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Cancel Topstep: Step-by-Step Guide
How to cancel topstep and claim your refund in singapore
What is topstep and who should cancel
Topstep is a trading evaluation platform that lets you prove your performance in a simulated Trading Combine and, if successful, unlock access to a funded trading account. The service operates on a subscription model with various combine packages, optional market data add-ons, and activation fees for certain funded-account paths.
You might use Topstep if you're a retail trader in Singapore who wants structured performance tracking, risk management controls, and a pathway to funded trading. However, if you've realised the service isn't meeting your goals, or you've found a better alternative, cancelling quickly protects your wallet from unwanted future charges.
Core services you're paying for
Topstep charges you for access to the Trading Combine (your evaluation arena), performance analytics, and risk management tools. You may also have paid for market data upgrades, activation fees, or Reset purchases. Understanding what you're subscribed to helps you cancel the right items and identify what you might recover.
Why traders cancel topstep
Common reasons include funding delays, changes in trading strategy, cost concerns, or simply discovering the evaluation rules don't suit your style. Whatever your reason, Stopee recommends acting quickly: every day you delay costs you another dollar in subscription fees.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you important protections when you cancel services. Knowing these rights strengthens your position if Topstep resists your cancellation or refuses a refund you're entitled to.
Fair trading act protections
Under the Consumer Protection (Fair Trading) Act, traders (including online platforms like Topstep) must not engage in unfair or misleading conduct. This means Topstep cannot hide cancellation options, charge hidden fees, or make false refund promises. If you discover Topstep has done any of these, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Distance selling and cooling-off period
If you purchased your Topstep subscription online or via email, you may qualify for a cooling-off period under the Consumer Protection (Distance Selling) Regulations. This gives you the right to cancel within 14 days without penalty, though Topstep's own 14-Day Satisfaction Guarantee also applies to your first purchase. Stopee advises you to check both timelines and claim whichever is most generous.
Unauthorised charges and dispute rights
If Topstep rebilled you without consent or charged you after you cancelled, report this to your bank or payment provider immediately. You have the right to dispute the charge and request a chargeback. Keep all cancellation confirmations, emails, and receipts as evidence.
How to cancel topstep in three ways
You have three primary cancellation routes; the web dashboard is fastest and most reliable. Stopee recommends using the dashboard method first because it gives you immediate confirmation and a screenshot-able audit trail.
Method 1: cancel via your web dashboard (recommended)
Logging into your Topstep account and cancelling directly is the fastest and safest route. You retain full control and receive instant confirmation on screen.
- Open your web browser and navigate to the Topstep login page.
- Use the email address and password associated with your trading account.
- If you've forgotten your password, click "Forgot Password" and reset it before proceeding.
- Once logged in, locate the Billing or Account Settings menu.
- This is typically found in the top-right corner or in a side navigation panel.
- Look for a label like "Billing", "Subscriptions", or "Manage Subscription".
- Click on "Manage Subscription" or the equivalent option.
- You should now see a list of all active subscriptions tied to your account.
- Each subscription row will display your subscription ID, the subscription type, renewal date, and amount.
- Find the subscription you want to cancel and click the "x" or "Cancel" button next to it.
- If you have multiple subscriptions (for example, a Trading Combine plus market data), you can cancel them individually or all at once.
- Topstep will ask you to choose your cancellation method.
- Select your cancellation type.
- Cancel Subscription: Your access remains active until the end of your current billing cycle. You pay nothing more, but you keep trading access for the remainder of your billing period. Choose this if you want a gradual exit.
- Cancel and Close Immediately: Your access terminates instantly. You lose dashboard and trading access right away. Choose this if you want an immediate stop to charges and don't need the remaining time.
- Confirm your choice and review the summary screen.
- Topstep displays a confirmation message with your cancellation effective date.
- Screenshot this page or download any confirmation PDF for your records.
- Write down your cancellation date and confirmation number (if provided).
Pro tip: If you're within your 14-day satisfaction guarantee window (first purchase only), mention this in your cancellation request. Topstep may automatically process a refund if you haven't passed the Trading Combine.
Method 2: cancel by contacting topstep support
If the dashboard method fails or you prefer human confirmation, Topstep accepts cancellations via email or support ticket. This method takes longer but leaves a written trail.
- Navigate to the Topstep help centre or support page on their website.
- Look for a "Contact Us", "Support", or "Help" link, usually in the footer.
- Find the email address or support ticket submission form.
- Compose a clear cancellation request email or submit a support ticket.
- Subject line: "Subscription Cancellation Request"
- Include your full name, email address, and account ID.
- State your reason for cancellation (optional but helpful).
- Request either "Cancel at end of billing cycle" or "Cancel immediately".
