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Cancel Aaptiv: Step-by-Step Guide
How to cancel aaptiv in singapore: step-by-step guide and your consumer rights
What aaptiv is and how it works
Aaptiv is a subscription-based fitness app that streams audio-guided workouts led by professional trainers across running, strength training, yoga, and other exercise categories. You download the app to your phone or access it via the web, then follow along with coach-led sessions without needing to watch a screen-perfect for workouts on the move or at the gym.
The service runs on a recurring subscription model, which means your payment renews automatically unless you actively cancel through the correct billing channel. Understanding how your subscription was purchased (via the Aaptiv website, Apple App Store, or Google Play) is the first step to cancelling without confusion.
How aaptiv charges you
Aaptiv bills subscribers monthly or annually, depending on the plan you chose. Your billing method determines where you must go to cancel-this is crucial, because cancelling in the wrong place won't stop your charges.
When you purchase through the Aaptiv website directly, cancellation happens on Aaptiv.com. If you subscribed through Apple App Store or Google Play, you manage the cancellation within that app store's settings, not within Aaptiv itself.
Why you might want to cancel
You might cancel Aaptiv because the workout style doesn't match your needs, you've found a cheaper alternative, you're not using the app regularly enough to justify the cost, or you're trimming your subscription expenses across multiple services. Whatever your reason, you deserve a straightforward cancellation process-and Stopee is here to walk you through it.
Aaptiv pricing and subscription plans in singapore
Before you cancel, it helps to understand what you're paying for so you can make an informed decision about whether to pause or permanently leave.
| Plan type | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly subscription | S$19.98 | Every month | Testing the service; flexible commitment |
| Annual subscription | S$138.98 | Every 12 months | Committed users wanting better value |
| In-app purchases (variable) | S$14.98-S$134.98 | One-time or tiered | Additional content or features |
The Singapore App Store may display multiple price tiers without explicit labels from Aaptiv. Always check the exact charge on your purchase confirmation screen before you buy. If you're on an annual plan and cancel mid-year, you'll lose access at the end of that 12-month billing period, not immediately-so timing your cancellation matters for your budget.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services. Here's what you need to know before you cancel.
Statutory protections and cooling-off rights
Under Singapore law, digital services like fitness app subscriptions fall under consumer protection rules. While Aaptiv's public policy documentation does not explicitly state a 14-day cooling-off period, you have the right to fair trading practices and transparent billing.
If Aaptiv charges you after you cancel, or if there's a dispute over your cancellation, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Keep your cancellation confirmation email as evidence.
Your right to cancel within the billing period
You have the right to cancel your subscription at any time. Your cancellation typically becomes effective at the end of your current paid billing period, meaning you retain access through that date. This is standard practice and protects both you and the provider from billing disputes.
Pro tip: Cancel at least 48 hours before your renewal date to avoid accidental charges. Screenshot or note your renewal date so you don't lose track.
How to cancel aaptiv on the web
If you purchased your Aaptiv subscription directly through Aaptiv.com (rather than through an app store), you cancel in the same place you signed up.
- Visit Aaptiv.com and log in with your email and password.
- If you've forgotten your password, use the "Forgot Password" link on the login page.
- Click on your profile icon or account menu (usually in the top right corner).
- Look for "Account Settings" or "My Account".
- Navigate to "Membership Plan" or "Subscriptions".
- This section shows your current plan, renewal date, and payment method.
- Select "Cancel Subscription" or "Cancel Plan".
- Aaptiv may ask why you're leaving; this feedback is optional but helps improve their service.
- Confirm your cancellation by clicking the final confirmation button.
- You'll receive a cancellation confirmation email within minutes.
- Save or screenshot your confirmation email as proof of cancellation.
- Keep this for at least 30 days in case a charge appears on your credit card or bank statement.
Warning: Do not simply delete the Aaptiv app from your phone; this does not cancel your subscription and your card will continue to be charged. You must complete the cancellation steps above.
How to cancel aaptiv via apple app store
If you subscribed to Aaptiv through the Apple App Store on your iPhone or iPad, you manage the cancellation in Apple's settings, not within the Aaptiv app itself.
