Manage Tangerine

How to cancel tangerine in singapore and get your refund

Understanding what tangerine is and why you might cancel

Tangerine is a self-care and wellness app that offers guided meditations, goal-tracking tools, and mental wellbeing content. You may have signed up for a subscription to access premium features, but life changes, budgets tighten, or you simply find the service isn't meeting your needs anymore. At Stopee, we understand that cancelling a subscription can feel unnecessarily complicated-our job is to walk you through it clearly.

The Tangerine service you're likely using operates through mobile app stores or a direct web platform. Where you purchased your subscription matters enormously, because each channel has different cancellation and refund rules. This guide covers all the pathways so you know exactly what to do, no matter how you signed up.

Why cancelling quickly protects your wallet

Tangerine subscriptions renew automatically. If you delay cancellation, you risk being charged for another billing cycle you don't want. In Singapore, the Consumer Protection (Fair Trading) Act protects you, but the burden of action falls on you. Stopping the charge before the next renewal date is your best defence against unwanted fees.

Different tangerine services, different cancellation paths

You may be subscribed to Tangerine through Apple App Store, Google Play, or directly via tangerine.fun. Each channel handles cancellation differently-and that matters for refunds too. We'll cover every scenario so you don't waste time contacting the wrong support team.

How to cancel tangerine on apple app store

If you signed up for Tangerine through your iPhone, iPad, or Mac, Apple manages your subscription billing and cancellation. This is actually your simplest path.

Step-by-step cancellation on apple devices

1. Open the App Store app on your iPhone, iPad, or Mac.
   • On iPhone or iPad, tap the profile icon (your photo or initials) in the top-right corner.
   • On Mac, click your profile picture in the top-right of the App Store window.
2. Tap or click Subscriptions.
   • You'll see a list of all your active subscriptions.
3. Find Tangerine in the list and tap or click it.
   • You'll see your subscription plan, next renewal date, and price.
4. Tap or click Cancel Subscription or Edit, then choose Cancel.
   • Apple will ask you to confirm; this is your final step.
   • You may also see cancellation survey questions-these are optional.
5. Confirm the cancellation message.
   • You should receive a confirmation email from Apple within minutes.

Pro tip: Take a screenshot of your subscription details (including the next renewal date) before you cancel. This becomes vital proof if Apple charges you again by mistake.

What happens to your access after you cancel on apple

Your Tangerine access continues until the end of your current billing period. You won't lose access the moment you cancel-Apple allows you to use what you've already paid for. After that date, Tangerine will block premium features, and you'll see a paywall if you try to access them.

How to cancel tangerine on google play

Android users who subscribed through Google Play follow a similar but slightly different process. Google manages your billing just as Apple does, so cancellation is straightforward.

Step-by-step cancellation on google play

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
2. Tap Manage your Google Account (or Payments and subscriptions if you see that option first).
   • You may need to swipe to the Payments and subscriptions tab if it's not visible.
3. Tap Subscriptions.
   • All your active subscriptions appear here.
4. Find Tangerine and tap it.
   • Review your plan details and the next billing date.
5. Tap Cancel subscription.
   • Google will ask why you're cancelling-this feedback helps services improve, but your answer doesn't affect the cancellation.
6. Confirm your cancellation by tapping Cancel subscription again.
   • You'll receive a confirmation email from Google Play.

Warning: Do not uninstall the Tangerine app thinking it cancels your subscription. Deleting the app does nothing to stop automatic billing. You must cancel the subscription itself through Google Play.

Your access window after google play cancellation

Like Apple, Google Play lets you keep using Tangerine until your current billing cycle ends. After that date, premium features lock and you'll be prompted to resubscribe.

How to cancel tangerine if you subscribed directly via tangerine.fun

If you signed up for Tangerine through their website (tangerine.fun), you're paying Tangerine directly, not through an app store. This means you have more options for cancellation, but you must act proactively.

Cancelling through your tangerine account settings

1. Go to tangerine.fun in your web browser.
   • Use the same email and password you signed up with.
2. Log into your account.
   • Look for Account Settings, Billing, or Subscription options (usually in a menu or gear icon).
3. Navigate to your subscription or billing section.
   • You should see your current plan, renewal date, and payment method.
4. Look for a Cancel subscription or Manage subscription button.
   • Click it and confirm you want to cancel.
5. Tangerine will send you a cancellation confirmation email.
   • Keep this email as your proof of cancellation.

Pro tip: Before you click cancel, note your renewal date. If you're cancelling close to that date, contact Tangerine support directly to ensure cancellation takes effect before the next charge.