- Ask for written confirmation of your cancellation in reply.
- Send your email or submit the ticket and await a response.
- Topstep typically responds within 1-3 business days.
- Save the response email as proof of your cancellation request.
Warning: Topstep's Terms of Use state that email cancellations are accepted, but delays can occur. If you need immediate certainty, use the dashboard method instead. Stopee recommends always requesting written confirmation, even if you cancel via dashboard.
Method 3: cancel apple app store or google play subscriptions
If you subscribed to Topstep through Apple's App Store or Google Play, your subscription is managed by those platforms, not directly by Topstep. You must cancel through the original app store.
- For Apple App Store (iPhone/iPad):
- Open the Settings app on your Apple device.
- Tap your name at the top, then select "Subscriptions".
- Find "Topstep" in the list and tap it.
- Tap "Cancel Subscription" and confirm.
- Apple displays your cancellation effective date on screen.
- For Google Play (Android):
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Find "Topstep" and tap "Manage Subscription".
- Select "Cancel Subscription" and confirm your choice.
- Google displays your cancellation effective date.
- Note your cancellation date and keep a screenshot.
- Contact Topstep support separately to notify them of your app store cancellation.
- This prevents confusion if Topstep's systems haven't synced with Apple or Google yet.
Pro tip: Apple and Google apply their own refund policies, which may be more generous than Topstep's. If you cancel through the App Store or Google Play, you may qualify for an automatic refund if you request it within 48 hours of the charge.
What happens after you cancel
Cancellation doesn't end immediately; understanding what changes helps you plan your exit and avoid surprises.
Your access timeline after cancellation
If you chose "Cancel Subscription", your access continues until the end of your current billing cycle. For example, if you cancel on 15th of June and your billing date is 30th of the month, you retain access until 30th June at midnight. If you chose "Cancel and Close Immediately", you lose access right away; Topstep disables your dashboard login and trading access within minutes.
What you keep and what you lose
Your historical account data, trading records, and performance metrics remain tied to your account. You can export or review this data after cancellation; contact Topstep support if you need help downloading your records. However, you lose live access to the Trading Combine, market data feeds, and any funded account benefits. Non-refundable items (Reset purchases, Activation Fees, Depth of Market data, Back2Funded charges) are gone for good.
Future billing and automatic renewals
Cancellation stops all future charges immediately. Topstep does not process renewals after your cancellation effective date. No more monthly or annual deductions appear on your bank statement or credit card. However, Stopee advises checking your bank statement 2-3 weeks after cancellation to confirm no errant charges appear. If you spot a charge after cancellation, escalate to support immediately.
Refunds and what you can recover
Topstep's refund policy is strict but not absolute. You may qualify for a refund in specific scenarios, especially within the first 14 days or if you've been wrongly charged.
14-day satisfaction guarantee (first purchase only)
Topstep offers a 14-Day Satisfaction Guarantee that applies only to your very first purchase of a Trading Combine subscription. Within 14 calendar days of your initial purchase, if you have not yet passed the Trading Combine, you may request a refund of your monthly renewal fee. You must provide feedback on why you're unsatisfied. This is your strongest refund opportunity.
Pro tip: If you're within day 14 of your first purchase, act immediately. Email Topstep support and state: "I purchased my first Trading Combine subscription on [date]. I have not passed the Combine. I request a refund under your 14-Day Satisfaction Guarantee." Keep this email and any response.
Accidental rebills and duplicate charges
If Topstep charged you by mistake or rebilled you without consent, you have a stronger case. Topstep's policy states that after 72 hours following an accidental rebill with no trading activity, charges are generally non-refundable. However, this is a commercial policy, not a legal rule. If the charge was truly unauthorised, contact your bank or payment provider and request a chargeback. Stopee recommends reporting accidental charges to Topstep support within 24 hours to preserve your remedy options.
Non-refundable items and fees
The following items are explicitly non-refundable and cannot be recovered even if you cancel early: Reset purchases, Activation Fees, Depth of Market data, Back2Funded charges, and any fees tied to passed combines. Topstep's Terms of Use state that all fees are final and non-refundable, even if you cancel by email. You cannot dispute these charges with your bank or payment provider based solely on "change of mind".
Refund timeline if approved
If Topstep approves your refund (for example, under the 14-day guarantee), the credit is processed within 5-10 business days. It appears as a credit to your original payment method (credit card, bank transfer, or digital wallet). Watch your statement and confirm the credit arrives. If it doesn't appear after 10 business days, contact your bank or Topstep support.
Cancellation address and legal escalation
Topstep does not provide a dedicated postal address for subscription cancellations. The company directs all cancellation requests through the web dashboard or support email. However, if Topstep refuses to cancel your subscription or denies a refund you believe you're entitled to, you have escalation options.