- On your iPhone or iPad, open the Settings app.
- This is the grey gear icon on your home screen.
- Tap your name at the top of the Settings menu.
- You'll see your Apple ID profile summary.
- Select "Subscriptions" or "iTunes & App Store".
- If you see "Subscriptions" directly, tap it. If you see "iTunes & App Store", tap that first, then find "Subscriptions".
- Find Aaptiv in your active subscriptions list.
- The list shows all apps you're currently subscribed to and their renewal dates.
- Tap "Aaptiv" and then select "Cancel Subscription" or "Edit Subscription".
- Apple will show your renewal date and ask you to confirm the cancellation.
- Confirm by tapping "Confirm Cancellation".
- Apple sends a confirmation email; keep this for your records.
Pro tip: Apple lets you see your renewal date in this screen. If you cancel more than 48 hours before that date, you avoid any risk of an unwanted charge. Mark your calendar to be safe.
How to cancel aaptiv via google play
If you purchased Aaptiv on an Android phone via Google Play, you cancel through Google Play's subscription management system.
- Open the Google Play Store app on your Android device.
- Look for the multicoloured Play Store icon.
- Tap your profile icon in the top right corner.
- This opens a menu with account and app options.
- Select "Manage subscriptions" or "Subscriptions".
- You'll see all active subscriptions linked to your Google account.
- Tap "Aaptiv" from the list.
- Google displays your plan, price, and renewal date.
- Select "Cancel subscription".
- Google may ask you to provide feedback on why you're cancelling.
- Confirm your cancellation.
- Google sends a confirmation email to your Gmail address.
Warning: Uninstalling the Aaptiv app from your Android phone will not cancel your subscription. You must use Google Play's subscription cancellation process, which this guide covers.
What happens after you cancel aaptiv
Cancelling is just the start of the process; understanding what comes next helps you avoid surprise charges and protects your data.
Your access during and after cancellation
When you cancel Aaptiv, your access continues through the end of your current billing period. If you cancel on the 15th of the month and your renewal was scheduled for the 30th, you can still use Aaptiv until the 30th. After that date, you lose access to all content unless you re-subscribe.
This grace period is intentional-you're not paying for time you can't use. Export or download any workout history or personal data you want to keep before the end of your billing period, as Aaptiv won't provide it after your account is deactivated.
Billing and automatic renewal
Aaptiv's subscriptions automatically renew unless you cancel. If you cancel through the correct channel (web, Apple, or Google Play), the automatic renewal stops, and no further charges appear on your payment method.
If a charge appears after you cancel, contact your bank or payment provider immediately and provide your cancellation confirmation email. You have the right to dispute unauthorised charges within 90 days in Singapore.
Account data and privacy after cancellation
Aaptiv may retain your account information according to its terms of service and data retention policies. If you want Aaptiv to delete your personal data, contact their support team at support@aaptiv.com and request data deletion under Singapore's Personal Data Protection Act (PDPA). Allow 30 days for a response.
Refunds and what you can recover
Whether you get a refund after cancelling Aaptiv depends on where you purchased and how much time remains in your billing period.
Web and google play refunds
If you purchased through Aaptiv.com or Google Play, refunds are handled on a case-by-case basis and are at Aaptiv's discretion. You're not automatically entitled to a pro-rata refund for unused time, but you can request one.
To request a refund, email support@aaptiv.com with your order number, the date you purchased, the amount paid, and your reason for requesting the refund. Reference Singapore's Consumer Protection (Fair Trading) Act if you believe the service was not as described or if you cancelled within a reasonable timeframe of purchase. Stopee recommends keeping a copy of all correspondence for your records.
Apple app store refunds
Apple handles all refund requests for App Store purchases independently of Aaptiv. You cannot request a refund from Aaptiv directly if you paid through Apple.
Instead, contact Apple Support via your Apple ID settings: go to Settings > [Your Name] > Media & Purchases > Report a Problem, or visit support.apple.com. Apple typically allows refund requests within 14 days of purchase. Explain your reason clearly; Apple's support team reviews each request individually.