Cancelling by email if the settings option isn't available

If you can't find a self-service cancellation button in your account, email Tangerine directly. This is your backup method and works reliably.

1. Send an email to hello@tangerine.fun.
   • Subject: "Subscription Cancellation Request"
2. Include the following information in the email body:
   • Your full name (as it appears on your account)
   • The email address associated with your Tangerine account
   • Your current subscription plan
   • Your request to cancel effective immediately (or a specific date before your next renewal)
3. Send the email at least five business days before your next billing date.
   • This buffer prevents accidental charges if Tangerine's processing is slow.
4. Wait for a reply from Tangerine support confirming cancellation.
   • Keep this email thread for your records.

Warning: Deleting your Tangerine account does not cancel your subscription. Account deletion and subscription cancellation are separate actions. You must explicitly cancel the subscription first, or you'll still be charged after you delete your account.

Understanding refunds and what you're entitled to

Tangerine offers a "Happiness Guarantee," but refund eligibility depends on which service you're using and how long ago you purchased. Singapore's Consumer Protection (Fair Trading) Act also backs you up in certain situations, which we'll explain below.

Refunds through tangerine.fun (direct web purchases)

Tangerine.fun typically allows a 30-day money-back guarantee from the date of purchase. This means if you're within 30 days of signing up, you can request a full refund if you're unsatisfied with the service.

• Email hello@tangerine.fun with your request and explain why you're dissatisfied.
• Include your order confirmation email or invoice number so Tangerine can look up your purchase immediately.
• Processing time is usually 5 to 10 business days.
• Refunds exclude shipping or processing fees (if any were charged separately).

Refunds through apple app store

Apple handles all App Store refund requests, not Tangerine. You contact Apple, not Tangerine, to ask for money back.

1. Go to reportaproblem.apple.com or open the App Store app on your iPhone.
   • On your iPhone: tap your profile icon, then scroll down and tap Purchase history.
2. Find the Tangerine charge you want refunded.
   • Look for the date and amount.
3. Tap the charge and select Report a problem or Request a refund.
   • Choose a reason (e.g., "I didn't authorise this charge" or "The service didn't work as described").
4. Submit your request.
   • Apple will email you a decision within 48 hours, though processing can take 5 to 10 business days.

Pro tip: Apple is more likely to approve refunds within 90 days of purchase. If you're outside that window, mention any technical issues or note that the service was misrepresented in the app store listing.

Refunds through google play

Like Apple, Google Play processes refunds independently. You request the refund from Google, not from Tangerine.

1. Open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
2. Go to Manage your Google Account, then Payments and subscriptions.
   • Find Subscriptions or Order history.
3. Find the Tangerine charge you want refunded.
   • Tap it and select Request a refund or Report a problem.
4. Choose your reason and submit.
   • Google typically responds within 1 to 3 business days.

Warning: Google Play refunds are generally available within 48 hours of purchase. If you're beyond that, your request may be rejected, though you can still try-especially if you report a technical fault or misleading service description.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when dealing with subscription services. Understanding these protections empowers you to push back if Tangerine refuses your cancellation or refund.

What the law protects you against

• Unfair contract terms: Tangerine cannot include hidden fees or auto-renewal clauses that are unreasonably difficult to cancel. If their terms make cancellation deliberately hard, that may breach fair trading law.
• Misleading service descriptions: If Tangerine advertised features you can't actually use, or if the app doesn't work as described, you have grounds for a refund or cancellation without penalty.
• Unsolicited renewal charges: If Tangerine charged you without clear consent or reminder, the Consumer Protection Act backs you up.

How to escalate if tangerine refuses to help

If Tangerine ignores your cancellation request or refuses a refund you believe you're entitled to, contact the Consumers Association of Singapore (CASE). CASE is your free, independent mediator for consumer disputes.

• Visit www.case.org.sg or call 6100 0315 during business hours.
• File a complaint detailing your cancellation request, any ignored emails, and the dates you contacted Tangerine.
• Include copies of all your communications, receipts, and cancellation confirmations.
• CASE will investigate and attempt to mediate a resolution-at no cost to you.

Stopee recommends keeping detailed records of every interaction. Screenshot your account, save confirmation emails, and note dates and times you cancelled. This documentation is your strongest lever if you need to escalate.

Tangerine pricing and plans at a glance

Understanding what you're paying for helps you decide if cancellation is the right move, or if a cheaper plan might suit you better.

Pro tip: If you're on a monthly plan and money is tight, switching to an annual plan actually saves you money over time-but only if you're committed to using the service. If you're cancelling, don't upgrade first.

What happens to your account and data after cancellation

Cancelling your subscription doesn't automatically delete your account or erase your data. You need to understand the difference so you're not surprised when Tangerine still has your information.