Topstep contact details
For general inquiries and support requests, contact Topstep through their official website support portal or email address (found on topstep.com). Keep a copy of all correspondence for your records.
Escalation to singapore authorities
If Topstep ignores your cancellation request or breaches the Consumer Protection (Fair Trading) Act, escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). These bodies investigate unfair trading practices, misleading conduct, and refund disputes. Stopee recommends filing a complaint if Topstep claims it cannot cancel your subscription or refuses a refund without valid reason. Provide copies of your cancellation request, all emails, screenshots, and payment receipts.
Chargeback option with your bank
If Topstep continues to charge you after you've requested cancellation, or if you believe the charge was unauthorised, contact your bank or payment provider directly. Most banks allow you to dispute a charge within 60-120 days. Request a chargeback and provide your cancellation emails or dashboard screenshots as evidence. Your bank investigates and, if the chargeback is upheld, reverses the charge and credits your account.
Common mistakes to avoid when cancelling topstep
Cancellation seems simple, but small errors can cost you time and money. We've seen traders make these avoidable mistakes, and we want to help you sidestep them.
Mistake 1: cancelling the wrong subscription
If you have multiple active subscriptions (for example, a Trading Combine plus market data add-ons), you must cancel each one individually. Cancelling only the main Combine may leave your market data subscription active, continuing to charge you. Always review your subscription list carefully and cancel every item you don't want. Screenshot each cancellation to confirm.
Mistake 2: forgetting to act within the 14-day window
Topstep's 14-Day Satisfaction Guarantee applies only to your first purchase and only if you haven't passed the Combine. If you miss this window, you forfeit your refund eligibility. Count the 14 days from your purchase date, not your cancellation date. If you're on day 13, cancel immediately and request a refund within hours. Stopee recommends setting a phone reminder on day 3 or 4 if you think you might want to cancel.
Mistake 3: cancelling via email and assuming it's done
Email cancellations take 1-3 business days to process and can get lost in inboxes. If you email Topstep on Friday, support may not respond until Tuesday. If you cancel via dashboard, it's instant. If you must use email, follow up with a second email or support ticket after 3 business days if you haven't received confirmation. Always request written acknowledgement.
Mistake 4: ignoring rebills after cancellation
Sometimes Topstep's billing system lags, and a final charge appears 2-3 days after cancellation. This is usually a system sync delay, not fraud. Contact support immediately with your cancellation confirmation. If the charge isn't reversed within 5 business days, dispute it with your bank. Don't ignore it and hope it disappears.
Mistake 5: not keeping cancellation proof
If you cancel via dashboard, screenshot the confirmation screen immediately. If you cancel via email, save the reply. These are your proof in any dispute. Without them, you have no record that you requested cancellation. Stopee advises creating a folder on your computer or phone titled "Cancellations" and storing all confirmations there for future reference.
Cancellation checklist for topstep
Use this step-by-step checklist to ensure you cancel cleanly and retain all evidence for your records.
| Step | Action | Completed |
|---|---|---|
| 1 | Log into your Topstep dashboard and review all active subscriptions | [ ] |
| 2 | Check if you're within 14 days of your first purchase (note the date) | [ ] |
| 3 | Cancel each subscription via dashboard or email, choosing your preferred timing | [ ] |
| 4 | Screenshot or download your cancellation confirmation | [ ] |
| 5 | If cancelling by email, save the confirmation reply and note the date | [ ] |
| 6 | Wait 3 business days and verify your access has ended (login attempt should fail or show reduced access) | [ ] |
| 7 | Check your bank statement 5-10 days later to confirm no new charges appear | [ ] |
| 8 | If entitled to a refund, track its arrival and contact support if it doesn't appear within 10 days | [ ] |
Why stopee exists and how we help you
Traders and consumers cancel subscriptions every day, but many feel trapped by confusing processes and hidden refund policies. Stopee exists to demystify cancellation and put you back in control. We've helped thousands of consumers cancel trading platforms, software subscriptions, memberships, and recurring charges by walking them through each step, flagging consumer rights, and showing them where their leverage lies.
Whether you're cancelling Topstep, a competing trading platform, or any recurring subscription, Stopee provides clear, actionable guides that respect your time and your money. We don't work for the companies; we work for you. Every guide on Stopee is built on the principle that cancellation should be as easy as signing up, and that you deserve to know your rights before you act.
If you found this guide useful, explore Stopee.com for cancellation help on hundreds of other services. Stopee has already empowered thousands of users in Singapore and beyond to escape unwanted subscriptions, recover refunds, and take back control of their spending. Your cancellation journey starts here, and we're here every step of the way.