When refunds are unlikely
If you purchased a subscription more than 14 days ago and have already used a substantial portion of the service, a refund is unlikely unless the service was faulty or you were charged without authorisation. Preventative cancellation-cancelling before your next renewal-is your best strategy to avoid paying for unused time.
Common mistakes when cancelling aaptiv
It's easy to think you've cancelled when you haven't. Here are the traps that catch many users.
Deleting the app instead of cancelling the subscription
The most common mistake is removing Aaptiv from your phone and thinking the subscription is gone. Deleting the app simply hides it from your device-Aaptiv's servers still have your subscription active, and your payment method will be charged on renewal day.
Always cancel through the method this guide describes: via Aaptiv.com, Apple Settings, or Google Play. Deletion is separate from cancellation.
Cancelling in the wrong place
If you subscribed through the App Store but cancel on Aaptiv.com (or vice versa), your cancellation won't take effect. Each billing channel (web, Apple, Google) operates independently. You must cancel where you purchased.
Pro tip: Check your first Aaptiv receipt email or your bank statement to see which platform billed you. That's where you cancel.
Not waiting 48 hours before renewal
Cancelling too close to your renewal date can result in a charge processing before your cancellation takes effect. Always cancel at least two days before your renewal-this gives the system time to flag your account as cancelled before the automatic charge is triggered.
Forgetting to save your confirmation email
If a charge appears on your card after cancelling, your confirmation email is your only proof. Without it, disputing the charge becomes harder. Screenshoot or forward your confirmation to a backup email immediately.
Checklist: before and after cancelling aaptiv
Use this checklist to ensure you cancel cleanly and retain proof.
| Task | Status | Details |
|---|---|---|
| Identify your billing source | [ ] Done | Check which platform billed you: Aaptiv.com, Apple, or Google Play |
| Note your renewal date | [ ] Done | Go to your subscription settings and record the next billing date |
| Export workout history (if needed) | [ ] Done | Download or screenshot any personal data before access ends |
| Cancel 48+ hours before renewal | [ ] Done | Follow the cancellation steps for your billing platform |
| Save confirmation email | [ ] Done | Screenshot and forward to a backup email address |
| Verify no charge on next billing date | [ ] Done | Check your bank or payment app on the renewal date to confirm |
Aaptiv contact and escalation details
If you encounter problems cancelling Aaptiv or believe you've been charged unfairly, here's how to escalate.
Direct contact with aaptiv
Email Aaptiv support at support@aaptiv.com with your account details, the issue you're facing, and any relevant order numbers or screenshots. Include your full name, email address on file, and phone number. Response times typically range from 24 to 72 hours.
Corporate mailing address
Aaptiv's primary corporate correspondence address is:
Aaptiv
Newport Beach, CA
United States
If email support doesn't resolve your issue, send a formal letter to this address requesting cancellation confirmation or a refund. Keep a copy of your letter and proof of postage.
Escalating to singapore consumer authorities
If Aaptiv refuses to cancel your subscription, denies a legitimate refund request, or continues to charge you after cancellation, file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both organisations investigate unfair trading practices and can compel companies to refund consumers.
Provide CASE or CCCS with copies of your cancellation request, confirmation email, and any unwanted charges. Reference Singapore's Consumer Protection (Fair Trading) Act and the Personal Data Protection Act (PDPA) in your complaint. Stopee recommends gathering all evidence before you escalate.
Why stopee helps you cancel with confidence
Cancelling a subscription should be straightforward, but companies often make it deliberately difficult to lock you in longer. Stopee exists to demystify the cancellation process across hundreds of services, so you stay in control of your money and your commitments.
Whether you're cancelling Aaptiv, comparing fitness apps, or managing multiple subscriptions, Stopee has helped thousands of consumers cancel subscriptions without hassle, recover refunds they were owed, and understand their consumer rights in Singapore. Visit Stopee today to explore guides for other services you might want to leave, or to check whether you have outstanding refunds waiting.
Your budget is yours to control. Stopee is here to make sure you keep it that way.