Your access after cancellation

Once your current billing period expires, Tangerine locks your premium features. You'll see a paywall asking you to resubscribe if you try to access advanced content. Basic features (if Tangerine offers them) may remain free, depending on their model.

Your data and account retention

Your Tangerine account and personal data remain on Tangerine's servers even after cancellation. This is standard for most apps. If you want your data deleted as well, you must request account deletion separately-usually through Account Settings or by emailing hello@tangerine.fun. Check Tangerine's Privacy Policy at tangerine.fun for specifics on data retention and deletion timelines.

Common mistakes people make when cancelling tangerine

We understand the frustration of trying to cancel a subscription and discovering you did it wrong. Here are the traps we see most often-avoid them and you'll save yourself time and money.

Mistake 1: deleting the app instead of cancelling the subscription

This is the single most common error. You uninstall Tangerine from your phone thinking that stops the charges. It doesn't. Your subscription is tied to your Apple ID, Google account, or Tangerine account-not to the app itself. Deleting the app is like closing a restaurant's front door; the bill still comes due. Cancel the subscription first; then delete the app if you want.

Mistake 2: assuming account deletion cancels your subscription

Deleting your Tangerine account does not cancel your subscription. You can delete your profile and still be charged because the subscription and account are separate systems in Tangerine's backend. Always cancel the subscription explicitly before deleting anything.

Mistake 3: missing your renewal date

Tangerine's billing is relentless-if you cancel one day after renewal, you've already paid for another month. Check your renewal date the moment you decide to cancel, and cancel well before that date. If you're too late and get charged, request a refund within 48 hours of the charge (especially through Apple or Google, which have generous refund windows).

Mistake 4: not keeping cancellation proof

If Tangerine charges you again after you cancel, you'll need proof that you cancelled. A screenshot or forwarded confirmation email is your only weapon in a dispute. Save everything.

Mistake 5: contacting the wrong support channel

If you subscribed through Apple, email to Tangerine won't help you-Apple must process the refund. If you subscribed through tangerine.fun, Apple can't help you. Know which channel you used before you reach out.

Cancellation checklist: everything you need to do

Use this checklist to make sure you've covered all the bases. Check off each step as you complete it.

How stopee helps you cancel subscriptions with confidence

At Stopee, we've guided thousands of consumers through the cancellation process across dozens of services. We know the dark patterns companies use to hide cancellation buttons, the auto-renewal traps that catch you off guard, and the refund policies that seem designed to confuse. Our mission is to empower you with clear, step-by-step guidance so you feel in control, not frustrated.

Stopee has helped thousands of consumers cancel Tangerine and recover refunds they didn't think they'd get. Whether you're cancelling because you've found a better wellness app, your budget is tight, or the service simply isn't working for you, our guides break down every option so you know exactly what to do.

We also track consumer complaints and refund success rates across platforms. If Tangerine is refusing your cancellation request or wrongly rejecting your refund, Stopee's escalation resources-like CASE contact details and consumer law summaries-give you the tools to push back professionally and legally.

Contacting tangerine directly if you need support

If you've tried self-service cancellation and it didn't work, or if you have questions about your account before you cancel, Tangerine's support team can help. Depending on which Tangerine service you're using, contact details differ.

Tangerine.fun email support

For cancellations, refunds, or account issues related to the web-based self-care app, email:

hello@tangerine.fun

Response time is usually 2 to 5 business days. Include your account email, subscription plan, and a brief description of your issue in the subject line for faster processing.

Tangerine office locations in singapore

If you need to reach Tangerine by post or visit in person, use the following address:

Tangerine Singapore
1 Tampines North Drive 1
#04-38
Singapore 528559

An alternative office location is listed as 54 Senang Crescent, but the Tampines North address is the primary contact point.

Mail allow 7 to 10 business days for a response. Include your cancellation request, account details, and any relevant receipts or order numbers.

Final thoughts: take control of your subscriptions today

Cancelling Tangerine doesn't have to be a journey through a maze of support pages and hidden buttons. You now have a clear, step-by-step process for every possible scenario. Whether you subscribed through Apple, Google Play, or directly, you know exactly what to do, what to expect, and how to protect yourself if something goes wrong.

Stopee empowers you to cancel with confidence. Keep this guide bookmarked, save your cancellation confirmation, and remember: you are in control. If Tangerine tries to charge you again, you have consumer law on your side and free mediation through CASE. You've got this.

Ready to reclaim your money and your peace of mind? Follow the steps above for your platform, keep your proof, and move forward. Stopee is here to back you up every step of the way.