence (screenshots, emails) supporting your claim
4. If Spriggy refuses: escalate to Singapore's Consumer Association (CASE) or the Consumers Association of Singapore for dispute resolution advice.
   • CASE offers mediation services and can apply pressure on the company
   • This step signals you're serious and often prompts refunds that companies initially denied

Warning: Chargebacks (requesting your bank reverse the charge) should be your last resort, as they can trigger account lockouts and legal disputes. Exhaust refund requests and complaints first.

Common cancellation mistakes to avoid

We've helped thousands of consumers navigate subscription cancellations, and certain patterns repeat. Recognising these traps saves you money and stress.

Deleting the app instead of cancelling the subscription

Many families think removing Spriggy from their device stops billing. It doesn't. Uninstalling the app simply hides it; your subscription remains active and renews automatically. You'll wake up to a surprise charge on your next billing date. Always cancel through your app store or account settings before deleting the app.

Cancelling at the wrong time in your billing cycle

If you cancel on day 1 of a 365-day subscription period, you lose nearly a full year's access but still pay for all of it. Ideally, cancel near the end of your billing cycle-within a week or two of your renewal date. That way, you get maximum use before losing access. Check your next renewal date before you cancel.

Not tracking your cancellation confirmation

After cancelling through Apple or Google, take a screenshot of the confirmation page showing the cancellation was processed. If Spriggy accidentally re-bills you, you'll need proof you cancelled. Stopee has seen families dispute charges months later only to discover they have no cancellation evidence. A simple screenshot takes 10 seconds and protects you completely.

Failing to confirm the end date with spriggy support

If you cancel directly through Spriggy (not via app store), always ask support to confirm your subscription end date in writing. Some families cancel verbally or via chat, then receive conflicting information about when access ends. Getting this in writing eliminates confusion.

Checklist: before and after your cancellation

Use this checklist to ensure you've covered every step and won't miss anything after cancellation takes effect.

Your consumer rights under singapore law

As a Singapore consumer, you have statutory protections that apply even if Spriggy's terms say otherwise.

The consumer protection (Fair trading) act and what it means for you

The Consumer Protection (Fair Trading) Act is your legal shield. It prohibits traders from engaging in misleading or deceptive conduct, including false advertising, hidden fees, and non-delivery of promised services. If Spriggy misrepresents features, hides auto-renewal terms, or charges you without clear consent, you can pursue a complaint.

This Act applies regardless of whether you're paying in Australian dollars or Singapore dollars. It doesn't matter that Spriggy is Australian-owned. As long as you're a Singapore consumer, the law protects you.

Your statutory rights for defective or non-functional services

If the Spriggy app crashes consistently, the prepaid card stops working, or promised features are unavailable, you may have grounds to claim the service was not provided with reasonable care and skill. Singapore consumer law expects digital services to function as advertised. Document all issues with dates and evidence.

Escalation: what to do if spriggy refuses to respond

If Spriggy ignores your cancellation request, denies a refund you believe you're entitled to, or continues billing after you've cancelled, escalate formally:

1. Send a formal letter or email to Spriggy's registered address (if available) requesting resolution within 14 days.
2. If no response: lodge a complaint with the Consumers Association of Singapore (CASE). CASE provides mediation at no cost to you.
3. CASE's intervention often resolves disputes quickly. Companies take CASE complaints seriously.

Stopee's experience shows that most companies settle disputes rather than face formal complaints, especially with CASE involvement.

Final checklist and next steps

You've now read everything you need to cancel Spriggy confidently and protect yourself. Here's what happens next:

Confirm which platform you used to subscribe (Apple App Store, Google Play, or direct), then follow the relevant cancellation steps in this guide. Take a screenshot of your cancellation confirmation. Note your subscription's end date. Most importantly, monitor your account for unexpected charges after cancellation to ensure the service stops billing you.

If Spriggy re-bills you after cancellation, contact your card issuer or app store immediately-don't wait. Singapore law gives you rights, and Stopee recommends acting quickly if anything goes wrong.

Cancellation doesn't have to be stressful. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money they didn't know they could claim back. You're in control, and you have protections. Use this guide with confidence, and reach out to CASE or Stopee's resources if you encounter resistance from Spriggy.

Your family deserves a financial service that works for you. If Spriggy isn't it anymore, you now have the tools and knowledge to exit cleanly and protect your money in the process.